Know who is going where.
See your team and waiting work on one map. Assign stops and check how the day is going.
A normal Tuesday
9:40 a.m. A raccoon is in a trap.
Here is how that call goes on the dispatch board, instead of three texts asking who is closest.
- 9:40
The call comes in
A homeowner has a raccoon in a trap. The stop lands on the board as unassigned work.
- 9:41
You see who can take it
The map shows every truck, every route, and who has cage room and no promised appointment in the way.
- 9:42
You assign it
Drop it on a technician yourself, or let automatic dispatch pick someone who actually has room.
- 9:43
The tech sees it
It shows up on their route. Route alerts are bundled, so nobody’s phone buzzes for every small change.
The live board
One map. One list. They always agree.
Filter to trap checks and the map shows exactly those stops. The counts, the pins and the list come from the same place.
Tap the highlighted spot, or use Next.Step 1 of 3
One map, one work list
- Filter by technician, stop type, search, and work bucket; the map follows the same list.
- See unassigned work, dispatch holds, route progress, and equipment shortages.
- Open the task behind a map marker instead of working from a separate map record.
- Filter the board by service market while each technician’s route stays whole.
Your call
Dispatch by hand, by rules, or both.
Most offices mix them: automatic dispatch handles the everyday stops, and a person steps in when the day gets strange.
By hand
You see a warning if a route runs past someone’s hours, but you always get the final say.
- Assign work from the map or sidebar and review capacity warnings.
- Drag stops into order and pin the leading stops you need to keep together.
- Hold a task out of automatic assignment until you release it.
Automatically
Work follows the priority order you set, and the history shows why each tech was or wasn’t picked.
- Choose which stop reasons come first in your dispatch priority list.
- Use working-hour and route-capacity checks to guide automatic assignments.
- Review dispatch history to see assignments, skipped work, and reasons a technician was not chosen.
- Move lower-priority stops off a route that runs past a technician’s shift, so the important work still gets done.
What you stop dealing with
Fewer surprises by lunchtime.
No pile-ups
Automatic dispatch spreads stops across the team instead of loading every job onto one truck.
Hold what isn’t ready
Waiting on a gate code or approval? Hold the stop and it stays out of automatic dispatch until you release it.
Quiet phones
Techs get one message about new stops, and none about a stop that already moved to someone else.
Part of Dispatch & Routing
Where the stops come from, and where they go.
Calls, online bookings and camera findings feed the board. Finished stops flow on to routes, reports and billing.
Comes in from
Calls & AI agents
A call booked by your team or the AI assistant arrives as a waiting stop with the address, arrival window, and notes already filled in.
Comes in from
Cameras & traps
When your team confirms a captured animal on camera, the pickup goes straight into dispatch.
What happens here
Dispatch Board
- 1One map, one work list
- 2Manual assignment & route control
- 3Automatic dispatch & priorities
Same customer, same job, same record.