Keep your team in touch.
Send a direct message or talk in a team room. Keep work conversations in the same app as your jobs.
Off personal phones
When a tech quits, the group text leaves with him.
Team chat keeps work conversations in your company’s system, so the decisions and photos about a job stay with the business.
A quick question from the field
Ask the office without leaving the app.
An example direct message.
TechnicianDo we have another one-way door on the shelf, or should I grab one from Marcus?
OfficeTwo on the shelf. I’ll set one aside for you.
How it’s organized
Direct messages, group chats and team rooms.
Direct
One teammate to another.
Group chats
A private conversation with several teammates. Name it, add people later, or leave anytime.
Rooms
Shared channels for a crew, a department or one of your companies.
Desktop and field
The same chat in the office and on the phone.
The day, as it happens
Channels that post the news for you.
Choose which updates each channel gets. They can be combined, or held during quiet hours.
Automatic update cards
Failed visits, equipment pulled or reported stolen, accepted quotes, payments, online bookings, customer concerns and ratings, and collections changes.
Hands on the wheel
Techs can have new messages read aloud while driving, and reply or mark as read from the phone notification. On Android, messages also show in Android Auto.
Slack and Microsoft Teams
Updates that reach people outside WildPipe too.
- Copy any feed’s update cards to a Slack or Microsoft Teams channel.
- Replies made in Slack or Teams come back into the same WildPipe thread.
- Your team’s replies in WildPipe go back out, and edits and deletions follow.
- Keep a channel to one company, send phone alerts for a feed, and hold updates for quiet hours.
Real screens
Open team chat.
Tap the highlighted spot, or use Next.Step 1 of 2
Keep up
Unread counts that stay accurate.
- See unread counts for rooms and direct conversations.
- Keep an open conversation marked read as new messages arrive.
- Use room membership to keep the discussion with the right team.
- Team chat is separate from customer conversations, so nothing internal goes to a customer.
Part of Customer Messaging
Talk about the work in the same app as the work.
Office and field staff chat inside WildPipe, next to their jobs and routes.
Comes in from
Phones & AI
Calls, voicemails, and AI assistant requests land in the same conversation.
Comes in from
Website
Forms, chats, and bookings from your website arrive as conversations.
What happens here
Team Chat
- 1Direct messages & team rooms
- 2Office & field access
- 3Unread messages & coordination
Same customer, same job, same record.