Keep the call with the customer.
Make and take business calls in WildPipe. Keep calls, voicemail, and recordings close to the customer record.
The phone rings
Your CSR knows who’s calling before saying hello.
An example: the caller’s customer file opens with the call, so nobody starts from zero.
CallerHi, I called you last spring about bats in the attic.
Your CSRYes, I have the house on Maple Street and last May’s visit right here. What’s going on?
Answer from anywhere
Browser, phone or desk phone. Your pick per person.
In the browser
Make and answer business calls from the office screen.
In the field app
Techs take calls on the phone they already carry.
Phone bridge
A fallback to a regular cell call when internet is poor.
Desk phones
Supported desk phones, each with the person’s extension.
New for the phone system
Rings with the app closed. Keeps the number you already have.
Rings when the app is closed
On Android and iPhone, business calls ring on the full call screen even when the app is closed or the phone is locked, after the latest app update.
Move your existing number
Bring a business number over from another phone company in a few guided steps. A tracker shows each step and says what to fix if the carrier asks.
Choose what rings
Tap the phones that should ring (app, desk phone, cell), one at a time or all at once, and set do not disturb in one place.
Spam protection
Spam calls and texts stop ringing your team.
- Spam calls and texts go to a Spam folder in Conversations instead of ringing your team.
- When a sender offers a way to opt out, WildPipe follows it.
- The AI Receptionist asks robocallers to remove your number.
- Blocked numbers show in the Spam folder too, and any conversation can be marked spam or not spam.
Real screens
Take a call in WildPipe.
Tap the highlighted spot, or use Next.Step 1 of 2
Once you answer
Menus, queues, transfers and every call kept.
Handling the call
- Route calls through phone menus and team queues.
- Use hold, transfers, call parking, and conference controls.
- Set browser, desk-phone, and cell-phone ringing combinations.
- Work through call lists with the power dialer.
- Choose which phones ring (app, desk phone, cell), one at a time or all at once, and set do not disturb in one place.
After the call
- Keep customer calls and recordings with the conversation.
- Use personal voicemail and queue voicemail views.
- Record call dispositions and keep work notes close to the call.
More than one company?
Each brand keeps its own numbers.
- Choose each person’s extension, ringing mode, and softphone access.
- Configure company routing, queue behavior, greetings, and voicemail.
Part of Phones & Answering
Every call lands on the customer’s conversation.
Calls, recordings and voicemails sit next to texts, emails and jobs for that customer.
Comes in from
Customer records
Callers are matched to their customer record and past jobs.
Comes in from
Price book
Call guides show your current service prices, never a stale number.
What happens here
Business Phones
- 1Browser, mobile & desk phones
- 2Menus, queues & call handling
- 3Voicemail & customer history
Same customer, same job, same record.