Your newest hire follows the same path your best CSR does.
Greeting
Questions to ask
Explain the work
Price
Objections
Book it
Guide the call through greeting, discovery, explanation, price, objections, and booking.
Show approved talking points and discovery questions for the selected service.
Keep compliance notes visible while the agent talks.
Never out of date
Prices come from your price book, live.
The guide never stores a dollar amount. When you change a price, the next call shows the new one. As the caller talks, the matching service guide is suggested.
Real screens
Run a call with a guide.
ops.wildpipe.com/call-assist
Tap the highlighted spot, or use Next.Step 1 of 2
Gets better every week
The questions nobody could answer get fixed.
Generate draft guides from available service and call evidence.
Review and publish guides before agents use them.
Log unanswered questions and record assisted-call outcomes for later review.
Part of Phones & Answering
From the guide straight to the quote.
Call Assist opens next to the customer’s history and hands off to quoting and scheduling.
