Keep business email with the work.
Use email addresses with your company’s domain. Keep customer email close to their record while staff keep their own inboxes.
Not in one person’s inbox
The property manager’s work order lands on the account.
Contact-linked email shows up in that customer’s conversation, where anyone on your team can pick it up.
Addresses
- Send quotes, invoices, and company messages from the company’s configured address.
- Give staff personal addresses on eligible company domains.
- Keep personal My Email workflows distinct from company operations.
Where it shows up
- Read contact-linked email in the customer conversation.
- Review unknown senders in All Emails with inbox, read, and spam views.
- Add a sender to customer conversations by creating the matching contact.
Real screens
Read company email.
Tap the highlighted spot, or use Next.Step 1 of 2
Safer reading
Opening an email doesn’t tell the sender.
Images blocked by default
Tracking pixels and remote images don’t load until you choose Show images.
Triage the unread pile
Get suggestions for unread mail, and review them before anything is dismissed.
Watch a new sender
Add an insurer or the BBB to conversations so their next email is easy to follow.
Copies elsewhere
Forward to an outside inbox, by company.
Send incoming mail on to up to five verified outside addresses, each covering all your companies or just the ones you pick.
Part of Customer Messaging
Email that lives with the customer.
Inbound and outbound email joins calls and texts in the same conversation thread.
Comes in from
Phones & AI
Calls, voicemails, and AI assistant requests land in the same conversation.
Comes in from
Website
Forms, chats, and bookings from your website arrive as conversations.
What happens here
Business Email
- 1Company & personal addresses
- 2Customer threads & inbox review
- 3Safe reading & forwarding
Same customer, same job, same record.