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Road Map & Changes

What just shipped, what we are building now, and what comes next. WildPipe customers vote and comment from inside the app, and anyone can vote here with an email address. Votes help decide the order. Plans can change as we learn. Every update we have ever shipped is under All shipped, each with its WP reference number.

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Current roadmap

Snapshot as of October 28, 2026 at 5:19 AM ET. Recently shipped: 25 newest of 1,381 shipped updates in total. Working on now: 21. Up next: 3. Planned later: 3.

Recently shipped (25)

AI Receptionist saves appointment changes for the office (Fix, Shipped October 28, 2026 at 1:52 AM ET, WP-2623)
When a caller asks to change an appointment that has no time set yet, the AI Receptionist saves the request for the office to confirm instead of trying again.

Website bookings show for team members limited to some companies (Fix, Shipped October 28, 2026 at 1:50 AM ET, WP-2622)
Team members who only work with certain companies now see those companies' website bookings in Conversations, in the office and field apps.

Automatic dispatch keeps running for larger teams (Fix, Shipped October 28, 2026 at 1:45 AM ET, WP-2621)
Automatic dispatch now keeps assigning new visits overnight for businesses with a long list of former team members on file.

Booking a job shows the price quoted on the call (Fix, Shipped October 28, 2026 at 1:39 AM ET, WP-2620)
When you book a job from a call, the New Job form now points out when the customer was quoted a different price, so the job is booked at the price they agreed to.

Take Break asks you to clock in first (Fix, Shipped October 28, 2026 at 1:31 AM ET, WP-2619)
In the field app, Take Break now tells a tech who is not clocked in to clock in first, with a Clock in button.

Browser phone keeps ringing for every company (Fix, Shipped October 28, 2026 at 1:28 AM ET, WP-2618)
For people who answer for several companies, the browser phone now refreshes its sign-in for all of them together, so it keeps ringing.

Website editor fixes (Fix, Shipped October 27, 2026 at 11:45 PM ET, WP-2616)
Website leads can no longer be made into a second lead, deletes ask first, failed saves say so and the popup preview matches the real popup.

Website editor in the new look (Update, Shipped October 27, 2026 at 11:45 PM ET, WP-2615)
The website editor menu is grouped by what each part is for, page sections show live and draft counts, search settings have tabs and Leads shows unread, this week and total.

Field invoice buttons match what each person can do (Update, Shipped October 27, 2026 at 11:06 PM ET, WP-2613)
In field mode, Edit Invoice and Void now show only for people allowed to change invoices, so techs no longer see buttons that end in an error.

Prorated plan cancellation credits are applied once (Fix, Shipped October 27, 2026 at 6:24 PM ET, WP-2612)
When a recurring plan is cancelled with a prorated credit, the customer now gets the credit once, as an issued credit used on their next invoices.

Receipts, claims and billing show the right date in the evening (Fix, Shipped October 27, 2026 at 4:56 PM ET, WP-2611)
Receipts, warranty claims, plan billing periods and customer scheduling requests now use your company's own date, so evening activity no longer shows tomorrow's date.

Visit notes and camera alerts show the right time (Fix, Shipped October 27, 2026 at 3:32 PM ET, WP-2608)
Appointment notes, technician alerts, quote acceptance times and camera alerts now show times in your company time zone, and open appointments read any time that day.

Plan cancellation credits follow each company's billing setting (Improvement, Shipped October 27, 2026 at 3:04 PM ET, WP-2606)
When a recurring plan is cancelled, the prorated credit now follows the plan's own company billing setting when it has one.

Payroll overtime follows your local days and weeks (Fix, Shipped October 27, 2026 at 3:04 PM ET, WP-2605)
Overtime is now counted by your business's own calendar days and work weeks, so late-evening shifts no longer slip into the next day or week.

AI Receptionist gives your local pet and stray agency in every state (Improvement, Shipped October 27, 2026 at 2:32 PM ET, WP-2604)
When a customer asks about a pet or stray, the AI Receptionist now picks the animal agency for your own service area in every state.

Report removal dates use the right company time zone (Fix, Shipped October 27, 2026 at 12:44 PM ET, WP-2599)
Animal removals recorded on a WILD or PEST Report are now dated using the job’s own company time zone, so businesses spanning time zones see the right date.

Camera photos come back faster after a provider outage (Fix, Shipped October 27, 2026 at 10:38 AM ET, WP-2598)
When the camera provider stops answering, photo collection pauses and retries within minutes instead of waiting out every camera, so new trap photos reach Camera Watch sooner. Photo checks on busy cameras fail less often.

Find Duplicates works again (Fix, Shipped October 27, 2026 at 10:18 AM ET, WP-2597)
Find Duplicates on the Contacts screen opens its list again and only shows duplicates among customers you can see. Email from a company whose email is not set up now gives a clear setup message.

Clearer camera check message and booking prices that stay put (Fix, Shipped October 27, 2026 at 10:07 AM ET, WP-2596)
Camera checks opened without a connection now say to check your connection. When booking a job, a price you change is no longer replaced by a suggested price loading in the background.

The AI assistant shows techs the jobs they work on (Fix, Shipped October 27, 2026 at 5:15 AM ET, WP-2595)
When a tech asks the AI assistant about jobs, cameras or reports, it now answers from the same work the tech sees in field mode, unless your business lets techs see all company work.

Techs see conversations for their own customers (Fix, Shipped October 27, 2026 at 5:06 AM ET, WP-2594)
Techs now see the same customer conversations on every screen: the customers of their assigned work and visits, just like in field mode. Sending quote, invoice and payment cards in chats needs conversation access. Office staff keep seeing every conversation of their companies.

Changing the work phase on Edit Job updates everything it should (Fix, Shipped October 27, 2026 at 4:32 AM ET, WP-2593)
Changing the work phase from the Edit Job screen now runs the same steps as the phase buttons on the job, such as updating open visits, leads and quotes. If the change is not allowed you see why.

Saved visit updates explain why they could not be applied (Fix, Shipped October 27, 2026 at 4:26 AM ET, WP-2592)
When a visit status saved without signal cannot be applied, for example because the visit moved to another tech, the app now shows the reason instead of retrying it over and over.

Admin pay is set by the account owner (Improvement, Shipped October 27, 2026 at 4:16 AM ET, WP-2591)
Admins can still set pay rates and commission for their team, but a change to their own pay rate or commission now has to be made by the account owner.

Automated follow-up texts wait for daytime (Fix, Shipped October 27, 2026 at 3:47 AM ET, WP-2590)
Texts sent by automated follow-up sequences now wait until 8 AM to 8 PM in the company time zone, and each step is sent only once even when the system is busy.

Working on now (21)

Body camera recording in the field app (Feature, 1 vote, WP-1937)
Technicians can record each visit with their phone as a body camera, from arrival until the stop is finished. Companies turn it on per company, sound follows state consent rules, and staff can watch recordings on the stop or job.

Dash camera recording in the field app (Feature, 1 vote, WP-1937)
While a technician drives to a stop, the phone works as a dash camera. It keeps a short loop and saves a clip when the technician taps Save clip or the phone detects hard braking.

AI check-ins when traps go quiet (Feature, 0 votes, WP-2080)
When a trapping job has no confirmed animal activity for your chosen number of days, the AI asks the customer how things are and creates the right next step, such as a re-check visit or a final inspection and equipment pickup.

AI Receptionist warranty checks work reliably (Fix, 0 votes, WP-2601)
The AI Receptionist now completes warranty checks for verified callers, and saves an office follow-up if records cannot be read.

Android app rings for calls even when it is closed (Feature, 0 votes, WP-2047)
The Android app can ring for incoming calls even when it is closed or the phone is locked, with a full-screen Answer/Decline screen. Available after the next Android app update.

App phone reconnects reliably after you come back to the app (Fix, 0 votes, WP-2572)
In the Android app, the built-in phone sometimes failed to reconnect after the app had been in the background. It now waits for a connection, reconnects each company in turn and tries again before giving up.

Bigger buttons on phones in editors and settings (Improvement, 0 votes, WP-2071)
On phones, text editor buttons, payment key Show/Hide buttons, remove buttons on call notification rules and document attachments, and contractor names are easier to tap.

Hear and answer team chat in the car (Feature, 0 votes, WP-2010)
Team chat messages can be read aloud even when the WildPipe app is closed, appear in Android Auto, and can be answered or marked as read straight from the phone notification. Arrives with the next phone app update.

iPhone app rings for calls even when it is closed (Feature, 0 votes, WP-2056)
The iPhone app can ring for incoming calls on the iPhone call screen even when the app is closed or the phone is locked. Answer, decline and mute right from it.

Lawn care programs (Feature, 0 votes)
Run lawn treatment programs next to pest control: measure lawns on the map, price by size, schedule each round automatically, and bill per visit, up front, or monthly.

More notes and alerts show your local time (Fix, 0 votes, WP-2609)
Appointments scheduled from a job, technician alerts, booking notes, quote acceptance times and camera alerts now show times in your company time zone.

No more GPS gaps in areas with no signal (Improvement, 0 votes)
When a technician drives through an area with no cell signal, the phone app will save their locations and send them once signal returns, so the trail on the dispatch map stays complete.

Office screens work better on phones and tablets (Update, 0 votes, WP-2057)
Office and console screens were checked page by page on phones, tablets and desktop. Tabs now wrap instead of hiding, and buttons and links are larger and easier to tap on phones.

Open appointments with a not-available time (Feature, 0 votes, WP-2602)
Schedule an all-day visit for a customer who is busy part of the day, like a 2 to 3 PM meeting. Routes plan the visit before or after that time, and every screen and confirmation shows it.

Phone complaints are always recorded (Fix, 0 votes, WP-2603)
When a caller complains to the AI Receptionist, a real complaint is saved on their account for the office to follow up.

Sign in with your fingerprint, face or a passkey (Feature, 0 votes, WP-2094)
Sign in to the WildPipe phone app with your fingerprint or face, use a passkey on your computer, get a sign-in code by email or text, scan a code to sign in on your phone, and have the login page remember your email. Owners choose which options their team can use.

Team chat opens at the newest message (Fix, 0 votes, WP-2176)
Opening a team chat now lands on the newest message and stays there while pictures load, without interrupting you when you scroll up to read.

Techs with many customers see all their conversations (Fix, 0 votes, WP-2600)
In field mode, techs who can see a large number of customers now see every customer conversation for their assigned work.

Test ring for ring groups (Feature, 0 votes, WP-2614)
Check that ring group calls reach you: Test ring calls only you, on your cell, browser phone or desk phone, from the group's own number.

Time off task that knows real work (Feature, 0 votes, WP-2077)
Time off task now recognizes real work outside visits: truck loading, supply runs, fuel, animal drop-offs, office tasks and company calls, plus saved places like your shop and suppliers. Each business sets its own activity limits and review rules.

Your alert sounds on phone notifications (Feature, 0 votes, WP-2016)
The alert sounds you choose for your team, a company or yourself will also play on phone notifications while the WildPipe app is closed, after the next phone app update.

Up next (3)

Attach camera recordings to customer complaints (Feature, 0 votes)
When a customer raises a concern, staff will be able to attach the related body or dash camera recording directly to the complaint so the evidence stays together.

Everyday office screens built for phones and tablets (Improvement, 0 votes)
Jobs, contacts, leads, quotes, invoices, payments, the calendar and cameras get clear phone cards, compact filters and action menus so office work is easy from a phone or tablet.

Referral passes in Apple Wallet and Google Wallet (Feature, 0 votes)
Customers will be able to add a branded referral card to Apple Wallet or Google Wallet. It shows their personal referral link and QR code and their reward balance, and updates them when a friend books or a reward is earned.

Planned later (3)

Edit your website by chatting (Feature, 1 vote)
Describe the change you want, like a new service page or different colors, and watch your website update in a live preview before you publish. You can use your own ChatGPT plan to power it.

Automatic camera plan savings (Feature, 0 votes)
Planned: see which cameras have an active data plan, automatically turn a camera's plan back on when it is assigned to a job again, and pause plans on cameras that sit unused for a number of days you choose, so you only pay for cameras in use.

See where a recording happened on the map (Feature, 0 votes)
Body and dash camera recordings will show the technician's location on a map as the video plays, so reviewing an incident is faster.

All shipped (1,381)

Every public update WildPipe has shipped, newest first.

Review requests include a suggested review again (Fix, Shipped October 27, 2026 at 3:29 AM ET, WP-2589)
Review request texts and emails now include a short suggested review based on what the customer said in their survey, and always link to the review page of the company that did the work.

Recovered card payments use the amount actually charged (Fix, Shipped October 27, 2026 at 3:07 AM ET, WP-2588)
When a card payment is recovered after a connection problem, it is recorded at the exact amount the processor charged, and mismatches are held for review.

Saving a quote no longer shows an error (Fix, Shipped October 27, 2026 at 2:58 AM ET, WP-2587)
Editing some quotes saved the changes but still showed an error and left no entry in the timeline. Quote edits now save cleanly and are recorded every time.

Receipts after automatic payments and a reliable route Undo (Fix, Shipped October 27, 2026 at 2:38 AM ET, WP-2586)
Customers now get their receipt after an automatic card payment or when they ask the chat assistant for one. Undo on route optimization restores the whole route reliably, and every website lead gets its score.

Camera outage counts now update (Fix, Shipped October 27, 2026 at 2:33 AM ET, WP-2585)
During a camera outage, the counts of cameras customers are checking and visits created now update as your team works the list.

Paid hours stay as they were paid (Fix, Shipped October 27, 2026 at 2:02 AM ET, WP-2583)
Time entries already paid in payroll can no longer be changed until that payroll is undone, and the time entry editor explains why a save was refused.

Dashboard greeting fits on every screen size (Fix, Shipped October 27, 2026 at 1:54 AM ET, WP-2582)
The dashboard greeting no longer gets crushed by the Ask AI and Customize buttons on medium-width screens; the buttons move below it when space is tight.

Warranty links work while an inspection is due (Fix, Shipped October 27, 2026 at 1:53 AM ET, WP-2581)
Customers can open their warranty from a link while an inspection is due, since their coverage is still in effect, and warranty claim errors now show a plain message.

Deleting records keeps payment and signed history (Fix, Shipped October 27, 2026 at 1:42 AM ET, WP-2579)
Deleting a contact or job no longer removes payments, accepted quotes, commissions or warranties; you are asked to merge or cancel instead. Deleting a visit keeps its crew visits, and paid hours stay in payroll.

Customer portal shows only your own messages (Fix, Shipped October 27, 2026 at 1:31 AM ET, WP-2578)
The customer portal message history now shows only emails and texts from the company being viewed, matched exactly to the customer, and loading problems show a plain message.

Active Cameras loads its new-photo counts faster (Fix, Shipped October 26, 2026 at 6:49 PM ET, WP-2573)
The new photos since the last check on Active Cameras now load several times faster, so the page no longer gives up on busy days with many cameras.

Lead sources counted together, and what each lead is worth (Update, Shipped October 26, 2026 at 5:50 PM ET, WP-2570)
Lead Analytics counts each lead source once however it was spelled, and leads with a quote show the quoted amount on the Leads list and the lead page.

Assign a tech and send reminders to several jobs at once (Feature, Shipped October 26, 2026 at 5:44 PM ET, WP-2569)
On the Jobs list, pick several jobs to move their upcoming visits to one tech with the same checks as Dispatch, or send each customer a visit reminder, a payment reminder or your own message, with a preview of who gets what first.

Jobs sorted by booking number show the newest jobs first (Fix, Shipped October 26, 2026 at 4:59 PM ET, WP-2568)
Sorting the Jobs list by booking number now follows the order jobs were booked, so current jobs are no longer pushed behind older ones.

New look in the website editor and account screens (Improvement, Shipped October 26, 2026 at 4:45 PM ET, WP-2567)
The new look now reaches every section of the website editor, the waiting-for-activation screen and the account-suspended screen, while previews of your website keep its own styling.

Matching page headers across the office app (Improvement, Shipped October 26, 2026 at 4:37 PM ET, WP-2558)
In the new look, screens that drew their own title now use the same page header as the rest of the app, with an icon tile, a one-line summary, and one back link on add and edit forms.

Clearer empty lists in the new look (Improvement, Shipped October 26, 2026 at 2:49 PM ET, WP-2557)
In the new look, short empty-list messages and empty tables stand out in a soft box, so an empty list is easy to tell apart from one still loading.

Calmer loading in the new look (Improvement, Shipped October 26, 2026 at 2:45 PM ET, WP-2556)
In the new look, office screens show gray placeholder shapes while they load instead of a spinning circle, so the page shape appears right away.

Number cards you can tap to filter (Improvement, Shipped October 26, 2026 at 2:33 PM ET, WP-2555)
In the new look, the camera check and outage numbers filter the list when tapped, show which one is chosen and work from the keyboard.

Summary numbers as color-coded cards (Improvement, Shipped October 26, 2026 at 2:33 PM ET, WP-2548)
In the new look, the totals at the top of busy screens become color-coded number cards, so what needs attention stands out at a glance.

Lead Marketplaces and Job Costing show only real numbers (Fix, Shipped October 26, 2026 at 2:12 PM ET, WP-2552)
Lead Marketplaces now shows the leads you actually won instead of an estimate not based on your data, and Job Costing tells you when its list is cut short.

Product options picker always reaches a real choice (Fix, Shipped October 26, 2026 at 1:54 PM ET, WP-2546)
Tapping a dimmed product option now moves to a combination that is actually sold, and options with no extra cost no longer show $0.00.

Field reassign shows route problems (Fix, Shipped October 26, 2026 at 5:49 AM ET, WP-2545)
Reassigning a stop from the field app now tells you if the stop could not be added to the new tech's route.

More reliable QR and barcode scanning (Fix, Shipped October 26, 2026 at 5:47 AM ET, WP-2544)
Scanning a QR code or product barcode now uses each scan once and turns the camera off when you close the scanner.

Copy earlier quotes from your company (Fix, Shipped October 26, 2026 at 5:44 AM ET, WP-2543)
Copying an earlier quote now finds any quote from the same company, never another company's, and warranties can have a 0% transfer fee.

Duplicate finder on phones (Improvement, Shipped October 26, 2026 at 5:37 AM ET, WP-2542)
The Find and Merge Duplicates window now works on phones and labels the customer's business name clearly.

No more duplicate confirmations (Fix, Shipped October 26, 2026 at 5:35 AM ET, WP-2541)
Trying again after some booking confirmations or a warranty certificate failed now only sends the ones that failed, so customers never get the same message twice.

Trap camera pairing fix (Fix, Shipped October 26, 2026 at 5:32 AM ET, WP-2540)
Picking a different camera for a trap no longer leaves the trap with no camera when the new pairing can't be made.

Tracking link sending fixes (Fix, Shipped October 26, 2026 at 5:31 AM ET, WP-2539)
Sending a live tracking link now asks for a missing phone or email instead of saying it was sent, and never sends the same text twice after a partial failure.

More screens use your company time zone (Fix, Shipped October 26, 2026 at 5:28 AM ET, WP-2538)
Route trimming, capacity warnings, tracking texts, recordings, interviews and contest updates now show times in your company's time zone.

Warranty creation checks (Fix, Shipped October 26, 2026 at 5:25 AM ET, WP-2537)
Creating a warranty after a finished visit now checks the inspection fee and length, and clearly labels the warranty terms.

Blocking and trapped-time popup fixes (Fix, Shipped October 26, 2026 at 5:24 AM ET, WP-2536)
Changes to a customer's call, text and email blocking are no longer undone right after opening it, and Escape closes only an enlarged camera photo.

Sensor setup keeps your key safe (Improvement, Shipped October 26, 2026 at 5:19 AM ET, WP-2535)
Adding a sensor device link no longer loses the one-time key if you click outside the popup, and linking a YoLink account says which detail is missing.

Phone menus send callers where you choose (Fix, Shipped October 26, 2026 at 5:17 AM ET, WP-2534)
Phone menus now always ask which ring group or number gets callers who don't pick an option, instead of quietly sending them to voicemail.

Training credit setup fixes (Fix, Shipped October 26, 2026 at 5:14 AM ET, WP-2533)
Setting up a course's state credits and skills no longer jumps back to the first tab, and the same state credit can no longer be added twice.

Safer mobile app settings (Improvement, Shipped October 26, 2026 at 5:02 AM ET, WP-2532)
The mobile app editor now warns you before you change the ID of an app that is already in a store, and phone types are one-tap choices.

Copying a phone menu keeps calls with the right company (Fix, Shipped October 26, 2026 at 1:55 AM ET, WP-2531)
A copied phone menu now rings the other company's own ring group, and a failed copy leaves nothing half-finished behind.

Sensor setup says what is missing (Improvement, Shipped October 26, 2026 at 1:53 AM ET, WP-2530)
When you set up a sensor, the screen tells you what is still missing, such as the job it is at, before you can save.

Find any job when adding reimbursements and documents (Fix, Shipped October 26, 2026 at 1:47 AM ET, WP-2529)
When you add a reimbursement or upload a document, you can now search for any job, customer or team member instead of choosing from a short list of recent ones.

Mistyped Cc and Bcc addresses are caught before sending (Fix, Shipped October 26, 2026 at 1:32 AM ET, WP-2528)
If a Cc or Bcc address has a typo, the email is not sent and you are told which address to fix, so nobody is left off by mistake.

Times show in your company time zone everywhere (Fix, Shipped October 26, 2026 at 1:30 AM ET, WP-2527)
Times on animal testing, sensors, voicemails, check-ins, lawn plans and call lists now always show in your company time zone, wherever your device is.

Bulk on-call assignment keeps days already covered (Fix, Shipped October 26, 2026 at 1:26 AM ET, WP-2526)
When you assign on-call for a range of days, days that already have someone on call are kept unless you choose to replace them.

Find any job when adding a commission (Fix, Shipped October 26, 2026 at 1:21 AM ET, WP-2525)
When you add a commission by hand, you can now search for any job by its booking number, including older jobs.

Quote follow-ups and check numbers (Improvement, Shipped October 26, 2026 at 1:13 AM ET, WP-2524)
See which sent quotes still have no answer after a few days, and record a separate check number for each invoice when you record several payments at once.

Receive purchase orders into stock (Feature, Shipped October 26, 2026 at 1:05 AM ET, WP-2523)
Mark a purchase order received and the items that arrived are added to stock in one step, from Inventory or straight from the Purchase Orders page.

Message template links open the right group (Fix, Shipped October 26, 2026 at 1:00 AM ET, WP-2522)
Opening a link to a message template group now shows that group instead of the first one, and the address follows the group you pick.

See at a glance what each message is (Improvement, Shipped October 26, 2026 at 12:27 AM ET, WP-2519)
In the new look, every item in a conversation shows a small colored icon for its kind (call, text, email, web chat, booking, lead, web form, AI or note), so a long history is easier to scan.

Phone-friendly questions in the field app (Improvement, Shipped October 25, 2026 at 9:21 PM ET, WP-2518)
Leaving a group chat, removing an alert sound, and leaving or clearing a property diagram now ask with a large, easy-to-tap panel in the field app instead of a small browser pop-up.

Phone menu choices survive brief server hiccups (Update, Shipped October 25, 2026 at 9:17 PM ET, WP-2517)
If a caller presses a phone-menu option during a brief server hiccup, the choice is retried automatically instead of failing the call, without ringing your team or the AI Receptionist twice.

Auto-dispatch assigns each visit once (Fix, Shipped October 25, 2026 at 9:10 PM ET, WP-2516)
Automatic dispatch no longer assigns the same visit twice when two checks run at once, so routes do not get a duplicate stop and techs do not get an extra alert.

Send contracts and renewals for online signature (Feature, Shipped October 25, 2026 at 9:04 PM ET, WP-2515)
Send a contract or renewal to the customer by text or email so they can sign it online. Each company chooses whether customers sign on a contract signing page or as a service agreement.

Due dates in Your tasks on the dashboard (Feature, Shipped October 25, 2026 at 7:33 PM ET, WP-2514)
The dashboard's Your tasks list now shows overdue office tasks first and says when each task is due.

Due dates for internal tasks (Feature, Shipped October 25, 2026 at 7:33 PM ET, WP-2514)
Internal tasks keep a real due date: My Tasks counts what is overdue and due this week, sorts by due date, and lets you change a due date.

Receiving a purchase order adds it to stock (Fix, Shipped October 25, 2026 at 7:25 PM ET, WP-2513)
Marking a purchase order received now adds what arrived to your stock, with the items filled in for orders made from Order more.

Connected-app settings now save (Fix, Shipped October 25, 2026 at 7:21 PM ET, WP-2512)
Wisetack financing and Lead Marketplaces settings now really save, and connected-app settings pages show the save bar while changes are unsaved.

Spreadsheets for Pest Analytics and Business Health (Improvement, Shipped October 25, 2026 at 7:15 PM ET, WP-2511)
Pest Activity Analytics and Business Health can download their numbers as a spreadsheet, and both stay on screen with an updating bar while a new period loads.

Spreadsheet downloads on three more reports (Improvement, Shipped October 25, 2026 at 7:12 PM ET, WP-2510)
AI Tech Coach, the Tech Leaderboard and Auto-Dispatch Analytics can download what they show as a spreadsheet.

Reports show when they are updating (Improvement, Shipped October 25, 2026 at 7:09 PM ET, WP-2509)
When you change a report period, a thin bar at the top shows the report is updating while the current numbers stay visible.

Four more reports keep your period (Improvement, Shipped October 25, 2026 at 7:05 PM ET, WP-2508)
AI Tech Coach, Auto-Dispatch Analytics, the Tech Leaderboard and the Custom Report Builder keep your period in the page link and stay on screen while a new period loads.

Reports stay on screen when you change the period (Fix, Shipped October 25, 2026 at 7:01 PM ET, WP-2507)
Twelve reports, including Sales Tax, Revenue by Service and Commissions, keep showing while a new period loads instead of turning into a spinner.

More reports keep your period in the link (Improvement, Shipped October 25, 2026 at 6:58 PM ET, WP-2506)
Fourteen more reports, including Sales Tax, Revenue by Service, Business Health and Commissions, keep the period you pick in the page link so refreshing or sharing shows the same view.

Animal Testing settings keep unsaved changes (Fix, Shipped October 25, 2026 at 6:54 PM ET, WP-2505)
Animal Testing settings ask before switching companies when you have unsaved changes, and show the save bar with who the change applies to.

Save bar on Organization settings and Call Notifications (Improvement, Shipped October 25, 2026 at 6:50 PM ET, WP-2504)
Organization settings and Call Notifications show the save bar while changes are unsaved, so a call rule closed without saving is no longer hidden until a later save.

Same save bar on Quick SMS Replies and Branding (Improvement, Shipped October 25, 2026 at 6:44 PM ET, WP-2503)
Quick SMS Replies and Branding & Colors now show the standard save bar while you have unsaved changes, saying who the change applies to with Discard or Save.

Payroll Reports keeps your year and quarter (Improvement, Shipped October 25, 2026 at 6:41 PM ET, WP-2502)
Payroll Reports keeps the year and the Form 941 quarter in the page link, opens Form 941 on the latest finished quarter, and keeps the page on screen when you change the year.

Job Profit & Costs keeps your view (Improvement, Shipped October 25, 2026 at 6:38 PM ET, WP-2501)
Job Profit & Costs keeps the period in the page link, keeps the numbers on screen while a new period loads, downloads the jobs shown as a spreadsheet and lets you show more than the first 100 jobs.

Voicemail calls end cleanly (Fix, Shipped October 25, 2026 at 6:36 PM ET, WP-2500)
After a caller leaves a voicemail, the phone line now tries again if our system is briefly slow to answer, so callers hear the normal goodbye instead of an error message.

Hired column on the Hiring board (Fix, Shipped October 25, 2026 at 6:36 PM ET, WP-2499)
The Hiring board now shows people hired in the last 30 days in its Hired column.

Next steps after hiring someone (Improvement, Shipped October 25, 2026 at 6:36 PM ET, WP-2498)
After you hire someone and set up their account, Hiring shows the next steps: their pay rate, tax forms and the team schedule.

Easier interview scheduling (Improvement, Shipped October 25, 2026 at 6:32 PM ET, WP-2497)
Scheduling an interview offers quick times for the next working days and warns when the interviewer is already booked at that time.

Hiring warns when someone already applied (Improvement, Shipped October 25, 2026 at 6:29 PM ET, WP-2496)
When you add an applicant, Hiring warns right away if they already applied and lets you open their application instead.

Key Numbers & Reports keeps your view (Improvement, Shipped October 25, 2026 at 6:28 PM ET, WP-2495)
Key Numbers & Reports remembers the period and company in its link, shows the exact dates compared and downloads a spreadsheet of the tab you are viewing.

Setup checklist remembers skipped steps (Improvement, Shipped October 25, 2026 at 6:24 PM ET, WP-2494)
The setup checklist keeps skipped steps marked, lists what is still to do and takes you to the next unfinished step, without jumping away from the step you are on.

Run Payroll shows where you are (Improvement, Shipped October 25, 2026 at 6:20 PM ET, WP-2493)
Run Payroll shows four clear steps from choosing the period to sending pay stubs, and the confirm popup names anyone who is not fully set up.

Move applicants along from the Hiring list (Improvement, Shipped October 25, 2026 at 6:17 PM ET, WP-2492)
Each applicant still in progress has a Move to next stage button on the Hiring board and list, so you can move people along without opening them.

Unsaved changes bar on settings pages (Improvement, Shipped October 25, 2026 at 5:48 PM ET, WP-2490)
Settings pages show when you have unsaved changes, what they affect, and let you discard or save them in one place.

Record who accepted a quote and their signature (Improvement, Shipped October 25, 2026 at 5:44 PM ET, WP-2489)
When you accept a quote for a customer, record who said yes and how, and have them sign on screen when they are in person.

Employee Services grouped by what you need (Improvement, Shipped October 25, 2026 at 5:40 PM ET, WP-2488)
Your Employee Services page groups pay and time, messages, training and growth, and your settings, so what you need is easier to find.

Simpler Refer elsewhere popup (Improvement, Shipped October 25, 2026 at 5:36 PM ET, WP-2487)
Referring a lead to a partner asks the property type and reason as one-tap choices and says plainly whether the customer gets a text about it.

Approve finished visits from one list (Feature, Shipped October 25, 2026 at 5:31 PM ET, WP-2486)
See every visit a tech finished that waits for approval in one list on My Work, and approve it right there or open it to send it back with a reason.

Work collection cases in order of what is due (Improvement, Shipped October 25, 2026 at 5:28 PM ET, WP-2485)
Collections lists open cases by when their next action is due and opens the next one that needs you with one button.

Bait station totals count every station (Fix, Shipped October 25, 2026 at 5:25 PM ET, WP-2484)
The Bait Stations page now counts every station, even for businesses with more than 1,000 of them.

See bait stations by property, worst result first (Improvement, Shipped October 25, 2026 at 5:25 PM ET, WP-2483)
The Bait Stations page lists each property with how many stations it has, when they were last checked and the worst result, so properties that need attention come first.

Match the next payment and book accepted quotes in one tap (Improvement, Shipped October 25, 2026 at 5:19 PM ET, WP-2482)
Work through payments that are not yet applied one by one with the matching invoice already picked, book the job for an accepted quote straight from the quote list, and choose which services the AI Receptionist may offer.

Add and reassign tasks from My Tasks (Improvement, Shipped October 25, 2026 at 5:14 PM ET, WP-2481)
Add an internal task from My Tasks for any job, see what has been waiting a week, reassign a task in one step, and turn each automatic message on or off from its list.

Turned-off automatic texts and calls stay off (Fix, Shipped October 25, 2026 at 5:14 PM ET, WP-2480)
Automatic text messages and phone calls you turn off on the Automated Messages page are no longer sent, matching how emails already worked.

Clearer profit tabs, contract renewals and referral approvals (Improvement, Shipped October 25, 2026 at 5:04 PM ET, WP-2479)
See profit by job or by service with each job's costs, renew contracts that are ending with one click, approve referrals from the top of the page, and send survey replies straight to the customer.

Clearer Send portal link (Fix, Shipped October 25, 2026 at 4:56 PM ET, WP-2477)
Sending a customer their portal link now says exactly that and confirms when the link was sent.

Add Lead asks who the lead is (Fix, Shipped October 25, 2026 at 4:46 PM ET, WP-2474)
Adding a lead from the Leads pages now asks for the name, phone or email and company, and adds the lead to an existing customer when they already are one.

Book a job from the Leads queue (Improvement, Shipped October 25, 2026 at 4:16 PM ET, WP-2470)
Each lead in the follow-up queue now has a Book job button, and the page shows how many leads are waiting for a follow-up.

Readable text on every accent color (Improvement, Shipped October 25, 2026 at 3:52 PM ET, WP-2467)
Accent colors now pick a readable text color automatically, and colored buttons and badges follow your branding instead of fixed white text.

Team Schedule week shows every day again (Improvement, Shipped October 25, 2026 at 2:41 PM ET, WP-2463)
The Team Schedule week view could show no days when a business had field techs. It now opens on this week every time.

Lawn programs built in steps (Improvement, Shipped October 25, 2026 at 2:33 PM ET, WP-2462)
The lawn program editor is now four short steps: Basics, Price, Billing and Rounds, and you can save from any step.

Traps left out too long are flagged (Feature, Shipped October 25, 2026 at 2:33 PM ET, WP-2462)
The Traps list now flags placed traps that have been on a job longer than your limit, so they can be picked up or checked. You set the number of days in Business Rules.

Sort jobs by next visit or money owed (Improvement, Shipped October 25, 2026 at 2:24 PM ET, WP-2461)
The Jobs list can now be sorted by the soonest next visit or by the most money owed, across all your jobs.

Write survey emails as plain text (Improvement, Shipped October 25, 2026 at 2:19 PM ET, WP-2460)
Survey emails can now be written as plain text; a line with the survey link becomes a button, and the preview shows the result as you type.

Every website page in one list (Improvement, Shipped October 25, 2026 at 2:16 PM ET, WP-2459)
The website editor now has a Pages section that lists every page with its address, whether it is live, and buttons to edit or view it.

Clearer connected app pages (Improvement, Shipped October 25, 2026 at 2:12 PM ET, WP-2458)
Connected app pages now say plainly what they do today. QuickBooks conflicts show only what differs, and the review-platform page points to where review requests are really sent.

User profiles grouped into sections (Improvement, Shipped October 25, 2026 at 2:07 PM ET, WP-2457)
A team member’s Profile tab is now grouped into Personal, Pay & commission and Field work, with buttons that jump to each section.

Service editor checks your service before saving (Improvement, Shipped October 25, 2026 at 2:07 PM ET, WP-2457)
The service editor now ends with a Review step that lists anything missing, such as no price, no recurring fee, or no description for online booking.

Add a booking widget to your website in one place (Improvement, Shipped October 25, 2026 at 2:02 PM ET, WP-2456)
Booking widgets now have one Add to your website window that shows the booking button, the on-page form and the link, each with a Copy button and a plain explanation.

Camera MEID check when adding a camera (Improvement, Shipped October 25, 2026 at 2:02 PM ET, WP-2456)
Adding or editing a camera now says right away whether you already have a camera with that MEID, so duplicates are caught before saving.

Payments Received shows all of your payments (Fix, Shipped October 25, 2026 at 1:57 PM ET, WP-2455)
The Payments Received tab on Invoices now shows how many payments you have and lets you load more, instead of quietly stopping at the newest 1,000.

See payments that are not on an invoice yet (Improvement, Shipped October 25, 2026 at 1:55 PM ET, WP-2454)
Invoices now shows a banner when payments came in but are not on any invoice yet, with a button to match them so invoices stop looking unpaid.

Call or text customers straight from Needs you today (Improvement, Shipped October 25, 2026 at 1:55 PM ET, WP-2454)
Rows in the Dashboard Needs you today list now have Call and Text buttons when the customer has a phone, so follow-ups take one tap.

Contracts save and delete again (Fix, Shipped October 25, 2026 at 1:32 PM ET, WP-2453)
Editing or deleting a contract could fail with an error. Contracts now save normally, and signed contracts are still protected.

Open jobs with no work done are flagged (Improvement, Shipped October 25, 2026 at 1:32 PM ET, WP-2452)
Jobs that were opened but never had a finished or booked visit now appear in Needs Attention after the days you choose, so nothing sits forgotten.

Choose optional pesticide record fields (Feature, Shipped October 25, 2026 at 1:00 PM ET, WP-2451)
Businesses can turn off equipment calibration and humidity on pesticide records when their state does not require them. Fields your state requires always stay on.

Handy office improvements (Improvement, Shipped October 25, 2026 at 1:00 PM ET, WP-2450)
The AI assistant finds customers by nickname, customer pages have a View Customer Portal button, and new dashboards start with a layout sized to your business.

Correct prices in plan welcome texts (Fix, Shipped October 25, 2026 at 1:00 PM ET, WP-2449)
Plan welcome messages now show the up-front price, how many periods it covers and the recurring price afterward, instead of the wrong weekly amount.

Faster On The Way and Arrived (Improvement, Shipped October 25, 2026 at 1:00 PM ET, WP-2448)
Tapping On The Way or Arrived now saves right away while customer texts and team alerts are sent in the background.

Job phases update themselves (Feature, Shipped October 25, 2026 at 1:00 PM ET, WP-2447)
Jobs move to Trapping when equipment goes out and to Completed once all visits are done and nothing is left open, after the wait you choose in Business Rules.

Speeding checked against the real speed limit (Improvement, Shipped October 25, 2026 at 1:00 PM ET, WP-2446)
Tech GPS points now show the posted speed limit for the road, and speeding is flagged only when the tech is over that limit by more than your allowed margin.

Easier property diagrams (Improvement, Shipped October 25, 2026 at 1:00 PM ET, WP-2445)
Property diagrams now show the length of every side, open on the aerial photo, zoom in the office, can try another aerial picture and link a camera to its trap.

Quotes show the problem spot each item fixes (Improvement, Shipped October 25, 2026 at 1:00 PM ET, WP-2444)
When a quote item is linked to a problem spot found on the job, customers see that spot, its description and photos right under the item.

Choose how plan visits repeat (Feature, Shipped October 25, 2026 at 1:00 PM ET, WP-2443)
Recurring services can repeat on the same date, on the same weekday of the month (like the 3rd Friday), or every set number of days such as 90.

Office screens in the phone app fit around the phone bars (Fix, Shipped October 25, 2026 at 12:46 PM ET, WP-2442)
In the phone apps, office screens, the sign-in page and full-page screens now leave room for the phone status bar and navigation bar, so nothing is hidden behind them.

Price changes show the exact customer notice (Improvement, Shipped October 25, 2026 at 12:23 PM ET, WP-2441)
Price Increases is now three simple steps, and the preview shows the exact text a customer will receive. Station lists grouped by property also show each property’s worst result.

See every monitored account and how ready its report is (Improvement, Shipped October 25, 2026 at 12:08 PM ET, WP-2440)
Activity Monitoring lists every monitored account with whether it was checked recently, overdue actions, map placement and the last report, and its settings are grouped into clear sections.

Receipts on expenses and simpler course setup (Improvement, Shipped October 25, 2026 at 6:50 AM ET, WP-2439)
Attach a receipt photo or PDF to a company expense, and set up training courses in three short steps.

See which Camera Watch items each photo review opened (Improvement, Shipped October 25, 2026 at 6:41 AM ET, WP-2438)
Each photo review run lists the Camera Watch items it opened, and Service Account Keys explains which logins are used automatically.

HR Documents now open in the Document Center (Improvement, Shipped October 25, 2026 at 6:31 AM ET, WP-2437)
Employee files are kept in one place with a Belongs to filter, and expiring employee files show in expiry alerts and daily reminders.

Assign cameras from the list and add many stations at once (Improvement, Shipped October 25, 2026 at 6:22 AM ET, WP-2436)
Assign an unassigned camera to a job from the camera list, create up to 100 numbered bait stations in one go, and jump from each website to its booking, chat and form widgets.

Service Log compares time on site with the plan (Improvement, Shipped October 25, 2026 at 6:12 AM ET, WP-2435)
Each visit in the Service Log now shows whether the time on site was on plan, over or under the planned time.

See what each lead source cost and where doors were knocked (Improvement, Shipped October 25, 2026 at 6:06 AM ET, WP-2434)
Enter what each lead source cost per month to see paid work per dollar next to every source, and see every knocked door on a map colored by result.

Held commissions say what they are waiting for (Improvement, Shipped October 25, 2026 at 5:57 AM ET, WP-2433)
Held commissions now say whether they wait for the job to finish or for a payment, automations can be grouped by what starts them, and the Pricing Book links straight to each price.

Reach at-risk customers and see goals on the dashboard (Improvement, Shipped October 25, 2026 at 5:47 AM ET, WP-2432)
Call or text at-risk customers straight from Customer Insights, send a ready-made payment plan reminder, and add a Goals card to your dashboard that shows live progress.

Job page shows what is in each tab (Improvement, Shipped October 25, 2026 at 5:33 AM ET, WP-2431)
The Job page tabs show how many messages and files they hold, and each extra card says what is inside before you open it.

Material Costs links to stock and usage pages (Improvement, Shipped October 25, 2026 at 5:25 AM ET, WP-2430)
Material Costs now links straight to Inventory and Material Usage, and Customer Retention explains its numbers in plain words.

Team Chat feeds show their recent activity (Improvement, Shipped October 25, 2026 at 5:17 AM ET, WP-2429)
Each Team Chat feed in settings shows when it last posted and how many updates it posted in the last week.

Filter archived cameras by reason (Improvement, Shipped October 25, 2026 at 5:09 AM ET, WP-2428)
Archived Cameras can be filtered by why each camera was archived, so it is quicker to find stolen or broken cameras.

Company settings say whether email can be sent (Improvement, Shipped October 25, 2026 at 4:51 AM ET, WP-2427)
Company Communications settings say whether email can be sent from its address yet, Hours & Scheduling shows an example day, and notice acceptances move to their own tab.

Example cancellation fee in service agreement settings (Improvement, Shipped October 25, 2026 at 4:42 AM ET, WP-2426)
Service Agreements settings are grouped into clear sections and show what a customer on a $50/month plan would owe if they cancelled halfway through the term.

Brand Studio tabs and quicker team contact (Improvement, Shipped October 25, 2026 at 4:34 AM ET, WP-2425)
Brand Studio is split into Look, Legal and Proposals tabs, the Team Directory lets you text a teammate from their card, and Expenses shows those waiting for approval first.

Quotes list: status tabs, Create quote and reminders (Improvement, Shipped October 25, 2026 at 4:24 AM ET, WP-2424)
The Quotes list groups statuses into tabs, lets you start a quote by picking the customer, and offers Send a reminder on sent quotes. My Tasks shows how long each open task has waited.

Pest visits by day; AI Receptionist cards show what they answer (Improvement, Shipped October 25, 2026 at 4:14 AM ET, WP-2423)
Pest Visits shows one day at a time, today first, and each AI Receptionist card lists the phone numbers and companies it answers, with a warning when it answers no calls yet.

Key Numbers compare with the period before (Improvement, Shipped October 25, 2026 at 4:05 AM ET, WP-2422)
Key Numbers shows how each number changed from the previous period, My Profile has jump links to its sections, Company Identity previews the name customers see, and the roadmap marks shipped items you voted for.

See unaccepted invites and tech colors on the calendar (Improvement, Shipped October 25, 2026 at 3:54 AM ET, WP-2421)
The Users list marks people who were invited but never signed in, with a Resend invite link, and the appointment calendar shows each tech in their own color with a legend that filters.

GPS gap warning, contractor counts and simpler Team Schedule (Improvement, Shipped October 25, 2026 at 3:37 AM ET, WP-2420)
Field Management warns when techs had GPS gaps while driving, Contractor Management shows what is waiting for review, and Team Schedule keeps one-day changes and time off together.

AI follow-up texts reach callers on extra numbers (Fix, Shipped October 25, 2026 at 3:37 AM ET, WP-2419)
When a customer leaves a voicemail on one of your extra phone numbers that cannot send texts, the AI follow-up text now goes out from the same company’s main number instead of being skipped.

API key permissions grouped by area (Improvement, Shipped October 25, 2026 at 3:25 AM ET, WP-2418)
When creating an API key, each area appears once with Read and Write side by side, so it is easy to give a connection only what it needs.

Payroll checks before running (Improvement, Shipped October 25, 2026 at 3:25 AM ET, WP-2418)
Run payroll now lists anything not ready, such as corrections waiting or missing pay rates, and asks you to confirm before running anyway.

Accepted quotes always show as opened (Fix, Shipped October 25, 2026 at 3:13 AM ET, WP-2417)
A quote the customer accepts in the customer portal now shows as opened on the quote timeline instead of looking unseen.

Quote visit plan shows time, techs and what to bring (Improvement, Shipped October 25, 2026 at 3:06 AM ET, WP-2416)
A quote now shows about how long the work takes, how many techs it needs, whether to plan a full day, and what to bring, based on the items the customer kept.

Camera checks show the time left (Improvement, Shipped October 25, 2026 at 2:53 AM ET, WP-2415)
While working through due cameras, the check window shows about how many minutes are left as well as which camera you are on.

Simpler timing when creating a visit (Improvement, Shipped October 25, 2026 at 2:50 AM ET, WP-2414)
Creating a visit now asks one plain question for timing, links straight to anything still missing on the review step, and keeps a summary of the visit beside the Back and Next buttons.

Easier to read Conversations and Dispatch (Improvement, Shipped October 25, 2026 at 2:46 AM ET, WP-2413)
Conversations and Dispatch keep their layout but get larger small text, clearer unread conversations, and one color per screen for the main buttons and counts.

Connect Grok to WildPipe (Feature, Shipped October 25, 2026 at 2:36 AM ET, WP-2411)
Use Grok with your WildPipe data: add WildPipe as a custom connector in Grok, sign in, choose exactly what Grok may see and do, and start from ready-made prompts for pest and wildlife offices.

Clearer Job page (Improvement, Shipped October 25, 2026 at 2:35 AM ET, WP-2412)
The Job page puts Call, Message and Portal at the top, uses plain tab names, groups the extra cards into one list, and its activity list now loads quickly with camera notes in their own filter.

Easier Jobs list (Improvement, Shipped October 25, 2026 at 2:02 AM ET, WP-2410)
The Jobs list now keeps filters in one panel with removable chips, offers a simple sort choice and a Done list, and lets you call, text or add a visit straight from each job.

A cleaner new-look Dashboard (Improvement, Shipped October 25, 2026 at 1:57 AM ET, WP-2409)
The new-look Dashboard now opens on the new design for everyone, keeps your earlier layout as a template, shows your office tasks inside Needs you today and sums up this week's leads.

WildPipe Digital forms work with screen readers (Fix, Shipped October 25, 2026 at 1:47 AM ET, WP-2408)
Every field on the WildPipe Digital forms is now announced by screen readers, and tapping a label selects its field.

Aerial maps and company KPI reports load reliably (Fix, Shipped October 25, 2026 at 1:19 AM ET, WP-2407)
Aerial map view opens even when street labels are briefly unavailable, and KPI Reports load when you pick one company or can see only some companies.

Hear your ring group before callers do (Feature, Shipped October 25, 2026 at 12:56 AM ET, WP-2406)
Play what your team hears when they pick up, the hold music and the voicemail greeting for a ring group, right in the browser, without ringing anyone.

Email statements to every overdue customer (Feature, Shipped October 25, 2026 at 12:53 AM ET, WP-2405)
Send each overdue customer their account statement in one step, from their own company email, skipping anyone who unsubscribed.

Send a card-update link to a customer (Feature, Shipped October 25, 2026 at 12:51 AM ET, WP-2403)
When a plan payment fails, the office can text or email the customer a link to update their card with one button.

Clearer edit forms (Improvement, Shipped October 25, 2026 at 12:44 AM ET, WP-2402)
Paid invoices say they are locked, approved quotes offer a new version, and new quotes start from your price list with a running total.

Email a customer statement and more customer screens (Improvement, Shipped October 25, 2026 at 12:36 AM ET, WP-2401)
In the new look, a customer statement can be emailed from its popup, corporate accounts show what each one owes and group their defaults, and upsell ideas can be dismissed.

Payroll, Hiring and Disputes screens in the new look (Improvement, Shipped October 25, 2026 at 12:31 AM ET, WP-2400)
In the new look, Payroll shows what is due next first, Run Payroll splits checks into Must fix and Good to know, payroll reports are grouped with a year-end file, and Disputes suggests the next step.

Financial Hub screens in the new look (Improvement, Shipped October 25, 2026 at 12:24 AM ET, WP-2399)
In the new look, Money Owed has reminder, call and payment buttons on each invoice, Commissions has one Approve button per row, Sales Tax shows your next filing date and Forecasts explains the busy score.

Unusual activity is checked every morning (Improvement, Shipped October 25, 2026 at 12:17 AM ET, WP-2398)
Unusual Activity Alerts now checks your numbers every morning on its own, and alerts stay on the page until you dismiss them.

AI Center tools in the new look (Improvement, Shipped October 25, 2026 at 12:17 AM ET, WP-2397)
In the new look, a suggested price opens the service with it filled in, Tech Coach reports can be saved or sent to the tech, Inbox Sorting sends replies and a proposal becomes a draft quote.

Lead screens in the new look (Improvement, Shipped October 25, 2026 at 12:06 AM ET, WP-2392)
In the new look, All Leads marks leads that may already be booked, Pipeline shows the quoted total per stage, Analytics has a period picker and Follow-ups explains AI sorting.

Station lists show every station (Fix, Shipped October 24, 2026 at 11:52 PM ET, WP-2395)
All Stations now shows every station, long station lists load completely, and Station Checks filters search all checks rather than only the page on screen.

Camera health and Visit Types buttons fixed (Fix, Shipped October 24, 2026 at 11:23 PM ET, WP-2391)
The camera health buttons on the Cameras screens and the Visit Types button in completion rules open the right page instead of a page-not-found screen.

Booking customers, pest reports and time zone changes save again (Fix, Shipped October 24, 2026 at 11:16 PM ET, WP-2389)
New customers starting a booking or proposal, and customer pest and property-access reports, reach the office again; time zone changes and payroll note edits save.

Website pages, deductions and tax reminders fixed (Fix, Shipped October 24, 2026 at 11:11 PM ET, WP-2388)
Website builder blog, city and service pages load and can be added again, employees see their payroll deductions, and admins get tax deposit reminders.

Dashboard appointments and suggested review text fixed (Fix, Shipped October 24, 2026 at 11:06 PM ET, WP-2387)
The dashboard Appointments card shows the day's appointments again, and customers who leave a happy survey get their suggested review text again.

Every person shows in large teams' people lists (Fix, Shipped October 24, 2026 at 10:32 PM ET, WP-2385)
Users, time tracking, headcount and new hire reports now include everyone, even in businesses with more than 1,000 current and former accounts.

Personal voicemails save more reliably (Update, Shipped October 24, 2026 at 10:12 PM ET, WP-2383)
Voicemails left for a team member through their extension or the phone menu are saved more reliably, with the caller name and number filled in from your records.

Alerts when a write-up draft is waiting (Improvement, Shipped October 24, 2026 at 10:08 PM ET, WP-2382)
Owners, admins and team managers get a phone alert when a write-up draft is ready to approve or dismiss. The alert never names the employee and can be turned off in Notification Settings.

Reports and lists that showed nothing now load (Fix, Shipped October 24, 2026 at 10:03 PM ET, WP-2381)
Pest Sightings, team hours reports, area and coverage reports, softphone contact search, bulk payroll deductions, quote follow-up texts, portal plan changes and the payroll email setting now load and save correctly.

Camera map pin starts at the saved address (Fix, Shipped October 24, 2026 at 6:53 PM ET, WP-2380)
When placing a camera on a job, the map now starts at the customer saved address, and an address the map cannot find no longer shows an error.

Finishing a visit twice no longer shows an error (Fix, Shipped October 24, 2026 at 6:50 PM ET, WP-2379)
When a tech presses Complete Visit again because the first press seemed slow, the app now confirms the visit was finished instead of showing an error.

Clock out no longer shows an error on a double press (Fix, Shipped October 24, 2026 at 6:44 PM ET, WP-2378)
Pressing Clock Out or Return from Break twice, or on two devices at once, no longer shows an error. The time was always saved; now both presses confirm it.

See the jobs and money a campaign brought in (Feature, Shipped October 24, 2026 at 6:15 PM ET, WP-2377)
Campaign reports now show how many people booked work, how many jobs they booked and how much they paid after your message, within a number of days you choose.

Scheduled campaigns send on time by themselves (Feature, Shipped October 24, 2026 at 6:09 PM ET, WP-2376)
Pick a send time, press Schedule, and your text or email campaign starts going out by itself at that time. Long-missed times wait for you instead of sending late.

Campaigns reach their whole audience (Fix, Shipped October 24, 2026 at 6:05 PM ET, WP-2375)
Large text and email campaigns now reach everyone in their audience, a few each minute, with progress on the campaign, a Stop sending button, and no repeat messages when sent again.

Send a campaign to a saved contact group (Feature, Shipped October 24, 2026 at 5:58 PM ET, WP-2374)
Aim a marketing campaign at a saved contact group, start one straight from the group, and a campaign never reaches everyone when its group is missing or empty.

Versions for your terms of service (Feature, Shipped October 24, 2026 at 5:54 PM ET, WP-2373)
Terms of service keep a dated version each time the wording changes. The terms page lists every version, and each recorded customer acceptance shows which version it was.

Choose what a printout includes (Improvement, Shipped October 24, 2026 at 5:49 PM ET, WP-2372)
When printing a job, quote or invoice you can choose what to include, such as notes, terms, payment history or the signature, and the choice is remembered. The print pages also fit a phone screen.

Print a receipt from any payment (Feature, Shipped October 24, 2026 at 5:43 PM ET, WP-2370)
A payment page has a Print receipt option that opens a clean receipt with your company logo, who paid, how, the amount, each invoice it paid and what is still owed.

See when a report was emailed and opened (Improvement, Shipped October 24, 2026 at 5:41 PM ET, WP-2369)
WILD and PEST reports emailed from now on show an Emailed step on the report page, with who it went to, how many times it was sent and when the customer opened it.

Visit Efficiency shows visits first and counts everything (Improvement, Shipped October 24, 2026 at 5:39 PM ET, WP-2368)
Visit Efficiency in Team Performance opens on visit and tech timing, with camera trap numbers on their own tab, and the camera tab counts every active camera and every check-in text, call and reply.

Newest photos and run progress in camera checks (Improvement, Shipped October 24, 2026 at 5:37 PM ET, WP-2367)
A camera check shows the newest photos since the last check at the top and where you are in the run, and a camera someone else is checking says who and since when.

Deleting a job keeps its invoices (Fix, Shipped October 24, 2026 at 5:25 PM ET, WP-2365)
Deleting a job that still had open visits also removed its invoices and their payment history. Invoices are now kept and only lose the link to the deleted job.

My Keys in the field app (Improvement, Shipped October 24, 2026 at 3:52 PM ET, WP-2333)
Techs can see the customer keys signed out to them in the field app, with the customer and address, and mark a key returned to the office.

End-of-day reminder for customer keys (Feature, Shipped October 24, 2026 at 3:48 PM ET, WP-2332)
Techs who still have customer keys signed out get one phone reminder at the end of the day listing the key tags. The time is a business setting and can be turned off.

A note about the new look, with where to switch back (Improvement, Shipped October 24, 2026 at 3:44 AM ET, WP-2258)
When your business has the new look turned on, a short note explains it once a day for a week, points to the switch at the top when you can go back to the old look, and shows how to suggest changes.

Lead map, phone menu chart, dispatch reasons and Kentucky report fixes (Fix, Shipped October 24, 2026 at 2:29 AM ET, WP-2248)
View Lead on the lead map opens the lead again, phone menu flow chart boxes open for editing, auto-dispatch skip reasons are counted correctly, and the Kentucky NWCO report flags removals whose county could not be found.

Full logo with slogan in the side menu (Improvement, Shipped October 24, 2026 at 2:04 AM ET, WP-2244)
The logo at the top of the side menu now shows the Master. Your. Wild. slogan under the name, matching the website.

Phone log details open again (Fix, Shipped October 24, 2026 at 1:46 AM ET, WP-2239)
Opening a call or a text from the phone system log now shows its details instead of an error.

Leads, quotes, invoices and contacts that show what to do next (Feature, Shipped October 24, 2026 at 1:11 AM ET, WP-2235)
The new look Leads page opens on who to call next, quotes and invoices show a timeline and one next step, and Contacts shows who owes money, who is on a plan and who has open work.

My Time with totals, breaks and correction status (Feature, Shipped October 24, 2026 at 12:59 AM ET, WP-2233)
The new look My Time page shows your clock, totals for today, the week and the pay period, each shift with its breaks, and whether a correction is waiting, approved or declined.

Find any report or setting from Management (Feature, Shipped October 24, 2026 at 12:53 AM ET, WP-2232)
The new look Management page searches every report and setting, keeps shortcuts to the pages you open most, and compares this week with last week.

A Cameras page that shows what needs doing (Feature, Shipped October 24, 2026 at 12:47 AM ET, WP-2231)
The new look Cameras page starts with possible animals in traps, cameras due for a check, cameras not checking in, batteries and signal, and names the cameras behind each number.

A Dashboard that says what needs you today (Improvement, Shipped October 24, 2026 at 12:42 AM ET, WP-2230)
The new look Dashboard greets you and shows what needs you now, from possible animals in traps and unread conversations to money collected this week, money owed and quotes waiting.

Swapping a faulty camera keeps only the new camera on the job (Fix, Shipped October 24, 2026 at 12:14 AM ET, WP-2226)
When a tech swaps out a broken camera, completing the visit now keeps only the new camera on the job and linked to the trap.

Website chats switch to the new contact right away (Fix, Shipped October 23, 2026 at 11:14 PM ET, WP-2224)
When a website visitor fills in their details during a chat, the open conversation now moves straight to the new contact instead of staying on the Visitor placeholder.

Correct arrival time when a technician heads out early (Fix, Shipped October 23, 2026 at 7:08 PM ET, WP-2217)
When a technician set out before their scheduled field hours, the tracking page and route could show an arrival time many hours away. The stop they are driving to now always uses the live drive time.

Pest products and other stock in one stock list (Update, Shipped October 23, 2026 at 3:29 PM ET, WP-2218)
Pest control product stock is kept in the same stock list as everything else, so totals and reorder alerts cover all your stock. Restocks and automatic use from application records work as before.

Easier alerts and your branding on the tracking page (Improvement, Shipped October 23, 2026 at 3:17 PM ET, WP-2216)
Customers whose browser blocked alerts get a Turn on alerts button with simple steps, and the tracking page shows your company icon, logo or initials.

One page for each job (Improvement, Shipped October 23, 2026 at 3:13 PM ET)
Warranty claims, certifications, overtime, suppliers and inventory each live on one page now, combining the best of the old versions. Old links still open the right place.

Plainer wording on phone, domain and website setup (Update, Shipped October 23, 2026 at 3:13 PM ET, WP-2215)
Phone, domain and website connection settings now explain each step in everyday words, and the Language page shows what changes when you pick a language.

More accurate past-shift-end warning (Improvement, Shipped October 23, 2026 at 2:52 PM ET, WP-2214)
Assigning a visit by hand now checks the technician's real route with actual drive times, and automatic moves between technicians use the same check so routes stay inside the shift.

Routes stay inside the technician's shift (Fix, Shipped October 23, 2026 at 2:21 PM ET, WP-2213)
Dispatch now checks the real route before adding a stop, so technicians no longer see stops scheduled past the end of their shift. Anything that still might run long is shown separately as If time allows, and dispatch is told right away.

Dashboard Recent Activity loads reliably (Fix, Shipped October 23, 2026 at 5:37 AM ET, WP-2209)
The Recent Activity card on the dashboard no longer times out for busy accounts, and booking a visit from a call now says exactly which box to tick to confirm the caller’s instructions.

Invoice payment reminder emails now send (Fix, Shipped October 23, 2026 at 5:28 AM ET, WP-2208)
Businesses with payment reminders turned on now get both reminder emails, before the due date and once an invoice is past due, and camera battery and signal details refresh reliably again.

Phone alert when an animal waits in Camera Watch (Feature, Shipped October 23, 2026 at 5:19 AM ET, WP-2202)
When a possible animal in a trap has waited too long for someone to look in Camera Watch, the people who manage cameras get a phone alert. Each business or company sets how long.

Lead statuses and sources no longer duplicated (Fix, Shipped October 23, 2026 at 5:19 AM ET, WP-2203)
Leads now use one name for each status and source, so lists, filters and reports group them together.

Open Visits count fixed on the Management page (Fix, Shipped October 23, 2026 at 5:19 AM ET, WP-2201)
The Open Visits number on the Management page now counts only visits that are really still open, not failed ones.

Book a new job from a quote the customer already has (Improvement, Shipped October 23, 2026 at 5:17 AM ET, WP-2206)
When you create a new job for a customer who already has an open quote, you can pick that quote instead of building a second one. The first visit shows its quote for the office and the tech.

Change a visit's quote while editing (Improvement, Shipped October 23, 2026 at 5:09 AM ET, WP-2200)
Edit a visit to swap its quote, make a new draft quote from services, or remove it, as long as the quote has not been approved yet.

Attach or create a quote when booking a visit (Feature, Shipped October 23, 2026 at 4:57 AM ET, WP-2199)
When you book a customer appointment on an existing job, you can attach a quote the job already has or pick services to make a new draft quote, and the visit shows its quote.

After-midnight route choice suggests the right day (Improvement, Shipped October 23, 2026 at 4:56 AM ET, WP-2198)
Starting a route between midnight and the route-day cutoff now marks today's or last night's route as Suggested, based on when the technician's route for that night ended.

Send the appointment link for visits added to an existing job (Improvement, Shipped October 23, 2026 at 4:45 AM ET, WP-2197)
After you add a customer appointment to an existing job, you can send each person on the job their own appointment page so they can see, change or cancel the visit and follow the tech live.

New visits no longer show an amount already paid (Fix, Shipped October 23, 2026 at 4:45 AM ET, WP-2196)
When you add a visit to an existing job, the Payment step shows only what is still owed and notes what was already paid, so an earlier paid total is never offered again.

Choose today's or last night's route after midnight (Improvement, Shipped October 23, 2026 at 3:45 AM ET, WP-2195)
Starting a route between midnight and the route-day cutoff now asks whether it is today's route or last night's overnight shift, for technicians and dispatchers.

Overnight same-day bookings reach the on-call technician (Fix, Shipped October 23, 2026 at 3:34 AM ET, WP-2194)
Visits booked overnight for that same day now show up on the on-call technician's current route instead of waiting for the next route day.

Help and alert sounds on full-screen Conversations and Dispatch (Improvement, Shipped October 23, 2026 at 3:14 AM ET, WP-2192)
Conversations and Dispatch use the whole screen; Help for this page and alert sound settings are now in their top bar, and Dispatch no longer shifts sideways on phones.

Dispatch uses the whole screen (Improvement, Shipped October 23, 2026 at 3:05 AM ET, WP-2191)
The Dispatch board now hides the side menu so the map and visit list get the full width, just like Conversations.

Lawn visits and clock-out fixes (Fix, Shipped October 22, 2026 at 11:30 PM ET, WP-2190)
Upcoming lawn care rounds create their visits automatically again, and clocking out after doing it on another device now simply confirms it.

Prices button on every screen (Feature, Shipped October 22, 2026 at 11:30 PM ET, WP-2189)
Open your services and prices from any screen in the office or field app, so you can quote a caller before taking down their details.

Merge duplicate customers from the customer page (Feature, Shipped October 22, 2026 at 9:22 PM ET)
Spotted a duplicate? Merge it with the record you are looking at: search for the other customer, choose which to keep and confirm. Merges can still be undone.

Customer overview in field mode (Improvement, Shipped October 22, 2026 at 9:22 PM ET, WP-2188)
Techs opening a customer in field mode now land on an overview with the balance, last and next visit, plans and a Needs attention list they can tap to fix.

Customer quick view (Feature, Shipped October 22, 2026 at 9:22 PM ET, WP-2188)
Open a slide-out summary of a customer from Dispatch, Conversations, Contacts or Jobs to see their balance, visits and what needs attention without leaving the page.

A new customer account page (Improvement, Shipped October 22, 2026 at 4:31 PM ET, WP-2186)
The customer page now opens on an at-a-glance overview with balance, last and next visits, plans and a list of things that need attention, with every property, plan, visit, bill, record and piece of equipment one tab away.

Sales pages, search and customer portal fixes (Fix, Shipped October 22, 2026 at 4:23 PM ET, WP-2187)
Sales console pages load again, short-word searches no longer stall note results, and viewing a portal as the customer explains that changes are turned off.

Clearer link wording on the appointment page (Improvement, Shipped October 22, 2026 at 4:22 PM ET, WP-2185)
Messages shown on a customer's appointment page now say (this page) when a link points to the page they are already on, and (link in your text) or (link in your email) otherwise, instead of a bare (link).

Services & Prices button in conversations (Feature, Shipped October 22, 2026 at 1:58 PM ET, WP-2184)
Staff can open the company price list from any conversation, including new callers before their details are saved, to talk prices with prospects. It shows plan follow-up prices, price notes, add-ons and the cheapest option first.

Team chat search, visit completion and phone app fixes (Fix, Shipped October 22, 2026 at 1:39 PM ET, WP-2182)
Searching team chat no longer closes the chat panel. Finishing an already finished visit now says so clearly, My Route explains when you are not set up as a field tech, and the phone app reconnects its calling after a long time in the background.

More reliable AI call summaries (Fix, Shipped October 22, 2026 at 1:24 PM ET, WP-2180)
Long calls now get their AI summary instead of occasionally failing: an incomplete answer is retried once with more room before the call is left for a later retry.

More reliable team chat (Fix, Shipped October 22, 2026 at 1:18 PM ET, WP-2179)
Deleted messages disappear right away, a quick double tap no longer sends twice, and switching chats never shows the wrong chat’s messages.

Appearance choices no longer undo themselves (Fix, Shipped October 22, 2026 at 1:09 PM ET, WP-2178)
A text size, color or other appearance choice made right after opening a page now stays put instead of sometimes switching back a moment later.

Try the new look, or switch back any time (Feature, Shipped October 22, 2026 at 1:09 PM ET, WP-2177)
A New look button lets each person try brighter colors, softer cards and rounder corners while keeping their business brand colors, go back to the old look any time, and suggest changes on the Roadmap.

Employee documents, expiry reminders and phase-change invoicing fixed (Fix, Shipped October 22, 2026 at 3:19 AM ET, WP-2175)
HR Documents and expiration alerts load employee documents again and document expiry reminders are sent. Changing a job phase runs phase-change invoicing for techs too, and payment screens explain clearly when no payment processor is set up.

Dispatch Optimizer follows the same assignment checks as Dispatch (Fix, Shipped October 22, 2026 at 3:08 AM ET, WP-2174)
Applying a Dispatch Optimizer suggestion now warns before overloading a tech, respects crew and market rules and offers other visits at the same address.

Booking steps and widget settings polished (Improvement, Shipped October 22, 2026 at 3:03 AM ET, WP-2173)
Every booking step now speaks Spanish, stays readable on light brand colors and offers Try again when times fail to load. The embedded portal sizes correctly and widget settings preview accurately.

AI Center screens now show your real data (Fix, Shipped October 22, 2026 at 2:48 AM ET, WP-2172)
AI Inbox Sorting lists your incoming texts and emails, the Proposal Generator shows all open leads and uses only your price-list prices, the Pricing Optimizer shows real service prices and win rate, and Tech Coach counts real callbacks.

Clearer counts in Needs Attention and My Work (Fix, Shipped October 22, 2026 at 2:38 AM ET, WP-2171)
When a Needs Attention or My Work list has more items than it shows, its count now reads 15+ instead of looking exact, and quote items open that quote directly.

Website chat in Spanish (Improvement, Shipped October 22, 2026 at 2:21 AM ET, WP-2170)
The website chat now shows its built-in text in Spanish on Spanish websites and for visitors whose browser is set to Spanish.

Website widgets look and work better (Fix, Shipped October 22, 2026 at 1:42 AM ET, WP-2169)
The booking pop-up fills phone screens, chat stays readable with light brand colors, floating buttons no longer overlap, and the booking Questions? form keeps your typing.

Choose how Rosie, Bea and Ollie work (Feature, Shipped October 22, 2026 at 1:28 AM ET, WP-2168)
Managers can set Rosie to wait for review or book on her own, turn Bea's automatic dispatch on or off, and set Ollie's quiet-day check-ins to Off, Suggest or Act on his own, all from the AI Team page.

Choose what your AI leaves on voicemail (Feature, Shipped October 21, 2026 at 8:53 PM ET, WP-2166)
Set the message your AI Receptionist leaves when a call it makes reaches voicemail, for the whole business or per company, with a live preview. You can also remove the business-wide wording to go back to the standard message.

Choose how much Sammy and Lucy do on their own (Feature, Shipped October 21, 2026 at 7:00 PM ET, WP-2167)
On the AI Team page managers can set Sammy (payment follow-ups) and Lucy (customer follow-ups) to Off, Suggest (customers go on a list for your team) or Act on its own (sends the follow-up messages you set up).

Meet each AI teammate on its own page (Improvement, Shipped October 21, 2026 at 6:44 PM ET, WP-2164)
Every AI teammate now has its own page showing what it does, a day in its work and every part of WildPipe it works in. Feature pages show which teammate does that work, and the in-app AI Team page links straight to the screens where each teammate works.

Easy way back to a tech's route from the dispatch map (Fix, Shipped October 21, 2026 at 6:36 PM ET, WP-2165)
In field mode Dispatch, viewing a tech's route on the map now has a Back to route button, and the phone Back button returns to the route list.

AI calls leave a clear voicemail (Improvement, Shipped October 21, 2026 at 6:30 PM ET, WP-2163)
When the AI Receptionist calls a customer and reaches voicemail, it now waits for the greeting, leaves a short message with who is calling, why, and your callback number, and records the call as a voicemail so follow-up texts still go out.

Customer satisfaction surveys send again (Fix, Shipped October 21, 2026 at 4:59 PM ET, WP-2162)
The satisfaction survey that goes out after a completed visit was not being sent for about a day. Surveys now go out again as before.

Tracking alerts even after the page is closed (Idea, Shipped October 21, 2026 at 4:55 PM ET, WP-2161)
Customers who tap Notify me on their visit tracking page now get alerts when a tech is assigned, sets out or arrives, even after closing the page on most devices. The Your Technician Is notice can also go by email.

Field job pages open reliably again (Fix, Shipped October 21, 2026 at 4:46 PM ET, WP-2156)
Fixed an issue where some technicians saw an error when opening a job from their route in the field app. Job pages now load normally.

Booking texts: manage your appointment and see where you are on the route (Improvement, Shipped October 21, 2026 at 4:39 PM ET, WP-2160)
Booking texts and emails now say "Manage your appointment and see where you are on the route", and the link keeps working any time before the visit.

Turn on visit alerts from the tracking page (Improvement, Shipped October 21, 2026 at 4:37 PM ET, WP-2159)
Customers can tap Notify me on their tracking page to get alerts when the technician sets out, arrives or is assigned, and status updates are read aloud in their language.

Know who is coming as soon as a technician is assigned (Idea, Shipped October 21, 2026 at 4:37 PM ET, WP-2158)
Your appointment page now shows which technician is coming as soon as one is assigned, and businesses can choose to text customers when that happens.

Visit tracking page fixes (Fix, Shipped October 21, 2026 at 4:15 PM ET, WP-2155)
Before a tech is assigned the tracking page now calls and messages the office, links that expire while open say so, and the page stops refreshing in the background.

Fewer errors on supply visits, contact pages and camera checks (Fix, Shipped October 21, 2026 at 4:09 PM ET, WP-2154)
Supply pickup visits no longer show an error for customer concerns, warranty coverage loads on contact pages, Pest History shows plan start dates, camera checks explain when a camera moved jobs, and reading team chat aloud works in the Android app.

Tracking page says when no tech is assigned yet (Fix, Shipped October 21, 2026 at 4:03 PM ET, WP-2153)
When a visit has no tech yet, the customer tracking link now clearly says no technician is assigned yet instead of showing a placeholder name.

Customer pages show only your branding (Update, Shipped October 21, 2026 at 3:40 PM ET, WP-2149)
Quotes, invoices, proposals, the customer portal and pest report forms show only your company branding, with the WildPipe logo in the small Powered by note.

Correct "Powered by" note on tracking and agreement pages (Fix, Shipped October 21, 2026 at 3:38 PM ET, WP-2152)
The technician tracking and service agreement pages now show the WildPipe logo in the Powered by note instead of repeating your company name.

High-tech AI Team look (Improvement, Shipped October 21, 2026 at 2:33 PM ET, WP-2150)
The AI Team teammates have new 3D portraits with glowing tech details, and each teammate is shown from head to toe on its introduction.

AI Autopilot shows only real numbers (Fix, Shipped October 21, 2026 at 2:22 PM ET, WP-2148)
AI Autopilot no longer shows three counters that always read zero, so the numbers at the top reflect real AI work.

Meet your AI Team (Feature, Shipped October 21, 2026 at 2:22 PM ET, WP-2147)
Seven AI teammates with names and faces, from Rosie the Raccoon who answers your phones to Ollie the Owl who watches your trail cameras. See what each one did this week and how you stay in charge.

Tech locations keep updating after a break between shifts (Fix, Shipped October 21, 2026 at 2:17 PM ET, WP-2146)
Locations a phone saved during a break between shifts no longer stop a tech from showing live on the dispatch map.

The same WildPipe logo on every screen (Improvement, Shipped October 21, 2026 at 2:17 PM ET, WP-2145)
The phone app menu, setup and permission screens, and the Terms and Privacy pages now show the full WildPipe logo, matching the main menu.

Clearer unread count in the browser tab (Improvement, Shipped October 21, 2026 at 1:53 PM ET, WP-2144)
The browser tab icon stays a clean, full-size butterfly, and the unread conversation count shows next to the WildPipe name in the tab title.

Smart Sensors for traps, stations and properties (Feature, Shipped October 21, 2026 at 1:32 PM ET, WP-2116)
Link YoLink or almost any sensor brand. A closed cage trap can create the pickup visit, and other alerts become office tasks or job activity.

Reminders and on hold for unpaid plan invoices (Idea, Shipped October 21, 2026 at 1:32 PM ET, WP-2142)
Unpaid recurring plan invoices get payment reminders on the days you choose, and the plan goes on hold until it is paid, then starts again on its own.

Menu and page scroll right away while the logo animates (Fix, Shipped October 21, 2026 at 12:54 PM ET, WP-2140)
The menu and page can now be scrolled while the logo butterfly is still flying in, and the sidebar logo is a little smaller and centered.

Logo animation waits for the Halloween greeting (Fix, Shipped October 21, 2026 at 7:41 AM ET, WP-2139)
The butterfly logo animation now starts after you close the Halloween greeting, so you actually see it instead of it playing hidden in the background.

Appearance settings always open (Fix, Shipped October 21, 2026 at 7:39 AM ET, WP-2138)
Your personal Appearance settings now open and apply right away, instead of sometimes staying on a loading placeholder.

Full WildPipe logo in the app (Improvement, Shipped October 21, 2026 at 7:39 AM ET, WP-2137)
The top of the app now shows the full WildPipe logo with its butterfly, which flies in and flutters. Anyone who prefers a still logo can turn the animation off in their own Appearance settings.

Activity reports emailed to property account teams (Feature, Shipped October 21, 2026 at 7:10 AM ET, WP-2132)
Emailed activity reports also go to the property account people you choose, and each person only gets reports for the sites they can see.

Floor plans in the field app and Spanish activity in the portal (Update, Shipped October 21, 2026 at 7:10 AM ET, WP-2136)
Techs open the floor plan on the job, record findings at a pin and place points by tapping, and customers who use the portal in Spanish see their activity in Spanish.

Device links for any sensor brand (Feature, Shipped October 21, 2026 at 7:10 AM ET, WP-2135)
Shelly sensors, Home Assistant, Hubitat, SmartThings, Node-RED or any device that can send a web request can now report door, motion, water and temperature readings straight into WildPipe.

Activity monitoring in the API, AI connections and webhooks (Feature, Shipped October 21, 2026 at 7:10 AM ET, WP-2134)
Read monitoring points, activity, corrective actions and saved reports through the API and AI connections, and get webhook events for new activity, corrective actions and reports.

AI Receptionist answers pest and animal activity questions (Feature, Shipped October 21, 2026 at 7:10 AM ET, WP-2133)
After a customer is verified, the AI Receptionist tells them what their traps, stations, cameras and sensors recorded, by phone, text or website chat, sharing only what their portal shows.

Collection write-offs and dispute lookups fixed (Fix, Shipped October 21, 2026 at 6:40 AM ET, WP-2129)
Writing off a collection case now counts only the unpaid balance, double clicks no longer apply promises or settlements twice, and chargeback lookups now check every Square account you have connected.

Email activity reports to customers (Feature, Shipped October 21, 2026 at 5:43 AM ET, WP-2128)
Send Activity Monitoring reports to customers by email with their totals and a link to the full report in the customer portal, automatically for program reports or with one button on any saved report.

A fresh new WildPipe icon and logo (Improvement, Shipped October 21, 2026 at 2:28 AM ET, WP-2127)
WildPipe has a new icon in the app menus, browser tabs and notifications. On the website it appears larger, with the WildPipe name and our slogan, Master. Your. Wild.

Payroll pays each item once (Fix, Shipped October 21, 2026 at 1:47 AM ET, WP-2125)
Running payroll twice at the same moment can no longer pay the same hours or commissions twice, a failed run leaves nothing marked paid, and garnishments stop once paid off.

Paused plans resume on their resume date (Fix, Shipped October 21, 2026 at 1:47 AM ET, WP-2124)
When you pause a recurring plan and choose a resume date, the plan now resumes automatically on that date, just as the customer is told.

Marking a payment as reconciled now saves (Fix, Shipped October 21, 2026 at 1:17 AM ET, WP-2121)
Checking off a payment as reconciled could fail without saving. It now saves and shows who reconciled it and when.

Card payments confirmed later are recorded reliably (Fix, Shipped October 21, 2026 at 1:17 AM ET, WP-2120)
Some card payments confirmed by the card processor after the customer left the payment page were not recorded on the invoice. They are now recorded and applied to the right invoices.

Team Schedule follows company access (Update, Shipped October 21, 2026 at 1:17 AM ET, WP-2122)
People who only manage some companies now see and change schedules, hours and work switches only for staff in those companies.

Net Promoter Score surveys and reports (Feature, Shipped October 21, 2026 at 1:16 AM ET, WP-2118)
After-visit survey links can ask "How likely are you to recommend us?" from 0 to 10. See your score by company, technician and month, get a follow-up task for unhappy customers, and invite happy ones to leave a review. Each company can set its own rules.

Activity Monitoring with verified no-activity proof (Feature, Shipped October 21, 2026 at 1:15 AM ET, WP-2119)
See every check, sensor alert, capture and finding for a property in one place, prove no activity with sensors, track corrective actions, and share customer and corporate portal views and audit-ready reports for AIB, BRCGS, SQF and more.

Add lab paperwork for tested animals from the field app (Improvement, Shipped October 21, 2026 at 12:37 AM ET, WP-2117)
Techs can take a photo or add a PDF of lab paperwork right from the field app. It stays private to your team, and the office gets an alert to open it and record the result.

AI Receptionist tells customers where their animal is in testing (Improvement, Shipped October 21, 2026 at 12:37 AM ET, WP-2117)
Verified customers can ask the AI Receptionist by phone, text or chat where an animal sent for testing is in the process. It shares the stage only and never gives the result; the office does that.

Animals sent for testing (Feature, Shipped October 20, 2026 at 11:30 PM ET, WP-2114)
Techs mark an animal for testing when finishing a hand catch or removal. WildPipe plans the drop-off, tracks delivery and the lab result, and tells the customer the way each company chooses.

Linking past sent emails to customers keeps each company separate (Fix, Shipped October 20, 2026 at 10:58 PM ET, WP-2112)
The tool that links previously sent emails to customer records now matches only exact email addresses within the same company, leaves an email unlinked when more than one person could match, and is limited to people who manage settings.

Payments imported from your previous software carry no platform fee (Update, Shipped October 20, 2026 at 10:50 PM ET, WP-2111)
Historical payments brought over from your previous software were collected there, not through WildPipe, so they never count toward the platform fee.

Visit edits follow your commission, job stage and payment rules (Fix, Shipped October 20, 2026 at 10:38 PM ET, WP-2110)
Editing a visit now keeps commission off for visit types that never pay commission, records job stage changes in the job history, and applies a payment collected during the edit only up to what is left of that payment.

Warranty plan shown on quotes, portal and AI answers (Improvement, Shipped October 20, 2026 at 10:15 PM ET, WP-2108)
Choose the warranty plan from any saved quote. Customers see which warranty their work comes with on the quote and in their portal, and the AI Receptionist can name it.

Customer call records from the Android Phone app (Idea, Shipped October 20, 2026 at 10:03 PM ET, WP-2107)
Regular calls with your customers show the customer's name, are saved on the customer, and managers hear when customers are called from a personal number instead of the company line.

Spam screening on the Android Phone app (Idea, Shipped October 20, 2026 at 10:03 PM ET, WP-2107)
When WildPipe is a phone's Phone app, numbers your company blocked are declined and known spam calls ring silently or are declined, as you choose for each company.

Spam emails in the Spam folder (Feature, Shipped October 20, 2026 at 9:51 PM ET)
The Conversations Spam tab can now show the emails your inbox filter caught as spam. They stay hidden until you turn on Show spam emails, and one tap moves a real email back.

See why a conversation is spam (Improvement, Shipped October 20, 2026 at 9:51 PM ET, WP-2105)
Spam conversations now show why they were flagged, with a one-tap Not spam button. Searches also find spam conversations and label them, so nothing you look for is hidden.

Block obvious spam calls (Idea, Shipped October 20, 2026 at 9:51 PM ET, WP-2105)
Calls that are clearly spam now get a busy signal and never ring your team or the AI Receptionist. They still show in the Spam folder, and your customers are never blocked.

Warranty messages by text (Improvement, Shipped October 20, 2026 at 9:47 PM ET, WP-2104)
Customers who agreed to service texts also get short texts for warranty updates and inspection reminders, sent during daytime hours.

Offer more than one warranty plan (Feature, Shipped October 20, 2026 at 9:47 PM ET, WP-2103)
Set up plans like a 10-year warranty and a lifetime warranty, each with its own length, inspections and charges, and pick the right one on the quote or at signoff.

Job cost reports now include labor (Fix, Shipped October 20, 2026 at 9:33 PM ET, WP-2102)
Job Costing, Job Profitability and Profit Margins now count labor from each completed visit's time on site at the tech's hourly rate, so profit and margins reflect real costs.

AI answers no longer get cut off (Fix, Shipped October 20, 2026 at 9:28 PM ET, WP-2101)
Camera Watch double-checks for animals in traps now finish reliably, so fewer photos wait for a person. The AI assistant, daily briefing, contact summaries and review drafts also finish their answers.

Use WildPipe as your Android phone app (Feature, Shipped October 20, 2026 at 9:27 PM ET, WP-2079)
Admins can let people make the WildPipe Android app their phone app. Regular and WildPipe calls then share one call screen with call waiting, hold, swap and keypad, so a second call never cuts off the first.

Customer journey shows the real completion date (Fix, Shipped October 20, 2026 at 9:24 PM ET, WP-2100)
The Completed step on customer, lead and job pages now shows when the last visit was finished, instead of the last time the job was edited.

Zelle details in invoice emails, texts, the portal and PDFs (Improvement, Shipped October 20, 2026 at 9:05 PM ET, WP-2099)
Unpaid invoices now carry your Zelle QR code and email in the invoice email and text, the customer portal Payments tab, and printed or PDF invoices.

Camera photos that fail to check are retried automatically (Improvement, Shipped October 20, 2026 at 9:05 PM ET, WP-2098)
Camera photos our AI could not check because of a temporary problem are now tried again later on their own, so far fewer reach Camera Watch for a person to review.

Camera Watch asks you to check photos the AI could not read (Fix, Shipped October 20, 2026 at 8:51 PM ET, WP-2097)
When our AI cannot check some camera photos, Camera Watch now asks a person to look at them and say whether an animal is in the trap, instead of sending someone to a camera that is working fine.

Zelle QR codes on invoices and in the field (Feature, Shipped October 20, 2026 at 8:30 PM ET, WP-2096)
Upload your Zelle QR code and email once, for all companies or one per company. Techs show it full screen when a customer pays by Zelle, and customers see it on their invoice.

No more false camera fix visits from check-ins (Fix, Shipped October 20, 2026 at 8:27 PM ET, WP-2095)
Quiet-day check-ins now send a camera fix visit only when the camera has actually stopped sending pictures, so technicians are not sent to working cameras.

Four more timings you can set in Business Rules (Update, Shipped October 20, 2026 at 7:35 PM ET, WP-2092)
Choose how long a camera can send pictures after leaving a job before it is flagged, how often the office is reminded about waiting AI requests, how late service check-ins may still go out, and how far ahead plan customers can book visits in the portal.

Quotes use each company's quiet-day wording (Improvement, Shipped October 20, 2026 at 7:34 PM ET, WP-2093)
When several companies share a service, quotes copy the warranty wording with the quoting company's own quiet-day number.

Quiet-day check-ins as a filterable list (Improvement, Shipped October 20, 2026 at 7:22 PM ET, WP-2090)
See every quiet-day check-in as a row, filter by stage, company, answer or channel, search and sort.

Money owed aging groups add up correctly (Fix, Shipped October 20, 2026 at 7:10 PM ET, WP-2089)
The aging report and Money Owed screen now use the same overdue groups, and every overdue invoice shows up under the right filter.

Training reminders arrive again (Fix, Shipped October 20, 2026 at 7:10 PM ET, WP-2088)
Training due, overdue and renewal reminders now reach people in the app, and overdue notices go to the people who manage users.

See which companies have their own rules (Idea, Shipped October 20, 2026 at 7:10 PM ET, WP-2087)
The Business Rules page now shows, for each rule, which companies use their own value, so you can review differences between companies at a glance.

More timing you can set: route auto-end, booking holds and card retries (Improvement, Shipped October 20, 2026 at 7:10 PM ET)
Choose when a forgotten route is ended, how long a booking time is held, how far apart failed plan payments are retried, and how recent pictures must be to flag a camera not on a job.

Set your own aging groups and follow-up windows (Improvement, Shipped October 20, 2026 at 7:10 PM ET)
Choose the overdue groups on the Money Owed screens, how far back Needs Attention looks, and how often a customer viewing a quote is flagged again.

Pick your training reminder days (Improvement, Shipped October 20, 2026 at 7:10 PM ET)
Choose which days before and after a due date or renewal people are reminded about training, and how far ahead renewals and expiring certifications are listed.

Choose who the AI Receptionist treats as an active customer (Improvement, Shipped October 20, 2026 at 7:10 PM ET)
Set how recent work must be for a customer to be handled by the AI Receptionist, and how long new requests are added to an open office task.

Set your own camera battery levels (Improvement, Shipped October 20, 2026 at 7:10 PM ET)
Choose at what battery level Camera Watch asks for a battery change and when it becomes urgent, for the whole organization or one company.

Tune how auto-dispatch fills and repairs routes (Improvement, Shipped October 20, 2026 at 7:10 PM ET)
Set how strongly auto-dispatch spreads work between techs, how long moved visits wait, the drive time saved for unplanned visits, how long an assign-anyway choice holds and when a late route is fixed.

Blocked calls and texts show in the Spam folder (Improvement, Shipped October 20, 2026 at 7:00 PM ET, WP-2086)
Calls and texts from numbers you have blocked now appear in the Spam tab in Conversations, so you can still see them without cluttering your other tabs.

AI saves check-in answers during the call (Improvement, Shipped October 20, 2026 at 4:49 PM ET, WP-2085)
On a quiet-day check-in call, the AI saves the customer answer and creates the next step while the customer is still on the line.

Each company shows its own quiet days (Improvement, Shipped October 20, 2026 at 4:49 PM ET, WP-2085)
When several of your companies offer the same service with different quiet-day settings, each company website, booking form and AI shows that company own number.

Quiet-day check-ins replace No Activity Follow-up (Update, Shipped October 20, 2026 at 4:49 PM ET, WP-2085)
The old No Activity Follow-up page and its press-1 call are replaced by Quiet-Day Check-ins, which ask customers about quiet traps and create the next step.

Expiration reminders arrive again (Fix, Shipped October 20, 2026 at 4:36 PM ET, WP-2084)
Reminders for expiring certifications, employee documents, vehicle insurance and registration, and contracts now arrive once at each reminder day you choose.

Business Rules: set your own timing and limits (Update, Shipped October 20, 2026 at 4:36 PM ET, WP-2083)
Choose how close to a visit customers can move it themselves, when collections start, renewal notice days, camera offline alerts, trapped-animal dispatch, expiration reminders and what counts as rain, for the whole organization or one company.

Spam calls and texts folded away automatically (Feature, Shipped October 20, 2026 at 4:30 PM ET, WP-2081)
Spam calls and texts are recognized and moved to a Spam folder so they stop interrupting your team. When a sender offers a way to opt out, WildPipe follows it for you, and the AI Receptionist asks robocallers to remove your number.

Managers can record work time from the field app (Improvement, Shipped October 20, 2026 at 4:22 PM ET, WP-2082)
Managers reviewing time off task in the field app can now record time as work for a tech, such as waiting at the shop for a part, right from the coaching card.

Accurate arrival times while a tech is on the way (Fix, Shipped October 20, 2026 at 4:06 PM ET, WP-2078)
When a tech is on the way to a visit, route planning now starts from where they are, so arrival times include the drive.

Alert when a tech is not back from a split-shift break (Improvement, Shipped October 20, 2026 at 3:33 PM ET, WP-2076)
Dispatch gets an alert when a technician on a split shift has not come back from their break after the next shift starts, and their route is re-planned from where they are as soon as they return.

Split shifts on Dispatch: free time per shift (Improvement, Shipped October 20, 2026 at 3:28 PM ET, WP-2075)
Dispatch shows each shift free time or overrun, a split-shift pill on every tech in the list, asks before a visit is dragged across the break, and says when a new assignment lands after the break.

Split shifts: visits left at the end of a shift (Improvement, Shipped October 20, 2026 at 3:28 PM ET, WP-2075)
When a shift ends with visits still to do, the tech chooses to keep them for the next shift or return them to dispatch. Returned appointments wait for dispatch to reschedule.

Split shifts: clocking out for the break pauses the route (Improvement, Shipped October 20, 2026 at 3:28 PM ET, WP-2075)
Clocking out between split shifts now pauses the route instead of ending it, and location is not shared during the break. Clocking back in, tapping Resume route or starting a visit picks the route back up.

Split shifts: plan the next shift from home (Feature, Shipped October 20, 2026 at 3:28 PM ET, WP-2075)
Companies choose where a tech starts the shift after a break: from their last visit, from home, or the tech picks before each break. Arrival times for the later shift are planned from there.

Exclusion projects run from inspection to warranty in one place (Feature, Shipped October 20, 2026 at 3:02 PM ET, WP-2074)
Finished exclusion work now gets its warranty automatically, using coverage, inspection, fee, billing, pest plan and new-work rules you set for each company. One project timeline shows inspections, claims and invoices, and inspections, repairs and renewals are booked right from it.

Split-shift routes (Feature, Shipped October 20, 2026 at 2:46 PM ET, WP-2073)
Routes for techs with split shifts now show each shift and the break between them, grey out later-shift visits, and let you choose whether starting a later-shift visit early just warns or needs dispatch approval.

See time off task details from Dispatch (Improvement, Shipped October 20, 2026 at 2:25 PM ET, WP-2072)
Tap a tech's time off task badge in Dispatch to see each gap in their day and its reason, and review it on the spot.

Warranty claims, inspections and transfers work end to end (Update, Shipped October 20, 2026 at 1:32 PM ET, WP-2070)
Completing an annual inspection renews the warranty for another year, claim approvals and denials are recorded correctly and emailed to the customer, inspection reminder emails send, and transferred warranties show the new owner.

Team Schedule is the one place to set working hours (Improvement, Shipped October 20, 2026 at 12:47 PM ET, WP-2069)
The old availability grid is retired. Booking, dispatch, routing and the AI Receptionist use only the weekly hours on Team Schedule, so there is a single set of hours to keep current.

A cleaner Exclusion Projects page (Improvement, Shipped October 20, 2026 at 12:44 PM ET, WP-2064)
The Exclusion Projects page is easier to scan: clickable totals, one filter row with a list or timeline view, a shorter table, and waiting quotes that open the quote itself.

Appointments stay on time for techs with split shifts (Fix, Shipped October 20, 2026 at 12:19 PM ET, WP-2067)
Route planning now counts breaks in a technician's workday when placing appointments, so customer visits land where they can actually be reached inside their arrival window.

Warranty inspection reminders now go out (Fix, Shipped October 20, 2026 at 12:11 PM ET, WP-2066)
Customers with a warranty that needs an annual inspection now get reminders before it is due, and overdue inspections follow your Warranty Settings.

Switched-off features no longer act behind the scenes (Update, Shipped October 20, 2026 at 4:35 AM ET, WP-2063)
When you turn a feature off, WildPipe also stops the automatic steps that belong to it, such as commissions, referral credit, warranties, inspection reminders, agreement links and portal links in messages.

Cleaner incoming and in-call screens (Improvement, Shipped October 20, 2026 at 4:32 AM ET, WP-2061)
The incoming-call and in-call screens have a fresh look on computers and in the field app, with the caller, whether they are a customer and any safety warning up front, large clear buttons, and support for your colors and light or dark mode.

Saved addresses stay exactly as entered (Fix, Shipped October 20, 2026 at 4:32 AM ET, WP-2062)
When a new address could not be matched exactly on the map, it could be swapped for a similar-sounding street. The address you entered is now kept and flagged for review instead.

Switched-off features stop their automatic work (Update, Shipped October 20, 2026 at 4:23 AM ET, WP-2060)
When you turn a feature off in Settings > Features, its automatic messages, reminders and AI work stop too, for the whole business or just one company. Billing for running plans keeps going.

Phone app updates list what changed automatically (Feature, Shipped October 20, 2026 at 3:52 AM ET, WP-2059)
When a new version of your phone app is sent to Google Play or the App Store, the What's new text now lists the latest new features, improvements and fixes in groups automatically.

Turn features on or off per business or company (Feature, Shipped October 20, 2026 at 3:48 AM ET, WP-2058)
Owners and admins can switch off parts of WildPipe they do not use, for the whole business or one company. Switched-off features leave menus, the field app, customer pages and the AI, and nothing is deleted.

Let support click for you while sharing your screen (Idea, Shipped October 20, 2026 at 3:23 AM ET, WP-2050)
While you share your screen, WildPipe support can ask to click and scroll for you. Nothing happens until you press Allow, and you can take control back at any time.

Customer pages fit better on phones (Improvement, Shipped October 20, 2026 at 3:23 AM ET, WP-2048)
Quotes, invoices, receipts, scheduling links, warranties and the customer portal are easier to read on a phone, with long names, emails and file names wrapping neatly.

Share your screen with WildPipe support (Feature, Shipped October 20, 2026 at 3:23 AM ET, WP-2045)
Start a screen share from the Help page (office) or the Help menu (field), read the code to our support team, and they can see your WildPipe screen and point to where to click.

Employee schedules: pick who to copy to, with undo (Fix, Shipped October 20, 2026 at 3:23 AM ET, WP-2025)
Copying a schedule now asks who to copy it to and can be undone, and edits you are making are no longer reset while other schedules update.

Job tags, service points and camera check pictures fixed (Fix, Shipped October 20, 2026 at 3:23 AM ET, WP-2019)
Techs can again add tags to a job and save service points from a visit, and the camera check picture picker no longer offers pictures that were already used in an earlier check.

Choose your language once, in more languages (Feature, Shipped October 20, 2026 at 3:23 AM ET, WP-1968)
Team members now choose their language once in Employee Services and it applies across the whole app, office and field. Beyond English and Spanish, you can now pick Portuguese, Vietnamese, Chinese, Tagalog, Korean, Haitian Creole, French or Russian.

Technician location sharing keeps running during the route (Fix, Shipped October 20, 2026 at 3:23 AM ET, WP-1962)
Location sharing in the phone app keeps running when technicians move around the app, open it with no signal or start a route in a dead zone, and long workdays are no longer ended automatically.

Unfinished-work texts go to the technician (Improvement, Shipped October 20, 2026 at 3:23 AM ET, WP-1961)
When a customer texts that work on their job was left unfinished, the AI text assistant writes a clear task, links it to the job and assigns it to the technician who worked there.

Customers can message you from the tracking page, in English or Spanish (Feature, Shipped October 20, 2026 at 3:23 AM ET, WP-1952)
The live tracking page lets customers send a quick note to the technician and office, shows running-late notices, stops ahead, your prep tips, and after the visit an invoice and account link. It also works in Spanish.

Live tracking page stays accurate from start to finish (Fix, Shipped October 20, 2026 at 3:23 AM ET, WP-1949)
The customer tracking page shows the technician currently assigned (also after a reassignment), keeps updating for the whole drive, and shows Completed with the survey link after the visit.

Notes, task charges and route prompts built for phones (Update, Shipped October 20, 2026 at 3:23 AM ET, WP-1935)
In the field app, adding notes, task charges, marking a task failed and the route prompts now open as large bottom sheets that are easier to use on a phone.

Adding and editing tasks in the field app is built for phones (Improvement, Shipped October 20, 2026 at 3:23 AM ET, WP-1920)
In the field app, every step of adding a task, the Edit Task screen and choosing who pays on a card payment now use large tap choices and bottom sheets.

On The Way texts include the live tracking link again (Fix, Shipped October 20, 2026 at 3:23 AM ET, WP-1912)
When you mark a visit On The Way and text the customer, they get a live tracking link to follow the technician again, and no longer receive the On The Way message twice from the dispatch board.

Time off task for field technicians (Feature, Shipped October 20, 2026 at 3:23 AM ET, WP-1913)
See how much of each field technician's day went unaccounted, broken down by cause, with the technician able to explain gaps and managers able to review, coach and set their own limits.

AI-booked calls no longer ask staff to call back (Fix, Shipped October 20, 2026 at 3:23 AM ET, WP-1895)
When the AI phone agent books an appointment and reads the confirmed arrival window to the caller, the call is no longer marked unresolved and no callback task is created.

Better matching of spoken street numbers (Improvement, Shipped October 20, 2026 at 3:23 AM ET, WP-1923)
Addresses said as words, like Twenty Eighth Street, now match the right street automatically.

AI text assistant can talk about a price it already gave (Fix, Shipped October 20, 2026 at 3:23 AM ET, WP-1855)
After quoting a service price by text, the AI text assistant can now answer follow-up questions about that same price instead of replying that it does not want to guess and telling the customer to call.

AI test runs show lookups and can be limited to phone, text or chat (Improvement, Shipped October 20, 2026 at 3:23 AM ET, WP-1854)
Text and website chat test runs now list every lookup the assistant made, such as checking a price, so results are graded fairly. Each test can also be set to run only on Phone, Text or Website chat.

Warning when texts to a number keep failing (Improvement, Shipped October 20, 2026 at 3:23 AM ET, WP-1923)
Office and field message composers now warn you when texts to a number keep failing.

Incoming calls show how long they lasted (Fix, Shipped October 20, 2026 at 3:23 AM ET, WP-1832)
Call history and call reports now show the length of incoming calls, including phone-menu, voicemail and missed calls.

Choose your own text size, font and colors (Feature, Shipped October 20, 2026 at 3:23 AM ET, WP-1831)
Each team member can set their own text size, font, line spacing, corners, accent color and stronger contrast. Choices follow you to every device and only change what you see.

Automatic problem reports cover phone features and offline setup (Improvement, Shipped October 20, 2026 at 3:23 AM ET, WP-1827)
Automatic problem reports now also notice phone features that do not respond, voicemails that will not play, offline support that cannot be set up, browser warnings and requests the server turns down, so our team can fix them sooner.

Android app keeps sharing location in the background (Fix, Shipped October 20, 2026 at 3:23 AM ET, WP-1934)
Technician location keeps updating on the dispatch map while the Android app is in the background or closed during an online route.

Search finds calls, warranties and bait stations (Improvement, Shipped October 20, 2026 at 3:03 AM ET, WP-2054)
Search anything now also finds calls by what was said on them, warranties, and bait stations by barcode, number or location.

The top search box searches almost everything (Improvement, Shipped October 20, 2026 at 3:03 AM ET, WP-2051)
Search anything finds leads, payments, saved addresses, text messages, emails, traps, services, products, help articles and app pages, plus visit, quote and invoice notes.

Simpler office menu without the Wildlife / Pest / All picker (Improvement, Shipped October 20, 2026 at 3:00 AM ET, WP-2053)
The Wildlife / Pest / All picker next to the logo has been removed. Every menu section and dashboard card for your turned-on modules now always shows.

Clean service and product descriptions (Fix, Shipped October 20, 2026 at 2:57 AM ET, WP-2052)
Service and product descriptions now show as clean, readable text in catalog lists, search, the booking widget, your website and quotes built from a service.

Side panels and bottom sheets keep content off the edge (Fix, Shipped October 20, 2026 at 2:44 AM ET, WP-2049)
Panels that slide in from the side or up from the bottom, such as Route watch, now keep their content clear of the panel edge and the close button.

Slim side menu on tablets (Improvement, Shipped October 20, 2026 at 2:36 AM ET, WP-2048)
Tablets show a slim icon menu that opens to the full menu when tapped and folds back after you pick a page, leaving more room for your work.

Office lists and pop-ups that work on phones and tablets (Improvement, Shipped October 20, 2026 at 2:03 AM ET, WP-2046)
On phones, office and console lists show each row as a card, pop-up windows open from the bottom with their buttons always in reach, and crowded tab rows wrap instead of running off the screen. Desktop screens are unchanged.

Simpler phone settings, now in the field app too (Improvement, Shipped October 20, 2026 at 1:26 AM ET, WP-2044)
The in-app phone has a new Settings page on computers and in the field app. Tap the phones that should ring (app, desk phone, cell), choose one at a time or all at once, and set do not disturb, ringtone and microphone in one place.

Call queue availability opens full screen in the field app (Improvement, Shipped October 20, 2026 at 1:17 AM ET, WP-2043)
Tapping Queues in the field app menu now opens a full-screen card with large switches for each call queue, plus Enable all and Disable all buttons.

Field menu bottom row now holds call queues and light/dark mode (Improvement, Shipped October 20, 2026 at 1:14 AM ET, WP-2042)
The field app menu now keeps call queue availability and the light/dark mode switch in its bottom row, and repeated help buttons were removed so the menu is less cluttered.

Full app name always shows in the field menu (Improvement, Shipped October 20, 2026 at 1:06 AM ET, WP-2041)
The field app menu header now fits the full app name on every phone; buttons and the profile card shrink on narrow screens instead of cutting the name off.

Team chat opens full screen in field mode (Improvement, Shipped October 20, 2026 at 1:05 AM ET, WP-2040)
Opening team chat from the field app now fills the whole screen, giving more room to read and reply to messages.

Phone apps can switch to the office app (Improvement, Shipped October 20, 2026 at 12:56 AM ET, WP-2039)
The Android and iPhone apps now work like the field app in a browser: they open in field mode, and anyone not set to field-only can switch to the office app and back.

Time off task counts only while on route and clocked in (Fix, Shipped October 20, 2026 at 12:17 AM ET, WP-2038)
Time off task now counts only while a tech is both on their route and clocked in, and a tech who has not worked a route today shows none.

Full route log when viewing a past day (Improvement, Shipped October 20, 2026 at 12:16 AM ET, WP-2037)
When you look back at a past day on Dispatch, each tech's route shows everything that happened in time order: completed and failed visits, breaks and time off task with their notes.

Cleaner, more compact field app menu (Improvement, Shipped October 20, 2026 at 12:16 AM ET, WP-2036)
The field app side menu shows pages as tiles with a search box, opens full screen, and keeps account buttons in one row. Call queue availability and light/dark mode now sit in the menu header, leaving more room in the top bar.

Dispatch map shows when a tech has ended their route (Improvement, Shipped October 20, 2026 at 12:09 AM ET, WP-2035)
Techs who end their route now show route ended on the dispatch map instead of a no-update warning, and leave the map 15 minutes later.

Finished visits show in the order they were done (Fix, Shipped October 20, 2026 at 12:05 AM ET, WP-2034)
Completed and failed visits on Dispatch and in the field route now list in the order the tech finished them, so a day reads as it was actually run.

Late clock-in checks every split shift (Idea, Shipped October 19, 2026 at 11:56 PM ET, WP-2033)
The Late clock-in write-up rule now also checks coming back late for a later shift on split-shift days. Working straight through never counts.

Split shifts in Time Off Task (Fix, Shipped October 19, 2026 at 11:46 PM ET, WP-2032)
Time clocked out between split shifts no longer counts as idle time or paid time in Time Off Task, and shows as Off the clock between shifts.

Team Schedule for field and office staff (Feature, Shipped October 19, 2026 at 11:31 PM ET, WP-2028)
One Team Schedule page for field hours, office time, time off and on-call, with mid-day switching between field and office work and overnight shifts.

Overnight schedule switches approved after midnight (Fix, Shipped October 19, 2026 at 11:31 PM ET, WP-2031)
Approving an overnight field or office switch request after midnight now applies it to the rest of that night instead of the wrong day.

Field and office pay in payroll exports (Improvement, Shipped October 19, 2026 at 11:21 PM ET, WP-2030)
Payroll run exports and accounting exports now show field and office pay separately for people paid a different office rate, matching their pay stubs.

Overnight shifts handled end to end (Fix, Shipped October 19, 2026 at 11:03 PM ET)
For overnight shifts, appointments after midnight stay on that night's route, and moving someone to office work can cover the rest of their shift past midnight.

Separate field and office pay on pay stubs (Improvement, Shipped October 19, 2026 at 11:02 PM ET, WP-2029)
Pay stubs and the payroll preview list field hours and office hours as separate lines, each at its own rate, when someone has two pay rates.

Team week schedule in the field app (Improvement, Shipped October 19, 2026 at 11:02 PM ET, WP-2029)
Dispatchers and managers working from the field app can see the whole team's week of field and office shifts, time off and on-call on one screen.

Office time shows on the route (Improvement, Shipped October 19, 2026 at 11:02 PM ET, WP-2029)
Reserved office time inside a field day now shows on the route as an Office time stop, so techs and dispatch can see why there is a break between visits.

Improved account protection for domains and DNS (Update, Shipped October 19, 2026 at 10:14 PM ET, WP-2027)
Domain and DNS settings now follow each person's permissions and company access, and a double click can no longer buy a domain twice.

The last field app pop-ups are now built for phones (Update, Shipped October 19, 2026 at 10:12 PM ET, WP-2026)
Every remaining pop-up in the field app now opens as a large bottom sheet, including equipment, trap assignment, trap checks, report email, invoice void and credit, and route confirmations. Failed saves keep the sheet open and show the real reason.

No more error after tapping Arrived in the field app (Fix, Shipped October 19, 2026 at 9:16 PM ET, WP-2024)
Tapping Arrived or Start Work on Android no longer sets off a background error or a "Did that work?" question. Offline support also sets itself up reliably after an update.

We now catch problems in the services WildPipe connects to (Feature, Shipped October 19, 2026 at 7:09 PM ET, WP-2020)
Our team is alerted automatically when phone and texting, AI calls, payments, email or other connected services report an error, so problems can be fixed before you notice them.

Android phones hear about new app versions right away (Improvement, Shipped October 19, 2026 at 7:03 PM ET, WP-2022)
When a new Android app version is ready or becomes required, open apps are told right away and show the update notice within seconds instead of waiting for their next check.

Clearer tracking status and quicker app update prompts (Fix, Shipped October 19, 2026 at 6:57 PM ET, WP-2021)
The dispatch map now explains why a tech's tracking is limited instead of always asking for an app update, and phones notice required app versions sooner after an update.

Employee Services menu sorted into sections (Improvement, Shipped October 19, 2026 at 6:20 PM ET, WP-2018)
The Employee Services menu now groups its pages into clear sections that start open, so finding pay, time, messages and account settings is quicker.

Phone alert sounds set themselves up (Improvement, Shipped October 19, 2026 at 6:18 PM ET, WP-2017)
The phone app saves your alert sounds on its own, sounds are on for everyone by default, and customer text, chat and call alerts use the sound chosen for the company that was contacted.

Choose and turn off alert sounds (Feature, Shipped October 19, 2026 at 5:55 PM ET, WP-2015)
Pick the sound for each kind of alert, or turn it off, for your whole organization, a single company, or just yourself. Upload your own sounds if you prefer. Your choice follows you to every device.

Service descriptions display cleanly (Fix, Shipped October 19, 2026 at 5:45 PM ET, WP-2014)
Service descriptions in the Available Services list and Pricing Book now appear as readable text with paragraphs instead of formatting code.

Team chat read-aloud stays quiet at visits (Improvement, Shipped October 19, 2026 at 5:34 PM ET, WP-2013)
Team messages are no longer read aloud while a tech is at a customer visit, so customers never overhear them. Reading picks up again after the visit.

Name changes now show everywhere (Update, Shipped October 19, 2026 at 5:21 PM ET, WP-2012)
When a team member changes their name, Dispatch, routes, the tech list, their email sender name and open customer tracking links now update to match.

Smarter route order while a tech is working a stop (Fix, Shipped October 19, 2026 at 5:16 PM ET, WP-2011)
Routes re-planned while a tech is on the way to or working a stop now get the same full search as a fresh route, so nearby stops are no longer left for the end of the day.

Office pages and dialogs in Spanish (Improvement, Shipped October 19, 2026 at 5:06 PM ET, WP-2009)
Team members who choose Spanish or another staff language now see the instructions, descriptions and messages inside office pages and dialogs in that language, not just the menus.

On The Way texts include the live tracking link (Fix, Shipped October 19, 2026 at 5:04 PM ET, WP-2008)
When a tech lets a customer know they are on the way, the text includes the customer's own live tracking link so they can follow the tech's arrival, even from older versions of the phone app.

On The Way texts include the live tracking link (Improvement, Shipped October 19, 2026 at 5:04 PM ET, WP-1951)
When a tech lets a customer know they are on the way, the text includes the customer's own live tracking link so they can follow the tech's arrival, even from older versions of the phone app.

Edited and deleted replies now follow to Slack and Teams (Improvement, Shipped October 19, 2026 at 4:54 PM ET, WP-2007)
When a teammate edits or deletes a reply in WildPipe team chat, the matching reply in Slack is updated or removed, and Microsoft Teams gets a short note about the change.

Office menus in Spanish (Improvement, Shipped October 19, 2026 at 4:50 PM ET, WP-2006)
Team members who choose Spanish now see the office menus, settings pages and common buttons in Spanish.

Plainer setup pages (Improvement, Shipped October 19, 2026 at 4:50 PM ET, WP-1999)
Setup pages for phones, calendars, call tracking, referrals and payments now use everyday words, and traps and cameras now say Placed instead of Deployed.

Hear team messages read aloud while driving (Idea, Shipped October 19, 2026 at 4:43 PM ET, WP-2005)
Techs can turn on Read team messages aloud in the field app so new team chat messages are spoken while their route is started, without looking at the phone.

Team chat replies go back to Slack and Teams (Idea, Shipped October 19, 2026 at 4:39 PM ET, WP-2004)
When your team answers in WildPipe under an update that went to Slack or Microsoft Teams, the reply is posted back there so the conversation stays in sync on both sides.

Move or cancel a visit from the appointment page (Improvement, Shipped October 19, 2026 at 4:35 PM ET, WP-2003)
Customers can move their visit to a real open time or cancel it from their appointment page, using the same rules as the customer portal. Every change shows as unread in Conversations so your team can follow up.

Replies from Slack and Teams in team chat (Feature, Shipped October 19, 2026 at 4:31 PM ET, WP-2002)
When feed posts go to Slack or Microsoft Teams, replies there can now come back into WildPipe team chat, so the conversation stays in one place.

Team chat updates for stolen equipment and collections (Feature, Shipped October 19, 2026 at 4:31 PM ET, WP-2001)
Team Chat Feeds can now post when equipment is reported stolen and when collections cases open, escalate, close, or a promise to pay is broken.

Automatic problem reports include a screenshot (Idea, Shipped October 19, 2026 at 4:27 PM ET, WP-1997)
When something fails while you work, the problem report WildPipe files for you now includes a picture of your screen at that moment, so our team can see exactly what happened.

Reliable team chat alerts with their own sound (Feature, Shipped October 19, 2026 at 4:26 PM ET, WP-1998)
Team chat messages now alert your phone reliably, including thread replies, with a separate chat sound. Choose every message, mentions only or off for each channel, see a short banner while elsewhere in the app, and get a prompt when your phone is not set up for alerts.

Automatic problem reports show what you were doing (Improvement, Shipped October 19, 2026 at 4:21 PM ET, WP-1973)
Problem reports the app files for you now show the screen you were on, the button you pressed and the message you saw, so you can tell which problem was reported.

Clearer error notes inside pages (Improvement, Shipped October 19, 2026 at 4:19 PM ET, WP-1996)
Error notes shown inside pages and forms now say what happened and what to do next instead of showing technical server text.

Plain descriptions for AI Receptionist skills (Improvement, Shipped October 19, 2026 at 4:19 PM ET, WP-1996)
Each AI Receptionist skill now explains in everyday words what it does, and the booking and call handoff settings are easier to understand.

Every past job and visit at a property opens with no signal (Improvement, Shipped October 19, 2026 at 4:10 PM ET, WP-1995)
All past jobs and visits listed at a property are now saved on the phone, and apartment or suite numbers are matched so work from a different unit in the same building is never mixed in.

Share to team chat from every finish screen (Improvement, Shipped October 19, 2026 at 4:08 PM ET, WP-1994)
The Post update to team chat switch now also appears when a visit is finished from the quick status menu, the field status sheet, or when wrapping up several open visits at once.

Send team chat feeds to Slack or Microsoft Teams (Feature, Shipped October 19, 2026 at 4:08 PM ET, WP-1994)
Feed posts can also be copied to a Slack channel or a Microsoft Teams channel, with a test button and a status that shows whether each destination is working.

More team chat feed events (Improvement, Shipped October 19, 2026 at 4:08 PM ET, WP-1994)
Team chat feeds can now post when an animal is confirmed in a trap, a route is running late, auto-dispatch cannot place a visit, or a chargeback is opened.

Phone alerts for team chat feeds (Improvement, Shipped October 19, 2026 at 4:08 PM ET, WP-1994)
A team chat feed can also send a phone alert to the people in its channel, limited to one alert per person per feed every 10 minutes.

Past work groups correctly for addresses saved without a ZIP (Improvement, Shipped October 19, 2026 at 4:02 PM ET, WP-1993)
Earlier jobs at the same house now show together even when one address was saved without a ZIP code or without commas, matched by house number, street and city.

Open past jobs and visits at a property with no signal (Improvement, Shipped October 19, 2026 at 4:02 PM ET, WP-1993)
Technicians can open the most recent past jobs and visits at a property even when the phone has no connection.

Plain, everyday wording across the app (Improvement, Shipped October 19, 2026 at 3:59 PM ET, WP-1990)
Screens, menus and messages now use everyday words such as Visits, Techs and AI Receptionist. Error messages say what happened and what to do next, and technical settings sit behind Show advanced settings.

Roomier Team Chat message box (Improvement, Shipped October 19, 2026 at 3:51 PM ET, WP-1992)
The Team Chat message and thread reply boxes are taller and can be dragged to resize for longer messages.

Automatic team chat updates (Feature, Shipped October 19, 2026 at 3:50 PM ET, WP-1989)
Choose which events post update cards to which team chat channel, like equipment pulled for tampering, failed visits, accepted quotes and payments. Channels can belong to one company or the whole organization.

Past work at a property works offline (Improvement, Shipped October 19, 2026 at 3:45 PM ET, WP-1991)
Technicians can read earlier jobs, visits and notes at a property on their visit screen even with no phone signal.

Past work at a property includes earlier customers (Idea, Shipped October 19, 2026 at 3:23 PM ET, WP-1988)
Technicians on a visit can now see and open jobs done for earlier customers at the same address, such as a previous owner.

Past work at this property in the field app (Feature, Shipped October 19, 2026 at 3:09 PM ET, WP-1987)
Technicians can now see the other jobs done at the property they are visiting, with dates, services and visit notes, right on the visit and job screens.

Warning for personal sending emails (Improvement, Shipped October 19, 2026 at 2:46 PM ET, WP-1985)
Company settings and the setup wizard now warn when the sending email is a personal mailbox such as Gmail or Outlook, which cannot send for your business, and the setup checklist no longer counts it as done.

AI phone assistant skips payment questions on free visits (Improvement, Shipped October 19, 2026 at 2:46 PM ET, WP-1984)
When a caller books a visit at no charge, such as a free inspection for an existing customer, the AI phone assistant now books it without asking about payment.

Field stop concerns, Camera Watch, camera swaps and caller details fixed (Fix, Shipped October 19, 2026 at 2:40 PM ET, WP-1983)
Customer concerns on a field stop load quickly, Camera Watch loads reliably, swapping the camera on a trap pairs the new camera, caller details list the customer leads, and the time clock shows your real status after an error.

Service saving, search, Route Density Map and Save as Lead fixed (Fix, Shipped October 19, 2026 at 2:25 PM ET, WP-1982)
Saving a service limited to a team works again, search returns results again, the Route Density Map groups locations by city, and Save as Lead in the New Job wizard saves the lead. Clearer messages explain common setup problems.

AI phone bookings show the right visit type (Fix, Shipped October 19, 2026 at 2:20 PM ET, WP-1981)
When the AI phone assistant books a visit, technicians now see the option the customer actually got, and free visits clearly say there is nothing to collect.

Plain-English summaries for Baton referrals (Improvement, Shipped October 19, 2026 at 2:15 PM ET, WP-1980)
When you refer a lead through Baton, the issue notes are filled in with a short plain summary of what the customer needs, leaving out your prices and internal notes.

Cancelling a job reopens its leads (Fix, Shipped October 19, 2026 at 2:08 PM ET, WP-1979)
When a booked job is cancelled, every lead that was marked won for that booking returns to lost so your team can follow up or refer the customer again.

Reminders & Notes in Write-ups & Policies; time off task coaching drafts a write-up (Improvement, Shipped October 19, 2026 at 2:05 PM ET, WP-1978)
Process reminders and performance notes now live on a Reminders & Notes tab in Write-ups & Policies, and time off task coaching creates a write-up draft that a manager approves before the technician sees it.

Cleaner office menus with more room on every page (Improvement, Shipped October 19, 2026 at 2:01 PM ET, WP-1977)
The breadcrumb trail at the top of office pages is gone, giving the search bar and page more room. The side menu now highlights where you are on record pages, remembers when you collapse it, offers Main menu inside sections, and only lists pages you can open.

Appointment page with your booking confirmation (Feature, Shipped October 19, 2026 at 2:00 PM ET, WP-1976)
Customers can get their own appointment page with the booking confirmation, by text or email, to see the visit, ask to change or cancel it, message you and open their account. It becomes live tracking when the technician is on the way, and you choose who on the account gets it.

Pop-up skip limit in Write-ups & Policies (Improvement, Shipped October 19, 2026 at 1:52 PM ET, WP-1974)
Set how many times employees can skip a feedback pop-up from the Write-ups & Policies Settings tab, including requiring an answer right away.

Camera check timing is now a write-up rule (Improvement, Shipped October 19, 2026 at 1:45 PM ET, WP-1972)
Camera check timing write-ups are now drafted automatically by a Write-ups & Policies rule, with your own wording and discipline steps. Managers review each draft before it is sent.

Readable status labels everywhere (Fix, Shipped October 19, 2026 at 1:25 PM ET, WP-1970)
Statuses, types and roles across the app now read like Pending Approval or In Progress instead of raw system codes.

Automatic draft write-ups and company policies (Feature, Shipped October 19, 2026 at 1:24 PM ET, WP-1971)
Late clock-ins, no-shows, missed or late appointments, complaints and policy violations draft write-ups in your own wording. Managers approve every draft, and employees sign write-ups and your company policies.

Road Map stays inside Employee Services (Fix, Shipped October 19, 2026 at 1:20 PM ET, WP-1969)
Opening Road Map & Changes from the Employee Services menu now keeps you in Employee Services with its menu still showing.

Help articles and settings pages use the whole screen (Improvement, Shipped October 19, 2026 at 1:14 PM ET, WP-1967)
Help articles, settings pages, website editor screens and several forms now fill the available space on large monitors instead of a narrow column.

Group chats in team chat (Feature, Shipped October 19, 2026 at 1:14 PM ET, WP-1966)
Start a private group conversation with several teammates at once, give it a name, add people later, and leave whenever you like, in both the office and field apps.

Editing a chat message keeps Save in view (Fix, Shipped October 19, 2026 at 12:59 PM ET, WP-1965)
When you edit a team chat message you already sent, the chat scrolls automatically so the Save button is visible.

Cleaner Employee Feedback page (Improvement, Shipped October 19, 2026 at 12:53 PM ET, WP-1964)
Reminder settings have their own section and the filters now sit with the Feedback Log, so the Employee Feedback page is easier to read on any screen.

User list sorts alphabetically by name (Improvement, Shipped October 19, 2026 at 12:47 PM ET, WP-1963)
The User Management list now opens sorted A to Z by name, matching the names shown on each row, with Name (Z-A) available too.

Customer text replies reach the technician (Idea, Shipped October 19, 2026 at 12:15 PM ET, WP-1959)
When a customer texts back after a reply from their tracking page, the technician sees the text on the visit and gets an alert, while it still appears in Conversations for the office.

Reply to customers from their tracking page (Feature, Shipped October 19, 2026 at 12:07 PM ET, WP-1958)
Technicians and dispatch can answer notes customers send from the live tracking page. Replies show on the page and are texted from your company number, never a personal phone, and tracking texts follow the customer's chosen language.

Routes plan from now when a technician has no working hours (Fix, Shipped October 19, 2026 at 12:04 PM ET, WP-1957)
When a technician has no working hours today, Dispatch now plans their route from the current time and shows a note saying so, instead of leaving stops stuck on Optimizing.

Require the phone app for routes, company by company (Update, Shipped October 19, 2026 at 11:57 AM ET, WP-1956)
Each company can choose whether its technicians must start routes from the phone app, or follow the organization setting. It stays off unless you turn it on.

Faster live technician locations on the map (Improvement, Shipped October 19, 2026 at 3:02 AM ET, WP-1955)
Technician locations now update every few seconds while driving, the map shows when a phone can only share limited tracking, and admins can require the phone app and see a tracking health report for each technician.

Extra job charges join the quote invoice (Update, Shipped October 19, 2026 at 2:21 AM ET, WP-1950)
Extra charges approved on a job sold from a quote are added to that quote's invoice instead of going unbilled; invoices with a payment are left unchanged.

No more workday notes on My Route (Improvement, Shipped October 19, 2026 at 2:11 AM ET, WP-1948)
My Route no longer shows overnight or workday cutoff notes above your stops, leaving more room for your work.

Browser phone company picker is back (Fix, Shipped October 19, 2026 at 1:24 AM ET, WP-1946)
People who work for more than one company can again choose which company to call from in the browser phone, in both the office and field apps.

Field app menu sorted into easy categories (Improvement, Shipped October 19, 2026 at 1:18 AM ET, WP-1945)
The field app menu is now organized into short groups like Today, Jobs & Tasks, Customers & Sales and Messages, so technicians can find what they need quickly instead of scrolling a long list.

One-stop routes no longer stuck on Optimizing route (Fix, Shipped October 19, 2026 at 1:17 AM ET, WP-1944)
When a technician has only one stop, Dispatch now calculates its ETA right away instead of showing Optimizing route forever.

Location notice no longer keeps reappearing (Fix, Shipped October 19, 2026 at 1:17 AM ET, WP-1943)
On Android, the sharing-location notice now appears once when a technician starts their route instead of coming back every time they reopen the app.

Send time-card hours to ADP (Fix, Shipped October 19, 2026 at 12:52 AM ET, WP-1940)
Payroll staff can preview a pay period and send worked hours to ADP, with breaks taken off and overtime split by your rules. Hours are never sent twice.

Phone bridge calls connect again (Fix, Shipped October 19, 2026 at 12:07 AM ET, WP-1939)
Calling a customer through the phone bridge could play an application error when you answered. Calls now connect as before.

AI Autopilot settings save reliably (Fix, Shipped October 18, 2026 at 6:40 PM ET, WP-1936)
AI Autopilot Settings now opens only for owners and admins who can change it, and the page tells you if a save did not go through instead of showing a saved message.

Camera Watch keeps possible captures in front of you (Fix, Shipped October 18, 2026 at 6:13 PM ET, WP-1930)
An open animal alert is no longer replaced by a later blurry photo or knocked camera, unclear captures go to a person instead of being cleared, and a trap that may hold an animal is never sent a reset visit.

AI phone calls no longer create a second task for the same visit (Fix, Shipped October 18, 2026 at 5:40 PM ET, WP-1933)
When a customer adds details after the AI phone agent saves a field task, those details now go on that same task, and questions the agent already answered no longer create extra staff work.

Recorded phone-menu messages get their own call outcome (Improvement, Shipped October 18, 2026 at 5:36 PM ET, WP-1923)
Callers who choose a recorded message in your phone menu now show as Heard Message instead of a lost caller.

Spanish for time off task in the field app (Improvement, Shipped October 18, 2026 at 5:36 PM ET, WP-1932)
The field app's time off task screens now appear in Spanish when Spanish is selected.

Time off task review in the field app (Improvement, Shipped October 18, 2026 at 5:36 PM ET, WP-1932)
Managers can review technicians' time off task explanations and send coaching notes right from the field app.

Clearer parked-near-stop route cards (Fix, Shipped October 18, 2026 at 4:36 PM ET, WP-1929)
The route timeline now tells the difference between a technician who stayed at a stop after finishing it and one who parked nearby without marking Arrived, and names the stop.

Card payments, call transcripts and route balancing follow your team roles (Fix, Shipped October 18, 2026 at 4:34 PM ET, WP-1924)
Taking card payments, rebalancing all routes and requesting call transcripts now follow each person's role at each company, including removed permissions and two-step sign-in.

Cleaner camera inventory after pulls and approvals (Fix, Shipped October 18, 2026 at 4:34 PM ET, WP-1928)
Cameras pulled from jobs, including supervisor-approved pulls, are cleared of customer details and given unique names, and loading or unloading a truck keeps camera status right.

Camera checks restart sooner after a stall (Improvement, Shipped October 18, 2026 at 4:34 PM ET, WP-1928)
When a camera photo check stalls, it is now detected and restarted within minutes instead of half an hour, so trapped-animal photos reach you sooner.

Addresses stay as entered when the map lookup is unsure (Fix, Shipped October 18, 2026 at 4:28 PM ET, WP-1927)
When a typed or spoken address could not be found exactly, the map lookup could save a different street, ZIP or city instead. Addresses are now kept as entered unless the lookup matches the same house, street and town.

Route planning leaves time to spare before appointment windows (Fix, Shipped October 18, 2026 at 4:28 PM ET, WP-1926)
When a route is planned or re-planned, appointments that would be reached with only a few minutes left in their window are moved earlier where possible, so normal delays on the road no longer make them late.

Route distances shown in miles (Improvement, Shipped October 18, 2026 at 4:28 PM ET, WP-1925)
Distances on dispatch and route timeline cards, like how far a technician parked from a stop, now show in miles instead of meters.

Camera fixes: image checks, pulled cameras and stuck runs (Fix, Shipped October 18, 2026 at 3:48 PM ET, WP-1922)
Staff can edit saved image checks again, cameras pulled from a job no longer keep the customer details, and cameras put back on a job are checked for new photos right away.

Job contacts no longer save when you close the window (Fix, Shipped October 18, 2026 at 3:47 PM ET, WP-1921)
Closing Manage Job Contacts now asks before discarding changes instead of saving them, and completing a job while sending the dashboard link records the phase change once.

Carried-over visits marked on every schedule (Improvement, Shipped October 18, 2026 at 2:33 PM ET, WP-1919)
Visits that were not done on their promised day now show a clear carried-over label on Today's Schedule, the appointments calendar and the field schedule, with the history one tap away.

Recurring plan billing and training reminders run again (Fix, Shipped October 18, 2026 at 2:18 PM ET, WP-1918)
Scheduled recurring plan invoices, retries of failed plan payments, and training reminders run on schedule again after a recent interruption.

New quotes use the right company terms and tax (Fix, Shipped October 18, 2026 at 1:48 PM ET, WP-1915)
New quotes now look up their company's default terms and tax rate by the company record itself, so the right ones are picked reliably.

Quote builder built for phones (Update, Shipped October 18, 2026 at 1:48 PM ET, WP-1914)
Creating a quote in the field app now uses a phone wizard with large buttons and a full screen for each item.

Auto-dispatch fits appointments onto busy routes (Fix, Shipped October 18, 2026 at 1:31 PM ET, WP-1910)
Auto-dispatch and the manual assignment warning now fit customer appointments onto routes full of short, flexible stops when that work can be done later and the day still ends on time.

New Task screen built for phones (Improvement, Shipped October 18, 2026 at 1:29 PM ET, WP-1911)
Adding a task to a job in the field app now opens a phone screen with large buttons and full-screen sheets for reviewing a job's existing tasks.

See when an appointment was carried over from an earlier day (Improvement, Shipped October 18, 2026 at 1:23 PM ET, WP-1909)
Appointments carried over from an earlier day show "No window" and the promised day on dispatch, task pages, the field app and customer conversations. Tap it to see when it was booked, taken off a route and reassigned.

Benefit enrollment works again (Fix, Shipped October 18, 2026 at 1:22 PM ET, WP-1908)
Bulk Enroll now finds all active employees and says if anyone could not be enrolled, and people who left a benefit plan can join it again.

Payment method and benefits screens built for phones (Improvement, Shipped October 18, 2026 at 1:22 PM ET, WP-1907)
In the field app, How You Get Paid and Benefits now have phone screens with big tap choices, clear verification status and the cost per check for each plan.

Route planning uses only your own saved addresses (Fix, Shipped October 18, 2026 at 1:20 PM ET, WP-1906)
When a stop has no map location yet, route optimizing and trimming now use only an exact match from your own saved addresses, never a similar address from elsewhere.

No false late alerts for appointments moved from another day (Fix, Shipped October 18, 2026 at 1:14 PM ET, WP-1905)
Dispatch is no longer warned that a technician will be hours late for an appointment that was carried over or moved from an earlier day onto today's route.

Route stops no longer borrow a similar address location (Fix, Shipped October 18, 2026 at 1:13 PM ET, WP-1903)
Automatic route planning now uses only an exact address match when a stop has no map location yet, so stops are no longer placed at a different property with a similar address.

Safer W-4 saving and a phone-friendly W-4 (Fix, Shipped October 18, 2026 at 1:09 PM ET, WP-1902)
Updating a W-4 can no longer leave an employee without one on file, and technicians can fill out their W-4 on a phone-friendly form.

Camera outage calls and texts respect do-not-call and do-not-text (Fix, Shipped October 18, 2026 at 1:07 PM ET, WP-1901)
Automatic camera-outage calls and texts now skip customers marked do-not-call or do-not-text and greet customers by their own first name.

Easier time off and pay screens in the field app (Improvement, Shipped October 18, 2026 at 1:06 PM ET, WP-1900)
Technicians can ask for time off, cancel a pending request and check deductions, bonuses and pay notifications on phone-friendly screens.

Test check-in calls no longer text the customer (Improvement, Shipped October 18, 2026 at 12:52 PM ET, WP-1899)
Answering a test check-in call no longer texts the job customer or adds activity to the job, follow-ups from a real call happen once, and camera outages no longer create duplicate tasks.

Start your route to see your stops (Improvement, Shipped October 18, 2026 at 12:49 PM ET, WP-1898)
Technicians see their stops and route map only after starting their route, with a clear message when the route hasn't started or has ended. Starting and ending a route now offers to clock in or out, which stays optional.

Easier pesticide application records in the field app (Improvement, Shipped October 18, 2026 at 12:41 PM ET, WP-1897)
Technicians record pesticide applications on a phone-friendly form with tap choices and a full product list showing truck stock, and saves are protected from accidental duplicates.

Automatic route balancing runs again (Improvement, Shipped October 18, 2026 at 12:36 PM ET, WP-1896)
Automatic dispatch once again moves urgent waiting work ahead of lower-priority stops, balances routes between technicians and trims routes that run past the end of a shift.

Task charges are invoiced once, with stronger protections (Fix, Shipped October 18, 2026 at 12:22 PM ET, WP-1894)
Approved task charges can no longer end up on two invoices when a task completes and a job phase changes together, and account protection was improved across invoicing, email setup and payment settings.

Phone-friendly scheduling and review when booking a job in the field app (Improvement, Shipped October 18, 2026 at 12:22 PM ET, WP-1893)
Booking a job from the field app now has large, easy-to-tap scheduling options and a review screen where each section can be tapped to go back and change it.

New Job customer search finds every customer (Fix, Shipped October 18, 2026 at 12:18 PM ET, WP-1892)
When booking a job, the customer search now finds customers who are not yet assigned to a company, handles commas, and shows their recent jobs.

New Job in the field app is built for phones (Improvement, Shipped October 18, 2026 at 12:18 PM ET, WP-1891)
Booking a new job from the field app now uses a full-screen customer search, tap choices instead of dropdowns, quantity buttons and large payment options.

Route pauses while dispatch re-optimizes it (Improvement, Shipped October 18, 2026 at 12:12 PM ET, WP-1890)
When dispatch re-optimizes your route, the route page shows a short update notice until the new order is saved, so you never head to a stop that is about to move.

Route stays hidden while it is being re-planned (Improvement, Shipped October 18, 2026 at 12:07 PM ET, WP-1889)
After starting your route, the route page shows a short planning notice until your stops are in their new order, so you never head to a stop that is about to move.

Full-screen Create Quote in the field app (Improvement, Shipped October 18, 2026 at 12:04 PM ET, WP-1887)
Creating a quote from the field app now opens a full-screen phone layout for both jobs and customers, and old New Job links open the full New Job wizard.

After-call suggestions now lead to real actions (Fix, Shipped October 18, 2026 at 12:04 PM ET, WP-1888)
The suggestion card after a browser-phone call now opens the customer conversation, where booking a job, adding a lead or creating a task actually happens, instead of showing a success message for nothing.

No more duplicate service points (Fix, Shipped October 18, 2026 at 11:53 AM ET, WP-1886)
Saving a service point closes the form so it cannot be added twice, and retrying compliance documents only sends the ones that did not go out.

Phone-sized pop-ups on field jobs and tasks (Improvement, Shipped October 18, 2026 at 11:53 AM ET, WP-1885)
Quotes, service points, camera assignment, compliance documents, equipment and status confirmations on field job and task screens now open as large phone-friendly sheets.

Verification codes respect do-not-text (Fix, Shipped October 18, 2026 at 11:51 AM ET, WP-1884)
Sign-in codes for customer pages are no longer texted to numbers marked do-not-text, and they always come from the company the record belongs to.

Routes adjust when technicians start late (Feature, Shipped October 18, 2026 at 11:51 AM ET, WP-1883)
When a technician starts their route late, the route is re-planned from where they are so customer appointments are still met. Dispatch is told about late starts, and an appointment that would be missed can move to another available technician automatically.

Full job booking in the field app (Update, Shipped October 18, 2026 at 11:47 AM ET, WP-1882)
Creating a job in the field app now uses the full step-by-step wizard on a phone screen, including payment, quote linking and saving as a lead.

Receipts always show your company (Fix, Shipped October 18, 2026 at 11:42 AM ET, WP-1881)
Payment receipts always come from your company name, and the receipt summary shows how many invoices were paid.

Phone-friendly payments in the field app (Improvement, Shipped October 18, 2026 at 11:42 AM ET, WP-1880)
Technicians can take card, tap, cash, check or credit payments and send receipts from a full-screen, phone-sized payment screen.

Office staff can book from the field app (Fix, Shipped October 18, 2026 at 11:31 AM ET, WP-1879)
Appointments booked from the field app by someone who is not a field technician are now left for dispatch to assign instead of being refused.

Phone-friendly appointment scheduling in the field app (Improvement, Shipped October 18, 2026 at 11:31 AM ET, WP-1878)
Booking, rescheduling and adding tasks in the field app now use a phone-sized appointment screen with day buttons, big time choices and simple switches.

Routes no longer send technicians to an appointment hours early (Fix, Shipped October 18, 2026 at 11:30 AM ET, WP-1876)
Route optimization now does nearby stops first and arrives close to when an appointment window opens, instead of sending the technician early to sit and wait.

Customer Operations settings need access to all companies (Fix, Shipped October 18, 2026 at 11:26 AM ET, WP-1875)
Customer Operations playbook settings turn automatic outreach on for every company, so only managers who work for all of your companies can change them.

Smoother new invoices (Fix, Shipped October 18, 2026 at 11:24 AM ET, WP-1874)
Adding the first catalog item to a new invoice now fills the empty starter line, so the invoice saves without an empty-item error.

Phone-friendly task dispatch and invoices in the field app (Improvement, Shipped October 18, 2026 at 11:24 AM ET, WP-1873)
Technicians can dispatch a new field task, check a job's existing tasks first, and create an invoice from phone-sized screens in the field app.

Next actions respect your company access (Fix, Shipped October 18, 2026 at 11:14 AM ET, WP-1872)
Recommended next actions in Conversations now only draw on records from the companies you work for.

Safer conference calls and call parking (Fix, Shipped October 18, 2026 at 11:12 AM ET, WP-1871)
Conference calls, call parking and live call listening now only act on your own calls and the companies you work for.

Plan cancellations are recorded once (Fix, Shipped October 18, 2026 at 11:08 AM ET, WP-1870)
Cancelling a recurring plan twice no longer creates a second early termination fee or credit, and the fee invoice carries the right company.

Clearer call transfers (Fix, Shipped October 18, 2026 at 11:05 AM ET, WP-1869)
A call transfer that cannot go through on that company line now says so instead of quietly failing, and outside transfers go to US and Canada numbers only.

Late fees and payment reminders are never doubled (Fix, Shipped October 18, 2026 at 11:01 AM ET, WP-1868)
Overdue invoices can no longer get the late fee added twice, and payment reminders are never sent twice when reminder runs overlap.

Voicemail drops respect your Do Not Call list (Fix, Shipped October 18, 2026 at 10:51 AM ET, WP-1867)
Power Dialer voicemail drops now skip numbers on your Do Not Call list and customers who asked not to be called.

Safer payment setup (Fix, Shipped October 18, 2026 at 10:41 AM ET, WP-1866)
Setting up card payments for a company now checks that you manage settings for that company, and a double click can no longer start a second payment account.

Addresses from calls are found far more reliably (Fix, Shipped October 18, 2026 at 10:35 AM ET, WP-1865)
Addresses customers say on calls and voicemails are now matched to the real property even without a state or ZIP, with spoken numbers or spelling corrections. Near matches show as suggestions to confirm.

Camera notes stay with the camera (Fix, Shipped October 18, 2026 at 10:33 AM ET, WP-1864)
Notes added from a camera in the field app now appear on that camera right away, and retrying a partly sent message no longer sends the same message twice.

Phone-friendly messaging and notes in the field app (Improvement, Shipped October 18, 2026 at 10:33 AM ET, WP-1863)
Technicians can text or email a customer, with an AI writer, and add notes with photos and tags from phone-sized screens in the field app.

Connected apps keep working while you reconnect (Update, Shipped October 18, 2026 at 4:31 AM ET, WP-1862)
Starting to reconnect Gusto or Xero no longer turns off the working connection before you finish, and disconnecting a connected app now tells you if it did not save.

Phone-friendly contact form in the field app (Improvement, Shipped October 18, 2026 at 4:23 AM ET, WP-1861)
Technicians can add and edit customer contacts in the field app with a full-screen, tap-friendly form, including addresses, tags and how their calls are handled.

Website chat can book services with several options (Fix, Shipped October 18, 2026 at 4:18 AM ET, WP-1860)
The website chat assistant can now look up openings and book services that come in several options, such as removal priced per animal, and asks which option fits before booking.

Connected apps respect opt-outs and show real figures (Fix, Shipped October 18, 2026 at 4:18 AM ET, WP-1859)
Mailchimp sync and review invites now skip customers who opted out, the CallRail page shows your real figures, and Google Local Services gives you a private lead link.

Easier Add Lead in the field app (Improvement, Shipped October 18, 2026 at 4:15 AM ET, WP-1858)
Adding a lead from the field app now opens a phone-friendly sheet with big buttons for source, status, priority and quick follow-up dates, and leads from conversations stay tied to the right company line.

AI Autopilot alerts show real totals and no duplicates (Fix, Shipped October 18, 2026 at 4:14 AM ET, WP-1857)
Scan Alerts now counts every overdue invoice, waiting lead, open quote and unassigned task, finds customers with no service in 90 days, and updates existing alerts instead of adding copies.

Online bookings for property-paid work go for approval (Improvement, Shipped October 18, 2026 at 4:14 AM ET, WP-1856)
When a tenant books work their property account pays for online, the request goes to the property manager or office for approval. Approved requests can then be booked, or a plan started, in one step.

Clear refresh prompt after an update (Fix, Shipped October 18, 2026 at 3:57 AM ET, WP-1852)
If a browser tab was left open while WildPipe updated, opening a new screen now offers a one-tap refresh that keeps your place instead of an error message.

Better protection for connected apps and fairer rain retries (Fix, Shipped October 18, 2026 at 3:56 AM ET, WP-1853)
Improved account protection for connected apps, rain-delayed stops are retried for every company, and the scheduling view shows customer names only for visits you can open.

Check equipment out to any teammate (Improvement, Shipped October 18, 2026 at 3:52 AM ET, WP-1850)
The office Equipment page can check equipment out to any active teammate, and every checkout, return and retirement keeps the checkout history accurate.

On The Way texts reach customers even with no signal (Improvement, Shipped October 18, 2026 at 3:52 AM ET, WP-1851)
When a technician taps On The Way with no signal, the customer is texted as soon as the phone reconnects, unless the technician has already arrived or the trip is old.

Team chat pop-out window fixed (Fix, Shipped October 18, 2026 at 3:44 AM ET, WP-1849)
The pop-out button on team chat now opens chat in its own window instead of a page-not-found screen.

Safer scheduling, briefing and warranty claim checks (Fix, Shipped October 18, 2026 at 3:42 AM ET, WP-1848)
Changing a technician's hours now needs the Scheduling permission, the daily AI briefing runs once a day for people with Reports access, and repeat lead scoring no longer stacks duplicate alerts.

Team chat messages no longer pop up while you type (Improvement, Shipped October 18, 2026 at 3:35 AM ET, WP-1846)
New direct messages and chat mentions no longer show a pop-up inside the app, so they cannot interrupt typing. They still appear in the notification bell and chat badge.

Last route miles kept after a clock-out with no signal (Fix, Shipped October 18, 2026 at 3:20 AM ET, WP-1845)
GPS recorded during a route before a clock-out made with no signal now uploads when the phone reconnects instead of being lost.

See which hours were clocked with no signal (Improvement, Shipped October 18, 2026 at 3:20 AM ET, WP-1845)
Time Tracking, Run Payroll and My Payroll mark hours that were clocked with no signal and sent later, showing when each tap happened and when it arrived.

Crew changes follow the Crew permission (Fix, Shipped October 18, 2026 at 3:20 AM ET, WP-1844)
Adding or removing crew members now needs the Crew permission for that company, while the lead technician can still hand the lead to a crew member. Anomaly scans show company-wide numbers only to people with Reports access.

Move the phone number you already have (Feature, Shipped October 18, 2026 at 3:18 AM ET, WP-1843)
Bring your existing business number to WildPipe in a few guided steps, for free. You can follow every step, fix anything the carrier rejects in one click, and the number is set up for calls and texts automatically when it arrives.

Fill in reports with no signal (Improvement, Shipped October 18, 2026 at 2:53 AM ET)
The field report page now opens for jobs on your route even without a signal, and submitted reports are saved on the phone with their photos and sent when you are back in coverage.

Move equipment from a QR scan with no signal (Improvement, Shipped October 18, 2026 at 2:53 AM ET, WP-1841)
Equipment buttons after scanning a QR code (deploy, return, assign) now work without a signal and send later, keeping checkout records in step.

Clock in and out with no signal (Idea, Shipped October 18, 2026 at 2:53 AM ET, WP-1841)
In the field app, clock in, clock out and breaks now work without a signal and keep the time you tapped, then send automatically when you are back in coverage.

Tighter access checks on reports, calls and phone settings (Fix, Shipped October 18, 2026 at 2:46 AM ET, WP-1840)
Report templates, report statistics and phone number setup are now limited to the people whose role covers them, and certificates and call details follow each person's normal access.

Clearer AI connection approval page (Improvement, Shipped October 18, 2026 at 2:37 AM ET, WP-1839)
After you approve or deny an AI application, the page shows the result and tells you to go back to the app. Old links say whether they were already approved, denied or expired, and you are told when the app is already connected.

Customer pages and forms share only what they should (Fix, Shipped October 18, 2026 at 1:59 AM ET, WP-1837)
Tracking links, the booking form and website forms now share only what each visitor should see, form auto-replies respect unsubscribes, and company websites list only that company's own services and logo.

Managers and bookkeepers see team pay rates (Improvement, Shipped October 18, 2026 at 1:59 AM ET, WP-1836)
People with payroll access, such as managers and bookkeepers, now see every team member's pay rates on payroll screens instead of blank rates.

Labeled threshold boxes in Customer Operations (Fix, Shipped October 18, 2026 at 1:39 AM ET, WP-1835)
Each signal threshold box in Customer Operations playbooks is now connected to its name, so screen readers announce it and clicking the name moves you into the box.

Clearer phone system names in settings (Improvement, Shipped October 18, 2026 at 1:16 AM ET, WP-1834)
Phone settings, texting registration, call logs and help articles now use plain names such as Phone Account and Carrier review.

The roadmap is now called Road Map & Changes (Improvement, Shipped October 18, 2026 at 12:53 AM ET, WP-1833)
The roadmap in the app, in field mode and on our website is now called Road Map & Changes, since it shows both what we plan to build and every update we ship.

Training list and AI call suggestion fixes (Fix, Shipped October 17, 2026 at 11:42 PM ET, WP-1830)
My Training no longer offers courses a manager has turned off, and their reminders stop. Creating a job or task from an AI call suggestion now always marks it done and closes open leads.

More room on My Route (Improvement, Shipped October 17, 2026 at 10:59 PM ET, WP-1829)
My Route no longer shows a route workday date box at the top, so your stops get the space. A note appears only when a route is still running overnight.

Taller top bar in the field app (Improvement, Shipped October 17, 2026 at 10:51 PM ET, WP-1828)
The top bar in the field app on phones is now taller, giving its buttons more room below the phone status bar.

My Route location check and app calls no longer stall on phones (Fix, Shipped October 17, 2026 at 10:28 PM ET, WP-1826)
On the Android and iPhone apps, the location check on My Route and the setup for app phone calls could get stuck waiting. Both now finish right away.

Property diagrams in Spanish (Improvement, Shipped October 17, 2026 at 8:51 PM ET, WP-1825)
The field app property diagram screens are available in Spanish for team members who use the app in Spanish.

Property diagram pictures now save (Fix, Shipped October 17, 2026 at 8:30 PM ET, WP-1823)
Property diagram pictures and background photos now save, so diagrams show correctly on jobs, in reports and on customer proposals.

Property diagrams: aerial photos, finger drawing and stamps (Idea, Shipped October 17, 2026 at 8:30 PM ET, WP-1822)
Start a diagram from an aerial photo of the property with the scale set for you, draw with your finger in the field app, place stamps, measure rooflines and areas, and add a legend and notes.

AI phone calls that end normally no longer ring your team (Fix, Shipped October 17, 2026 at 8:15 PM ET, WP-1806)
When the AI phone agent finished a call and hung up, the caller could be sent to your team as if the call had dropped. Calls the agent ends on purpose now simply end.

Navigate button opens maps more reliably (Fix, Shipped October 17, 2026 at 8:15 PM ET, WP-1794)
If Maps does not open from Navigate, the app tries another way and, if it still fails, shows the address with a Copy button and reports the problem automatically.

Technicians can open their bug reports and see replies (Fix, Shipped October 17, 2026 at 8:15 PM ET, WP-1795)
Team members without admin access can open their own bug reports and see replies from the team as soon as they are posted.

See where traps were set on a job, even after they are removed (Feature, Shipped October 17, 2026 at 8:01 PM ET, WP-1821)
Jobs now list every trap placed on them with its photo, target animals, dates and the exact spot on the map, so a replacement can go back in the same place.

Book emergency jobs as ASAP without an appointment window (Feature, Shipped October 17, 2026 at 7:57 PM ET, WP-1813)
When creating a job, turn on ASAP to send the next available technician as an urgent stop for today with no appointment window.

Jobs remember their target animals (Feature, Shipped October 17, 2026 at 7:57 PM ET, WP-1814)
A job keeps the animals it is targeting even after a trap is removed, so the next technician knows what to set. Staff and technicians can edit it.

Camera search no longer shows a different camera (Fix, Shipped October 17, 2026 at 7:57 PM ET, WP-1815)
Searching for a camera serial that is not in the system now shows no results instead of a different camera.

Job task lists show when each task was finished (Improvement, Shipped October 17, 2026 at 7:57 PM ET, WP-1816)
The task list on a job now shows the due date for open tasks and the date and time each closed task was completed or failed.

Add Lead is back at the top of a conversation (Fix, Shipped October 17, 2026 at 7:57 PM ET, WP-1817)
The Conversations screen again has a Lead button beside Assist and AI Call, so you can add a lead without opening the side panel.

See who reacted to a team chat message (Improvement, Shipped October 17, 2026 at 7:57 PM ET, WP-1818)
Tap or hover a reaction in team chat to see everyone who reacted with it, and add or remove your own from the same place.

Internal tasks no longer switch to a different task (Fix, Shipped October 17, 2026 at 7:57 PM ET, WP-1819)
The browse filter next to Previous and Next on an internal task is clearly labeled and no longer opens a different task by itself.

Message alerts no longer interrupt what you are typing (Fix, Shipped October 17, 2026 at 7:56 PM ET, WP-1820)
Alerts for new texts and chat messages now show as a small notice in the corner that closes by itself, instead of a pop-up that blocked forms.

Start a recurring plan for every unit in a building (Feature, Shipped October 17, 2026 at 7:35 PM ET, WP-1812)
Property managers can now be set up with a recurring plan for every unit at once, each billed at its unit-type contract price. Units already on that plan are skipped.

The roadmap now updates live (Improvement, Shipped October 17, 2026 at 7:16 PM ET, WP-1811)
The roadmap in the app, in field mode and on our website updates on its own as work moves from Next to Now and ships, so you always see what we are working on right now.

Office sign-out warns about unsent field work (Improvement, Shipped October 17, 2026 at 7:15 PM ET, WP-1810)
Signing out of the office app now warns you when field work saved without a signal has not been sent yet, so it is not left behind.

Calls covered by WildPipe answering connect reliably again (Fix, Shipped October 17, 2026 at 7:13 PM ET, WP-1808)
Calls to companies using WildPipe answering coverage now reach the answering team or AI agent as set up, including numbers without their own routing rules.

A quick "Did that work?" when something may have quietly failed (Improvement, Shipped October 17, 2026 at 7:13 PM ET, WP-1809)
If something you pressed may have failed without any message, a small note asks whether it worked. Tap No and we report it, keep what you typed and offer Try again. It closes by itself and appears rarely.

What's new inside the field app (Improvement, Shipped October 17, 2026 at 7:07 PM ET, WP-1807)
The field app Roadmap now has a What's new tab, and tapping an update number opens it right in the app instead of the website.

Keep your typing when a save fails (Improvement, Shipped October 17, 2026 at 6:56 PM ET, WP-1805)
If a save fails, what you typed is kept and the message offers Try again. If the form closed, you can put your typing back when you open it again.

Problems are reported to us automatically (Feature, Shipped October 17, 2026 at 6:56 PM ET, WP-1801)
When something you are doing fails, WildPipe now reports it to our team automatically. It appears in your bug report list, you can add details, and you are told when it is fixed.

Station barcode scanner made for phones in the field app (Improvement, Shipped October 17, 2026 at 6:28 PM ET, WP-1804)
In the field app, scanning a bait station barcode now opens a full-screen camera with large buttons. You can type the code instead, and when a code is not found you can scan again or add a new station with it.

Phone-friendly tax documents, bait stations and Help in the field app (Update, Shipped October 17, 2026 at 6:25 PM ET, WP-1803)
In the field app, tax documents, bait station details, adding a station and the Help Center now have their own phone screens with large buttons, and payroll forms open from the bottom of the screen.

Easier-to-read in-app Roadmap with What's new (Improvement, Shipped October 17, 2026 at 6:18 PM ET, WP-1802)
The in-app Roadmap uses the full width of the screen with simple tabs and a type filter, and shows What's new and each shipped update right on the page.

Automatic nightly mileage (Idea, Shipped October 17, 2026 at 6:17 PM ET, WP-1800)
Each technician's driven miles are now calculated automatically every night for the previous day, from their recorded GPS.

One clean GPS track per technician (Improvement, Shipped October 17, 2026 at 6:17 PM ET, WP-1800)
When a technician is signed in on two devices, only one device records their location, with the app preferred over a browser, so tracks no longer zigzag between two devices.

Field app roadmap shows when updates shipped (Improvement, Shipped October 17, 2026 at 6:10 PM ET)
The roadmap in the field app now shows the date and time each shipped update went live.

Roadmap and changelog show when each update shipped (Update, Shipped October 17, 2026 at 6:10 PM ET, WP-1799)
Hundreds of past updates on the roadmap and changelog now show their real publish time instead of only the day, and the field app roadmap shows when each shipped item went live.

Sign custom pricing addendums in the app (Improvement, Shipped October 17, 2026 at 6:07 PM ET, WP-1798)
Custom pricing offers now include a written pricing addendum that the account owner reads and signs in the app. The signed copy is available anytime under Platform Billing.

Field app screens stay clear of the phone status and navigation bars (Fix, Shipped October 17, 2026 at 6:03 PM ET, WP-1797)
In the Android and iPhone apps, field screens, pop-ups and full-screen forms no longer slide under the phone status bar or navigation bar, and bottom pop-ups open from the bottom of the screen.

Custom pricing offers you can accept in the app (Feature, Shipped October 17, 2026 at 5:57 PM ET, WP-1796)
Account owners can review a custom pricing offer from WildPipe, see the estimated savings and start date, and accept or decline it right in Platform Billing with no paperwork.

Clearer bug report details in the field app (Update, Shipped October 17, 2026 at 5:43 PM ET, WP-1793)
Technicians can open their bug reports in the field app to see a plain status, their screenshots and replies from the team, and reopen a problem that comes back.

Report a bug from the field app (Fix, Shipped October 17, 2026 at 5:32 PM ET, WP-1792)
Technicians can report a problem straight from the field app with a description and screenshots, and see the status of their past reports.

Roadmap shows recently shipped work with dates and times (Improvement, Shipped October 17, 2026 at 5:30 PM ET, WP-1791)
The in-app Roadmap now lists the latest 100 shipped updates, each with the date it shipped and the time when it was recorded. Each column scrolls on its own, so long lists stay easy to browse.

More complete technician GPS tracks, mileage and timeline (Fix, Shipped October 17, 2026 at 5:28 PM ET, WP-1790)
Technician GPS tracks no longer lose points on slow connections, parked time shows as parked, GPS Track shows the path actually driven with gaps marked, and GPS Timeline and automatic mileage now use recorded locations.

Cleaner dispatch header for large teams (Improvement, Shipped October 17, 2026 at 5:00 PM ET, WP-1789)
The technician shortcut buttons at the top of the Dispatch page were removed. Open any technician route from the Technicians tab, where you can search and filter.

Route lines no longer cover stop details on the dispatch map (Fix, Shipped October 17, 2026 at 4:58 PM ET, WP-1788)
The technician route line now draws beneath stop markers and stop detail pop-ups on the dispatch map, so task details and buttons stay readable.

Warranty claim photos are visible to your team (Fix, Shipped October 17, 2026 at 4:50 PM ET, WP-1787)
Photos customers attach to a warranty claim from their portal now show on the Warranty Claims screen, and ending a camera outage counts finished visits correctly.

Camera outage Test Auto-Contact works again (Fix, Shipped October 17, 2026 at 4:47 PM ET, WP-1783)
Test Auto-Contact in the camera outage call queue sends the test text or call to your own cell phone, marked as a test, and never reaches a customer.

Trap and camera deployment photos save again (Fix, Shipped October 17, 2026 at 4:35 PM ET, WP-1785)
Photos taken when placing, adding or editing a trap or camera save again and show on the trap, camera and job screens in the office and field apps.

AI texting refers loose and aggressive pet reports to the right agency (Fix, Shipped October 17, 2026 at 4:35 PM ET, WP-1784)
When someone texts about a loose, aggressive, stray or injured dog or cat, the AI text assistant gives them the local animal agency you set up instead of filing it for office review.

Calls to numbers without call routing are answered again (Fix, Shipped October 17, 2026 at 4:35 PM ET, WP-1779)
Calls to a business number that has no call routing set up are answered by the contact center again instead of being disconnected.

Camera outage Auto Text and Auto Call work again (Fix, Shipped October 17, 2026 at 4:35 PM ET, WP-1781)
The Auto Text and Auto Call buttons in the camera outage call queue send again, and customer replies are matched to your own outage messages.

Roadmap voting in the field app and on the public roadmap (Improvement, Shipped October 17, 2026 at 4:35 PM ET, WP-1782)
Technicians can vote, comment and suggest ideas from a phone-friendly roadmap page in the field app, and anyone can vote on the public roadmap with an email address.

Product roadmap: vote, comment and suggest features (Feature, Shipped October 17, 2026 at 4:35 PM ET, WP-1778)
A Roadmap & Ideas page in the app shows what we are building now, next and later, and what just shipped. Customers vote, comment, suggest features and follow their own requests.

Hear automatically when roadmap items ship (Improvement, Shipped October 17, 2026 at 4:21 PM ET, WP-1786)
When work you voted for or asked for is finished, you now get a notice automatically, linked to its changelog entry.

AI phone agent confirms bookings reliably and saves complaints (Fix, Shipped October 17, 2026 at 3:34 PM ET, WP-1777)
The AI phone agent now waits for slow bookings instead of telling callers they did not go through, and saves a customer complaint before offering a free inspection. Office follow-up tasks now say when an appointment was actually booked.

Heading Font and tooltip colors reach more of the app (Improvement, Shipped October 17, 2026 at 3:05 PM ET, WP-1775)
Your Heading Font now applies to large bold titles across the app, not just formal headings. Tooltips now follow your menu and border colors, and their tooltip colors can be set separately in Advanced Controls.

Navigate buttons open Google Maps in the Android app (Fix, Shipped October 17, 2026 at 3:03 PM ET, WP-1774)
Tapping Navigate or Directions in the Android field app now opens Google Maps with the stop address. Before, the button could do nothing.

Branding & Colors now reaches every screen (Improvement, Shipped October 17, 2026 at 2:59 PM ET, WP-1773)
Your colors, corners, shadows and line spacing now apply to charts, map pop-ups, status colors, small corners, the sidebar and the phone status bar. Picking one color also updates the fields and menus built on it and keeps their text readable.

Status colors now show and follow your brand colors (Fix, Shipped October 17, 2026 at 2:31 PM ET, WP-1772)
Green, amber and red status tints that were not showing on payroll, inventory, camera crawls, contracts, dispatch and other screens now appear, and more screens now follow your Branding & Colors settings and dark mode.

More dropdowns match the fields around them (Fix, Shipped October 17, 2026 at 2:17 PM ET, WP-1771)
Payment Terms on invoices, complaint job and task pickers, supply and assist stop time, website section columns, and the onboarding time zone dropdown now match the height of the fields and buttons beside them.

Buttons and fields in the same row now line up (Fix, Shipped October 17, 2026 at 2:13 PM ET, WP-1770)
Buttons, dropdowns and fields that sit side by side now share one height on signup, the customer portal card form, field email and stations, campaigns, coaching, dispatch analytics, service areas and several cards.

Leads Overview controls now match in size (Fix, Shipped October 17, 2026 at 2:08 PM ET, WP-1769)
The date range picker on the dashboard Leads Overview card now matches the size and text of the View All button next to it.

Stronger separation between your companies (Improvement, Shipped October 17, 2026 at 1:32 PM ET, WP-1768)
Customer records, payments, website leads, email and portal access now stay within the company they belong to, and staff limited to certain companies see only those customers. Sign-out also clears saved conversation lists on shared devices.

Duplicate customer warnings stay within one company (Fix, Shipped October 17, 2026 at 1:11 PM ET, WP-1767)
Editing a customer no longer offers to merge them with a customer of another company who has the same email or phone. Duplicate warnings and merges now only involve customers of the same company.

Fewer false "unsaved draft" prompts when creating tasks (Fix, Shipped October 17, 2026 at 12:43 PM ET, WP-1766)
Opening Create Task and leaving without changing anything no longer shows an "unsaved draft" message next time. Drafts are now saved only after you start filling in the form, and are cleared when you update or edit an existing task instead.

Halloween greeting title reads correctly (Fix, Shipped October 17, 2026, WP-1705)
The "Happy Halloween" title in the seasonal greeting now reads correctly instead of showing extra words.

KPI reports follow each person’s company access (Improvement, Shipped October 17, 2026, WP-1699)
KPIs & Reports now only include the companies a person is allowed to see reports for, including the “all companies” view. Overdue-invoice, commission and time figures also respect the company filter now.

Company choices match each person’s access (Improvement, Shipped October 17, 2026, WP-1698)
Company pickers now list only the companies a person works in and are hidden when there is just one. Only owners and admins can move an existing job to a different company, a customer’s company can’t be changed after the customer is created, and tasks always stay with their job’s company.

Book jobs and send tenant notices from a corporate account (Improvement, Shipped October 17, 2026, WP-1691)
Office staff can book a job for a unit or the whole property straight from the corporate account page and send a service-day notice to every tenant in a building. Account pages now update live, and recurring plans follow the account’s property-wide or per-unit plan setting.

Private business details and customer booking photos (Improvement, Shipped October 17, 2026 at 6:34 AM ET, WP-1765)
Tax IDs, payroll and commission settings, and vendor account numbers are now shown only to people who manage them. Photos customers add when booking online now appear on the job page in the office and field app for staff who can see that job.

More reliable route line on the live tracking map (Improvement, Shipped October 17, 2026 at 6:26 AM ET, WP-1764)
The road line on the customer's live tracking map now comes from WildPipe's own systems instead of a free public map service, so it loads more reliably and the technician's location is no longer shared with that service.

Unit contract prices for plans and charges (Feature, Shipped October 17, 2026 at 6:26 AM ET, WP-1763)
Property accounts can now set contract prices per unit type for recurring plans and for individual charges, such as a per-visit trap check, in addition to one-time services. New plans, quotes, invoices and charges for those units use them automatically.

Text assistant no longer repeats its animal questions (Fix, Shipped October 17, 2026 at 6:26 AM ET, WP-1762)
When a customer answered the text assistant's questions about an animal in the attic or walls, it could ask the same two questions again instead of moving on to the right service and price. Their answers now count, and the conversation moves forward.

Billing notices for property accounts go to whoever pays (Fix, Shipped October 17, 2026 at 6:11 AM ET, WP-1761)
Payment reminders, failed-payment notices and plan billing messages for work a property account pays for now go to the account's billing contact instead of the tenant, so tenants never see those amounts. Plan welcome texts only show tenants the price when the account allows it.

Test your text and website chat assistants (Feature, Shipped October 17, 2026 at 6:08 AM ET, WP-1760)
The AI assistant test suite now has Text and Website chat tabs. Each test holds a full practice conversation with your real assistant, nothing is saved or sent, and you see the conversation, the result and every action it tried.

Contract prices on online and AI phone bookings (Improvement, Shipped October 17, 2026 at 6:07 AM ET, WP-1759)
Tenants who book online or with the AI phone agent now get their unit's contract price. The AI never charges more than the price it gave the caller. Card-expiry warnings and service report settings are now available through the API and AI connections.

Unit contract prices on every new quote and invoice (Improvement, Shipped October 17, 2026 at 6:02 AM ET, WP-1758)
Quotes and direct invoices for a property-account tenant now use the unit's contract price however they are created, including by the AI agents, the Contact Center and the API. Prices your team types in are kept as entered.

AI insights shown only to the right people (Improvement, Shipped October 17, 2026 at 6:02 AM ET, WP-1757)
Organization-wide AI insights, such as overdue invoice totals and hot-lead alerts, now appear only for office staff who manage that area across every company. Manual AI lead scoring and upsell checks only include records the person running them can see.

Call recordings start when your team answers (Improvement, Shipped October 17, 2026 at 5:56 AM ET, WP-1756)
Recordings of queue calls now begin when a team member picks up, so they skip the hold music and are quicker to review and transcribe. Missed calls and voicemails no longer create an extra recording.

Personal email and customer files stay private (Improvement, Shipped October 17, 2026 at 5:55 AM ET, WP-1755)
Personal email inboxes are now visible only to their owner. Job photos, email attachments, conversation files, equipment records and AI conversation summaries follow the same access as the customer or job they belong to. Vendor records can be changed only by people with Settings access.

Unit contract prices and portal bookings load for office staff (Fix, Shipped October 17, 2026 at 5:55 AM ET, WP-1754)
Contract prices on property accounts and visits customers booked from their portal now load correctly for office staff, limited to the companies each person works in.

Contract prices on every unit visit (Improvement, Shipped October 17, 2026 at 5:52 AM ET, WP-1753)
Booking a job or building a quote for a tenant now uses their unit's contract price automatically. Unit prices, customer keys, service reports, plan price changes and sales contests are also available through the API and AI connections, including deletions for syncing.

Payments always use the right company account (Improvement, Shipped October 17, 2026 at 5:37 AM ET, WP-1752)
Card payments, automatic payments and saved cards now always go through the customer's own company payment account. A company without its own payment setup shows a clear message instead of charging through a different account. Improved account protection for saved cards.

Sales tax by service address (Feature, Shipped October 17, 2026 at 5:32 AM ET, WP-1751)
Charge the right sales tax automatically: import your state ZIP rate files or add rates by city and state, and new quotes and invoices use the rate for the service address. The Sales Tax report now shows tax collected by jurisdiction.

Multi-location dashboard for property managers (Feature, Shipped October 17, 2026 at 5:32 AM ET, WP-1750)
Property managers see every building at a glance in their portal: pest activity score, open items by age, and their service program status. They can sign the log book and download visit, treatment and device records for any period.

Commercial device programs with audit readiness (Feature, Shipped October 17, 2026 at 5:32 AM ET, WP-1749)
Run commercial sites with device checks on every visit, optional barcode proof, site maps, findings and trends, a customer-signed log book, and a daily audit-readiness check that alerts you the day something slips.

Portal assistant follows your bot's knowledge settings (Improvement, Shipped October 17, 2026 at 5:31 AM ET, WP-1747)
The customer portal assistant now answers only from the help articles your AI bot is allowed to use, and AI Autopilot shows when a phone agent picks up the latest shared rules automatically. Warning text on the AI health card is also easier to read.

Companies with the same public name are easy to tell apart (Fix, Shipped October 17, 2026 at 5:26 AM ET, WP-1746)
Call follow-up, AI bot and contact center settings now show each company's full name (for example its market) when several companies share one public name.

Plan customers can book visits with their own technician (Feature, Shipped October 17, 2026 at 5:25 AM ET, WP-1745)
Customers on an active plan can now book an extra visit with their regular technician in the customer portal, on days that technician is already working nearby. Turn it on per company under Customer Portal settings.

Contract prices by unit type for property accounts (Feature, Shipped October 17, 2026 at 5:25 AM ET, WP-1744)
Property accounts can now have contract prices by unit type, such as studio, one-bedroom or common area. Booking a whole building charges each unit its contract price automatically, and service requests for a unit show its contract price.

Sales contests and branch rankings (Feature, Shipped October 17, 2026 at 5:18 AM ET, WP-1743)
Managers can start a sales contest on dollars sold, quotes sold or jobs booked, ranked by person or by company. Everyone sees live standings in the office and field apps, with an optional prize and the choice to hide dollar amounts.

One shared brain for every AI channel (Improvement, Shipped October 17, 2026 at 5:18 AM ET, WP-1742)
Your AI phone agent, text assistant, website chat and portal assistant now follow one shared set of service rules. After a caller is verified, the phone agent remembers what they said by text or chat, and each customer page lists everything the AI did for them.

Clearer notifications that are no longer cut off (Improvement, Shipped October 17, 2026 at 5:17 AM ET, WP-1741)
Notifications now show the full title, with Show more for long messages, and no longer cut off team chat, ticket or alert text. Wording across all alerts is shorter and plainer, new-text alerts show the customer’s name, and repeated security reminders are combined into one.

Approved materials lists for commercial accounts (Feature, Shipped October 17, 2026 at 5:13 AM ET, WP-1740)
Commercial customers can now have an approved materials list. Add the products they allow on the customer page and turn on enforcement; technicians then only see those products on the treatment form, and nothing else can be recorded for that account.

Customers are warned before their saved card expires (Feature, Shipped October 17, 2026 at 5:07 AM ET, WP-1739)
Customers on automatic payments now get a text or email 30 days and 7 days before their saved card expires, with a link to update it in their portal, so recurring payments don't fail.

Failed plan payment reminders are delivered (Fix, Shipped October 17, 2026 at 5:07 AM ET, WP-1738)
When a recurring plan payment fails, the customer's email reminder to update their card is now sent reliably, and the alert about a paused plan goes to the people who handle billing for that company.

Batch Invoices lists your completed jobs again (Fix, Shipped October 17, 2026 at 5:00 AM ET, WP-1737)
Batch Invoices now shows completed jobs without an invoice and bills each one from its accepted quote or approved charges, under the right company. Jobs with no price are listed so you can fix them, and the batch charge roll-up only covers companies you can invoice.

Referral webhooks no longer arrive twice (Fix, Shipped October 17, 2026 at 4:58 AM ET, WP-1736)
Referral program webhook events are now sent once, with the documented fields. Customer update receipts can be looked up through the API, and AI assistants are told plainly when a change hasn't been confirmed yet instead of treating it as done.

Payment reminders run from Billing Actions again (Fix, Shipped October 17, 2026 at 4:58 AM ET, WP-1735)
The Preview and Run buttons for payment reminders and late fees on Accounts Receivable now work, and they only include invoices for the companies where you can manage invoices.

Plan price increases and renewal notices (Feature, Shipped October 17, 2026 at 4:58 AM ET, WP-1734)
Raise recurring plan prices in one step: preview every plan, leave any out, and pick the date. Customers get a text or email ahead of time, and billing switches to the new price on that date. You can also remind customers before their plan agreement ends.

Field conversations and notes follow technician access (Improvement, Shipped October 17, 2026 at 4:43 AM ET, WP-1733)
In the field app, conversations now follow the same technician access as jobs and customers, including the 24-hour window after work moves and the customer's history. Improved protection of internal notes for technicians.

Field pop-ups fit short phone screens (Fix, Shipped October 17, 2026 at 4:43 AM ET, WP-1732)
Pop-ups in the field app, such as On The Way, now scroll inside the screen so their buttons stay visible on short phones. Projections now show the right confidence for each month.

Shared pesticide product library (Feature, Shipped October 17, 2026 at 4:34 AM ET, WP-1731)
Add professional products from a shared library that is checked every day against the EPA product database, with the label, active ingredients and counting unit filled in. When EPA publishes a new label, you are notified and asked to review it before the next treatment.

State registrations, public labels page and SDS links (Feature, Shipped October 17, 2026 at 4:34 AM ET, WP-1730)
Record each product's state registration and get a warning when one isn't recorded for the job's state. Turn on a public Labels & SDS page to link from your website, and customers now see safety data sheets and the technician's license with their treatments.

EPA label sync loads labels again (Fix, Shipped October 17, 2026 at 4:34 AM ET, WP-1729)
Syncing a treatment product with EPA now finds the current label file, active ingredients and status correctly, so labels can be reviewed and approved.

Report pages show the right jobs (Fix, Shipped October 17, 2026 at 4:26 AM ET, WP-1728)
Profitability, Job Costing and Profit Margins now include completed jobs again, job links on the Profitability page open the job, and Business Health counts recurring plan revenue.

Work a whole stop with no signal (Feature, Shipped October 17, 2026 at 4:26 AM ET, WP-1727)
Open and finish any stop on My Route with no signal: On The Way, Arrived and Failed, notes, inspection reports and trap checks are saved on the phone with their real time and sent in order later. Dispatch sees how many visits are waiting to send.

Safer offline field app (Improvement, Shipped October 17, 2026 at 4:26 AM ET, WP-1726)
The field app warns before you sign out with saved work not yet sent. In the web app, the main field screens are saved ahead of time so they open with no signal.

Property accounts pay as one account (Feature, Shipped October 17, 2026 at 4:26 AM ET, WP-1725)
A property account now has one billing contact. Work the account pays for is billed to them, so they can pay every open invoice at once, pay with a saved card, turn on automatic payments and accept account quotes from their portal.

Building-wide visits and manager notices (Feature, Shipped October 17, 2026 at 4:26 AM ET, WP-1724)
Book one visit for every unit in a building in a single step. Property managers can send service notices to tenants from their portal, only to tenants who allowed messages, and account pages in the portal now update on their own.

AI assistants and the API handle property accounts (Improvement, Shipped October 17, 2026 at 4:26 AM ET, WP-1723)
When a verified tenant asks the phone, text or chat assistant for work their property account pays for, it sends the request for approval instead of booking it. Property accounts are also available in the API, AI tools and webhooks.

Technicians keep access to the work they need (Improvement, Shipped October 17, 2026 at 3:59 AM ET, WP-1722)
Technicians can still view a stop for 24 hours after it moves off their route, see a customer's past visits while working for them, and open equipment on their truck. Blocked screens explain why and offer Request access. Admins choose own-work or all-company visibility.

Customer pages in the field app show the right jobs (Improvement, Shipped October 17, 2026 at 3:59 AM ET, WP-1721)
Improved protection of customer records. Customer pages in the field app now correctly list the jobs, quotes and invoices a technician is allowed to see.

More reliable webhooks and clearer API errors (Improvement, Shipped October 17, 2026 at 3:59 AM ET, WP-1720)
Webhook retries and replays now go to each endpoint's current web address, redirects are reported instead of retried, and full-record events wait out brief outages instead of sending an empty record. API requests that can't be done now give a clear reason. Improved account protection for API keys.

Installed web field app reopens without signal (Improvement, Shipped October 17, 2026 at 3:56 AM ET, WP-1719)
When technicians use the field app installed from the browser, screens they already opened that day can now reopen with no connection, so the route and saved work stay usable in dead zones. Online behavior is unchanged.

Phone-friendly dispatch tools in the field app (Improvement, Shipped October 17, 2026 at 3:39 AM ET, WP-1718)
Camera battery, on-call technician alerts and route break schedules in the field app are rebuilt for phones with large buttons. Saving a technician's default break schedule now reports an error instead of saying it saved when it did not.

Reports follow the role at each company (Improvement, Shipped October 17, 2026 at 3:34 AM ET, WP-1717)
Management reports, including Business Health, Projections, Profitability, Accounts Receivable, Statements and Sales Tax, now follow each person's role at each company and are limited to owners, admins, managers and bookkeepers. Field and inspection reports are unchanged.

Starter pest products and calibration picker (Feature, Shipped October 17, 2026 at 3:34 AM ET, WP-1716)
Add common professional pest products in one step from the EPA Labels tab; each is checked with EPA and waits for your label approval. Pesticide application records can also fill the calibration reference from your calibration log.

More reliable offline work in the field app (Fix, Shipped October 17, 2026 at 3:28 AM ET, WP-1715)
Visits saved without a signal are kept if your sign-in expires and send once you sign back in. My Route opens with your last saved stops when there is no signal, location points keep their real time, and the sync panel shows the real reason a visit was not accepted.

Revenue Analysis follows the company filter (Fix, Shipped October 17, 2026 at 3:16 AM ET, WP-1714)
The Revenue Analysis tab on KPIs & Reports now follows the company filter at the top of the page, and only shows the companies a person works in.

Pre-tax health benefits lower Social Security and Medicare (Fix, Shipped October 17, 2026 at 2:50 AM ET, WP-1713)
Pre-tax health, dental, vision, HSA and FSA deductions now also reduce Social Security and Medicare on pay stubs, while 401(k) contributions reduce income tax only and Roth contributions are always taken after tax. Run Payroll also warns when the current year’s tax tables are not loaded yet.

Payroll withholding uses current tax tables (Fix, Shipped October 17, 2026 at 2:27 AM ET, WP-1712)
Pay stubs and the take-home pay estimator now use 2026 federal brackets, standard deductions and the Social Security wage base. The W-4 multiple-jobs box, Head of Household filers and the extra Medicare tax for high earners are now calculated the way the IRS describes.

More accurate, simpler pesticide calculators (Fix, Shipped October 17, 2026 at 2:27 AM ET, WP-1711)
Estimated product cost now uses the product’s own unit, termite trench amounts account for depth, and termite calculators can show the concentrate to use. The calculator no longer starts with a made-up rate or area and tells you exactly what it still needs.

Service defaults and lot numbers for applications (Feature, Shipped October 17, 2026 at 2:27 AM ET, WP-1710)
Set the usual products, areas and details for each service so application records start filled in. Record the lot number when you restock, and applications fill it in from your truck’s stock and warn about expired lots.

Measurement pricing matches the quote (Fix, Shipped October 17, 2026 at 2:27 AM ET, WP-1709)
The line total shown when pricing from diagram measurements now always matches the amount added to the quote.

AI agents give the right pet agency number (Fix, Shipped October 17, 2026 at 2:14 AM ET, WP-1708)
When a customer asks about a dog, cat or stray, the AI agents now give the animal services number for your service area, even if the customer has an out-of-area phone number, instead of telling them to search online.

Texted videos play in the field app (Improvement, Shipped October 17, 2026 at 2:07 AM ET, WP-1707)
Videos customers send by text, including older Android phone videos, now play in field app conversations. They fill the message width, and a Full screen button shows them across the whole phone screen.

AI agents keep customers with you (Fix, Shipped October 17, 2026 at 1:58 AM ET, WP-1706)
When a customer turns down a service you offer, the AI phone, text and chat agents now explain its value and close politely instead of sending them elsewhere. Only people with an injured or orphaned wild animal who refuse to pay get the state wildlife agency, now sent correctly from just a city and ZIP.

Larger videos in Conversations (Improvement, Shipped October 17, 2026 at 1:57 AM ET, WP-1704)
Videos customers text you now fill the conversation pane and resize with it. A Pop out button opens the video even larger, continuing from where you paused.

Faster pesticide application records (Feature, Shipped October 17, 2026 at 1:56 AM ET, WP-1703)
Link each product to the pests it treats; technicians pick a pest and see only matching products, with what is on their truck listed first. The form now fills in weather from the National Weather Service, last visit details, lot numbers and re-entry times, and the calculator opens with the product’s own label rate.

Product inventory stays in sync (Fix, Shipped October 17, 2026 at 1:56 AM ET, WP-1702)
Recorded applications now deduct the full amount used, taking from the technician’s truck first and then other locations. Adding stock and new storage locations on the Inventory page works again.

Animal removals save when a visit is completed (Fix, Shipped October 17, 2026 at 1:56 AM ET, WP-1701)
Completing a visit that records removed animals now saves the removal reliably.

Customer videos in text messages play more reliably (Fix, Shipped October 17, 2026 at 1:54 AM ET, WP-1700)
Videos customers text from older or Android phones now convert more reliably so you can watch them in Conversations. If a video still can’t be played, you can download the original file.

Hold music on more calls (Improvement, Shipped October 17, 2026 at 1:42 AM ET, WP-1696)
Pressing Hold in the app now plays hold music to callers who reached you by dialing your extension or were transferred to you as a technician, and contact center agents get a Hold button in the browser phone. A held call’s AI summary is now made even if the rest of the call’s recording never arrives.

No voicemail prompt after an extension call (Fix, Shipped October 17, 2026 at 1:42 AM ET, WP-1695)
When a caller reached someone by dialing their extension and that person hung up first, the caller was sent to voicemail. The call now simply ends.

Your onboarding: a named WildPipe contact and a clear plan (Feature, Shipped October 17, 2026 at 1:40 AM ET, WP-1694)
New businesses now see Your onboarding on their dashboard: their own WildPipe contact with phone, email and an Ask for a call button, the next check-in date, what is left to finish grouped by who is doing it, and milestones reached.

Weekly progress and monthly results emails (Feature, Shipped October 17, 2026 at 1:40 AM ET, WP-1693)
During the first 90 days, owners get a short weekly progress email from their WildPipe contact. Every month, owners get a summary of what their business did in WildPipe, including money collected, jobs, visits and calls answered.

Shorter setup call to get started (Improvement, Shipped October 17, 2026 at 1:40 AM ET, WP-1692)
The setup call before a new account is switched on now takes about 30 minutes. Steps that take a few days, like payment verification and texting approval, continue afterwards with help from your WildPipe contact.

Clearer property manager actions in tenant units (Improvement, Shipped October 17, 2026 at 1:18 AM ET, WP-1690)
When a property manager works in a tenant’s unit, their changes now appear under their own name in the account history. Payments, saved cards, quote approvals and ratings stay with the tenant, and the tenant’s assistant no longer mentions prices for property-paid work when prices are hidden.

Saved searches and drafts stay with your account (Improvement, Shipped October 17, 2026 at 1:12 AM ET, WP-1689)
Your saved Jobs search, unfinished report drafts, mail return address and weather location are now kept for your account only, so someone else signing in on the same computer no longer sees them.

Phone-sized screens for calls, tags and customer messages in the field app (Improvement, Shipped October 17, 2026 at 1:12 AM ET, WP-1688)
In the field app, calling customers, tags, job contacts, blocking, internal tasks, warranties, status-change messages, trapped-at times and tracking, portal and booking links now open phone-sized screens with large buttons. Finishing a job saves your note with the phase change.

One setup checklist from signup to your first job (Improvement, Shipped October 17, 2026 at 1:12 AM ET, WP-1687)
The setup wizard now ends with a Go Live step: import customers, share your booking link, book a test job, get the technician app and decide on your phone number. Your company is filled in from signup, you can add brands in the Business step, and setup is available in Spanish.

Hear the whole call after a hold (Improvement, Shipped October 17, 2026 at 1:04 AM ET, WP-1686)
When an app call is put on hold, the rest of the conversation is now saved and shows on the call card as “Rest of the call after hold,” so you can play or download it along with the first part. Its words are added to the call’s transcript, and the AI summary covers the whole call.

Hold music on more app calls (Improvement, Shipped October 17, 2026 at 12:56 AM ET, WP-1685)
Calls you place from the app, and extension calls, now play hold music when put on hold instead of silence. If a regular phone call ends while an app call is still on hold, the app now reminds you to tap Resume.

See what’s left before your account goes live (Improvement, Shipped October 17, 2026 at 12:56 AM ET, WP-1684)
While a new account waits for its setup call, the owner now sees the same “ready to take jobs” checklist our team uses, including each company’s phone number, call answering and payments. Card payments now show as ready as soon as the processor finishes verifying, without reopening payment setup.

Safer support viewing of user accounts and customer portals (Fix, Shipped October 17, 2026 at 12:47 AM ET, WP-1683)
Viewing the app as another user now stays in the tab where it started, ends after its time limit, and no longer shows their saved lists in your other tabs. Opening a customer’s portal from a job works with pop-up blockers and opens that job’s company portal.

Status recovery alerts show the real outage length (Fix, Shipped October 17, 2026 at 12:36 AM ET, WP-1681)
Recovery emails from the status page said a service was back after about one minute no matter how long it had been down. They now show how long the outage actually lasted, and the status page can name a more specific cause when our service records show one.

The status page explains outages (Improvement, Shipped October 17, 2026 at 12:27 AM ET, WP-1680)
Each problem on the status page now says what is happening, the likely cause, and that our team is working on a fix. Once it ends, it says why it recovered. The headline names what is affected, such as “Partial outage — Website”, and status alert emails include the same explanation.

Signing up no longer says the company name is missing (Fix, Shipped October 17, 2026 at 12:01 AM ET, WP-1679)
New businesses signing up could get a “Company name is required” message after entering their account details, even with a company name filled in. The email confirmation step now works and signup continues normally.

Choose which Android app versions are required, with a grace period (Improvement, Shipped October 16, 2026, WP-1661)
Admins can pick which version of their downloaded Android app is required and how long people have to install it. Phones get a reminder with the deadline before the app locks, and a requirement can be withdrawn if a version needs to be pulled.

Large service areas list every ZIP code (Fix, Shipped October 16, 2026, WP-1658)
Radius, drawn-shape and county ZIP lists are no longer cut off at 1,000 ZIP codes, so large areas show every covered ZIP.

Service area maps show the covered area again (Fix, Shipped October 16, 2026, WP-1657)
Radius circles, drawn shapes, other saved areas and covered ZIP code dots now appear shaded on the service area maps instead of an empty map.

Route and GPS lines appear on maps again (Fix, Shipped October 16, 2026, WP-1656)
GPS trails on the dispatch map, technician location history, the dashed line connecting stops on the field route map, and the route on the customer tracking page are drawn again, including after switching to aerial view.

Guided setup that gets new accounts to their first job (Feature, Shipped October 16, 2026, WP-1653)
Signup now asks what kind of work you do, your team size and the ZIP codes you serve. Setup walks you through services with prices, your service area, your business phone number and texting registration, payments and field technicians, and your dashboard shows one clear next step until you book your first job.

Book your setup call at a real open time (Improvement, Shipped October 16, 2026, WP-1652)
The setup-call page now shows the onboarding team’s actual open times, tells you when “Call me now” will be answered, lists a phone number and email to reach us, and lets the owner confirm or correct their email address. Reminders arrive if a call isn’t booked yet.

Import customers from a spreadsheet (Feature, Shipped October 16, 2026, WP-1651)
Contacts has a new Import button. Upload a CSV from your old software, check which column is which, and WildPipe adds your customers and service addresses, skipping anyone already saved.

Inviting a technician makes them dispatchable (Improvement, Shipped October 16, 2026, WP-1650)
When you invite someone who goes out on jobs, they are added as a field technician right away so they appear in Dispatch and online booking. You can mark yourself as a field technician and resend an invite whose link expired.

Power Dialer and setup fixes (Fix, Shipped October 16, 2026, WP-1649)
The Power Dialer and Callback pages no longer show an error when the browser phone is off. Saving services during setup no longer replaces services you already created, and buying your first phone number makes it your main line automatically. Only admins can add or change services and prices.

Template resets limited to admins; wildlife-only accounts skip pest visit types (Improvement, Shipped October 16, 2026, WP-1648)
Only owners and admins can reset message and notification templates back to the defaults, so edited templates stay as you wrote them. Accounts with Pest Control turned off no longer get pest visit types added to their pickers, and turning Pest Control on later brings them back automatically.

Service areas by radius, map drawing or ZIP picker (Feature, Shipped October 16, 2026, WP-1634)
Define where you work as miles around an address, a shape drawn on the map, or ZIP codes picked by city, county or pasted list. Nearby ZIP codes are added automatically, areas can carry a trip charge and customer note, and you can test any address or choose to stop online bookings outside your areas.

See and reach the customers inside a service area (Feature, Shipped October 16, 2026 at 3:47 AM ET, WP-1678)
While you draw or edit a service area, WildPipe counts the customers whose saved addresses are inside it and shows them as purple dots on the map. Open Customers on any area to see who is there, filter by open jobs or plans, export the list to a spreadsheet, or start a text or email campaign aimed at that area.

Campaign texts come from the right company (Fix, Shipped October 16, 2026 at 3:47 AM ET, WP-1677)
Campaign text messages now go out from the campaign’s company, or each customer’s own company, instead of whichever company was found first. The audience preview now counts only people who can actually receive the message, and sending campaigns has improved account protection.

No more placeholder addresses from first-time texts (Fix, Shipped October 16, 2026 at 3:47 AM ET, WP-1676)
A text from a new number no longer saves the phone carrier’s city or state, such as “LA”, as the customer’s address, and those placeholder addresses were removed. Real addresses that could not be placed on the map are retried automatically.

The welcome tour no longer blocks open windows (Fix, Shipped October 16, 2026 at 3:47 AM ET, WP-1675)
The first-time guided tour now waits until any open window is closed, so it can no longer cover a form you are filling out and leave you unable to continue.

Corporate accounts for property managers and their tenants (Feature, Shipped October 16, 2026 at 3:47 AM ET, WP-1674)
Property managers can manage buildings, units and tenants, approve service requests and view one statement in their portal. Tenants have their own sign-in, with configurable payment responsibility, approval rules and manager visibility.

Field app: full Dispatch and Messages tools, built for phones (Improvement, Shipped October 16, 2026 at 3:45 AM ET, WP-1672)
Field Dispatch and Messages now offer office tools on phone-friendly screens, including auto-dispatch settings, route planning, pause and trim, rescheduling, reassignment, AI suggestions, conversation summaries and customer panels.

App calls handle regular phone calls better (Improvement, Shipped October 16, 2026 at 3:35 AM ET, WP-1671)
Answering a regular phone call puts supported app calls on hold with music and preserves your mute setting. App calls do not ring, start or resume on that phone until the regular call ends, and the iPhone call-screen mute button now works.

Help guides stay current automatically (Improvement, Shipped October 16, 2026 at 3:19 AM ET, WP-1670)
Help Center guides now go live as soon as they are written or updated, and their Spanish versions are refreshed automatically to match.

Alerts marked read in the office stay read in the field app (Fix, Shipped October 16, 2026 at 3:17 AM ET, WP-1669)
Mark all read in the office app now clears every unread alert, not just the ones on screen, and the bell shows the true unread count. Alerts you have read no longer reappear as new in the field app.

Answering team: your web address on links, and invoices for approved quotes (Improvement, Shipped October 16, 2026 at 3:06 AM ET, WP-1668)
If WildPipe answers for your business, links our team texts or sends in chat (pay links, quotes, surveys, your portal) now use your own customer web address when you have one. Our team can also turn a quote your customer approved into an invoice so they can pay right away.

Field app: phone-friendly dispatch cards and message box (Improvement, Shipped October 16, 2026 at 2:55 AM ET, WP-1667)
Dispatch task cards in the field app have bigger buttons, with assigning, holding and locking a stop moved into easy-to-tap menus. The message box in field Comms has larger buttons for photos, templates, emoji and scheduling, and no longer sends by accident when you press Enter.

Recurring pest plans: correct visits, billing and schedules (Fix, Shipped October 16, 2026 at 2:43 AM ET, WP-1666)
Recurring visits now use the correct plan visit type and join the preferred technician’s route. Callbacks and re-services no longer delay the next scheduled visit, and bill-after-visit and first-visit charging follow your settings.

Pest Stops shows all pest work (Improvement, Shipped October 16, 2026 at 2:43 AM ET, WP-1665)
The Pest Stops tab in dispatch (office and field) and the Pest Route Stops page now include every task with a Pest Control task type, including online bookings and visits created in the task wizard.

Treatment follow-ups and certificates now work end to end (Improvement, Shipped October 16, 2026 at 2:43 AM ET, WP-1664)
Treatment follow-ups now send automatically to customers who allow texts or email, with controls to run now or cancel queued messages. Job and customer pages link to branded certificates showing license, product, EPA and re-entry details.

Bait station checks use one set of answers (Improvement, Shipped October 16, 2026 at 2:43 AM ET, WP-1663)
Office and field station check forms now share the same choices, and a check that finds a damaged, missing or empty station marks it as needing service automatically. Station check and treatment history is protected from accidental changes.

Answering team: visit changes, pay links and a monthly report (Improvement, Shipped October 16, 2026 at 2:41 AM ET, WP-1662)
If WildPipe answers for your business, our team can now move or cancel a customer's visit (same technician, real openings), text secure payment links and a quick rating survey. You and the customer are notified of each booking or change, and you'll get a monthly email summarizing what we handled.

Downloaded Android apps stay on the latest version (Improvement, Shipped October 16, 2026 at 2:40 AM ET, WP-1660)
When a new version of an Android app installed from a WildPipe download page is published, the app now asks people to install it before they keep working, with a one-tap download. Apps installed from Google Play keep updating through the store as usual.

Answering team: faster coverage and hand-offs to your staff (Improvement, Shipped October 16, 2026 at 2:27 AM ET, WP-1659)
Unhandled customer messages reach the WildPipe answering team within about a minute, or after your configured backup wait. Appointments use real openings, and work requiring your staff arrives in Conversations as a task with a summary and alert.

Easier drawing of service areas on the map (Improvement, Shipped October 16, 2026 at 2:27 AM ET, WP-1655)
When you draw a service area, the corners connect and the covered area is shaded as you click. Drag any corner to reshape it, right-click a corner to remove it, and use View ZIP codes to see every ZIP a drawn or radius area includes.

New accounts: start setting up before your onboarding call (Improvement, Shipped October 16, 2026 at 2:07 AM ET, WP-1654)
While you wait for your onboarding call, you can now set up your business, services, payments and team, and teammates you invite see a clear "almost ready" message. New workspaces also use your local time zone.

New workspaces get all of their starter settings (Fix, Shipped October 16, 2026 at 2:07 AM ET, WP-1647)
Some newly created accounts were missing their starter visit types and default notification and email templates. They are now added reliably, including trap check, animal removal and pest treatment visit types, and missing ones are filled in automatically.

One offline indicator in the field app (Improvement, Shipped October 16, 2026 at 2:06 AM ET, WP-1646)
The field app now shows connection status in a single header button instead of three stacked banners, so the route, dispatch and conversations screens keep their full space. Tap it to see waiting changes and location updates.

Field app Comms and Dispatch match the office (Improvement, Shipped October 16, 2026 at 2:00 AM ET, WP-1645)
Field Dispatch adds past and future days, route pause and resume, sorting, and market, company and team filters. Comms adds bulk read and star actions, call stats, Call Assist, services, job confirmations and record actions.

Customer portal: plan prices, inspection booking and clearer documents (Improvement, Shipped October 16, 2026 at 2:00 AM ET, WP-1644)
Recurring plans now show the price per billing cycle, and warranty inspections can be requested in one tap from Home or Warranties. Saved cards and automatic payments moved to Payments, Documents uses plain-language labels and opens the exact quote or invoice, and visit rescheduling is easier on small phones.

Customer portal alerts and visit counts (Fix, Shipped October 16, 2026 at 2:00 AM ET, WP-1643)
Portal notifications now stay read or dismissed instead of reappearing after a refresh. Job cards count only customer visits, quotes and documents show friendly statuses, and $0 tax lines are no longer shown.

Live tracking page matches your Brand Studio look (Improvement, Shipped October 16, 2026 at 1:58 AM ET, WP-1642)
The technician tracking page customers open from their texts now uses the same Brand Studio background, card and text colors, corner style, button style and heading font as your proposals and invoices, in light and dark mode.

Clearer, up-to-date Help Center references (Improvement, Shipped October 16, 2026 at 1:47 AM ET, WP-1641)
The detailed Help Center guides for AI agents, Camera Watch, conversations, payments, the customer portal, phones, websites, warranties, training and more were rewritten in plain language with the exact button names, and now cover recent changes such as lead assignment and payroll approvals.

Mobile app: fewer missed calls, better Back button and signal detection (Improvement, Shipped October 16, 2026 at 1:47 AM ET, WP-1640)
Auto call routing sends calls to desk or cell when the iPhone app is sleeping. Android Back closes open panels before leaving the page, and the next app version uses native signal status to resume offline syncing when service returns.

Roles and extra permissions now apply everywhere (Improvement, Shipped October 16, 2026 at 1:47 AM ET, WP-1639)
Permissions from Settings and each user’s Access tab now apply throughout WildPipe, including individual overrides. Owners can access admin screens, CSRs can look up technician work, and commissions remain visible to the people who manage them.

Preview your brand in dark mode (Improvement, Shipped October 16, 2026 at 1:20 AM ET, WP-1638)
The Brand Studio preview now has Light and Dark buttons, so you can see exactly how customers will see your proposals and portal in either mode before saving.

Customer portal: call, text and request service in one tap (Improvement, Shipped October 16, 2026 at 1:14 AM ET, WP-1637)
Customers can now call, text or message your company from the portal home screen and header, and Request service opens the request form directly. Unpaid invoices are listed first, empty pages suggest a next step, and the portal uses less battery and mobile data on phones.

Customer portal sign-in and form fixes (Fix, Shipped October 16, 2026 at 1:14 AM ET, WP-1636)
Portal sign-in handles pasted +1 phone numbers correctly and keeps messages above the Send button. Portals show only their company’s payments, and staff previews explain unavailable service requests instead of showing a blank window.

Field app: working record buttons and easier tapping (Fix, Shipped October 16, 2026 at 1:03 AM ET, WP-1635)
Activity-history View buttons open records in the app you are using. Field controls are easier to tap, lists refresh without flashing, iPhones avoid note-entry zoom, empty My Jobs lists drop old cached jobs, and offline sync fits small screens.

Empty service areas no longer turn customers away (Fix, Shipped October 16, 2026 at 12:58 AM ET, WP-1633)
A service area with no ZIP codes yet no longer makes the AI assistants say every address is outside your coverage or flag online bookings. Areas linked to a company now also show up correctly in local search tools.

Smoother mobile apps: Back button, saving files and alerts (Improvement, Shipped October 16, 2026 at 12:58 AM ET, WP-1632)
Android Back now closes open windows first and no longer exits from the main screen. Exported files open your phone’s save and share options, forms stay above the keyboard, alerts pop up on screen, and updates arrive without restarting. Escape no longer hangs up a softphone call.

Bookkeepers can approve expenses and correct time (Fix, Shipped October 16, 2026 at 12:41 AM ET, WP-1631)
Bookkeepers, and anyone given the Payroll permission, can now approve expenses and time off, correct clock-in times and see the team’s time entries. Managers can now see team time entries too.

Faster two-step sign-in (Improvement, Shipped October 16, 2026 at 12:27 AM ET, WP-1629)
The authenticator code now verifies as soon as the sixth digit is entered, so there is no extra button to press.

Email delivery added to the status page (Improvement, Shipped October 16, 2026 at 12:27 AM ET, WP-1627)
The uptime page now checks the email service every minute alongside the website, app, sign-in and phone routing, so email problems show up there and in status alerts.

Clearer status page during maintenance (Improvement, Shipped October 16, 2026 at 12:17 AM ET, WP-1626)
The uptime page and status alerts now show scheduled and emergency maintenance separately from unexpected outages, including upcoming maintenance windows. When an automatic check catches planned work, it is shown as maintenance with a plain explanation instead of a technical error.

Customers can share gate codes, parking and pet details (Feature, Shipped October 16, 2026 at 12:09 AM ET, WP-1624)
A new My Property page in the customer portal lets customers tell your team how to get in, save a gate or door code, and warn about pets. Technicians see these details on the visit, with a clear pet warning, and office staff can view and edit them on the job and property pages.

Customers can report pest activity between visits (Feature, Shipped October 16, 2026 at 12:09 AM ET, WP-1623)
Customers can tell you what they are seeing, where, and how much from the customer portal. Reports go to your pest sightings list and arrive as a new message in the customer’s conversation, and customers can see which reports have been taken care of.

Customer portal and pest sighting fixes (Fix, Shipped October 16, 2026 at 12:09 AM ET, WP-1622)
The office is notified again when a customer cancels a recurring plan in the portal, the portal only offers services that belong to the customer’s company, and pest sightings saved by technicians no longer show an error in the background.

Visits completed without signal sync reliably (Fix, Shipped October 15, 2026 at 11:58 PM ET, WP-1621)
Photos taken while a technician had no signal now upload with the completed visit once the phone reconnects, and saved visits keep syncing even if the app was closed partway through. The app also retries waiting visits whenever it is reopened.

Field app links stay in the field app (Fix, Shipped October 15, 2026 at 11:49 PM ET, WP-1620)
Creating a task from a note, starting a quote from a job’s Quotes tab, and job links on dispatch cards and task details now open the field version of the page instead of returning technicians to their dashboard. Trap status tiles now filter the list, and proposal photo controls show on touch screens.

Reset a lost authenticator for a team member (Feature, Shipped October 15, 2026 at 11:48 PM ET, WP-1618)
Owners and admins can reset two-step sign-in from a user’s details page when someone loses or replaces their phone. The person keeps their password, sets up a new authenticator at next sign-in, and gets an email about it. If the only owner is locked out, WildPipe support can reset it after confirming who they are.

Screens use the full width of large monitors (Improvement, Shipped October 15, 2026 at 11:44 PM ET, WP-1617)
Job, contact, invoice and other record pages, the dashboard, and many settings and help screens now stretch to fill the available space instead of leaving wide empty margins on larger screens.

Two-step sign-in setup can be finished after a first try (Fix, Shipped October 15, 2026 at 11:39 PM ET, WP-1616)
Owners, admins and managers who started authenticator setup and left before finishing can now set it up again instead of getting an error. Setup on a phone is easier too, with a button that opens your authenticator app and a copy button for the setup key.

Location sharing follows the route everywhere (Fix, Shipped October 15, 2026 at 11:36 PM ET, WP-1614)
When the office starts or ends a technician’s route, or a route ends at clock-out, the technician’s app now turns location sharing on or off right away on any screen, and catches up as soon as the app is reopened.

Report, invoice and statement PDFs work reliably (Fix, Shipped October 15, 2026 at 11:33 PM ET, WP-1613)
Exporting and emailing wildlife and pest reports works again, with photos and every page included. Long Profit & Loss statements now span pages, and emailed invoice and quote PDFs show line discounts and no longer go missing because of special characters. Several reports exported at once download as one zip file.

Routes now require location set to “all the time” (Improvement, Shipped October 15, 2026 at 11:29 PM ET, WP-1612)
In the mobile apps, technicians are guided to turn on location and choose Always (iPhone) or Allow all the time (Android) before their route can start, and the app continues the start automatically once it is set. Background location updates from the mobile apps are also more reliable while a route is online.

More reliable PDF downloads (Fix, Shipped October 15, 2026 at 11:11 PM ET, WP-1611)
Wild Report PDFs, the Profit & Loss statement and customer portal document downloads now work on screens that use your newer theme colors instead of failing to create the file.

Bug report screenshots work again (Fix, Shipped October 15, 2026 at 10:58 PM ET, WP-1610)
Take Screenshot in the bug report form now captures the screen you are looking at and attaches it. Adding a file after taking a screenshot also keeps the screenshot.

Different roles at each company, plus extra permissions (Feature, Shipped October 15, 2026 at 10:40 PM ET, WP-1608)
A user’s new Access tab sets which companies they work for, their role at each one, and whether they do field work there. Admins can also add or remove single permissions for one person, such as giving one dispatcher payroll access.

Bookkeeper and Sales Inspector roles, and a clear permission guide (Feature, Shipped October 15, 2026 at 10:40 PM ET, WP-1607)
New Bookkeeper (money and payroll, no dispatch) and Sales Inspector (inspections, quotes and leads) roles. CSRs can now book, reschedule and cancel appointments. Settings → Employees → Roles & Permissions shows what every role can do.

Two-step sign-in for owners, admins and managers (Improvement, Shipped October 15, 2026 at 10:40 PM ET, WP-1606)
Owners, admins and managers now sign in with an authenticator app as well as a password, with a one-time guided setup. Payroll, commissions, refunds and recurring-plan changes are limited to managers and above, plus bookkeepers.

Owners can manage payroll, and managers see the Management area (Fix, Shipped October 15, 2026 at 10:40 PM ET, WP-1605)
Owners can now manage payroll, pay stubs, time off, benefits and reimbursements. Team members can be given the Manager role, and managers, dispatchers and bookkeepers see the Management menu for the areas they can use.

Brand Studio colors on customer pages in light and dark mode (Improvement, Shipped October 15, 2026 at 10:13 PM ET, WP-1604)
Customer pages now use the background, card and text colors chosen in Brand Studio, with matching darker versions when a customer views them in dark mode. Very dark brand colors are automatically lightened in dark mode so links and buttons stay readable.

Font Size setting now applies to small text (Fix, Shipped October 15, 2026 at 10:13 PM ET, WP-1603)
Badges, labels, timestamps and other small text across the office and field apps now grow and shrink with the Font Size setting in Branding & Colors instead of staying a fixed size.

Demo privacy now covers every screen (Improvement, Shipped October 15, 2026 at 10:03 PM ET, WP-1602)
With demo privacy on, names, emails, phone numbers and addresses stay hidden everywhere, including drop-downs, pop-ups, notifications, the mobile call screen, print windows, exports, copied text and the address bar. It also works while viewing the app as another user, and phone alerts return to normal after 12 hours.

Booking times and route moves respect per-company field roles (Fix, Shipped October 15, 2026 at 9:58 PM ET, WP-1601)
Online booking, office scheduling and automatic route balancing now only use technicians who do field work for that job's company, so customers are not offered times no eligible technician can take. Dispatchers assigning a stop by hand now see when a technician doesn't do field work for that company.

Field app links stay in the field app (Fix, Shipped October 15, 2026 at 9:54 PM ET, WP-1600)
Help, bug report details, the job activity history, invoice creation from task charges, task lists on Create Task and quote creation now keep technicians inside the field app instead of sending them back to the dashboard. Several record links that opened a missing page now open the right record.

Field app easier to use on phones (Improvement, Shipped October 15, 2026 at 9:54 PM ET, WP-1599)
Screens and pop-ups now size correctly when the phone keyboard or browser bar appears, delete and call-back buttons that only showed on mouse hover are visible on touch screens, and crowded rows on Create Job, trap details, feedback and the end-of-call card now fit small screens. Today's Map is now in the field menu.

Clearer field save errors (Fix, Shipped October 15, 2026 at 9:54 PM ET, WP-1598)
Trap checks, trap pairing and assignment, voicemail greetings, email deletes, call dispositions and lead updates now tell you when something did not save instead of showing success.

Customer portal rebuilt for phones (Improvement, Shipped October 15, 2026 at 9:54 PM ET, WP-1593)
The customer portal now opens with what needs attention and the next visit, and phones get a bottom bar for Home, Visits, Billing and Quotes. Quotes and invoices are easier to read on small screens, Pay and Accept stay within reach, and the portal is fully available in Spanish.

More accurate customer portal details (Fix, Shipped October 15, 2026 at 9:54 PM ET, WP-1592)
Receipts now list only the invoices that payment was applied to, appointment search filters the list, due and expiry dates no longer show a day early, and plan cancellation no longer says there is no fee when the fee could not be checked.

Consistent text, badge and corner sizes (Fix, Shipped October 15, 2026 at 9:54 PM ET, WP-1591)
The Font Size, Line Spacing and Corner Style choices in Branding & Colors now scale text, badges and buttons together, so small text and status pills keep their intended size. Customer pages keep their own company look instead of the office app settings.

Brand Studio styles on customer pages (Improvement, Shipped October 15, 2026 at 9:54 PM ET, WP-1590)
Proposals, invoices, the customer portal and other customer pages now follow the company button style, corner style, heading weight and text size chosen in Brand Studio. Pill corners round buttons and fields without stretching whole cards, and secondary colors always get readable text.

Install the mobile app from your phone (Feature, Shipped October 15, 2026 at 9:20 PM ET, WP-1589)
People using WildPipe in a phone browser now see a short offer to install the app built for that phone, and My Profile shows the matching install option. Android phones can install the app directly, and the offer can be dismissed for a week.

Step-by-step setup and team guides (Improvement, Shipped October 15, 2026 at 9:07 PM ET, WP-1587)
The Help Center now has plain-language guides for setting up WildPipe: company name and hours, logo and colors, payment processors, taxes and deposits, task types, drop-down lists, automatic dispatch, adding team members, roles, and field technicians.

Clearing a company override restores the organization setting (Fix, Shipped October 15, 2026 at 9:07 PM ET, WP-1586)
Clicking Clear Override on tax, deposit, billing terms, or quote prompt settings now returns that company to your organization-wide setting, instead of saving built-in defaults such as a 0% tax rate for that company.

Users list shows the Manager role and explains blocked deactivations (Fix, Shipped October 15, 2026 at 9:07 PM ET, WP-1585)
The Users list now shows and offers the Manager role. Turning off a technician who still has appointments now explains how to resolve them instead of reporting a change that did not happen.

Service agreements follow company access, and chat cards stay with the right customer (Improvement, Shipped October 15, 2026 at 9:06 PM ET, WP-1584)
Team members limited to certain companies now see only those companies’ service agreements, and agreements stay with their job’s company. In chat, agreement, receipt, warranty and review cards use only that chat’s customer and company, and signed or expired agreements can no longer be sent.

Pages for saved properties and contractors (Feature, Shipped October 15, 2026 at 9:05 PM ET, WP-1583)
Each saved customer address now has its own page showing the open visits, jobs and cameras at that property, and each contractor business opens on its own page you can share with other managers. The API returns a link to both.

Conversations unread count matches the list (Fix, Shipped October 15, 2026 at 8:52 PM ET, WP-1582)
The unread count next to Conversations no longer counts a thread the list does not show, such as a contact saved with one of your own business phone numbers.

AI phone agent reliably saves “speak to someone” requests (Fix, Shipped October 15, 2026 at 8:50 PM ET, WP-1581)
When a customer with active service asks the AI phone agent for a person, their request is now always saved as an office task on their account before the agent says it is on file. Call summaries also no longer mislabel service complaints as booking requests.

AI calls connect injured-wildlife callers to the state agency and quote cash/check prices (Fix, Shipped October 15, 2026 at 8:07 PM ET, WP-1580)
When a caller declines the paid removal for an injured or orphaned wild animal, AI phone calls (including AI callbacks) now connect them to the state wildlife agency and text them its number instead of filing an office review. AI price quotes now include the company’s cash/check price alongside the regular price.

Baton referral texts name the company helping the customer (Improvement, Shipped October 15, 2026 at 8:01 PM ET, WP-1579)
Texts to customers you refer through Baton now name the company they were matched with and say that company will reach out. Because Baton already texts the customer, this text is now off by default for Baton referrals and can be turned on for each referral.

AI agents explain missing traps and flag new field tasks (Improvement, Shipped October 15, 2026 at 8:00 PM ET, WP-1578)
When a customer calls, texts, or chats that a trap or camera is gone and the job already has an open stop to pick up or return it, the AI agent now explains that instead of filing a missing-equipment report. When the AI phone agent creates a new field task, the conversation is marked unread so the office sees it.

Text assistant only says a report was passed along when it was saved (Fix, Shipped October 15, 2026 at 7:51 PM ET, WP-1577)
If the AI text assistant tells a customer their report was recorded or passed to the team, that request is now always saved for staff follow-up first.

Organization-wide payment pricing with fixed-dollar cash discounts (Feature, Shipped October 15, 2026 at 7:49 PM ET, WP-1576)
Set one payment pricing rule for every company, let individual companies keep their own rule or charge a single price, and offer the cash/check discount as a percentage, a fixed dollar amount, or paired per-item prices.

Clearer regular and cash/check prices everywhere (Improvement, Shipped October 15, 2026 at 7:49 PM ET, WP-1575)
Payment screens no longer show card fee rows or waive toggles. Invoices with a cash/check offer show the exact cash/check total and savings next to the regular price, and job-completion payments now apply the offered discount too.

Overpayments stay as credit instead of becoming fees (Fix, Shipped October 15, 2026 at 7:49 PM ET, WP-1574)
Applying a newer card payment larger than an invoice balance no longer adds a fee line, and unapplied amounts are no longer labeled as fees on invoices, receipts or print views. Fees from card payments made before 9/30/2026 stay visible and clearly labeled.

Smoother code checks and fewer duplicate tasks on AI phone calls (Fix, Shipped October 15, 2026 at 7:49 PM ET, WP-1573)
When the AI phone agent resends a verification code, the earlier code now still works while it is on its way, and a misheard extra digit no longer counts as a wrong code. Field tasks the AI creates no longer also add a duplicate office task, and calls where the AI saved a field task are no longer flagged as unresolved.

AI agents pick the right service more reliably (Improvement, Shipped October 15, 2026 at 7:49 PM ET, WP-1572)
AI agents now tell services apart by what is happening, such as a dead animal, an animal in the customer's own trap, or one loose in the house. In the service editor, add situations, customer phrases and a "Not for" note, then test what a caller might say to see which service the AI would pick.

AI agents offer paid removal for injured or orphaned wildlife (Improvement, Shipped October 15, 2026 at 7:27 PM ET, WP-1571)
When someone calls, texts, or chats about an injured, sick, or orphaned wild animal, the AI agent now offers your hand-catch and removal service at your live price. It no longer says it will pass the report to the office for review. If the person won't pay, the agent refers them to the state wildlife agency.

Voicemail no longer repeats after the caller finishes (Fix, Shipped October 15, 2026 at 7:27 PM ET, WP-1570)
After a caller left a voicemail, some calls replayed the voicemail greeting over and over until the caller hung up, which created many duplicate voicemails. Calls now end cleanly after one message.

Record cash and check discounts from the API and AI assistants (Improvement, Shipped October 15, 2026 at 7:22 PM ET, WP-1567)
When an invoice offers a cash or check discount, connected software and AI assistants can now record the discounted payment the same way the office does, and the discount is applied to the invoice automatically.

Breadcrumbs on complaint pages (Fix, Shipped October 15, 2026 at 7:22 PM ET, WP-1566)
On a customer complaint page, the breadcrumb now shows the customer's name and no longer links to a page that does not exist.

AI phone agent books no-charge return inspections for existing customers (Fix, Shipped October 15, 2026 at 7:22 PM ET, WP-1564)
When an existing customer calls about sealing where an animal got in, the AI phone agent now offers your no-charge existing-customer inspection and books it on the call. Call suggestions also pick the right service and price tier, and an older booking no longer marks a new request as handled.

Customer complaints have their own shareable page (Feature, Shipped October 15, 2026 at 7:20 PM ET, WP-1563)
Each customer complaint now has a page you can link to from the office or field app, with its history, notes and resolution in one place. The API also returns links to complaints, warranties, cameras, traps, bait stations and inspection reports.

Breadcrumbs on record pages go to the right list (Fix, Shipped October 15, 2026 at 6:52 PM ET, WP-1562)
On a job, invoice, quote, customer or other record page, the breadcrumb above the title now opens that record type's list instead of a missing page.

Manage customer concerns and tags from the API and AI assistants (Feature, Shipped October 15, 2026 at 6:48 PM ET, WP-1561)
With new opt-in permissions, your software and AI assistants can record customer concerns, add notes, link recovery visits and resolve them, and create, rename, recolor and delete your tags, following the same rules as the app.

Text and website chat agents know when the technician is on the way (Improvement, Shipped October 15, 2026 at 6:48 PM ET, WP-1560)
Text and website chat agents now tell customers when the technician is on the way or already at the property, including for trap pickups. They describe business hours like the phone agent, and the chat window no longer shows you as away when you work 24 hours a day.

Every payment has its own page (Feature, Shipped October 15, 2026 at 6:48 PM ET, WP-1559)
Open any payment from Payments Received or an invoice to see the customer, the invoices it paid, any unapplied amount and any disputes, and to reconcile, edit, refund or delete it in one place. Payment links can be shared with teammates, and the API now returns a link to each payment.

AI agents confirm whose trap an animal is in (Improvement, Shipped October 15, 2026 at 6:22 PM ET, WP-1558)
When a customer reports an animal in a trap but your records show your equipment was picked up, the AI agent says so and asks whose trap it is. Pickups in a customer's own trap, and field requests from customers with a safety tag, go to the office instead of automatically sending a technician.

AI phone agent tells callers when the technician is on the way (Improvement, Shipped October 15, 2026 at 6:14 PM ET, WP-1556)
When a customer calls about a visit the technician has already started driving to, or is already at, the AI phone agent now says so instead of only saying no arrival time is available. Callers asking about work already on the route no longer get an incorrect "not yet booked" text after the call.

AI agents know when you work around the clock (Improvement, Shipped October 15, 2026 at 6:11 PM ET, WP-1555)
If your company hours are set to 24 hours a day, the AI phone and text agents now tell evening and weekend customers you are available, instead of saying the office is closed.

Voicemail follow-up calls a customer back only once (Fix, Shipped October 15, 2026 at 6:05 PM ET, WP-1554)
When the AI texted a customer about their voicemail and then called, an unanswered call could be repeated every few minutes. Each voicemail now gets at most one AI call.

Simpler help guides with real screenshots (Improvement, Shipped October 15, 2026 at 3:42 PM ET, WP-1550)
The Help Center now has short, step-by-step guides for a technician's whole day and for getting around the office app, with screenshots that highlight the exact button to tap. Tap any picture to see it bigger.

Search "View all results" works with symbols (Fix, Shipped October 15, 2026 at 3:42 PM ET, WP-1549)
Choosing View all results now works for searches containing characters such as & or #.

Zapier now has its own page and its own keys (Improvement, Shipped October 15, 2026 at 3:03 PM ET, WP-1548)
Connect Zapier from Settings → Integrations & API → Zapier with a dedicated Zapier key. Zapier keys work only with the WildPipe Zapier steps, and WildPipe API keys and AI connections stay separate from Zapier.

Invoices, credits, cameras, crews, plans and more from the API and AI assistants (Feature, Shipped October 15, 2026 at 3:03 PM ET, WP-1547)
With new opt-in permissions, your software and AI assistants can edit invoices and quotes, correct offline payments, issue credits, cancel plans, manage cameras, bait stations and crews, upload documents and submit expenses. They can also read campaigns, forms, contractors and your tax and payment settings.

Adding a crew member updates the crew count reliably (Fix, Shipped October 15, 2026 at 3:03 PM ET, WP-1546)
Adding a crew member to a visit now always updates the visit's crew size, and the new crew stop is placed on the technician's route correctly.

A cleaner, more consistent office and field app (Improvement, Shipped October 15, 2026 at 2:39 PM ET, WP-1545)
Page titles, status badges, record headers, empty states, colors and the sidebar share one design across the office and field apps and follow your Branding & Colors settings, even in dark mode. A new Accent Style option chooses solid or gradient navigation and buttons, and AI and category colors can be customized.

Appearance settings now apply everywhere (Fix, Shipped October 15, 2026 at 2:39 PM ET, WP-1544)
Custom fonts, text size, corner and shadow choices now also apply in dark mode, screen-size-based text sizing works again, and deep warning text is easier to read in dark mode.

Create jobs, record offline payments and manage your catalog and traps from the API and AI tools (Feature, Shipped October 15, 2026 at 2:21 PM ET, WP-1543)
With new opt-in permissions, your software and AI assistants can create and update jobs, record cash, check and other offline payments, void unpaid invoices, manage services, products and traps, using the same rules as the app. New webhook events cover traps, cameras and customer concerns.

Deleting a trap works again (Fix, Shipped October 15, 2026 at 2:21 PM ET, WP-1542)
Deleting an unused trap could fail with an error. It now completes as expected.

AI connections can be approved to create and update leads (Fix, Shipped October 15, 2026 at 2:21 PM ET, WP-1541)
Approving an AI connection that included the create and update leads permission could fail. Those connections can now be approved like any other.

Warranty emails show the correct start date (Fix, Shipped October 15, 2026, WP-1619)
Warranty emails sent from invoices and conversations could show the start and next-inspection dates one day early. They now show the dates exactly as recorded. The field app’s email inbox also tells you when it couldn’t load instead of looking empty.

Assign leads, and sales inspectors see only their own (Feature, Shipped October 15, 2026, WP-1609)
Lead details now has an Assigned To field. Sales inspectors see only the leads they created or were assigned, unless you give them permission to see all company work.

Customers can reschedule or cancel visits themselves (Feature, Shipped October 15, 2026, WP-1597)
In the customer portal, customers can move an upcoming visit to a real open time with the same technician, or cancel it, and the change happens right away. Changes inside 24 hours, and cancelling a visit that has already been paid for, still need a call to your office.

Live visit updates, ratings and statements in the customer portal (Feature, Shipped October 15, 2026, WP-1596)
The portal now shows when the technician is on the way, with a live tracking link, and gives tips to get ready before each visit. Customers can rate a finished visit, report a problem with a specific visit, and print a year-end statement. Low ratings and problem reports go straight to your concern list.

Clearer customer-visible notes and portal message history (Improvement, Shipped October 15, 2026, WP-1595)
Note options that customers can read are now labeled “Customer can see,” with a reminder that the customer reads them word for word. The portal no longer shows technician camera-check notes, email open times or old sign-in codes, and emails in a customer’s message history now open with their full content.

Customer portal always shows your company (Fix, Shipped October 15, 2026, WP-1594)
The customer portal now finds the right company from the customer record itself, so it shows your company name, logo and colors instead of occasionally showing the customer’s own business name.

Help guides for every area of WildPipe (Improvement, Shipped October 15, 2026, WP-1588)
Every Help Center area now starts with a simple overview and short step-by-step guides, including traps and Camera Watch, equipment and vehicles, online booking and your website, AI phone agents, the softphone and email, time off and payroll, reports, and fixing common problems.

A page for each service agreement (Feature, Shipped October 15, 2026, WP-1569)
Every service agreement now has its own page with the plan terms, early termination fee, signature status and full agreement text. You can copy or resend the signing link from it, and staff only see agreements for the companies they work with.

Service agreement links in the API (Improvement, Shipped October 15, 2026, WP-1568)
Service agreements returned by the API now include a link that opens the agreement in WildPipe, so connected software and AI assistants can send staff straight to it.

Text agent quotes existing-customer prices and visit titles stay short (Improvement, Shipped October 15, 2026, WP-1565)
After a customer is verified by text, the AI text agent now quotes your Existing Customer price for services priced that way, including no-charge inspections. Visits booked from calls now get a short service title instead of the whole call summary, and AI-created tasks no longer repeat the same sentence twice.

Web chat trap and visit requests are saved as work (Fix, Shipped October 15, 2026, WP-1557)
Animal-in-trap reports, visit requests, and camera-check requests made through the website chat assistant are now saved as pickup work or office tasks instead of only sending a notification, so they can no longer be missed.

One voicemail follow-up per caller (Improvement, Shipped October 15, 2026, WP-1553)
A caller who leaves several voicemails in a row now gets a single AI follow-up that knows about all of their messages. If the AI text already explains you don't handle their request (such as pets), no follow-up call is made.

Step-by-step office guides with screenshots (Improvement, Shipped October 15, 2026, WP-1552)
The Help Center now has short, plain-language guides for everyday office work: conversations, customers and jobs, quotes, invoices and payments, and dispatch. Each area starts with a simple overview, and help screenshots now display correctly.

Create Invoice opens the invoice form (Fix, Shipped October 15, 2026, WP-1551)
The Create Invoice button on the Invoices page now opens the invoice form instead of an empty page.

Live chat and call updates arrive reliably (Fix, Shipped October 15, 2026, WP-1530)
Typing indicators, live AI call transcripts, website chat signals between your team and visitors, and remote sign-out now reach the right screens as they happen.

Android app builds complete again (Fix, Shipped October 15, 2026, WP-1527)
Android builds no longer fail at the final optimization step. A failed build is also no longer retried automatically every few minutes, so build minutes are not used up by repeated attempts.

Android apps verify their links automatically (Improvement, Shipped October 15, 2026, WP-1526)
WildPipe now reads each Android app's Google Play signing certificate on its own, so links can open in the app without copying anything from Play Console.

App addresses connect reliably (Fix, Shipped October 15, 2026, WP-1525)
New app and customer addresses set up in Domain Management now connect and receive their security certificate reliably.

Faster Conversations page and accurate unread counts (Improvement, Shipped October 15, 2026 at 5:07 AM ET, WP-1540)
The Conversations page and its unread badge now load noticeably faster and no longer rebuild the list twice when the page opens. We also fixed conversations from some shared phone lines that could stay marked unread after being read, and older unread conversations no longer drop out of the Active list.

A Halloween greeting from the WildPipe crew (Feature, Shipped October 15, 2026 at 3:44 AM ET, WP-1539)
During the week leading up to Halloween, the office and field apps show a Halloween animation with a countdown to the big night once a day. Press Esc or tap Back to work to close it.

Faster field app, camera pages and office dashboards (Improvement, Shipped October 15, 2026 at 3:36 AM ET, WP-1538)
The field dashboard, schedule and map load only today's work. Camera pages, Camera Watch, the quote queue, conversations, the softphone's recent numbers, the Needs Attention card and the Platform Inbox load noticeably faster, and camera history records only real changes.

Select all API key permissions at once (Improvement, Shipped October 15, 2026 at 2:33 AM ET, WP-1533)
When creating an API key, a Select all / Deselect all button now picks or clears every available permission in one click. Each permission is listed only once, and a key that can’t be created now shows the reason.

Clearer Webhooks settings when events can’t load (Fix, Shipped October 15, 2026 at 1:00 AM ET, WP-1532)
The Webhooks settings page no longer says zero event types are available when the event list could not be loaded.

Contractor onboarding reviews save correctly (Fix, Shipped October 15, 2026 at 12:44 AM ET, WP-1531)
Reviewing a contractor’s insurance, license, or other onboarding papers now saves, so contractors can be marked ready for work.

Your website appears instantly (Improvement, Shipped October 14, 2026 at 8:56 PM ET, WP-1524)
Visitors to your WildPipe website now see the finished page right away instead of a loading screen while the site starts up.

Links that open the right record, on any device (Feature, Shipped October 14, 2026 at 6:53 PM ET, WP-1521)
Copy a link to a job, task, customer, quote, invoice or lead and send it to a teammate. It opens that record in the office or field app for anyone in your organization, and the API and AI tools now include the same link with each record.

Use your own domain for app and customer links (Feature, Shipped October 14, 2026 at 6:53 PM ET, WP-1520)
In Domain Management, set up an address like app.yourcompany.com for team links and my.yourcompany.com for each company's customer portal. Once it is live, links and customer messages use it automatically, and branded apps open those links after their next build.

Signing in takes you to the page you opened (Fix, Shipped October 14, 2026 at 6:53 PM ET, WP-1519)
Opening a WildPipe link while signed out now returns you to that page after you sign in, and opening an office link in the field app shows the matching field page instead of the dashboard.

Arrive-by times in the API, AI tools and webhooks (Feature, Shipped October 14, 2026 at 4:12 PM ET, WP-1518)
Integrations can now set the latest time a customer is available when scheduling an all-day appointment, and visit records and visit webhooks now include that time.

Automatic dispatch only moves work when it gets the technician there in time (Fix, Shipped October 14, 2026 at 4:12 PM ET, WP-1517)
When automatic dispatch makes room for a visit that must be reached by a set time, it now only moves other stops if that actually lets the technician arrive in time.

AI assistant settings respect company access (Fix, Shipped October 14, 2026 at 4:06 PM ET, WP-1516)
Team members who can only access some of your companies now see only those companies when editing an AI phone assistant.

Open appointments with an "arrive by" time (Feature, Shipped October 14, 2026 at 3:33 PM ET, WP-1515)
When a customer is home all day but only until a certain time, enter "Customer available until" when scheduling. Route planning, dispatch and the AI phone assistant plan around it, and cards, the field app, the customer portal, tracking pages and confirmations show the arrive-by time.

Dispatch checks the end of an arrival window (Fix, Shipped October 14, 2026 at 3:33 PM ET, WP-1514)
Automatic and manual dispatch now consider whether a technician can arrive before a customer's window closes, not only before it opens. Rescheduling an all-day appointment also keeps it all-day instead of switching it to a timed visit.

Phone reschedules keep the arrival window the customer was offered (Fix, Shipped October 14, 2026 at 3:16 PM ET, WP-1513)
When a customer moves an appointment with the AI phone agent, the new visit is now saved with exactly the arrival window the agent offered, instead of sometimes a longer one.

Fewer return trips after far-away appointments (Fix, Shipped October 14, 2026 at 3:06 PM ET, WP-1512)
When a route has to reach an appointment in a set time window, nearby stops are now visited right after that appointment instead of later in the day, so technicians no longer drive back to the same area twice.

Google Play location video now checks itself (Improvement, Shipped October 14, 2026, WP-1511)
The automated location video now signs in the review technician without typing, walks through exactly the feature declared to Google, and confirms afterwards that the route started, location was shared in the background and tracking stopped before the video can be used.

Location video for Google Play recorded for you (Feature, Shipped October 14, 2026 at 3:29 AM ET, WP-1510)
WildPipe can now record the short background-location video Google Play asks for on a test phone, cut it to 30 seconds and give you a link to paste, alongside ready-to-copy answers for the location and foreground-service declarations.

Google Play draft releases stop retrying in a loop (Fix, Shipped October 14, 2026 at 3:00 AM ET, WP-1509)
WildPipe now keeps sending Android builds as drafts until the app is actually published on Google Play, instead of switching too early after an internal test and failing again. The checklist now explains the one-time publish step.

Sending a build Google Play already has (Improvement, Shipped October 14, 2026 at 2:50 AM ET, WP-1508)
When you send a build for review that is already on Google Play (for example on internal testing), WildPipe now moves that same version to the chosen track instead of uploading it again and waiting for a new build.

Mobile Apps pages load again (Fix, Shipped October 14, 2026 at 2:26 AM ET, WP-1507)
The Mobile Apps pages load again after a recent update stopped them from opening, the Google Play "Fill it in for me" button works again, and the reviewer sign-in details can be created and shown. If the page cannot load, it now shows the reason and a Try again button.

Customer complaints stay clear and separate (Fix, Shipped October 14, 2026 at 2:14 AM ET, WP-1506)
Each complaint the AI assistants record now gets its own office follow-up, and reminders and other requests are no longer added to it, so the complaint shows only what the customer reported.

Real app screenshots for Google Play and the App Store (Improvement, Shipped October 14, 2026 at 2:11 AM ET, WP-1505)
Store listings now use phone screenshots of the actual app with sample data: the technician app for staff apps and the customer portal for customer apps. A new button also fills in the App Store listing with iPhone and iPad screenshots, the description and the support and privacy links.

Google Play listing filled in for you (Improvement, Shipped October 14, 2026 at 1:36 AM ET, WP-1504)
WildPipe now fills in your app's Google Play store listing (descriptions, contact details, icon, feature graphic and screenshots) and its Data safety answers with one click, and provides ready-made reviewer sign-in details, so only Google's short by-hand questions remain.

Send your app for store review in one click (Feature, Shipped October 14, 2026 at 1:18 AM ET, WP-1503)
Mobile apps now guide you through everything Google Play and Apple need before review (store listing, App content, reviewer sign-in, privacy answers) with exact answers, then send the latest build for public review with one button.

Google Play steps open the exact page (Improvement, Shipped October 14, 2026 at 12:55 AM ET, WP-1502)
Paste your app's Play Console address once and every Google Play step (Data safety, internal testing rollout, store listing) opens the exact page. The 12-tester closed test is now only shown for personal Google Play accounts, which are the only ones Google requires it for.

App builds after a GitHub account rename (Fix, Shipped October 14, 2026 at 12:45 AM ET, WP-1501)
Mobile app setup now finds the source code through any connected GitHub App, even after the GitHub account was renamed, and explains exactly which connection could not reach it.

Every app shows its next step (Improvement, Shipped October 14, 2026 at 12:29 AM ET, WP-1500)
Each mobile app now shows its whole path to the App Store and Google Play (setup, build, store record, upload, rollout and public listing) with one clear next step and its button. Failed store uploads are explained in plain language, and common ones are fixed and retried automatically.

Google Play uploads for apps not yet rolled out (Fix, Shipped October 14, 2026 at 12:18 AM ET, WP-1499)
New Android builds now reach Google Play as draft releases until the app's first release is rolled out in Play Console, then switch to normal releases automatically.

Clearer pages for websites that are not live (Improvement, Shipped October 14, 2026 at 12:18 AM ET, WP-1498)
A domain pointed to WildPipe that has no published website now shows a friendly page with WildPipe contact details instead of an error. Websites for suspended accounts show a polite "back soon" notice, and websites for cancelled accounts show an "offline" notice, both with the business phone number.

Expenses list and Contracts page (Fix, Shipped October 13, 2026 at 11:15 PM ET, WP-1497)
The Expenses page now lists every submitted expense with the employee’s name, and the Contracts page opens correctly when a contract has no monthly amount.

Contact center settings follow brand access (Improvement, Shipped October 13, 2026 at 11:15 PM ET, WP-1496)
Staff limited to certain brands now see and change contact center coverage only for those brands.

iPhone push notifications (Fix, Shipped October 13, 2026 at 11:07 PM ET, WP-1495)
iPhone notifications are now delivered directly through Apple. Branded iPhone apps need one push key per Apple account, added once on the Store accounts tab, instead of a separate setup step for every app.

Easier App Store and Google Play setup (Improvement, Shipped October 13, 2026 at 11:07 PM ET, WP-1494)
The store checklist now lists the exact values to enter, with copy buttons, plus the answers for the privacy forms. WildPipe spots new App Store Connect apps within minutes, tries the first Google Play upload for you, and offers a one-click download when Google wants that upload done by hand.

Text assistant can review customer videos (Improvement, Shipped October 13, 2026 at 10:52 PM ET, WP-1493)
The AI text assistant now reviews short videos customers text in, alongside photos, so a video of an animal in a trap is understood without the customer having to describe it.

Text assistant recognizes photos of trapped animals (Fix, Shipped October 13, 2026 at 10:42 PM ET, WP-1492)
When a customer texts a photo of an animal in their trap and a pickup is already scheduled, the AI text assistant now says the pickup is already on the list instead of giving a generic reply. It no longer says it saved a photo to a file.

Branded apps now set themselves up (Improvement, Shipped October 13, 2026 at 10:13 PM ET, WP-1491)
Mobile apps set up, retry waiting steps, start their first builds and send new versions to the App Store and Google Play automatically. Store accounts link to your apps when you add them, and your company logo is used as the icon until you upload one.

Your own branded staff and customer apps (Feature, Shipped October 13, 2026 at 6:41 PM ET, WP-1490)
Organizations can create a staff app and a customer app for each company, build them, download them from WildPipe right away, and publish them to the App Store and Google Play with their own developer accounts, all from Settings → Organization → Mobile Apps.

Return visits no longer unlink equipment that is still on site (Fix, Shipped October 13, 2026 at 6:40 PM ET, WP-1489)
Completing a return visit to place a trap could wrongly mark the job’s trap and camera as picked up, which stopped camera monitoring. Notes like “new trap needs bait” or “trap is out of camera view” also no longer create an unnecessary return visit.

Refund requests and returning animals handled the same on every channel (Improvement, Shipped October 13, 2026 at 6:11 PM ET, WP-1488)
When a customer on an active trapping job asks for a refund on any channel, an equipment pickup is added for dispatch if equipment is still at the property and no pickup is planned. Customers who text that the animal or noise is still there now get a trap check visit, just like on a phone call.

Smarter handling of missed visits, cancellations, and trap reports (Improvement, Shipped October 13, 2026 at 5:23 PM ET, WP-1487)
The AI assistant now treats a missed visit as a scheduling issue and offers a new time, asks why a customer wants to cancel and tries to help first, and checks that a job still has its trap and camera before sending a technician. Jobs with no equipment left are flagged for the office to review.

More customer trap reports reach dispatch from AI calls and texts (Fix, Shipped October 13, 2026 at 5:11 PM ET, WP-1486)
Reports of several animals in a trap, a tripped or broken trap, an escaped animal, missing equipment, or a moved trap now create or update field work by phone and text. Returning problems, equipment left at a property, and reinstall requests become field-task review cards with a suggested task type.

New accounts no longer show unconfigured header shortcuts (Fix, Shipped October 13, 2026 at 4:03 PM ET, WP-1485)
The CRM, Field Management, and Comms shortcuts in the top bar now stay hidden until your team adds a link for them in organization settings.

Trap problems reported to the AI phone agent go straight to dispatch (Fix, Shipped October 13, 2026 at 3:57 PM ET, WP-1484)
When a verified customer reports a broken or malfunctioning trap, missing bait, or a trap that needs moving, the AI phone agent now creates an unassigned field task on their job instead of leaving a request for office review.

Smarter spam filtering for company inboxes (Improvement, Shipped October 13, 2026 at 3:56 PM ET, WP-1483)
Incoming email is now checked for sales pitches, scams, phishing and fake senders, and it learns from the messages your team marks as spam. Mail from your customers and replies to your own messages always stay in the inbox.

Action items show everything you need to call the customer back (Improvement, Shipped October 13, 2026 at 3:39 PM ET, WP-1482)
Opening an action item now shows the customer’s phone numbers, address, balance due, last visit, upcoming visits, jobs, recent calls and texts, and a summary of the AI call that created it, with one-tap Call and Conversation buttons.

AI follow-up tasks link to the customer’s job (Improvement, Shipped October 13, 2026 at 3:31 PM ET, WP-1481)
When the AI phone or text agent files a task for staff, it now links the task to the customer’s job when there is exactly one clear match, so the booking number shows in your task lists.

Office tasks show the customer and company (Fix, Shipped October 13, 2026 at 3:29 PM ET, WP-1480)
Tasks that are linked to a customer but not to a job, such as follow-ups filed by the AI agents, now show the customer name and company in All Tasks, My Tasks, the field Action Items list, and on the task details page with a tap-to-call phone number, instead of N/A.

AI voicemail follow-ups continue after merging contacts (Fix, Shipped October 13, 2026 at 3:09 PM ET, WP-1479)
Merging duplicate contacts no longer stops a queued AI text or call follow-up for a voicemail. The follow-up moves to the kept contact and goes out as planned.

AI phone agent gives the right local pet agency number (Fix, Shipped October 13, 2026 at 2:44 PM ET, WP-1478)
When a caller asks about a dog, cat, or stray, the AI phone agent now looks up and gives the local animal agency number your business has on file for that location instead of saying it has no number.

AI voicemail follow-ups reach the number that called (Fix, Shipped October 13, 2026 at 2:29 PM ET, WP-1477)
Automatic AI texts and calls after a voicemail or phone-menu hang-up now go to the number the customer actually called from, even if a different number was saved to their contact afterward.

AI calls that never connect no longer show as answered (Fix, Shipped October 13, 2026 at 2:26 PM ET, WP-1476)
In conversations, an AI phone call that failed to connect, was busy, or went unanswered now shows that result instead of "Answered".

AI text assistant answers visit-day questions directly (Fix, Shipped October 13, 2026 at 2:03 PM ET, WP-1475)
When a customer texts about an upcoming visit, the AI text assistant now looks up the appointment and confirms the arrival window. Directions or gate details they text are added to the visit for the technician, and the "sorry we missed your call" text is skipped when they are already texting.

Schedule and reschedule tasks through the API and AI connections (Feature, Shipped October 13, 2026 at 1:42 PM ET, WP-1473)
Integrations and AI assistants with the new schedule-tasks permission can schedule, reschedule or unschedule work that has not started, using the same timing rules as the office. Crew visits move with their main visit, assigned stops are placed back on the route, and nobody is notified automatically.

AI phone agent only quotes your current prices (Fix, Shipped October 13, 2026 at 1:36 PM ET, WP-1472)
The AI phone agent now quotes a price only after looking it up in your live service catalog during the call. Any call where it states a price that does not match your catalog is flagged for staff to follow up with the customer.

Jobs search finds every person on a job (Improvement, Shipped October 13, 2026 at 1:31 PM ET, WP-1471)
Searching Jobs by a name or phone number now also finds jobs where that person is a linked contact, such as a spouse or another household member, not only the primary customer.

AI agent checks past work before quoting returning customers (Fix, Shipped October 13, 2026 at 1:31 PM ET, WP-1470)
When a past customer calls about a problem, the AI phone agent now asks whether it relates to the work already done or a warranty before giving any new-service price.

Late appointments move to the front of the route (Fix, Shipped October 13, 2026 at 1:18 PM ET, WP-1469)
When a technician is already past a customer's arrival window, route optimization now schedules that appointment as the next stop instead of moving it later in the day behind other appointments.

Accept quotes through the API and AI connections (Feature, Shipped October 13, 2026, WP-1474)
Integrations and AI assistants with the new accept-quotes permission can record that a customer agreed to a quote, along with a note of how they agreed. It works like accepting in the office: the invoice is created and open leads are closed. No payment is taken and nobody is notified automatically.

Send service agreements for signature through the API and AI connections (Feature, Shipped October 12, 2026 at 8:27 PM ET, WP-1468)
Integrations and AI assistants with the new agreement-sending permission can email or text a customer the signing link for a pending service agreement. Each send issues a fresh link, customer communication choices and unsubscribes are always respected, and an agreement is never sent twice for the same request.

Agreement signing links report delivery accurately (Fix, Shipped October 12, 2026 at 8:27 PM ET, WP-1467)
Resending a service agreement for signature now reports it as sent only when the text or email actually went out, so a failed delivery no longer looks successful.

AI agent handles frustrated trapping customers better (Improvement, Shipped October 12, 2026 at 7:57 PM ET, WP-1465)
When a customer with active trapping says nobody has come out, the AI agent now first asks whether something is wrong with the trap, so problems like missing bait become field work. Callback requests become office follow-ups, and the agent only says it saved or connected something once that has happened.

AI suggestions combine follow-up calls (Improvement, Shipped October 12, 2026 at 7:39 PM ET, WP-1464)
When a customer calls, texts or chats again within 72 hours about the same need, the AI suggestion now includes what was discussed earlier, such as the problem, the price quoted and any concerns. The earlier suggestion is grouped under the newer one, so there is one action to take instead of two.

AI phone agent knows why you just talked (Improvement, Shipped October 12, 2026 at 7:20 PM ET, WP-1463)
When a customer calls back after a recent call, voicemail or request, the AI phone agent now recognizes it. Once the customer is verified, it explains what the last contact was about and what is already on file.

Cleaner AI follow-ups after voicemails (Fix, Shipped October 12, 2026 at 7:06 PM ET, WP-1462)
When the AI agent reaches a customer who left a voicemail, it no longer also sends a follow-up text, and requests it saves are no longer mistakenly flagged as unresolved calls or duplicated. A customer calling back about the same job now adds to their existing request instead of opening a new one.

Cancelling a job cancels its open quotes again (Fix, Shipped October 12, 2026 at 3:47 PM ET, WP-1461)
Open draft or sent quotes on a cancelled job are now cancelled along with it, so they no longer pile up as quote actions due. Reopening the job still restores them.

AI agent reassures customers during active trapping (Improvement, Shipped October 11, 2026 at 10:28 PM ET, WP-1460)
When an active trapping customer asks how it is going, the AI phone, text and chat agents now explain that the trap is camera-monitored around the clock, visits are touch-free, and to call back after 7 days with no activity. Real problems like a caught animal or damaged equipment still go to the team.

Unassign, fail or cancel tasks through the API (Feature, Shipped October 11, 2026 at 10:17 PM ET, WP-1458)
Integrations and AI assistants with the new task status permission can return an open task to the unassigned pool, mark it failed or cancel it, with a reason. It works exactly like the office, including crew visits and route clean-up, and never notifies customers.

Task, product and company changes now show up in API syncs (Fix, Shipped October 11, 2026 at 10:17 PM ET, WP-1457)
Updates to tasks, products and companies now refresh their last-changed time, so integrations that sync only recent changes no longer miss them.

Webhooks for everything that changes (Feature, Shipped October 11, 2026 at 7:10 PM ET, WP-1456)
Webhooks now cover more than 100 events across customers, properties, leads, jobs, plans, visits, quotes, invoices, payments, agreements, warranties, notes, files, texts, calls, email and deletions. Subscribe to single events, whole groups, or everything, and optionally receive the full record.

Manage webhooks through the API and AI assistants (Feature, Shipped October 11, 2026 at 7:10 PM ET, WP-1455)
Webhook endpoints, delivery history, test events, secret rotation and replays are now available through the API and the WildPipe MCP server, in addition to Settings → Webhooks.

Healthier, safer webhook delivery (Improvement, Shipped October 11, 2026 at 7:10 PM ET, WP-1454)
Signing secrets are now generated for you, shown once, and rotate with an overlap period so no event is missed. Each endpoint shows its delivery health, endpoints failing for three days are paused with a notification, deleted endpoints keep their history, and busy endpoints no longer slow others.

Webhook events now match what you subscribe to (Fix, Shipped October 11, 2026 at 7:10 PM ET, WP-1453)
Quote acceptance events are now sent when a quote is accepted, and every event listed in webhook settings is now delivered. A few events that appeared in settings but were never sent have been connected.

Read your complete history through the API (Feature, Shipped October 11, 2026 at 6:50 PM ET, WP-1446)
API keys can now read call, text, email and chat history, notes, call transcripts and summaries, field and compliance records, commissions, time entries, customer concerns and online bookings, each behind its own permission. Every record type supports change tracking and the deleted-records feed.

More reliable API and AI connections (Fix, Shipped October 11, 2026 at 6:50 PM ET, WP-1445)
Approving an AI connection no longer fails when some newer action permissions are selected, and treatment records that are not linked to a job now appear in API results.

Clearer Uptime & Status page (Improvement, Shipped October 11, 2026 at 6:45 PM ET, WP-1444)
The status page and footer now keep team incident updates separate from automated availability checks, and say clearly when automated checks cannot be reached instead of showing old information as current.

Developer pages open from the field app (Fix, Shipped October 11, 2026 at 6:28 PM ET, WP-1443)
Team members using the field app can now open every developer page, including the API reference and AI connection guide, instead of being sent back to the field dashboard.

Clearer API Keys & Integrations settings (Improvement, Shipped October 11, 2026 at 6:15 PM ET, WP-1442)
The API keys settings page is now called API Keys & Integrations everywhere, and it describes the WildPipe API on its own terms. Zapier and similar tools remain supported as connectors to the API.

Readable API reference (Fix, Shipped October 11, 2026 at 6:07 PM ET, WP-1441)
The developer API reference is properly formatted again, with a searchable sidebar grouped by resource, a getting-started guide covering authentication, pagination, errors and rate limits, and ready-to-copy request examples beside every endpoint.

Export all of your data (Feature, Shipped October 11, 2026 at 5:58 PM ET, WP-1440)
Owners and admins can download every customer, job, quote, invoice, payment, call, text, email and transcript as spreadsheets and JSON, plus all stored files, from Settings → Export My Data. It is free, takes no support request, and every export is recorded in the audit log.

Keep your own copy in sync (Improvement, Shipped October 11, 2026 at 5:58 PM ET, WP-1439)
The API and AI connections can now fetch only records that changed since the last sync, including customers, quotes, invoices and payments, plus a list of deleted records. Customer records also include business name, credit balance and tags.

Existing customers can reach their account from a new phone number (Feature, Shipped October 11, 2026 at 5:58 PM ET, WP-1438)
When a customer calls the AI phone agent from a number that is not on their account, the agent can send a code to the phone or email already on the account. Once the caller reads it back, that number is linked to the account and the caller gets help with their service. The account holder is told which number asked.

No duplicate texts after a missed call (Improvement, Shipped October 11, 2026 at 5:58 PM ET, WP-1437)
When AI follow-up is on, your own missed-call text rules wait for it. If the AI texts the caller, reaches them by phone, or staff already responded, your rule text is skipped; otherwise it still goes out, so callers always get one reply.

AI callbacks introduce themselves correctly (Fix, Shipped October 11, 2026 at 5:58 PM ET, WP-1436)
When the AI phone agent calls a customer back, it now opens by saying who is calling and why, instead of greeting them as if they had called in.

More reliable voicemail follow-up texts (Fix, Shipped October 11, 2026 at 5:36 PM ET, WP-1435)
If an AI follow-up text cannot be sent on the first try, it is retried before the AI moves on to calling, and Recent follow-ups now explains in plain language why a text or call did not go out.

AI follow-up for callers who hang up in your phone menu (Feature, Shipped October 11, 2026 at 5:08 PM ET, WP-1434)
Choose whether callers who hang up in your phone menu before reaching anyone get an AI text, an AI call, both, or nothing. Set a minimum time in the menu to ignore misdials, and choose it for your whole organization or per company.

Choose voicemail follow-up audiences by company (Improvement, Shipped October 11, 2026 at 5:00 PM ET, WP-1433)
Pick new customers, existing customers, or everyone for each company from one list, while every other follow-up setting keeps using your organization default.

Voicemail follow-ups reach customers the way they asked (Improvement, Shipped October 11, 2026 at 4:35 PM ET, WP-1432)
If a caller asks in their voicemail to be called back, the AI calls them first; if they ask for a text, it texts. AI callbacks now know the full voicemail and work on the request, and later text replies keep that context.

Job closeouts for integrations (Feature, Shipped October 11, 2026 at 4:20 PM ET, WP-1427)
Integrations with a separate closeout permission can complete, cancel and reopen jobs using the same rules as the office, with a required reason and full history.

More reliable job completion and cancellation (Fix, Shipped October 11, 2026 at 4:20 PM ET, WP-1426)
Completing, cancelling and reopening a job now saves all related task, commission and lead updates together. Reopened jobs restore their leads correctly, task history is no longer recorded twice, and the job page explains why a closeout was blocked.

Job phase changes for integrations (Feature, Shipped October 11, 2026 at 3:53 PM ET, WP-1425)
Separately approved integrations can move an open job between inspection, trapping, exclusion, monitoring and warranty, with a timeline entry and audit history. Completing, cancelling and reopening jobs stay in the office.

Job phase changes finish cleanly (Fix, Shipped October 11, 2026 at 3:53 PM ET, WP-1424)
Changing a job phase from the job page now completes its follow-up bookkeeping step reliably.

Clearer legacy integration errors (Improvement, Shipped October 11, 2026 at 2:17 PM ET, WP-1422)
Legacy Zapier lead and job actions now return clear, general error messages when a request cannot be completed.

Company-specific AI payment pricing guidance (Fix, Shipped October 11, 2026 at 2:13 PM ET, WP-1421)
Corrected phone, SMS and website-chat guidance to avoid blanket cash/check discount claims. Assistants use confirmed pricing facts and preserve the terms offered on existing quotes and invoices.

More natural AI booking intake (Improvement, Shipped October 11, 2026 at 1:59 PM ET, WP-1420)
Aligned phone-agent guidance to ask address questions directly without repeating thanks or the caller’s name after every answer. Warm greetings, helpful acknowledgements and one-question-at-a-time intake remain in place.

Email alerts for WildPipe service status (Feature, Shipped October 11, 2026, WP-1459)
Anyone can now subscribe to status alerts at status.wildpipe.com or on the Uptime & Status page. After confirming by email, you are notified when an outage is confirmed, when it recovers, and when the WildPipe team posts an incident update, and every alert includes a one-click unsubscribe link.

Dashboard links respect portal access (Fix, Shipped October 11, 2026, WP-1452)
When a customer’s portal access is turned off, the Complete Job & Notify Customer dialog no longer offers to send them a dashboard link and explains why. Completing the job still works as before.

Send customer portal links through the API and AI connections (Feature, Shipped October 11, 2026, WP-1451)
Integrations and AI assistants with the new portal-links permission can email or text a customer your portal sign-in link using your own templates. Customers whose portal access is turned off are never sent a link, and communication choices and unsubscribes are always respected.

Send payment receipts through the API and AI connections (Feature, Shipped October 11, 2026, WP-1450)
Integrations and AI assistants with the new send-receipts permission can email or text a receipt for a successful payment using your own receipt templates, and the send is noted in the customer’s conversation history. Customer communication choices and unsubscribes are always respected.

Send invoices through the API and AI connections (Feature, Shipped October 11, 2026, WP-1449)
Integrations and AI assistants with the new send-invoices permission can email or text an invoice and its payment link to the customer using your own invoice templates. Customer communication choices and unsubscribes are always respected, and an invoice is never sent twice for the same request.

Assign tasks through the API and AI connections (Feature, Shipped October 11, 2026, WP-1448)
Integrations and AI assistants with the new assign-tasks permission can assign or reassign work that has not started to a field technician, and the stop is placed on their route. The same eligibility rules as dispatch apply, and customers are never notified.

Send quotes through the API and AI connections (Feature, Shipped October 11, 2026, WP-1447)
Integrations and AI assistants with the new send-quotes permission can email or text a quote to the customer using your own quote templates. Customer communication choices and unsubscribes are always respected, and a quote is never sent twice for the same request.

AI follow-up for voicemails (Feature, Shipped October 11, 2026, WP-1431)
When a caller leaves a voicemail, the AI can text them back about what they said, call them back, or both in the order you choose. It can call landlines instead of texting, and you can limit it to new or existing customers for your whole organization or individual companies.

More accurate camera photo dates (Fix, Shipped October 11, 2026, WP-1430)
Camera Watch now reads the date printed on trail-camera photos more reliably, so recent photos are no longer mistaken for older ones and are reviewed as expected.

More reliable customer merges (Fix, Shipped October 11, 2026, WP-1429)
Merging duplicate customer records now moves all of their related history to the remaining record. Records that must stay unchanged now show a clear message instead of an error.

More reliable task status changes (Fix, Shipped October 11, 2026, WP-1428)
Cancelling, failing or unassigning a visit now saves the visit, its crew visits and its history together. Failed crew visits stay credited to their technician, cancelled stops leave the route right away, submitted crew work is kept, and a double tap no longer repeats customer texts.

Reviewed job-note updates for integrations (Feature, Shipped October 11, 2026, WP-1416)
Separately approved integrations can replace job notes after reviewing the current text, with recorded change history and saved outcomes. Job phases, task instructions, schedules and financial records remain unchanged.

Clearer AI pricing and phone conversations (Improvement, Shipped October 11, 2026, WP-1415)
Strengthened AI guidance to check the selected service’s current price before booking and avoid repetitive acknowledgements during phone intake. Closing guidance keeps internal commands out of spoken replies.

Reviewed quote replacement for integrations (Feature, Shipped October 11, 2026, WP-1414)
Approved integrations can replace an unpaid quote with a draft for review while preserving its content and recording why it was replaced. Quotes with payments remain protected from replacement.

Clearer AI service-recovery guidance (Improvement, Shipped October 11, 2026, WP-1413)
Strengthened AI guidance to save service concerns before arranging appointment changes and avoid unconfirmed office-review promises. Delivery guidance also discourages repeated filler and spoken stage directions.

Reviewed lead-to-booking workflow for integrations (Feature, Shipped October 11, 2026 at 12:31 AM ET, WP-1419)
Separately approved integrations can turn an open lead into a one-time booking for its existing customer and saved property. The lead and booking outcome are saved together so an uncertain response can be reviewed without booking again.

Saved outcomes for lead updates (Improvement, Shipped October 11, 2026 at 12:23 AM ET, WP-1418)
Approved integrations can retrieve the original result of a lead metadata update to review an uncertain response without creating a second request. Follow-up reminders remain separate from appointment booking.

Book from an integration’s reserved opening (Improvement, Shipped October 11, 2026 at 12:00 AM ET, WP-1417)
Approved integrations can turn their temporary reservation into a one-time appointment while retaining the exact service and arrival window. Booking outcomes remain available for review when a request cannot be confirmed.

Cleaner AI suggestions after bookings and cancellations (Fix, Shipped October 10, 2026 at 10:56 PM ET, WP-1412)
A booking suggestion stays marked done when the job it created is later cancelled, instead of asking staff to book it again. Follow-up calls and texts no longer warn about an address already saved on the customer.

Clearer timed booking outcomes for integrations (Fix, Shipped October 10, 2026 at 4:57 PM ET, WP-1411)
Approved integrations book only the exact opening they requested. An unavailable or unverifiable opening no longer silently becomes a manual-scheduling booking.

Temporary booking holds for approved integrations (Feature, Shipped October 10, 2026 at 4:57 PM ET, WP-1410)
Separately approved integrations can reserve a verified opening for ten minutes, check its current status and release their own holds. Holds do not create appointments or collect payments.

More accurate AI service-recovery evaluations (Fix, Shipped October 10, 2026 at 4:33 PM ET, WP-1409)
Fictional evaluations better recognize contextual rescheduling consent and unsupported review promises, with clearer availability evidence and caller goals. Confirmed work and recorded complaints remain required.

Reviewed task instruction updates for integrations (Feature, Shipped October 10, 2026 at 4:21 PM ET, WP-1408)
Separately approved integrations can update the title and instructions of eligible open tasks with review history and saved outcome receipts. Scheduling, assignments and completion records stay unchanged.

Clearer AI pricing and appointment guidance (Improvement, Shipped October 10, 2026 at 4:09 PM ET, WP-1407)
Strengthened AI guidance for service-specific prices, one-detail-at-a-time intake and confirmed appointment times. Fictional evaluations now provide clearer appointment-time evidence.

Reviewed quote declines with consistent history (Improvement, Shipped October 10, 2026 at 4:04 PM ET, WP-1406)
Declining an unaccepted quote now keeps the reason, conversation history and review record together without changing financial history. Separately approved integrations gain reviewed declines and saved outcome receipts, with improved permission setup.

Customers stay with the business they contacted (Fix, Shipped October 10, 2026 at 3:54 PM ET, WP-1405)
Emails, texts, calls, web forms, bookings, portal sign-in and lead integrations now link a customer only to the business they contacted or one that has served them, never to another business’s record. Family members who share a phone number stay separate and land on the record that holds their own jobs.

More reliable AI booking evaluations (Fix, Shipped October 10, 2026 at 3:54 PM ET, WP-1404)
Corrected a compatibility issue that prevented fictional booking evaluations from starting. Evaluations retain their existing checks for complete intake and confirmed outcomes.

More reliable supervisor returns for redo (Improvement, Shipped October 10, 2026 at 3:26 PM ET, WP-1403)
Returning a submitted task for redo now keeps its assignment and pending commission updates together while preserving review history. Integrations gain a separately approved, reviewed return action with a saved outcome receipt.

Reliable confirmation when scheduling a job later (Fix, Shipped October 10, 2026 at 3:24 PM ET, WP-1402)
Creating a job without an initial appointment now returns its saved confirmation correctly. Technician notices still require an explicitly scheduled, assigned visit and your notification choice.

AI text requests always reach the office task list (Fix, Shipped October 10, 2026 at 3:17 PM ET, WP-1400)
Requests the AI text assistant hands to your team now always become office tasks, even when a customer has more than one record or no saved record yet. Customers with duplicate records are matched to the record for the business they texted.

Reviewed lead stages, losses and reopening for integrations (Feature, Shipped October 10, 2026 at 3:06 PM ET, WP-1399)
Approved integrations can move leads through your configured stages, record loss reasons and explicitly reopen lost opportunities. These actions stay separate from booking work and do not send customer messages.

Clearer AI service recovery and booking checks (Fix, Shipped October 10, 2026 at 3:00 PM ET, WP-1398)
AI guidance more clearly distinguishes a recorded concern from a confirmed review time and retains details callers already supplied. Evaluation checks now distinguish safely corrected booking attempts and requested appointment changes from unsupported outcomes.

AI assistant requests now land on your Tasks list (Improvement, Shipped October 10, 2026 at 2:52 PM ET, WP-1397)
AI phone, text and chat requests create or update work and office tasks rather than conversation notes, reusing open tasks where appropriate. The phone assistant greets callers warmly, helps customers with active work and lets past customers with new problems reach your team.

Text messaging campaign number lists load again (Fix, Shipped October 10, 2026 at 2:30 PM ET, WP-1396)
The campaign number list in SMS registration settings loads correctly again, so you can review and manage which numbers send for each approved campaign.

Customer titles and everyone on a job, at a glance (Improvement, Shipped October 10, 2026 at 2:13 PM ET, WP-1395)
Contacts now have a separate Title field (Mr., Mrs., Dr., and more), so a title is never saved as a first name. Conversation job cards now show the other people linked to each job, with one tap to their conversation.

AI phone and text assistants connect customers to a person faster (Improvement, Shipped October 10, 2026 at 2:05 PM ET, WP-1394)
Emergencies, such as an animal loose inside the home, now reach your team right away, and customers who ask for a person again or cannot receive a verification code are connected or have their request passed to the office.

More accurate AI help for current customers (Fix, Shipped October 10, 2026 at 2:05 PM ET, WP-1393)
The AI assistants now check a caller's existing work before offering services, let customers with a booked first visit check their appointment, explain card and cash pricing clearly, and mention that sealing entry points is quoted separately.

Clearer AI text and website chat replies (Improvement, Shipped October 10, 2026 at 2:05 PM ET, WP-1392)
Customers texting from the number on their account no longer need a code for routine requests, repeated or canned replies were removed, managers are alerted when a customer calls repeatedly, and website chat is now answered by the AI assistant.

Call transcripts no longer change correct customer names (Fix, Shipped October 10, 2026 at 1:44 PM ET, WP-1391)
Customer names are no longer replaced by a greeting such as "Mr. Smith" or by a sound-alike spelling heard on a call. Those suggestions now wait for staff review.

Calls, texts and bookings find the right customer record (Fix, Shipped October 10, 2026, WP-1401)
Calls, texts, chats, online bookings, forms and the AI assistants now recognize returning customers consistently and match them to the record for the business they contacted. This prevents duplicate customer records and fixes cases where an existing customer was not recognized.

Existing job work stays visible in Camera Checks (Fix, Shipped October 6, 2026, WP-1390)
Camera Checks now keeps existing job-level tasks visible in the review dialog so staff can update relevant work instead of creating another task. Tasks tied to other equipment remain separate.

A more compact dispatch toolbar (Improvement, Shipped October 6, 2026, WP-1389)
Market, company, and team filters now sit between technicians and the date on wide screens. On smaller screens, all three are available in the three-dot menu to keep the toolbar on one row.

More reliable task creation (Fix, Shipped October 5, 2026 at 8:05 PM ET, WP-1388)
Repeated submissions from task creation and Camera Checks reuse the saved task instead of adding extra copies. Camera Checks also surfaces existing job-level work for review before another task is created.

More precise SMS animal referrals (Fix, Shipped October 5, 2026 at 3:46 PM ET, WP-1387)
AI text assistants recognize more common domestic-animal injury and pickup requests, including Spanish wording. Separate wildlife-service and account requests are no longer cut short by a domestic-animal referral.

Better address spelling matches (Fix, Shipped October 5, 2026 at 3:40 PM ET, WP-1386)
Address suggestions and call-address verification now support Point/Pointe street-name variations. Ambiguous property matches still require review.

More reliable answered queue calls (Fix, Shipped October 5, 2026 at 2:44 PM ET, WP-1385)
Improved protection for accepted queue calls so ringing retries and timeout handling do not interrupt the agent connection.

Browse available services from a conversation (Feature, Shipped October 5, 2026 at 1:06 PM ET, WP-1384)
Open a searchable service list beside Job Confirmation without leaving the conversation. Staff can review the company’s service descriptions, options, and current catalog prices.

Clearer help when verification codes do not arrive (Fix, Shipped October 5, 2026 at 12:58 PM ET, WP-1383)
AI text assistants now record reported code-delivery problems for office review instead of repeating inaccessible verification steps. SMS verification-email send records also appear in Conversations so staff can review the send outcome.

Correct percentage deposits in conversation quotes (Fix, Shipped October 5, 2026 at 12:58 PM ET, WP-1382)
Quote cards and detail popups in Conversations now show percentage deposits with their calculated dollar amount instead of displaying the percentage as a fixed dollar deposit.

Camera-check photos show newest captures first (Fix, Shipped October 5, 2026 at 12:45 PM ET, WP-1381)
Camera-check galleries and image selectors now sort photos by capture date, newest first, rather than retrieval time. Photos without a verified capture time appear after dated photos.

Clearer SMS guidance for out-of-scope animal reports (Fix, Shipped October 5, 2026 at 4:18 AM ET, WP-1380)
AI text assistants now honor configured live domestic-animal exclusions with referral guidance instead of unnecessary service-review requests. Related photo and location replies no longer imply that a pickup or callback is pending.

Easier access to recording customer complaints (Improvement, Shipped October 4, 2026 at 2:46 PM ET, WP-1379)
Conversations now places the Record complaint button alongside Send Dashboard Link in the customer action row.

Clearer AI intake and follow-up language (Improvement, Shipped October 3, 2026 at 2:35 AM ET, WP-1378)
Refined AI guidance to collect missing details separately and retain prior answers. Appointment and follow-up language more clearly distinguishes recorded requests from confirmed bookings and staff timing.

More reliable appointment visibility in dispatch (Fix, Shipped October 3, 2026 at 2:18 AM ET, WP-1377)
Wildlife Tasks includes assigned appointments by default and keeps today’s appointments visible during overnight routes without adding them to the wrong workday. Date changes and task filters keep list counts and map visibility consistent.

Connected customer complaint follow-through (Feature, Shipped October 3, 2026 at 2:04 AM ET, WP-1376)
Staff and customer-support channels can record complaints against the affected work, share follow-up history with office and field teams, and track office-controlled resolution. Dispatch shows active complaints separately from safety warnings.

More reliable customer support requests (Fix, Shipped October 3, 2026 at 2:04 AM ET, WP-1375)
Customers can submit support requests without selecting a job and choose the affected work instead of having it selected automatically. Improved customer support privacy and live updates.

Clearer AI evaluation context (Improvement, Shipped October 3, 2026 at 2:04 AM ET, WP-1374)
AI evaluations target the published agent configuration and use consistent daytime openings for fictional booking scenarios. Evaluation results remain separate from real customer delivery.

More realistic AI conversation evaluations (Improvement, Shipped October 3, 2026 at 1:28 AM ET, WP-1372)
AI evaluations distinguish sending a verification code from completing verification and check the sequence before reporting a successful private-account journey.

More reliable overnight dispatch (Fix, Shipped October 3, 2026 at 1:19 AM ET, WP-1371)
Overnight routes keep their workday’s capacity and deferred assignments instead of borrowing the next day’s shift at midnight. Genuine overnight hours, approved leave, and missed deferred assignments are handled more consistently.

Clearer AI customer journeys and follow-through reporting (Improvement, Shipped October 3, 2026 at 1:19 AM ET, WP-1369)
Customer assistants share focused sales and existing-service recovery guidance, with clearer distinctions between recorded requests and confirmed outcomes. AI analytics now shows aging review requests and more accurate call grades and booking counts without adding customer outreach.

Reviewed coaching for sales and service conversations (Improvement, Shipped October 3, 2026 at 12:23 AM ET, WP-1368)
Updated a configured customer AI agent with reviewed service-team coaching: explain value before booking intake and check current work first for existing customers. Coaching covers its enabled voice, SMS, and web chat channels while keeping prices and commitments grounded in current records.

Track physical supplier returns separately from credits (Feature, Shipped October 2, 2026 at 6:50 PM ET, WP-1367)
Review and record supplier returns from warehouse stock or unused contractor-held materials, with retained evidence and updated material readiness. Record goods received back and link related supplier credits without rewriting original purchases or moving money.

Clearer guidance for customer account changes (Improvement, Shipped October 2, 2026 at 6:50 PM ET, WP-1366)
AI assistants can guide customers to their company portal to review supported contact-detail and notification changes. Verification and confirmation remain separate customer steps, while changes that need office assistance are clearly identified.

More reviewed workflows for integrations (Feature, Shipped October 2, 2026 at 6:50 PM ET, WP-1365)
Approved integrations can now approve submitted work, apply existing payments to invoices, and link converted leads to existing customer jobs. Each action requires separate permission and review of the current records.

More reliable messaging campaign closure (Improvement, Shipped October 2, 2026 at 6:31 PM ET, WP-1364)
Campaign closure now coordinates with other messaging setup work and preserves its review history. Interrupted or uncertain requests require review before another attempt.

Correct saved address formatting in the customer portal (Feature, Shipped October 2, 2026 at 6:31 PM ET, WP-1363)
Customers can review and confirm capitalization, spacing, and punctuation corrections for their primary saved property after verification. Property changes and corrections involving active work remain office-assisted.

Reviewed task note corrections for integrations (Feature, Shipped October 2, 2026 at 6:31 PM ET, WP-1362)
Authorized integrations can review and correct completed-task notes with a separate permission and an audit trail. Corrections preserve the original completion evidence and do not repeat billing or field-work actions.

More reliable messaging registration submissions (Improvement, Shipped October 2, 2026 at 5:53 PM ET, WP-1361)
Messaging setup, registration submissions, and explicit corrections now coordinate as one operation, including toll-free verification. Interrupted or uncertain requests remain available for review before another attempt.

Update your saved email in the customer portal (Feature, Shipped October 2, 2026 at 5:53 PM ET, WP-1360)
Customers can replace their saved email in Settings after verification and a separate confirmation. Notification permission remains a separate choice, and interrupted changes can be checked before taking further action.

Supplier credits and external settlement records (Feature, Shipped October 2, 2026 at 5:32 PM ET, WP-1359)
Office managers can review supplier credits, explicitly apply them to invoices for the same company and supplier, and record payments or refunds already completed elsewhere. Original obligations and correction history stay visible; WildPipe does not move the money.

Reviewed customer actions for integrations (Feature, Shipped October 2, 2026 at 5:32 PM ET, WP-1358)
Separately approved integrations can merge reviewed duplicate customers and update a job’s linked contacts while retaining the connected customer history. Existing connections keep their original permissions.

More reliable registration verification requests (Improvement, Shipped October 2, 2026 at 5:09 PM ET, WP-1357)
Sole Proprietor registration verification requests now coordinate with other messaging setup changes. Requests with an uncertain outcome remain available for review before another attempt.

Separate text-message choices in the customer portal (Improvement, Shipped October 2, 2026 at 5:09 PM ET, WP-1356)
Customers can renew service-text and marketing-text permissions independently in Settings, with optional choices and a separate confirmation. Email and survey preferences remain unchanged.

Reviewed quote and recurring-plan integration actions (Feature, Shipped October 2, 2026 at 5:09 PM ET, WP-1355)
Separately approved integrations can create quote revisions and pause or resume eligible recurring plans with reviewed-state checks and retry receipts. Quote revisions remain unsent drafts; plan controls leave existing visits and payment history unchanged.

Clearer messaging registration status checks (Fix, Shipped October 2, 2026 at 4:56 PM ET, WP-1354)
Checking messaging registration status now reports progress without resubmitting registration details. Corrections remain separate, deliberate setup actions, and previous review errors stay available.

Payment-reader compatibility maintenance (Improvement, Shipped October 2, 2026 at 4:54 PM ET, WP-1353)
Updated a supporting communication library used by the payment-reader integration. Payment amounts, authorization, and checkout workflows are unchanged.

Choose to receive company emails again (Improvement, Shipped October 2, 2026 at 4:48 PM ET, WP-1352)
Customers can review the company email consent notice and separately confirm renewed email permission in portal Settings. Text-message and survey choices remain independent, with a receipt available to check the change.

Your own contractor payment methods (Improvement, Shipped October 2, 2026 at 4:12 PM ET, WP-1351)
Configure the method names your team uses when recording contractor payments made outside WildPipe. Approved balances and payment history remain intact; WildPipe does not initiate transfers.

Clearer customer notification choices (Improvement, Shipped October 2, 2026 at 4:12 PM ET, WP-1350)
Customers can review and separately confirm notification opt-outs in portal Settings, with a receipt to check the result. Account-detail corrections and renewed communication permissions remain office-assisted.

Customer file downloads for approved integrations (Feature, Shipped October 2, 2026 at 3:56 PM ET, WP-1349)
Approved integrations can request short-lived private download links for customer-linked documents. File access is a separate permission from viewing document metadata.

More reliable messaging registration continuation (Improvement, Shipped October 2, 2026 at 3:55 PM ET, WP-1348)
Continuing messaging registration now coordinates setup steps and preserves results for review when an outcome cannot be confirmed. Interrupted changes require review before setup can resume.

Supplier invoice review for contractor purchases (Feature, Shipped October 2, 2026 at 3:41 PM ET, WP-1347)
Office managers can record supplier invoices against contractor purchase orders and review quantities and pricing against received materials. Supporting documents and decisions are retained separately from customer billing; approval does not send a payment.

Connected property and tag management (Improvement, Shipped October 2, 2026 at 3:40 PM ET, WP-1346)
Explicitly approved integrations can correct saved customer properties and update contact or job tags. Changes preserve property history and make shared customer-tag updates an intentional choice.

Job photo support across customer channels (Improvement, Shipped October 2, 2026 at 3:35 PM ET, WP-1345)
Customers can submit photos for a selected booking through supported text and website chat workflows, or receive a secure upload link during a phone call. Clear receipts distinguish receiving a photo from office review or completed work.

More reliable additional messaging campaign setup (Improvement, Shipped October 2, 2026 at 3:35 PM ET, WP-1344)
Additional messaging campaign setup preserves progress and gives clearer guidance when setup needs review. Fee confirmation remains required, and interrupted setup is not automatically repeated.

Clearer sign-in recovery (Improvement, Shipped October 2, 2026 at 3:10 PM ET, WP-1343)
When a session expires, WildPipe explains why sign-in is needed and returns you to your previous screen when your account has access. Interrupted actions are not automatically repeated.

Reliable field route start buttons (Fix, Shipped October 2, 2026 at 2:35 PM ET, WP-1342)
Corrected an issue that could prevent technicians from starting their route using the toolbar or start reminder. Normal route starts remain separate from the explicit next-workday action.

Review warranty requests with the portal assistant (Feature, Shipped October 2, 2026, WP-1332)
Customers can review the selected warranty, property, covered item and issue before separately confirming a request in the portal assistant. Saved requests receive a reference number for staff review, without approving coverage or scheduling repairs.

Read-only AI connection controls (Feature, Shipped October 2, 2026, WP-1331)
Organization administrators can review approved AI access and revoke connections in integration settings. The new consent flow lets them choose read permissions and companies; remote server activation requires separate deployment verification.

Confirmed plan changes by text and website chat (Feature, Shipped October 2, 2026, WP-1330)
Eligible customers can review and separately confirm a recurring-plan pause or resume through text messages and website chat. Existing visits and financial history stay unchanged; plans needing office review are not changed automatically.

Clearer Spanish portal support actions (Fix, Shipped October 2, 2026, WP-1329)
Customer portal message and service-scheduling actions now follow the selected language, including their supporting descriptions.

Lighter My Work sidebar loading (Improvement, Shipped October 2, 2026, WP-1328)
The My Work sidebar badge now loads only the details needed for its count, leaving full previews for the work queue. Existing attention rules and refresh behavior remain unchanged.

Clearer confirmation for messaging number removal (Fix, Shipped October 2, 2026, WP-1327)
Failed checks no longer appear as completed number removals. Unconfirmed removals provide clearer review guidance, and an explicit retry checks whether the number is already detached before attempting another removal.

Lighter office startup (Improvement, Shipped October 2, 2026, WP-1326)
The office AI assistant now loads when first opened rather than during every workspace startup. Closing and reopening the panel keeps your unsent draft intact.

A clearer daily dashboard (Improvement, Shipped October 2, 2026, WP-1325)
The default management dashboard brings daily attention items and appointments ahead of supporting tools, with a compact metric summary and more readable work queues. Saved dashboard arrangements and customization remain available.

More reliable primary messaging number setup (Fix, Shipped October 2, 2026, WP-1324)
Primary-number setup and reconciliation now finish checking the available messaging numbers before making changes. Failed or incomplete checks preserve existing assignments and leave other senders intact.

More efficient Camera Watch analysis (Improvement, Shipped October 2, 2026, WP-1323)
Camera Watch reduces redundant analysis and repeated instructions while preserving image coverage, capture-time verification, and independent containment checks. Animal checks also recognize more named-trap descriptions for consistent review.

Review and confirm plan changes in the portal assistant (Improvement, Shipped October 2, 2026, WP-1322)
Customers can review an eligible recurring plan and explicitly confirm a pause or resume from the portal assistant. The preview explains what changes and keeps existing visits and financial history separate.

Lighter workspace and payment loading (Improvement, Shipped October 2, 2026, WP-1321)
Workspace layouts now load when you enter them, and the Square payment library loads only when a payment form needs it. This reduces unnecessary startup downloads while preserving existing navigation and payment workflows.

Location-based market coverage and centralized review (Improvement, Shipped October 2, 2026, WP-1320)
Markets can use ZIP coverage to place new work more accurately. Managers can preview and review coverage changes centrally in Settings while preserving completed history and checking existing technician assignments.

More accurate messaging sender checks (Fix, Shipped October 2, 2026, WP-1319)
Messaging registration checks now find primary senders across paginated number pools. Incomplete provider responses are not treated as complete empty lists.

More efficient property street imagery (Improvement, Shipped October 2, 2026, WP-1318)
Eligible open street photos are reused to reduce repeat provider lookups while preserving image credit. Platform usage reporting now shows imagery provider and cache outcomes.

Confirmed recurring-plan changes by phone (Improvement, Shipped October 2, 2026, WP-1317)
Enabled voice agents can preview and confirm eligible recurring-plan pauses and resumptions with customers. Existing visits and financial history remain unchanged, while prepared work continues to require staff review.

More reliable messaging campaign imports (Fix, Shipped October 2, 2026, WP-1316)
Messaging campaign imports now distinguish separate company Messaging Services correctly, avoiding unnecessary registration-review blockers while preserving existing registration history.

Updated wildlife-help referral content (Improvement, Shipped October 2, 2026, WP-1315)
Wildlife rehabilitation quick replies now direct customers to CritterHelp.com. Stored referral references and conversation previews have also been updated for consistency.

More complete integration records and workflows (Improvement, Shipped October 2, 2026 at 4:20 AM ET, WP-1341)
Authorized integrations can work with customer properties, related job and billing history, and catalog-priced draft quotes. Optional record actions require explicit approval, with clear outcomes that distinguish drafts, bookings, invoices and payments.

Send job photos with a clear receipt (Feature, Shipped October 2, 2026 at 1:51 AM ET, WP-1340)
Customers can send a private photo for a selected booking from Portal Documents and check its receipt and office-review status. Staff review photos alongside job documents; review does not imply approval, a scheduled visit or issue resolution.

Clearer messaging sender recovery (Improvement, Shipped October 2, 2026 at 1:51 AM ET, WP-1339)
Messaging sender changes now run in a coordinated sequence. Administrators can review changes that need confirmation and complete eligible recovery without repeating provider changes.

Find relevant records through connected tools (Improvement, Shipped October 2, 2026 at 1:32 AM ET, WP-1338)
API reads now support resource-specific search, status, date, amount, and assignment filters, plus newest-first pagination. The MCP implementation exposes the same filters for approved read access; its updated tools require the separate MCP server deployment.

More reliable camera analysis recovery (Fix, Shipped October 2, 2026 at 1:07 AM ET, WP-1337)
Camera image analysis now waits through temporary network throttling before retrying. Unprocessed images remain queued for analysis rather than being treated as successfully reviewed.

A clearer AI connection review (Improvement, Shipped October 2, 2026 at 1:04 AM ET, WP-1336)
The AI connection consent screen has a refreshed WildPipe design with readable permissions and a mobile-friendly layout. Review what an application can read before continuing to sign-in and organization approval.

Confirmed warranty requests across customer channels (Feature, Shipped October 2, 2026 at 12:24 AM ET, WP-1335)
Customers can review and separately confirm an exact warranty request through enabled phone, text, and website-chat assistants, then receive a saved request number. Submission is for staff review and does not approve coverage or schedule repairs.

A more useful, customizable dashboard (Feature, Shipped October 2, 2026 at 12:07 AM ET, WP-1334)
Choose from 45 dashboard widgets covering customer work, dispatch, finance, workforce, industry operations, and AI/Digital review. Search by category, apply focused templates, and save company, period, and detail preferences while keeping a clear view of each summary’s scope and freshness.

More consistent dashboard customization (Fix, Shipped October 2, 2026 at 12:07 AM ET, WP-1333)
Widget choices now better reflect your role and workspace, and dashboard preferences stay aligned when changing sessions. Background summary updates retain the last verified view when a refresh is unavailable instead of displaying false zero totals.

More consistent AI voice instruction refreshes (Fix, Shipped October 1, 2026 at 8:21 PM ET, WP-1314)
Repeated voice-agent checks now keep refreshed conversation instructions stable, preserving business guidance without accumulating unnecessary formatting.

Consistent camera tools for AI text assistance (Fix, Shipped October 1, 2026 at 8:21 PM ET, WP-1313)
AI text assistance now uses the camera tools selected in the bot editor consistently. SMS workflow readiness also names the missing tools or settings, making configuration gaps easier to resolve.

Dashboard cards appear with the page (Improvement, Shipped October 1, 2026 at 7:48 PM ET, WP-1312)
Summary cards and shortcuts no longer wait for totals before appearing. Recent verified totals return immediately after a page reload, with updates applied in place and clearly labeled while being checked.

Quicker dashboard totals (Improvement, Shipped October 1, 2026 at 7:37 PM ET, WP-1311)
Dashboard totals use a streamlined data request and faster camera checks. Recently loaded totals remain available when returning to the dashboard without immediately requesting them again.

Reach every allowed service in AI agent settings (Fix, Shipped October 1, 2026 at 7:28 PM ET, WP-1310)
The allowed-services picker now scrolls correctly, so administrators can reach and select services throughout the full list.

More complete messaging number pools (Improvement, Shipped October 1, 2026 at 7:12 PM ET, WP-1309)
Campaign number pools now load additional provider pages before reconciling assignments. Interrupted refreshes preserve existing assignments, with updated Help guidance for reviewing registration and assignment issues.

Faster dashboard statistics (Fix, Shipped October 1, 2026 at 7:12 PM ET, WP-1308)
Dashboard summary cards load independently of the Active Locations map, so totals can appear without waiting for detailed location data.

More reliable phone agent syncing (Fix, Shipped October 1, 2026 at 7:12 PM ET, WP-1307)
Phone agent changes now sync their tools and guided workflows together. Failed syncs show a clearer explanation so administrators can understand what needs attention.

More natural phone assistant conversations (Improvement, Shipped October 1, 2026 at 6:55 PM ET, WP-1306)
Phone assistants avoid doubled waiting messages and use smoother transitions between questions and results. Recognized callers can receive a friendly first-name greeting while account verification remains a separate step.

Warranty request status by text (Improvement, Shipped October 1, 2026 at 6:50 PM ET, WP-1305)
Enabled text assistants can look up a customer-selected warranty request and its recorded progress, including older requests. Status lookup does not approve coverage, schedule service, or confirm that an issue is resolved.

Clearer same-day service answers by phone (Fix, Shipped October 1, 2026 at 6:42 PM ET, WP-1304)
Phone assistants now confirm today’s service when the customer’s work is on the technician’s current route. A missing arrival estimate no longer introduces uncertainty about the service day.

More reliable messaging number saves (Fix, Shipped October 1, 2026 at 6:40 PM ET, WP-1303)
Adding a messaging number now saves its campaign assignment and sender-list update together. If a save cannot be confirmed, existing provider settings remain available for review instead of being automatically removed.

Warranty request status in website chat (Improvement, Shipped October 1, 2026 at 6:32 PM ET, WP-1302)
Enabled website chat assistants can look up a selected warranty request and its recorded progress, including older requests. Status lookup does not approve coverage, schedule service, or confirm that an issue is resolved.

Clearer text-message verification instructions (Improvement, Shipped October 1, 2026 at 6:32 PM ET, WP-1301)
Customers see the masked email destination and clear steps for using a verification code. When email verification is unavailable, the assistant explains that no code was sent and offers portal sign-in or office assistance.

Warranty request status by phone (Improvement, Shipped October 1, 2026 at 6:16 PM ET, WP-1300)
Enabled AI phone assistants can look up a selected warranty request and its recorded progress. Status updates remain separate from coverage approval, service scheduling, and confirmation that an issue is resolved.

More reliable messaging number synchronization (Fix, Shipped October 1, 2026 at 5:58 PM ET, WP-1299)
Campaign status checks handle overlapping updates and incomplete provider responses more reliably, keeping messaging number records consistent.

Call transcription fidelity (Improvement, Shipped October 1, 2026 at 5:58 PM ET, WP-1298)
Call transcription processing preserves the original wording for review and analysis.

AI call listening connection support (Improvement, Shipped October 1, 2026 at 3:47 PM ET, WP-1297)
Added listen-only audio connection support for AI calls on deployments with the live-audio service configured. Unconfigured deployments show a clear readiness message; listening remains separate from taking over a call.

Clearer animal reports and visit updates (Fix, Shipped October 1, 2026 at 2:52 PM ET, WP-1296)
Ambiguous past animal reports receive a current-presence clarification. Running-late updates use the remaining route estimate, and other stops at a property receive a separate completion review and work summary.

More reliable conversation callbacks (Fix, Shipped October 1, 2026 at 2:37 PM ET, WP-1294)
Returning calls from conversations now correctly identifies the calling company. Call-start failures also show the server’s explanation instead of a generic error.

Faster field Action Items loading (Fix, Shipped October 1, 2026 at 2:31 PM ET, WP-1293)
Field Action Items now load customer context more efficiently, reducing delays and timeout errors when opening assigned work.

More reliable messaging registration records (Fix, Shipped October 1, 2026 at 2:31 PM ET, WP-1292)
Repeated messaging registration checks preserve existing evidence without duplicate entries. Campaign imports now identify records that need review rather than incorrectly treating a conflict as a successful import.

Clearer AI phone support for restarted service (Fix, Shipped October 1, 2026 at 2:13 PM ET, WP-1291)
AI phone agents now receive explicit current-service context that distinguishes open work and active camera deployments from earlier completed equipment-removal visits. This helps agents handle restarted service without treating historical removal notes as the current situation.

Live calls stay in one conversation row (Fix, Shipped October 1, 2026 at 2:13 PM ET, WP-1290)
Incoming calls no longer briefly appear twice as live updates reconcile or older conversations load. Office and field conversation lists keep each call in its matching company thread.

Clearer outbound call failure explanations (Improvement, Shipped October 1, 2026 at 1:49 PM ET, WP-1289)
Failed outbound calls now show a plain-language reason and available provider reference codes in conversation history. Phone-bridge calls also explain known failures aloud, helping teams distinguish unreachable numbers from busy or unanswered calls.

Overnight routes keep their workday (Fix, Shipped October 1, 2026 at 1:43 AM ET, WP-1288)
Routes no longer pull later-day stops into an active overnight workday. Teams can choose a rollover hour for new routes, and technicians can deliberately start the next workday while future assignments remain intact.

Guided links for plan and document help (Improvement, Shipped October 1, 2026 at 1:29 AM ET, WP-1287)
The phone assistant can send customers directly to their selected recurring plan or the portal documents section. Customers review plan details and use the existing self-service controls themselves; sending a link does not change a plan.

Payment discounts applied automatically (Improvement, Shipped October 1, 2026 at 1:29 AM ET, WP-1286)
Take Payment automatically selects the offered discount for eligible full cash and check payments, helping office and field teams avoid missed savings. New discount offers also support Zelle, while existing document terms remain unchanged.

More accessible phone support (Improvement, Shipped September 30, 2026 at 5:43 PM ET, WP-1279)
Customers who cannot use verification texts or emails can ask the voice assistant to record a request for office-assisted verification. The assistant continues helping with general questions without repeating inaccessible steps.

More reliable online and phone bookings (Improvement, Shipped September 30, 2026 at 5:43 PM ET, WP-1278)
Appointment records, quotes, and recorded booking payments stay together more reliably. Interrupted paid checkouts can retry the same booking without starting another card payment.

Confirmed recurring-visit skips by phone (Feature, Shipped September 30, 2026 at 4:53 PM ET, WP-1277)
An opt-in voice-agent tool lets customers confirm skipping an eligible upcoming recurring visit or remove a pending skip. Billing stays unchanged, and visits already being prepared continue to require staff review.

Clearer carrier registration workspaces (Improvement, Shipped September 30, 2026 at 4:53 PM ET, WP-1276)
Tenant registration and Voice Integrity now have separate tabs. The registration queue opens by default, and reloading preserves the selected workspace.

Easier cash/check and regular-price setup (Improvement, Shipped September 30, 2026 at 4:46 PM ET, WP-1275)
Calculate regular catalog prices from the cash/check amount using saved company pricing settings, without doing the math yourself. Review and confirm individual or bulk one-time price changes while existing documents and recurring plans stay unchanged.

More consistent office appointment availability (Fix, Shipped September 30, 2026 at 4:26 PM ET, WP-1274)
Office appointment pickers now respect company closed dates and the technicians qualified for the selected services, matching online availability. Unavailable dates show a clearer explanation before a time is selected.

Voice Integrity registration inside WildPipe (Feature, Shipped September 30, 2026 at 4:15 PM ET, WP-1273)
Company administrators can review prefilled business details, save a draft, explicitly submit Voice Integrity registration, and check approval progress without leaving WildPipe. Approved registrations connect to automatic enrollment of eligible calling numbers; carrier labeling and delivery are not guaranteed.

More consistent company calling (Fix, Shipped September 30, 2026 at 3:57 PM ET, WP-1272)
Improved calling reliability across office, field, AI, and automated calling workflows for teams managing multiple companies.

Exact per-item cash and check pricing (Improvement, Shipped September 30, 2026 at 3:50 PM ET, WP-1271)
Reviewed company pricing can preserve paired cash and check prices per item, including quantities, while cards pay the regular advertised price with no added fee. New quotes and invoices retain the terms offered when they were created.

More reliable chat bookings and return-visit availability (Fix, Shipped September 30, 2026 at 3:23 PM ET, WP-1270)
Chat bookings now keep their appointment records together and recognize repeat submissions. Warranty and return-visit reservations, along with office availability, account for the time needed to finish on-site work.

Clearer voice-support status and self-service links (Improvement, Shipped September 30, 2026 at 3:17 PM ET, WP-1269)
Voice assistants can look up a selected follow-up request, browse older requests, and select tracking for a specific appointment. Verified customers can also request self-service links by email when texting is not suitable; staff-review decisions remain with the office.

Music-first AI call connections (Improvement, Shipped September 30, 2026 at 3:17 PM ET, WP-1268)
Inbound callers hear hold music while their AI connection prepares. When the AI cannot connect, callers continue through the configured human fallback with the queue’s existing answering and voicemail behavior.

Improved company calling reliability (Fix, Shipped September 30, 2026 at 2:55 PM ET, WP-1267)
Improved calling reliability for teams working across multiple companies.

More accurate checkout appointment reservations (Fix, Shipped September 30, 2026 at 2:45 PM ET, WP-1266)
Online checkout reservations now account for the time needed to finish the service as well as the arrival window. Public and office availability respect that reserved work time until the reservation expires.

More focused AI customer support (Improvement, Shipped September 30, 2026 at 2:31 PM ET, WP-1265)
A dedicated voice-support preset and readiness checklist help teams enable existing customer self-service. Voice agents can look up property and recurring-plan context and select the customer’s specific quote for review, while sensitive decisions remain with staff.

More reliable inbound call connections (Fix, Shipped September 30, 2026 at 2:20 PM ET, WP-1264)
Inbound calls can recover from brief routing-result interruptions instead of ending prematurely. Recovery preserves the existing queue routing without ringing agents a second time.

Automatic caller-reputation number enrollment (Improvement, Shipped September 30, 2026 at 2:10 PM ET, WP-1263)
Eligible company phone numbers are automatically checked and enrolled in their existing approved Voice Integrity profiles. Platform staff can review enrollment status and reconcile missing assignments without changing call routing.

More reliable call-suggestion bookings and customer names (Fix, Shipped September 30, 2026 at 2:10 PM ET, WP-1262)
Fixed a quote-creation error that could interrupt appointment setup from call suggestions. Explicit first-and-last-name spelling exchanges are recovered more reliably when transcript analysis omits the name, while manually confirmed customer names remain protected.

More reliable crew appointment changes (Fix, Shipped September 30, 2026 at 2:10 PM ET, WP-1261)
AI phone appointment changes check openings for the complete assigned crew and refresh affected routes. Scheduling accounts more consistently for on-site work, including visits extending past midnight, and text appointment offers distinguish scheduled starts from arrival windows.

Clearer all-in prices and cash/check discounts (Improvement, Shipped September 30, 2026 at 1:50 PM ET, WP-1260)
New card payments use the displayed regular price without percentage-based card add-on fees. Companies can disclose optional cash/check discounts on new one-time quotes and invoices and redeem eligible full-invoice payments without changing historical prices.

Faster queue-call answering on cell phones (Improvement, Shipped September 30, 2026 at 1:39 PM ET, WP-1259)
Reduced processing delays before agents hear the queue-call announcement and connect after accepting a call. Existing acceptance controls and caller context remain in place.

Clearer appointment windows and booking confirmations (Fix, Shipped September 30, 2026 at 1:31 PM ET, WP-1258)
Booking options more consistently respect company hours and the time needed for service. Online confirmations distinguish confirmed appointments from requests awaiting scheduling, and office pickers preserve existing visit windows and refresh available times.

Easier time-card corrections on phones (Fix, Shipped September 30, 2026 at 1:14 PM ET, WP-1256)
Employees can edit clock-in and clock-out dates and times separately when requesting a correction. Edits stay in place while the form is open, with clearer timezone and time-order guidance before submission for approval.

Voice Integrity rejection details at a glance (Improvement, Shipped September 30, 2026, WP-1285)
Rejected registrations show a clear rejection badge and Twilio-provided reasons on the main account card, even while collapsed. Staff can identify what needs correction without opening each registration.

Refresh Voice Integrity accounts together (Improvement, Shipped September 30, 2026, WP-1284)
Staff can refresh all non-hidden Voice Integrity accounts with one button. Progress and completion totals show refreshed, skipped, and failed checks without stopping the remaining accounts.

Clearer Voice Integrity registration status (Improvement, Shipped September 30, 2026, WP-1283)
Voice Integrity checks now distinguish pending Twilio review, drafts, rejections, and expired approvals from missing registrations. Staff can see which registrations are already awaiting review.

Focused Voice Integrity review (Improvement, Shipped September 30, 2026, WP-1282)
Voice Integrity opens with not-approved, non-hidden accounts and offers approval filters. Collapsible account cards keep the queue compact while preserving access to details and registration actions.

Voice Integrity Hide and Restore correction (Fix, Shipped September 30, 2026, WP-1281)
Corrected an error that prevented staff from hiding or restoring Voice Integrity queue cards.

Cleaner Voice Integrity queue (Improvement, Shipped September 30, 2026, WP-1280)
Staff can hide accounts from the Voice Integrity queue and restore them through Show hidden. Queue visibility is separate from SMS registration and does not change phone service.

Smoother billing after a job customer changes (Fix, Shipped September 29, 2026 at 7:22 PM ET, WP-1255)
Replacing a job’s primary customer now updates eligible unpaid invoices and unaccepted quotes so field teams can collect against the correct customer. Paid records, signed quote history, and separate billing contacts remain unchanged.

Text photos to your AI assistant (Feature, Shipped September 29, 2026 at 5:07 PM ET, WP-1254)
Customers can send photos with or without a caption for cautious visual guidance in AI text conversations. Recent photos stay available for follow-up questions, and the assistant explains when an attachment cannot be reviewed.

Smoother text conversations and confirmations (Fix, Shipped September 29, 2026 at 4:45 PM ET, WP-1253)
AI text conversations and eligible appointment confirmations no longer depend on carrier delivery reports. This reduces unnecessary follow-up reviews while keeping customer confirmations and duplicate-send protection in place.

More customer workflows available by text (Improvement, Shipped September 29, 2026 at 3:59 PM ET, WP-1252)
AI texting can prepare draft quotes, record sales inquiries, schedule eligible warranty inspections, and help customers review camera evidence and service history. Customers can also confirm eligible appointment changes for assigned crews and existing recurring or project visits without changing their service terms.

Clearer AI phone follow-ups and complaint handling (Fix, Shipped September 29, 2026 at 3:42 PM ET, WP-1251)
AI phone agents can record an office complaint separately from requested field work. Additional checks help flag unsupported claims that requests were saved, and tool-health reporting better distinguishes known workflow requirements from technical errors.

More capable AI customer support by text (Improvement, Shipped September 29, 2026 at 3:42 PM ET, WP-1250)
AI texting now connects clear trapped-animal reports to pickup work, offers more secure self-service links and payment history, and records additional requests for office review. Account verification and equipment-report handling are more reliable, with clearer recovery options and bot configuration guidance.

Correct completion notes directly in task details (Improvement, Shipped September 29, 2026 at 2:20 PM ET, WP-1249)
Managers, admins, and owners can now edit completion notes inline in task popups. Corrections are audited and checked for conflicting edits while preserving the task’s completion status and time.

More reliable incoming call startup (Fix, Shipped September 29, 2026 at 2:20 PM ET, WP-1248)
Incoming calls now receive a brief acknowledgement while their configured routing is prepared. Slow startup no longer leaves callers waiting on the initial connection request.

Clearer, more complete task details (Improvement, Shipped September 29, 2026 at 2:10 PM ET, WP-1247)
Task popups now present instructions, assignment, property, scheduling, route conditions, equipment, completion evidence, and change history in one readable page. Appointment windows and route estimates are clearly distinguished, with full task records loaded even when legacy details are absent.

Task creator visible in detail panels (Fix, Shipped September 29, 2026 at 1:56 PM ET, WP-1246)
Shared task detail panels now show who created the task separately from its assigned technician, with clear labels when creator information is unavailable. Job links in these panels also stay within field mode when opened there.

More reliable notification-call connections (Fix, Shipped September 29, 2026 at 1:56 PM ET, WP-1245)
Notification calls now use a direct technician handoff with acceptance and a clear unavailable response. Call history distinguishes a connection request from a confirmed technician conversation, with improved call protection.

More reliable call-to-booking handoffs (Fix, Shipped September 29, 2026 at 1:29 PM ET, WP-1244)
Incomplete call analyses now require a retry instead of creating address-only work instructions. Conversation-assisted bookings require review of the caller’s instructions and appointment window before saving.

More reliable service-complaint handoffs (Fix, Shipped September 29, 2026 at 1:29 PM ET, WP-1243)
AI assistants better recognize service complaints when customers request staff assistance, reducing unnecessary repeated questions.

Field notification badges clear reliably (Fix, Shipped September 29, 2026, WP-1242)
Mark all read now includes older notifications beyond the loaded page. The unread badge refreshes after saving, and unsuccessful read updates display a retry message instead of appearing successful.

Compact task details with clearer rows (Improvement, Shipped September 29, 2026, WP-1241)
Field task details return to their compact layout and original text sizes, with subtle alternating row shading to make individual details easier to follow.

Easier-to-read field task details (Improvement, Shipped September 29, 2026, WP-1240)
Field task instructions, trap details, and job descriptions now use larger text, clearer headings, and more breathing room. Task details are left-aligned and stacked for easier reading on a phone.

Reliable capture timing when creating and editing tasks (Fix, Shipped September 29, 2026, WP-1239)
Animal capture times are preserved through task changes and shown alongside appointment details, with confirmation before removal. Capture deadlines stay separate from appointment windows, and task timing uses the displayed timezone consistently.

More focused AI customer support (Improvement, Shipped September 29, 2026, WP-1238)
AI assistants now focus more consistently on understanding and helping with an existing customer’s specific issue before involving staff. Account protection and clearer handoff guidance have also been improved across customer AI channels.

Confirm eligible appointments by text (Feature, Shipped September 28, 2026 at 6:14 PM ET, WP-1237)
Verified customers can confirm eligible one-time bookings and appointment changes by text, with clear payment-responsibility and property-access confirmation. Availability is checked again before saving, while visits that need additional review stay with the office.

More careful wildlife service guidance by text (Improvement, Shipped September 28, 2026 at 6:14 PM ET, WP-1236)
AI text assistants clarify animal observations, bat safety, and dead-animal location before recommending a service. Ambiguous or urgent situations receive clearer guidance, while appointment requests remain subject to office review.

More consistent emergency service recommendations (Fix, Shipped September 28, 2026 at 6:14 PM ET, WP-1235)
AI phone assistants retain the appropriate emergency removal recommendation instead of replacing it with a general service match.

Verified account assistance by text (Feature, Shipped September 27, 2026 at 5:00 PM ET, WP-1234)
Enabled AI text assistants can help verified customers review appointments, invoices, quotes, and warranty status, and open a selected invoice’s secure payment page. Interrupted inbound conversations are also surfaced more reliably for staff review.

Clearer AI text guidance and delivery follow-up (Improvement, Shipped September 27, 2026 at 5:00 PM ET, WP-1233)
AI text assistants use published service guidance, check ZIP coverage when enabled, and provide English or Spanish recovery messages. Interrupted conversations and delivery problems are surfaced for staff review without automatically repeating uncertain replies.

More consistent AI text conversations (Fix, Shipped September 27, 2026 at 3:55 PM ET, WP-1232)
AI text assistants retain the right conversation context, clarify service options before pricing, and check openings using the selected service. Staff-review requests are more reliable, with fewer repeated handoffs and clearer distinctions between a request and a confirmed appointment.

Customer text updates stay with existing trap work (Improvement, Shipped September 27, 2026 at 3:16 PM ET, WP-1231)
Enabled AI text assistants can attach no-bait and closed-empty-trap reports to an unambiguous open service task while preserving existing instructions. Customers receive an acknowledgment after the report is saved instead of another offer to file the same request.

More reliable AI text replies (Fix, Shipped September 27, 2026 at 2:58 PM ET, WP-1230)
Fixed an issue that could prevent AI text replies from sending for organizations managing multiple companies. Replies use the company and business number the customer contacted.

Switch between invited contractor work orders (Feature, Shipped September 27, 2026 at 3:31 AM ET, WP-1229)
Contractors can browse and open their individually invited work orders from one verified workspace. Each order keeps its own representative or crew permissions.

Review contractor cancellation settlements (Feature, Shipped September 27, 2026 at 3:31 AM ET, WP-1228)
Office managers can record and approve evidence-backed cancellation agreements, then review contractor invoices within the agreed totals. Existing obligations and work history stay intact, without changing customer billing or marking unfinished work complete.

Recognize the property before arriving (Improvement, Shipped September 27, 2026 at 2:37 AM ET, WP-1227)
Field task details now show available street imagery alongside the service address. Quotes and field visits try suitable open street photos first, with Google Street View as the fallback and source credits shown with the image.

Contractor invitation emails and reminders (Feature, Shipped September 27, 2026 at 2:37 AM ET, WP-1226)
New contractor work invitations now queue a company email, with delivery history and reminder controls in the office workspace. Unopened invitations can receive up to two reminders, and staff can review uncertain sends before choosing to resend.

Save field work for the right day (Improvement, Shipped September 27, 2026 at 2:25 AM ET, WP-1225)
Technicians can choose when flexible work becomes available without creating a customer appointment, and keep it for themselves or leave it for dispatch. Future work stays off today’s route until eligible, assignment choices are preserved, and recurring property access hours no longer expire unfinished flexible work.

Clearer work signoff and warranty status (Fix, Shipped September 27, 2026 at 2:25 AM ET, WP-1224)
Warranty views distinguish waiting for supervisor approval from waiting for payment, including in the customer portal. Improved activation checks keep customer signoff, required approval, and eligible payment separate.

Map information in a compact popup (Improvement, Shipped September 27, 2026 at 2:08 AM ET, WP-1223)
The map information button now opens credits in a floating popup instead of a long expanded strip. Close it with the close button, Escape, or a click outside.

Simpler dispatch filter bar (Improvement, Shipped September 27, 2026 at 2:03 AM ET, WP-1222)
Removed the explanatory text beside dispatch filters for a cleaner workspace. Filter behavior, automation, and route capacity calculations are unchanged.

Cleaner dispatch header (Improvement, Shipped September 27, 2026 at 2:03 AM ET, WP-1221)
Removed the extra timezone and organization-wide actions notice beneath dispatch filters, leaving more room for the dispatch workspace. Scheduling and dispatch behavior are unchanged.

Simpler task details (Improvement, Shipped September 27, 2026 at 2:02 AM ET, WP-1220)
Individual task details no longer include market editing controls. Market setup stays in Settings, while existing market inheritance and dispatch filters continue unchanged.

Sharper property imagery in Kentucky (Improvement, Shipped September 26, 2026 at 7:17 PM ET, WP-1219)
Close-up aerial maps now use three-inch KyFromAbove imagery where available in Kentucky, without an imagery subscription or API key. National imagery remains underneath, while routes, markers, and map controls stay in place.

Market setup stays in Settings (Improvement, Shipped September 26, 2026 at 7:03 PM ET, WP-1218)
Manage operating markets from Teams & Technicians settings in one place. Dispatch keeps its market filters and task assignments without the extra setup button.

More detailed aerial maps when you zoom in (Improvement, Shipped September 26, 2026 at 6:44 PM ET, WP-1217)
Close-up aerial views now request NAIP Plus imagery for greater property detail where available. The overview stays underneath while detailed imagery loads, with routes, markers, and map controls preserved.

Organize dispatch by operating market (Feature, Shipped September 26, 2026 at 6:21 PM ET, WP-1216)
Configure market coverage, assign open work, and filter dispatch by market, company, or team without losing full-route planning context. Rebalancing also keeps technician assignments and route history together more reliably.

Free aerial imagery on your maps (Feature, Shipped September 26, 2026 at 6:21 PM ET, WP-1215)
Switch between street maps and USGS aerial imagery without an API key or paid imagery account. Shared map controls preserve markers and routes, show imagery credits, and explain coverage and loading limitations.

Less clutter on the dispatch map (Improvement, Shipped September 26, 2026 at 5:27 PM ET, WP-1214)
Removed the estimated-connection notice from the dispatch map while keeping route lines and GPS displays unchanged.

Updated video playback and integrations (Improvement, Shipped September 26, 2026 at 5:27 PM ET, WP-1213)
Updated the video converter used for older mobile clips, payment integrations, and website chat libraries. Video conversion now cleans up when you leave a clip and keeps simultaneous requests separate.

More reliable warranty lookup (Fix, Shipped September 26, 2026 at 5:27 PM ET, WP-1212)
Corrected a problem that could prevent customers from continuing to a warranty claim after a successful booking lookup.

Reliable office task status updates (Fix, Shipped September 26, 2026 at 5:27 PM ET, WP-1211)
Dispatchers and other authorized office staff can update task travel, arrival, and work statuses without starting a personal route. Field route-start requirements remain in place.

More reliable caller-name updates (Fix, Shipped September 26, 2026 at 5:19 PM ET, WP-1210)
Call analysis now rechecks omitted customer names when a transcript includes a name or spelling exchange. Clearly supported names can update the contact, while unresolved details remain available for review.

Clearer monitoring gap task instructions (Improvement, Shipped September 26, 2026 at 4:29 PM ET, WP-1209)
New corrective tasks explain what to check on site, how to correct camera and trap records, and what still needs office review. Instructions now distinguish trap and camera issues instead of using one generic message.

Corrected monitoring card spacing (Fix, Shipped September 26, 2026 at 3:41 PM ET, WP-1208)
Added consistent spacing below the monitoring gap card so it no longer crowds the camera summary below it.

Consistent monitoring gap card styling (Improvement, Shipped September 26, 2026 at 3:34 PM ET, WP-1207)
The monitoring gap notice now matches the surrounding camera cards, with a clear warning icon and the same quick access to review gaps.

Contractor workspace and invoice tracking (Feature, Shipped September 26, 2026 at 3:27 PM ET, WP-1206)
Invite contractor representatives and crew to review shared work and submit evidence for office review. Track contractor invoices and payments made outside WildPipe separately from customer billing and payroll.

Connect contractor materials, purchases, and work readiness (Feature, Shipped September 26, 2026 at 3:08 PM ET, WP-1205)
Plan material responsibilities, approve supplier purchases, receive partial deliveries, and track stock reservations, handoffs, usage, and returns from contractor work orders. Readiness now reflects received and allocated supplies or explicit contractor confirmation, without changing customer prices.

Manage contractor work against purchased project scope (Feature, Shipped September 26, 2026 at 2:41 PM ET, WP-1202)
Create contractor work orders with agreed terms, partial scope assignments, documented acceptance, linked visits, and completion review. Changes and cancellations retain their history without changing customer prices or payments.

Keep appointment company selection aligned (Fix, Shipped September 26, 2026 at 2:41 PM ET, WP-1201)
Scheduling a visit now avoids preselecting an unrelated company when the job’s company cannot be resolved.

Find missing trap and camera coverage (Feature, Shipped September 26, 2026 at 2:41 PM ET, WP-1200)
Camera Watch now highlights traps without camera coverage and cameras without linked traps, with a warning on Active Cameras. Teams can correct equipment links, track corrective tasks, and record manager-approved exceptions without hiding unresolved work.

Contractor records and company onboarding (Feature, Shipped September 26, 2026 at 2:41 PM ET, WP-1199)
Manage contractor businesses, company-specific material and reimbursement defaults, and reviewed onboarding documents in one workspace. Readiness highlights missing or expired requirements without creating assignments, orders, or payments.

Open AI appointment suggestions before correcting the address (Fix, Shipped September 26, 2026 at 1:59 PM ET, WP-1198)
Appointment suggestions in Conversations now open even when the detected address needs review. When creating a job, select or add the service address inside the wizard before continuing or saving.

Task forms stay open during background updates (Fix, Shipped September 25, 2026 at 3:16 PM ET, WP-1197)
Background updates no longer restart task creation or appointment popups and overwrite entered details. Recovery drafts stay available until you restore or dismiss them, and failed saves no longer clear the draft.

More reliable work evidence and final review (Fix, Shipped September 25, 2026 at 1:46 PM ET, WP-1196)
Work checklists better protect unsaved notes and photo uploads, and saved progress remains available when previews cannot load. Final review uses the saved checklist and asks for a fresh review and signature if the evidence changes.

Track quoted work across every visit (Feature, Shipped September 25, 2026 at 12:52 PM ET, WP-1195)
Optional quote-item checklists keep progress, notes, before-and-after photos, and submitted visit history together, with return visits for unfinished work. Task types and stop reasons control the checklist, while each company can independently require supervisor approval before completed work is finalized.

Sound defaults restored without overriding mute (Fix, Shipped September 25, 2026 at 12:16 PM ET, WP-1194)
Chat and inbound call/text sounds default to on when no preference has been saved. Turning either setting off continues to mute its automatic sounds, and existing mute choices are preserved.

Quieter notifications with reliable sound controls (Fix, Shipped September 25, 2026 at 12:10 PM ET, WP-1193)
Automatic chimes and browser softphone ringing respect the chat and inbound call/text sound preferences. General notification-bell updates stay silent; call audio and recordings you choose to play are unchanged.

Accurate inventory valuation from recorded stock (Fix, Shipped September 25, 2026 at 12:04 PM ET, WP-1192)
Inventory Valuation now uses recorded stock quantities and costs, with location filtering and complete multi-page totals. Failed loads offer a retry instead of displaying an empty valuation.

More reliable field action-item loading (Fix, Shipped September 25, 2026 at 12:04 PM ET, WP-1191)
Field action items load with fewer unnecessary lookups. A failed refresh now shows a clear warning rather than suggesting that all work is finished.

Smoother visitor chats and voicemail handling (Fix, Shipped September 25, 2026 at 12:04 PM ET, WP-1190)
Improved visitor-chat loading and transcript handling for calls that reach voicemail after an AI handoff.

Steadier account transitions (Fix, Shipped September 25, 2026 at 12:04 PM ET, WP-1189)
Improved weather-alert and calling reliability when signing out or switching accounts.

Clearer signature reminders for paid quotes (Fix, Shipped September 25, 2026 at 12:04 PM ET, WP-1188)
Field visits now distinguish a missing quote signature from an outstanding payment and show when that quote is already paid in full. The signing dialog explains the remaining action, while separate unpaid invoices keep their own balance reminders.

More reliable maps and GPS history (Fix, Shipped September 25, 2026 at 9:58 AM ET, WP-1187)
Map popups stay current, longer routes and GPS histories are no longer cut off at the first page, and property pins use the correct task location. Recorded GPS remains separate from estimated route lines, overlapping stops are selectable, and map loading failures offer a retry.

Clearer dispatch outcomes and steadier map controls (Fix, Shipped September 25, 2026 at 9:58 AM ET, WP-1186)
Dispatch distinguishes a saved assignment from successful route placement and offers a placement retry when needed. Background updates preserve map views, and dispatch menus no longer override open-dialog interaction protection.

Readable Task Charges headers on small screens (Fix, Shipped September 24, 2026, WP-1184)
The Task Charges header now wraps its Add Charge button when space is tight, keeping the title and controls readable.

Consistent defaults across task types (Fix, Shipped September 24, 2026 at 9:47 AM ET, WP-1182)
New task forms now apply configured service time, priority, and weather defaults while preserving edits and restored drafts. Scheduling validation and appointment workflows follow the selected options consistently across task types.

Reliable Customer Appointment defaults (Fix, Shipped September 24, 2026 at 9:34 AM ET, WP-1180)
New scheduled tasks now apply their configured Customer Appointment default consistently while preserving explicit dispatcher choices and restored schedules. Task Type settings now expose appointment defaults and stop-reason overrides, with clearer guidance on all-day visits and automatic route protection.

Easier-to-read job details on mobile (Fix, Shipped September 24, 2026 at 9:21 AM ET, WP-1179)
Job titles no longer get squeezed between status badges on narrow screens. Compact actions, scrollable tabs, and responsive detail sections make job information easier to read and use on a phone.

Dispute packages include advance payments (Fix, Shipped September 24, 2026 at 2:30 AM ET, WP-1178)
Select a customer payment for a dispute package even when it has not been allocated to the invoice. Packages clearly disclose missing allocations, and a checklist explains what is required before saving.

Refreshed interactive API reference (Improvement, Shipped September 24, 2026 at 2:24 AM ET, WP-1177)
Updated the interactive API reference while retaining endpoint browsing, request examples, and live test requests. Credentials remain temporary and are not saved across page loads.

Clearer property choices from customer calls (Fix, Shipped September 23, 2026, WP-1166)
Call suggestions keep service and billing properties separate and let staff select the verified service property before scheduling work. Existing contact address defaults remain unchanged, and uncertain addresses stay available for review.

More consistent AI assistance across channels (Improvement, Shipped September 23, 2026, WP-1165)
Phone, SMS, and website assistants now share knowledge retrieval rules. Website chat checks matching open equipment work before raising another request, and provides clearer distinctions between requests and confirmed outcomes.

Catalog options for connected integrations (Feature, Shipped September 23, 2026, WP-1163)
Integrations can now retrieve service and product variants with their sell prices, descriptions, SKUs and warranty terms. Paginated results help connected tools use the available catalog options.

Update CRM notes through integrations (Feature, Shipped September 23, 2026, WP-1162)
Connected integrations can now update contact notes and lead notes or sources. Repeated requests return the original result without overwriting newer changes.

Consistent dashboard location maps (Fix, Shipped September 23, 2026 at 3:23 AM ET, WP-1176)
Active Tasks, Active Jobs, and Completed Work now share map controls, marker styling, detail cards, and zoom behavior. Street or satellite selection carries across views, and opening a location no longer resets the map framing.

Manage lead follow-up dates through integrations (Improvement, Shipped September 23, 2026 at 3:23 AM ET, WP-1175)
Connected integrations can now set, reschedule, or clear a lead’s follow-up date without changing its status or appointments. Retried requests preserve newer updates.

More compact completed-work map controls (Improvement, Shipped September 23, 2026 at 3:07 AM ET, WP-1174)
Month and year controls now sit beside the Completed Work selector. Removed the explanatory paragraph below the filters for a cleaner map layout.

Browse completed work locations by month or year (Improvement, Shipped September 23, 2026 at 2:54 AM ET, WP-1173)
The Active Locations dashboard widget now includes a Completed Work view with month and whole-year filters and previous/next navigation. See jobs with completed visits during the selected period, with mapped totals and a count of jobs missing saved coordinates.

Shorter API and webhook addresses (Improvement, Shipped September 23, 2026 at 2:44 AM ET, WP-1171)
Developer documentation and integration settings now use api.wildpipe.com/v1, with shorter inbound webhook links and an updated summary of supported endpoints.

Consistent WildPipe API addresses (Improvement, Shipped September 23, 2026 at 2:09 AM ET, WP-1170)
API settings, developer reference links, and webhook examples now use the WildPipe tenant API address instead of the connector-specific address.

Improved API reference loading (Fix, Shipped September 23, 2026 at 1:52 AM ET, WP-1168)
Corrected browser loading of the interactive API definition on the WildPipe developer website.

More reliable call address verification (Fix, Shipped September 22, 2026 at 10:15 PM ET, WP-1161)
Improved address verification and recovery from transcription formatting differences. Unconfirmed addresses now include clearer review guidance in AI suggestions instead of being silently omitted.

Better address matching from call transcripts (Fix, Shipped September 22, 2026 at 4:23 PM ET, WP-1160)
Call analysis now recognizes joined or separated words in otherwise matching verified addresses, helping save customer addresses despite transcription spacing differences.

Conversation details stay current during refresh (Fix, Shipped September 22, 2026 at 3:08 PM ET, WP-1156)
Loaded history no longer replaces newer contact information or job context during background refreshes. Detail tabs also reset their displayed state immediately when the selected conversation changes.

More efficient history lookups (Improvement, Shipped September 22, 2026 at 3:19 AM ET, WP-1155)
Improved lookup support for operational history and bot analytics, and reduced redundant database maintenance work.

More efficient data access (Improvement, Shipped September 22, 2026 at 3:08 AM ET, WP-1154)
Reduced repeated database work when loading and updating operational records and analytics.

More reliable field lead loading (Fix, Shipped September 22, 2026 at 2:58 AM ET, WP-1152)
Corrected an issue that could prevent field lead records from loading.

Clearer work queue connection status (Fix, Shipped September 22, 2026 at 2:09 AM ET, WP-1149)
My Work and Needs Attention distinguish an unavailable refresh from an empty queue. Failed checks no longer create misleading missing-invoice or missing-quote alerts.

Faster, more reliable setup progress (Fix, Shipped September 22, 2026 at 2:09 AM ET, WP-1148)
Setup checks use smaller requests and share concurrent checks. Temporary connection failures preserve previously verified progress instead of resetting completed steps.

More reliable camera checks during interruptions (Fix, Shipped September 22, 2026 at 2:09 AM ET, WP-1146)
Camera processing no longer treats failed image or health-data saves as completed work. Manual checks distinguish a changed deployment from a temporary verification problem.

Restored Digital keyword discovery (Fix, Shipped September 22, 2026 at 2:09 AM ET, WP-1145)
Fixed a service-catalog lookup that could prevent Digital from discovering keyword opportunities.

Clearer call routing history (Fix, Shipped September 22, 2026 at 1:30 AM ET, WP-1144)
Call cards now label menu and queue history as Call Routing, so queue-routed calls are no longer misleadingly labeled IVR Path.

Preserved formatting in sent email previews (Fix, Shipped September 22, 2026 at 1:17 AM ET, WP-1143)
Sent email previews retain the original message styling and layout in a larger reader. Remote images remain optional through Show images.

Sent messages in All Emails (Feature, Shipped September 22, 2026 at 1:14 AM ET, WP-1142)
View sent company emails and replies in the new Sent tab, with recipient search, brand filtering, and message details.

Reply directly from All Emails (Improvement, Shipped September 22, 2026 at 1:10 AM ET, WP-1141)
Reply to inbound messages from their company email address without leaving All Emails. The toolbar, filters, and message reader now fit smaller screens more comfortably.

Consistent WildPipe customer links (Improvement, Shipped September 21, 2026 at 4:58 PM ET, WP-1140)
New portal downloads, chat attachments, booking photos, and email unsubscribe links use the branded WildPipe API domain. Existing links continue to work.

Send customer emails from integrations (Feature, Shipped September 21, 2026 at 4:48 PM ET, WP-1139)
Integrations can submit company-branded customer emails and check their submission status while respecting existing email preferences. Reusing a request identity avoids sending the same request again, and uncertain outcomes remain available for review.

Track SMS requests from integrations (Feature, Shipped September 21, 2026 at 4:03 PM ET, WP-1138)
Integrations can submit customer text messages and check their submission outcome with a reusable request identity. Company-specific access and existing communication preferences are respected, while uncertain sends are held for review rather than automatically repeated.

A branded connection for WildPipe (Improvement, Shipped September 21, 2026 at 4:03 PM ET, WP-1137)
The app, public widgets, and developer API links now use api.wildpipe.com. Existing integration URLs and saved media links remain supported.

Call and form summaries for integrations (Improvement, Shipped September 21, 2026 at 3:47 PM ET, WP-1136)
Webhook subscriptions can receive saved completed-call and customer-form summaries. Communication subscriptions can also be limited to a company, and booking-widget questions now appear in the matching company conversation.

Saved inbound SMS events for integrations (Improvement, Shipped September 21, 2026 at 3:47 PM ET, WP-1135)
Organization-wide webhook subscriptions can now receive summaries when inbound text messages are saved as received. Blocked messages and recognized consent-control replies are excluded, and message text and media links are not included.

Consistent recorded-payment webhooks (Improvement, Shipped September 21, 2026 at 3:32 PM ET, WP-1134)
Subscribed integrations now receive successful payment-record events across payment methods, including cash and check. Unchanged successful statuses do not send repeat events.

Consistent contact and lead webhooks (Improvement, Shipped September 21, 2026 at 3:24 PM ET, WP-1133)
Subscribed integrations now receive contact creation and identity changes, plus lead creation, status changes and won outcomes across workflows. Unchanged values do not generate repeat updates.

More consistent job lifecycle webhooks (Improvement, Shipped September 21, 2026 at 3:11 PM ET, WP-1132)
Subscribed integrations receive saved job creation, core record changes, completion and cancellation events across job workflows. Unchanged values do not produce repeat updates.

Reliable task lifecycle webhooks (Improvement, Shipped September 21, 2026 at 2:46 PM ET, WP-1131)
Subscribed integrations now receive saved task creation, completion and schedule changes. Pending approvals, unchanged schedules and routine route ETA updates do not produce misleading completion or rescheduling events.

Quicker detail lookups and steadier unread badges (Improvement, Shipped September 21, 2026 at 2:46 PM ET, WP-1130)
Conversation details fetch independent information together instead of waiting on each lookup in turn. A temporary unread-count failure now preserves the last verified badge rather than incorrectly showing an empty inbox.

Less background work when returning to conversations (Improvement, Shipped September 21, 2026 at 2:41 PM ET, WP-1129)
Returning to the app refreshes only the active conversation badge. Rapid updates wait for an in-progress count to finish before reconciling, reducing redundant requests while keeping unread counts current.

More reliable quote and invoice webhooks (Improvement, Shipped September 21, 2026 at 2:16 PM ET, WP-1128)
Subscribed integrations now receive quote and invoice creation events, quote acceptance or decline updates, and invoice-paid updates from the saved document changes. Re-saving an unchanged status does not produce another status event.

Choose companies for supported integrations (Feature, Shipped September 21, 2026 at 2:16 PM ET, WP-1127)
Administrators can choose specific companies when creating API keys and supported webhook destinations. Company-specific integrations can still read shared catalog items.

Conversation details load as you need them (Improvement, Shipped September 21, 2026 at 2:02 PM ET, WP-1126)
Contact information appears before related history, and each detail tab now loads its own records with a Load more button. Background updates keep loaded history visible, while email and payment actions retain their complete document choices.

Faster conversation panes and steadier history (Improvement, Shipped September 21, 2026 at 2:02 PM ET, WP-1125)
Conversations load a smaller recent message page, reuse pending requests, and refresh cached details in the background. Switching customers clears outdated details, older loaded messages stay visible during updates, and attachments no longer delay the message list.

Daily stats open conversations outside Active (Fix, Shipped September 21, 2026 at 1:29 PM ET, WP-1124)
Selecting a daily stats record that is not in the current list now switches to All and brings in the selected conversation, including older and already-read threads.

Open conversations from daily stats (Improvement, Shipped September 21, 2026 at 1:26 PM ET, WP-1123)
Select a call or booking in a daily stats popup to open its customer conversation directly. The popup closes so you can continue working in the inbox.

All conversation tasks in one view (Improvement, Shipped September 21, 2026 at 1:24 PM ET, WP-1122)
Conversation task counts and lists now include internal tasks, callbacks, and follow-ups alongside field work. Filter by task type and open each task to view its details.

More reliable conversation handoffs (Fix, Shipped September 21, 2026 at 1:23 PM ET, WP-1121)
A newly answered call assigns the conversation to the agent who answered. Claim status stays more consistent across conversation views, and a manual release stays in effect for that call.

More room for conversations (Improvement, Shipped September 21, 2026 at 1:07 PM ET, WP-1120)
Daily stat cards now use a compact single-line layout without an extra heading, leaving more space for your conversation list.

Clearer claim status on mobile and outbound calls (Fix, Shipped September 21, 2026 at 1:03 PM ET, WP-1119)
Field conversation lists now display claim pills, and desktop status labels wrap within narrow lists. Outbound phone-bridge calls claim the conversation when the customer answers, not just when the agent answers.

Your daily results at a glance (Feature, Shipped September 21, 2026 at 1:03 PM ET, WP-1118)
Compact cards above Conversations show your answered calls, unanswered offers, and booked jobs for today. Select a card to review its records without leaving your inbox.

Claimed conversations stay visible in All (Fix, Shipped September 21, 2026 at 12:55 PM ET, WP-1117)
Conversation lists retain claim indicators when duplicate contact threads are combined or phone-number formatting differs, so the All view shows who is handling the conversation.

One pill for call and claim status (Improvement, Shipped September 21, 2026 at 12:48 PM ET, WP-1116)
Conversation list call and claim indicators now share one pill, avoiding a repeated agent name. The claim remains visible after the call ends.

More reliable job searches (Fix, Shipped September 21, 2026 at 12:48 PM ET, WP-1115)
Reduced repeated work when counting job search results, helping searches finish without timing out while keeping exact result totals.

Scheduled Digital suggestions save correctly (Fix, Shipped September 21, 2026 at 12:48 PM ET, WP-1114)
Scheduled Digital runs can now save their generated suggestions without requiring a staff creator. Website and campaign changes still require approval.

Clearer review of contact and camera context (Fix, Shipped September 21, 2026 at 12:48 PM ET, WP-1113)
Conflicting transcript phone updates stay available for review without discarding other verified updates. Camera capture-time checks identify missing company assignments instead of making an invalid lookup.

Call conversations stay claimed until released (Improvement, Shipped September 21, 2026 at 12:44 PM ET, WP-1112)
Connected customer calls automatically claim the conversation for the answering agent, and claims remain after hangup or marking read. Team members can intentionally release a claim from the same place they claim a conversation.

Camera Watch coverage follows your task settings (Improvement, Shipped September 21, 2026 at 12:23 PM ET, WP-1111)
Choose which camera and trap issues each task type or stop reason covers. Existing work is matched to those settings, keeping separate battery and trap-reset needs visible and rechecking coverage when settings change.

Camera Watch hides animals already covered by a pickup (Fix, Shipped September 21, 2026 at 11:25 AM ET, WP-1110)
Animal alerts with a matching open pickup no longer appear in the Animals queue or spill into Equipment. Evidence is retained, and unrelated tasks do not hide animal alerts.

Optional company column on Jobs (Improvement, Shipped September 21, 2026 at 1:50 AM ET, WP-1109)
Show or hide the serving company in the Jobs table using Toggle Columns. Your column preference is saved in your browser.

Verified delivery status for older follow-up texts (Fix, Shipped September 20, 2026 at 5:47 PM ET, WP-1108)
Older follow-up texts stuck at queued now reflect delivery outcomes verified with the messaging provider. No messages were resent, and the follow-up page continues to count recorded texts as outreach.

Follow-up texts count as sent (Improvement, Shipped September 20, 2026 at 5:33 PM ET, WP-1107)
No Activity Follow-up now counts recorded check-in texts as sent for outreach totals and unanswered timing, regardless of delivery status. Delivery records elsewhere remain unchanged.

Clearer follow-up attempt counts (Improvement, Shipped September 20, 2026 at 2:00 PM ET, WP-1106)
Follow-up attempts now show clearly labeled total and sent/completed counts in a compact summary, making outreach progress easier to scan.

Consistent follow-up responses and delivery tracking (Fix, Shipped September 20, 2026 at 1:46 PM ET, WP-1105)
Follow-up filters and displayed answers now share the same current history, including automated-call answers and new outreach after earlier replies. Clearer delivery labels, restored text status updates, and live call refreshes help staff distinguish attempts from actual customer contact.

More accurate overdue follow-up filtering (Fix, Shipped September 20, 2026 at 1:19 PM ET, WP-1104)
Unconnected inbound calls and AI greeting-only hangups no longer hide jobs from the two-day no-contact filter. Confirmed staff connections, caller responses to the AI, and inbound texts still count as contact.

Easier browsing of job activity history (Improvement, Shipped September 20, 2026 at 1:09 PM ET, WP-1103)
The job activity history header now stays visible while scrolling. A new activity-type dropdown lets you focus on specific kinds of updates and communications.

More readable follow-up payment types (Improvement, Shipped September 20, 2026 at 12:35 PM ET, WP-1102)
Long payment types now wrap onto additional lines in the No Activity Follow-up table, like company names.

Payment types load in no-activity follow-up (Fix, Shipped September 20, 2026 at 12:35 PM ET, WP-1101)
Fixed the No Activity Follow-up payment column showing Unavailable instead of recorded invoice payment methods.

Invoice payment types in no-activity follow-up (Fix, Shipped September 20, 2026 at 12:27 PM ET, WP-1100)
The No Activity Follow-up table shows payment methods recorded against each job’s invoices rather than its expected payment method. Multiple recorded methods appear together.

AI dispute review for larger evidence packages (Improvement, Shipped September 20, 2026 at 11:39 AM ET, WP-1099)
Large dispute packages are now reviewed in batches with visible progress before findings are combined into one merchant response. An incomplete review leaves your existing response unchanged.

More reliable contact details from calls (Fix, Shipped September 20, 2026 at 11:39 AM ET, WP-1098)
Clearly stated caller names now update unconfirmed contact names. Address autocomplete can resolve minor transcription spelling differences while uncertain matches remain available for review.

Capture-time searches keep their progress (Improvement, Shipped September 15, 2026 at 3:49 AM ET, WP-1097)
Camera Watch now determines capture timing in the background without delaying animal alerts. Searches resume from saved progress and show verified evidence intervals or a clear needs-review state instead of guessing an entry time.

More reliable camera maintenance (Fix, Shipped September 15, 2026 at 3:23 AM ET, WP-1096)
Improved background camera-image cleanup performance while preserving images referenced by existing records.

Camera analysis recovers from slow responses (Fix, Shipped September 15, 2026 at 3:23 AM ET, WP-1095)
Slow image-analysis responses and historical capture-time searches now have bounded waits so one camera is less likely to delay the queue. Incomplete evidence is never treated as a successful analysis, and uncertain capture times remain unknown.

Reliable camera analysis progress updates (Fix, Shipped September 15, 2026 at 3:06 AM ET, WP-1094)
Fixed repeated status-request errors on the Camera Analysis page so progress updates use the selected organization.

Camera analysis keeps processing slots busy (Improvement, Shipped September 15, 2026 at 2:50 AM ET, WP-1093)
Camera analysis starts the next camera as soon as capacity is available and supports more concurrent cameras. Capture clocks still require two agreeing readings, and capture verification remains in place.

More reliable camera analysis responses (Fix, Shipped September 15, 2026 at 2:26 AM ET, WP-1092)
Camera analysis now allows more room for complete results and retries responses cut short by the AI provider. Incomplete results are not used as camera evidence.

Camera retrieval adapts to browser service changes (Fix, Shipped September 15, 2026 at 2:21 AM ET, WP-1091)
Camera retrieval can recover when a browser service reinstall changes its supported browser route. Image verification and processing safeguards remain unchanged.

Interrupted camera images return to processing (Fix, Shipped September 15, 2026 at 1:58 AM ET, WP-1090)
Eligible images interrupted during the recent camera-processing outage have been returned to the normal verification queue. Existing capture-time and active-job checks still apply before images can become current alert evidence.

Camera crawl retries preserve active retrievals (Fix, Shipped September 15, 2026 at 1:58 AM ET, WP-1089)
Automatic camera connection retries no longer stop other active retrieval sessions. Temporary provider outages remain visible for troubleshooting.

More reliable camera processing recovery (Fix, Shipped September 14, 2026 at 3:23 PM ET, WP-1088)
Camera processing retries temporary provider failures more consistently and reports incomplete retrievals instead of showing them as empty successes. Unreadable capture clocks still remain unknown and require review.

AI field requests use configured task classifications (Fix, Shipped September 14, 2026 at 3:12 PM ET, WP-1087)
New AI pickup and trap-service tasks now use matching configured task types and stop reasons instead of a generic route-support fallback. General requests without a clear classification remain available for staff review.

Camera analysis resumes past assignment checks (Fix, Shipped September 14, 2026 at 1:53 PM ET, WP-1086)
Fixed an error that stopped camera image processing while checking when a camera was assigned to a job. Images still must fall within the recorded assignment period before they can be used as current evidence.

Steadier incoming calls in Conversations (Fix, Shipped September 14, 2026 at 1:49 PM ET, WP-1085)
Incoming call rows stay visible through brief refresh gaps during live status changes, rather than disappearing and reappearing.

Clearer pickup requests from AI phone calls (Fix, Shipped September 14, 2026 at 1:49 PM ET, WP-1084)
AI phone agents now clarify whether an ambiguous pickup request concerns an animal in a trap or equipment collection before saving field work. Confirmed trapped-animal reports are kept distinct from general trapping service.

Restored camera image timestamp processing (Fix, Shipped September 14, 2026 at 1:44 PM ET, WP-1083)
Camera images use the previous timestamp-verification method again while the replacement integration is unavailable. Unreadable or conflicting capture times remain unverified, and existing evidence safeguards are preserved.

Camera timestamp OCR integration — rollout paused (Improvement, Shipped September 13, 2026 at 6:03 PM ET, WP-1082)
A dedicated OCR integration was added for camera timestamp extraction, but deployment activation prevented its rollout. The previous timestamp-verification method was restored on September 14 while the deployment issue is investigated.

Trapping requests reach the field with fuller caller details (Fix, Shipped September 13, 2026 at 5:07 PM ET, WP-1081)
AI phone agents can create or update field requests for ongoing trapping work while preserving earlier instructions. Additional service details given after a saved request are retained for staff review, without implying equipment approval or a promised visit.

Consistent camera timestamps across the app (Fix, Shipped September 13, 2026 at 4:51 PM ET, WP-1080)
Camera summaries now stay aligned with verified frame times, including after corrections or image removal. Unassigned-camera checks verify recent frames, and galleries keep images with unknown capture times in retrieval order without treating retrieval as capture evidence.

Camera Watch separates capture and retrieval times (Fix, Shipped September 13, 2026 at 4:13 PM ET, WP-1079)
Camera Watch verifies the clock printed on camera frames before comparing evidence with technician visits. Delayed uploads no longer stand in for new capture times, and uncertain capture times are clearly labeled.

AI pickup requests use the job’s assigned equipment (Fix, Shipped September 13, 2026 at 4:03 PM ET, WP-1078)
AI field requests now resolve a job’s uniquely assigned active camera and paired trap automatically. When multiple equipment sets could apply, the assistant requests clarification instead of guessing.

More reliable AI pickup requests and call endings (Fix, Shipped September 13, 2026 at 3:45 PM ET, WP-1077)
Eligible animal pickup requests can now enter dispatch without a linked camera. Improved instructions reduce repeated questions and unsupported arrival promises, while call recovery checks for a completed goodbye before connecting a human.

AI dispatch recommendations carry their details forward (Fix, Shipped September 13, 2026 at 2:34 PM ET, WP-1076)
Opening a field-task recommendation now carries its notes, urgency, available equipment context, and matching job into the task wizard. Animal-in-trap recommendations also preselect the pickup task type and stop reason.

More reliable Digital audits and suggestions (Fix, Shipped September 12, 2026 at 7:42 PM ET, WP-1075)
Fixed failures that prevented some website audit findings from saving and search-question suggestions from generating.

Smoother conversations, billing search, and route recovery (Fix, Shipped September 12, 2026 at 7:42 PM ET, WP-1074)
Improved conversation updates and AI call activity loading, and made billing-contact searches more efficient for large customer lists. Route recovery now handles occupied stop positions without leaving displaced work behind.

More reliable customer names from calls (Fix, Shipped September 12, 2026 at 7:14 PM ET, WP-1073)
Clearly stated customer names can now replace unconfirmed caller placeholders. Reanalyzing a call preserves completed contact updates while allowing unresolved details to be retried.

Less reminder noise in Conversations (Improvement, Shipped September 12, 2026 at 6:52 PM ET, WP-1072)
Overdue staff follow-ups no longer generate recurring conversation reminders or staff-follow-up digest alerts. Original tasks remain available, and pending AI-action reminders are unchanged.

Fewer duplicate requests from trap-update texts (Fix, Shipped September 12, 2026 at 5:00 PM ET, WP-1071)
The SMS assistant now recognizes customer phone-number formats consistently and checks existing open work for closed, empty-trap reports before suggesting another appointment. Matching work stays unchanged and the customer update remains in the conversation.

More reliable AI text conversations (Fix, Shipped September 12, 2026 at 3:24 PM ET, WP-1070)
Fixed interrupted AI replies after information lookups and ordinary yes/no answers. AI processing failures now attempt a staff-review handoff and a clear customer response instead of silently stopping.

Clearer AI phone notes with less repetition (Improvement, Shipped September 12, 2026 at 3:24 PM ET, WP-1069)
AI phone notes now use plain-language guidance and remove exact repeated sentences. Saved office tasks no longer create a second redundant note, while customer reports and staff follow-up remain visible.

Reliable service notes from AI calls (Fix, Shipped September 12, 2026 at 3:12 PM ET, WP-1068)
Fixed saving customer service reports during AI phone calls. Improved guidance so agents wait for a confirmed save before saying a note was recorded and distinguish staff-review reports from task instruction updates.

Better AI follow-up after bat removal (Fix, Shipped September 12, 2026 at 2:36 PM ET, WP-1067)
AI phone guidance keeps bat-removal follow-up questions with your service team instead of referring customers to a health department. Medical safety guidance remains separate when a caller reports a bite or possible exposure.

More accurate addresses from calls (Fix, Shipped September 12, 2026 at 2:36 PM ET, WP-1066)
Call analysis now looks up stated street addresses, including street-and-ZIP inputs, before using them in AI suggestions and automatic customer updates. Removed the separate Transcript Identity review interface while retaining protections for existing customer details.

Sign quotes after taking payment (Fix, Shipped September 12, 2026 at 2:24 PM ET, WP-1065)
Taking payment before a quote is signed no longer incorrectly marks it as archived and blocks signing. Existing invoices and payment history are preserved.

More room for technician routes (Improvement, Shipped September 12, 2026 at 2:15 PM ET, WP-1064)
Removed the read-only working-hours override card from the technician route page to keep the focus on stops. Office scheduling controls remain available.

Clearer cookie settings errors (Fix, Shipped September 10, 2026 at 1:46 AM ET, WP-1063)
Cookie settings no longer show a loading message alongside a failed-load notice. Optional tracking stays off when settings are unavailable.

Public status page access (Fix, Shipped September 10, 2026 at 1:33 AM ET, WP-1062)
The uptime page now also opens from the app and preview without requiring sign-in, including for field users.

More reliable incident dialogs (Fix, Shipped September 10, 2026 at 1:28 AM ET, WP-1061)
Incident details stay closed when dismissed, even while updates are still loading or saving.

Standard lead webhook submissions (Fix, Shipped September 10, 2026 at 1:18 AM ET, WP-1060)
Lead webhooks now accept the documented standard data format without requiring a custom field mapping.

System status and incident updates (Feature, Shipped September 10, 2026 at 1:18 AM ET, WP-1059)
Check the website footer and Uptime & Status page for manually reported service interruptions, estimated resolution times, and recent resolved incidents.

Find related records through the API (Improvement, Shipped September 10, 2026 at 12:42 AM ET, WP-1058)
Integrations can filter supported record lists by company, customer, job, or quote. Pagination keeps the selected filters consistent across pages.

Lead intake webhooks and rejection history (Feature, Shipped September 10, 2026 at 12:30 AM ET, WP-1057)
Integrations can submit leads through configurable inbound webhooks and review rejected attempts with reasons and retry counts. Reviewed entries remain available, and repeated failures return to attention.

More reliable camera checking (Fix, Shipped September 10, 2026 at 12:07 AM ET, WP-1056)
Fixed competing camera-check dialogs that could interrupt opening a check or moving to the next camera. Open checks also stay intact when resizing the screen.

Reliable lead creation for integrations (Feature, Shipped September 10, 2026 at 12:04 AM ET, WP-1055)
Integrations can create leads with duplicate-safe retries and check saved results for contact and lead requests after a lost response. Lead creation and subscribed webhook events are saved together.

More complete dispute response packages (Improvement, Shipped September 9, 2026 at 11:53 PM ET, WP-1054)
Select the disputed payment, review supporting communications and work history, and prepare a response package with clearer evidence warnings and a review step.

Clearer Digital work status (Fix, Shipped September 8, 2026, WP-1053)
Digital now distinguishes work still running from completed actions and makes it clearer when a manually completed item has not published website content.

Collections case management (Feature, Shipped September 2, 2026, WP-1052)
Manage overdue balances with contact history, promises to pay, installment plans, settlements, and escalation tracking. Recovery totals follow recorded invoice payments.

More context for reviewing Square disputes (Improvement, Shipped September 2, 2026, WP-1051)
Look up the original payment and available customer details from Square to help review historical disputes and identify the associated customer.

Review possible duplicate charges (Improvement, Shipped September 2, 2026, WP-1050)
The dispute ledger can flag possible duplicate charges for staff review, helping distinguish a disputed extra charge from an unpaid customer balance.

Consistent convenience-fee totals (Fix, Shipped September 1, 2026, WP-1049)
Payment screens and Square payment processing now apply configured convenience fees more consistently, with totals rounded to the cent.

Digital report history and exports (Improvement, Shipped September 1, 2026, WP-1048)
Create and revisit Digital reports with CSV and print exports. Reports distinguish collected revenue from bookings, invoiced work, and advertising spend.

Digital growth command center (Feature, Shipped August 31, 2026, WP-1047)
Bring search audits, local visibility, keyword opportunities, content recommendations, and growth reporting into one workspace. Review proposed changes before approving publication.

More accurate appointment availability (Fix, Shipped August 23, 2026, WP-1046)
Flexible route work and all-day recurring visits no longer take up customer appointment slots as if they were timed appointments.

Consistent timing when moving appointments (Fix, Shipped August 23, 2026, WP-1045)
Calendar moves and rescheduling now keep appointment and all-day timing aligned, so office and customer views reflect the same schedule.

Better wildlife service recommendations (Improvement, Shipped August 16, 2026, WP-1044)
AI phone agents ask more focused questions about unknown animal activity before recommending a service and quoting its current catalog price.

Clearer AI service guidance (Fix, Shipped August 16, 2026, WP-1043)
AI phone agents keep callers in your service workflow for work your company offers, rather than suggesting another contractor. Dead-animal inquiries receive clearer property-location questions.

Accurate technician completion history (Fix, Shipped August 15, 2026, WP-1042)
When office staff complete a task on behalf of an assigned technician, the work stays attributed to that technician while the office action remains recorded.

More complete warranty information in the portal (Fix, Shipped August 15, 2026, WP-1041)
Customers can now see warranties linked directly to their customer record, as well as warranties associated with their jobs.

Manage warranty claims from the field (Improvement, Shipped August 15, 2026, WP-1040)
Field technicians can create and update warranty claims while handling customer service work.

More precise customer signoff settings (Improvement, Shipped August 15, 2026, WP-1039)
Choose whether a stop reason requires final customer signoff or inherits the task type setting, giving each kind of project work the right completion flow.

Clearer warranty claims and history (Improvement, Shipped August 15, 2026, WP-1038)
Claims can identify the specific covered work item. Signed scope and warranty history remain available when a linked invoice is removed.

Task instruction revision history (Feature, Shipped August 15, 2026, WP-1037)
Review who changed task instructions, schedules, and assignments, and see which version was used when the work was completed.

Project work signoff and item-level warranties (Feature, Shipped August 14, 2026, WP-1036)
Complete project work with purchased-scope review, evidence photos, technician certification, and customer signoff. Warranty coverage follows the completed eligible items.

Training management on smaller screens (Improvement, Shipped August 2, 2026, WP-1035)
Improved layouts across training courses, learning paths, skills, continuing-education compliance, badges, and reports for easier use on smaller screens.

Preserve earned training credit history (Fix, Shipped August 2, 2026, WP-1034)
Continuing-education reporting now uses the credits recorded at completion time, with more complete loading of training evidence and skills history.

Training assignments load reliably (Fix, Shipped August 2, 2026, WP-1033)
Corrected a loading error in the training assignment list so managers can review assigned learners and their training.

More accurate animal capture times (Fix, Shipped July 31, 2026, WP-1032)
Camera analysis uses source-photo times and a chronological review of capture evidence to identify when an animal was first contained.

Review camera-driven task changes before saving (Improvement, Shipped July 31, 2026, WP-1031)
Compare existing task instructions with proposed camera-alert updates side by side, then adjust the title, instructions, and stop type before saving.

A shared Document Center (Feature, Shipped July 30, 2026, WP-1030)
Organize, search, preview, and download files from office and field workflows. Link documents to customer and job records and choose which files customers can see.

More reliable voicemail playback (Fix, Shipped July 26, 2026, WP-1029)
Voicemails with recoverable recording information now open from the conversation history instead of appearing without playable audio.

Search the catalog while creating a job (Improvement, Shipped July 12, 2026, WP-1028)
Find services, products, bundles, and variants through the shared catalog picker, with categories, recent selections, and product configuration. Rich-text descriptions display as readable text.

Select today without a workaround (Fix, Shipped July 12, 2026, WP-1027)
The job and appointment date pickers now default to the correct local day and respond correctly when selecting today.

Customize everyday option lists (Feature, Shipped June 14, 2026, WP-1026)
Customize target species, trap types, sales decline reasons, credit-memo reasons, and route-pause messages from a shared settings page, with platform defaults available to inherit.

Structured employee training and quizzes (Feature, Shipped June 13, 2026, WP-1025)
Build courses with ordered lessons and automatically graded quizzes. Employees can take assigned training from office or field mode and track their completion.

Learning paths and training renewals (Improvement, Shipped June 13, 2026, WP-1024)
Organize courses into learning paths with visible progress and optional sequential steps. Track certificates, continuing-education credits, and recurring training reminders.

Company Brand Studio (Feature, Shipped June 13, 2026, WP-1023)
Manage company logos, colors, fonts, and visual templates with a live preview. Apply a consistent identity to proposals and customer-facing pages.

Keep route actions available after the last stop (Fix, Shipped June 4, 2026, WP-1022)
Technicians can still add pickup or dropoff stops and access route actions after all current tasks are finished.

Connected notes across customer and work records (Feature, Shipped May 30, 2026, WP-1021)
Add and review notes on customer, quote, invoice, task, lead, equipment, report, and warranty details in office and field views. A Recent Activity widget brings recent notes together.

More context when answering browser calls (Improvement, Shipped May 30, 2026, WP-1020)
The incoming-call screen organizes customer context into tabs, including related jobs, leads, and tasks, so staff can prepare before answering.

Track equipment on technician trucks (Feature, Shipped May 21, 2026, WP-1019)
Office and field teams can see equipment loaded on a truck, manage loading and unloading, and follow equipment through deployment and recovery.

Quieter, more reliable route ETA updates (Fix, Shipped May 6, 2026, WP-1018)
Corrected repeated automatic ETA recalculation so stale route data no longer keeps retriggering the same refresh.

Improved camera evidence accuracy (Fix, Shipped April 19, 2026, WP-1017)
Camera image views and analysis now use more accurate photo history and latest-image information.

More consistent Kentucky wildlife reports (Improvement, Shipped March 5, 2026, WP-1015)
Improved species recognition and aligned the Kentucky report display, PDF, and CSV outputs, including bat release reporting.

Forwarded-call recordings in conversation history (Fix, Shipped February 7, 2026, WP-1014)
Recordings from calls forwarded through an IVR now attach to the matching conversation call record.

Chat widgets honor saved settings from first display (Fix, Shipped January 31, 2026, WP-1013)
Embedded chat widgets now apply configured triggers, starter questions, and appearance settings, without briefly showing the default design first.

Separate recurring billing from service visits (Feature, Shipped January 30, 2026, WP-1012)
Set independent billing and service frequencies for recurring plans, generate recurring invoices, and monitor active plans and billing activity in one dashboard.

Fewer duplicate customer records (Fix, Shipped December 15, 2025, WP-1011)
Improved matching of existing contacts across calls, texts, and forms so formatting differences in phone numbers are less likely to create duplicate records.

AI bot management and testing (Feature, Shipped December 13, 2025, WP-1010)
Configure and clone AI bots, test conversations, and review bot activity from the management workspace.

Website chat in Conversations (Feature, Shipped December 13, 2025, WP-1009)
Website chat sessions and messages appear alongside other customer conversations, with staff replies and live updates from the conversation workspace.

Complete quote and invoice views in the portal (Fix, Shipped November 23, 2025, WP-1008)
Customers can open quote and invoice details from the portal with the supporting information and cards rendered correctly.

Personal notification preferences (Feature, Shipped November 22, 2025, WP-1007)
Choose notification categories from office and field profile settings, including customer messages, task updates, and team alerts.

Open the conversation you select (Fix, Shipped November 16, 2025, WP-1006)
Corrected duplicate conversation rows and clicks that jumped to a different thread, making conversation navigation more reliable.

Inbound call and text controls (Feature, Shipped November 12, 2025, WP-1005)
Staff can manage inbound call and SMS blocking from contact and conversation controls, with visible indicators for the selected preferences.

Preserve finished task history when closing a job (Fix, Shipped October 26, 2025, WP-1004)
Completing a job now preserves tasks that were already completed or cancelled rather than changing their recorded outcome.

Unread texts appear in the unread list (Fix, Shipped September 22, 2025, WP-1003)
Corrected conversation filtering so new SMS messages appear in the unread view as well as the full conversation list.

Reply controls restored in Conversations (Fix, Shipped September 22, 2025, WP-1002)
Restored the note, text-message, and email composer at the bottom of the conversation pane.

See when a teammate is checking a camera (Improvement, Shipped September 12, 2025, WP-1001)
Camera lists show when another teammate is reviewing images and update when that camera becomes available again.