Skip to main content
24/7 Support
Book a DemoLog In

What’s Your Wild?

Pick one and we will show your kind of work first.

Customer Messages

Stop checking a pile of inboxes.

Keep calls, texts, emails, and web chats in the customer’s conversation. See what was said and what still needs an answer.

Start FreeBook a DemoSee What It Does
Customer Messages in WildPipe: a customer text thread next to their account details

One customer, one thread

The call, the texted photo and the email, together.

An example thread. Everything she sent is in one place, no matter who she reached.

Call, 9:12 a.m.Asked about noises in the chimney. Recording and notes saved.

Text, 9:40 a.m.Here’s a photo of the chimney cap.

Your office, emailThanks for the photo. Here’s your quote to cap it and remove the animal.

Everything that comes in

Six channels, one inbox.

Calls

With recordings and live call status.

Texts

Including photos customers send.

Email

Linked to the customer by their address.

Web chat and forms

Website messages and form requests.

Bookings and quotes

Booking requests, leads and quote events.

Notes

Your team’s notes, next to everything else.

Real screens

Work the conversations screen.

Customer Messages, step 1 of 5: Calls, texts, emails, and chats for each customer in one thread.

Tap the highlighted spot, or use Next.Step 1 of 5

Who’s on it

See live calls and who’s claimed each thread.

  • See unread items, live call state, and conversation claims.
  • Review AI action cards and take the appropriate next step.
  • See recent website activity while an active chat visitor is on the site.
  • Keep spam and blocked numbers in their own Spam tab, and mark any conversation spam or not spam.

Reply and act

Answer and send the quote without leaving the thread.

  • Reply through the relevant channel without copying the customer into another tool.
  • Send chat-native quote, invoice, payment, agreement, and other supported action cards.
  • Open related customer records and business documents from the conversation.

Part of Customer Messaging

The front door to every customer.

Messages come in from every channel and lead straight to leads, quotes, jobs and payments.

Comes in from

Phones & AI

Calls, voicemails, and AI assistant requests land in the same conversation.

Comes in from

Website

Forms, chats, and bookings from your website arrive as conversations.

What happens here

Customer Messages

  1. 1One customer thread across channels
  2. 2Live work & follow-up signals
  3. 3Replies & customer actions

Same customer, same job, same record.

Goes out to

Quotes & bookings

Send a quote, invoice, or booking link from the conversation.

Goes out to

Customer records

Every message stays on the customer’s history.

Clear answers. No sales jargon.

Good to know.

Choosing software is a business decision. Let’s make sure it fits the way you work.

Talk through your questions
Do different brands share one mixed customer thread?

Threads are customer-and-company scoped so staff can use the right business identity.

Does an AI suggestion mean the work is already done?

No. Pending actions remain review work until the canonical workflow returns a real result. Completed direct actions are labeled separately.

Your business. Your next chapter.

See what a better working day looks like.

Bring your questions. We’ll show you how WildPipe fits the way your business works.

Start FreeBook a DemoExplore Pricing