# WildPipe Privacy Policy **Last Updated**: August 28, 2026 **Entity**: WildPipe, LLC **Contact**: privacy@wildpipe.com | +1-877-945-3747 WildPipe, LLC ("WildPipe", "we", "our", or "us") is committed to protecting your privacy and the privacy of your customers. This Privacy Policy describes how we collect, use, process, and disclose information when you visit https://wildpipe.com, use the WildPipe application, or interact with our services. ## 1. Information We Collect - **Account & Profile Information**: Name, business name, address, email address, phone number, credentials, and organizational settings. - **Customer & Service Data**: Contact details, property addresses, job notes, inspection data, treatment logs, photographs, audio recordings, and customer communication histories submitted through the platform. - **Billing & Transaction Data**: Payment transaction histories, invoicing records, and fee calculations. Credit card numbers are tokenized and processed directly by integrated payment gateways. - **Communications Data**: Call audio, call transcripts, SMS content, email messages, and chat interactions processed through the WildPipe phone system, contact center, and messaging tools. - **Device & Usage Information**: IP address, browser type, operating system, device identifiers, log files, and application interaction metrics. - **Location Information**: Precise GPS location data collected from designated field technicians while actively on an online service route, used for dispatch coordination and arrival estimation. ## 2. How We Use Information We use collected information to: - Provide, operate, maintain, and improve the WildPipe operating system. - Process transactions, billing statements, and payments. - Deliver 24/7 contact center, phone system, and customer communication features. - Provide real-time route optimization, field coordination, and emergency response. - Train and support customers, respond to inquiries, and ensure service reliability. - Detect, prevent, and remediate security incidents, fraud, and policy violations. ## 3. How We Share Information WildPipe does not sell personal information. We share data only: - With authorized third-party service providers (e.g., cloud hosting, payment gateways, telephony providers) necessary to operate the platform. - With authorized WildPipe Connect staff to handle customer calls, chats, and bookings on behalf of tenant companies. - To comply with applicable laws, regulations, legal processes, or enforceable governmental requests. - In connection with any merger, acquisition, or sale of company assets. ## 4. Mobile Information & SMS Consent No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with service providers in support of messaging operations, such as customer service and telecommunications delivery, is permitted. Text-messaging originator opt-in data and consent will not be shared with third parties for their own marketing. Reply STOP to opt out or HELP for help. ## 5. Customer Data Responsibility Tenant organizations retain ownership of their customer and operational records. WildPipe acts as a service provider/processor with respect to customer data entered into the platform. ## 6. Phone System & Recording Consent Calls processed through WildPipe telephony features may be recorded for quality assurance, training, and operational records. Organizations are responsible for complying with applicable local, state, and federal call recording consent laws. ## 7. Data Retention & Security We retain information for as long as accounts remain active and as needed to fulfill legal, operational, accounting, and reporting obligations. We maintain technical, administrative, and physical safeguards designed to protect data against unauthorized access, loss, alteration, or disclosure. ## 8. Your Rights & Choices You may access, correct, update, or request deletion of your account data by contacting privacy@wildpipe.com. You may also manage notification preferences, opt out of marketing communications, and control device location permissions. ## 9. Contact Us For questions regarding this Privacy Policy or data privacy practices: - Email: privacy@wildpipe.com - Phone: +1-877-945-3747 - Mailing: WildPipe, LLC, Louisville, KY, USA