Make a plan your team can follow.
Plan visits around your team’s hours and the time promised to the customer. Keep repeat visits on the calendar too.
Four kinds of time
An arrival window is not the whole appointment.
Most scheduling trouble comes from treating these as one number. WildPipe keeps them apart.
Arrival window
What you promised the customer, like 8 to 10 a.m.
Time on site
How long the work actually takes, which can be shorter than the window.
Access hours
When a property can be reached, like a restaurant’s daily hours.
Route estimate
The live arrival estimate. It moves during the day; the promise doesn’t.
Online and over the phone
Openings you can actually keep.
The times offered to customers come from real working hours, not a blank calendar.
- Check technician working hours and schedule blocks when offering public booking openings.
- Use one Team Schedule for the hours that booking, dispatch, routing and the AI Receptionist all follow.
- Account for approved time off and existing appointment conflicts.
- Bring recurring service visits into dispatch ahead of their due date.
Real screens
Book a visit yourself.
Tap the highlighted spot, or use Next.Step 1 of 3
When plans change
The customer asks for another day. You decide.
Their schedule link sends a request to your team. It never moves the visit on its own.
CustomerSomething came up Thursday. Could you come Friday instead?
Your officeGot your request. Friday 1 to 3 works, and your technician’s crew is moved with it.
Part of Dispatch & Routing
Booked visits go straight to dispatch.
Calls, online booking and repeat plans all create visits on the same schedule.
Comes in from
Calls & AI agents
A call booked by your team or the AI assistant arrives as a waiting stop with the address, arrival window, and notes already filled in.
Comes in from
Online booking
Customers can only pick real openings, and their booking lands in dispatch ready to assign.
What happens here
Scheduling & Calendar
- 1Appointments & arrival windows
- 2Availability & repeat visits
- 3Changes & crew coordination
Same customer, same job, same record.