AI Account Manager · the Ladybug

Meet Lucy, your AI Account Manager.

“I look after your customers between visits.”

Lucy is your account manager. She notices customers who need attention between visits and follows up politely, by your rules.

Start Free Book a Demo

Lucy the Ladybug, WildPipe's AI Account Manager

What Lucy does

Keeps customers happy and coming back with timely, polite follow-ups.

Spots customers who may be about to leave
Sends reminders before visits so customers are ready
Asks happy customers for a review
Follows up with past customers who have not booked in a while
Suggests services a customer is likely to need next
Stops the moment a customer replies or your team steps in

A day with Lucy

What it looks like in a real day.

1
Monday
A customer may be about to leave
A long-time customer has gone quiet. Lucy flags them and, if you allow it, starts a gentle follow-up.
2
Before a visit
A reminder goes out
Customers get a reminder before their visit so they are home and ready.
3
After a visit
A review request
Happy customers are asked for a review.
4
Any time
She steps back
The moment the customer replies or your team steps in, Lucy stops.

Where Lucy works

Lucy works inside the same tools your team uses.

Each one has its own page that shows the screens, what your team does there and how it connects to the rest of WildPipe.

Main job

Customer Care Follow-Ups

Runs follow-ups for customers who are at risk, due for a visit or haven’t booked in a while.

See Customer Care Follow-Ups

Customer Follow-Up Needs

Spots customers who may be about to leave.

See Customer Follow-Up Needs

Reviews & Feedback

Asks happy customers for a review.

See Reviews & Feedback

Automatic Follow-Ups

Sends her follow-ups through your automatic follow-up steps, by your rules.

See Automatic Follow-Ups

One shared memory

Who Lucy works with.

Rosie, ReceptionistLucy sees every call and text Rosie handled before she reaches out.

Sammy, CollectorLucy and Sammy share one limit on how often a customer hears from you.

A little more clarity

Questions about Lucy

Ask us a question

Can I review follow-ups before they go out?

Yes. On the AI Team page one setting puts Lucy on Off, Suggest (follow-ups wait for your review) or Act on her own, and you can still set each kind of follow-up separately.

Will customers get too many messages?

No. Follow-ups go out only during reasonable hours and are spaced out so a customer does not hear from you more than about once a day. Anyone who opts out is not contacted.

Your next chapter

Put Lucy to work.

Book a demo and watch Lucy handle real work for a pest or wildlife business like yours.