Reviews & Feedback
Hear what customers think.
Ask for reviews and learn how visits went. Connect customer feedback to the job and the person who did the work.
Ask the same day
The happy bat customer gets the review link tonight.
- 1
The job is done
An event you choose makes the visit eligible for a request.
- 2
The link goes out
To the review site you set up, never written on the customer’s behalf.
- 3
You see what was sent
Request activity and logs show every request.
Two different things
Private feedback and public reviews, kept apart.
Private visit surveys
- Tied to the job and the technician
- Not shown publicly
- A low score is a signal to follow up
Public reviews
- Posted by the customer on the review site
- Response drafts you review first
- A sent request is not a posted review
Before it hits Google
Catch the unhappy customer first.
- Configure review platforms and the links used in requests.
- Connect a customer concern to a follow-up rather than treating a sent request as a happy review.
Part of Website & Marketing
Reviews that come from real jobs.
Requests follow finished work, and feedback lands next to the job it’s about.
What happens here
Reviews & Feedback
- 1Review requests & platforms
- 2Visit feedback & team context
- 3Review management & follow-up
Same customer, same job, same record.