Answer “Where is my technician?” with a link.
See route progress and share a job’s tracking link with its customer. Help them know when your technician is on the way.
What the homeowner sees
She took the day off. Show her the truck.
An example of the updates a customer gets, instead of calling your office to ask.
- 1
On the way
A text with a link to follow the technician to her house.
- 2
Your look
The tracking page shows your logo, colors and fonts.
- 3
Arrived
The visit shows the tech has arrived. No phone call needed.
For dispatch
Know how the day is going before you answer the phone.
- See technician location and route progress when tracking is enabled.
- Keep on-the-way and arrived updates with the visit.
- Use route arrival estimates to understand how the day is moving.
Real screens
Follow a route live.
Tap the highlighted spot, or use Next.Step 1 of 2
Sensible limits
Customers see their visit, not your whole board.
Only their job
The link is tied to the customer’s job. Other customers’ stops stay private.
Location while the route is on
By default, field techs are tracked only while their route is online.
An estimate, not a promise
The live arrival time can change. The appointment window you promised stays on the record.
Part of Dispatch & Routing
The same route the tech is driving.
Tracking reads from dispatch and routing, and arrival updates land on the visit.
What happens here
Live Technician Tracking
- 1Live route progress
- 2Customer tracking links
- 3Location choices & staff control
Same customer, same job, same record.