Our Pricing

•  A minimum charge is the lowest price you will pay per month. All plans have minimum charges to make sure we can support each member company adequately.
• If you don’t meet the minimum billing for the month you will be charged the minimum. 
• For Example (on the A-La-Carte plan): You booked 5 new jobs this month and had 10 follow-up interactions. Your total billing for the month is $550 which doesn’t meet the required minimum charge. We would charge you $599 for the month.
• If you do meet the minimum billing for the month you will be charged for what you used. 
• For Example (on the A-La-Carte plan): You booked 20 new jobs this month and had 60 follow-up non-lead generating interactions. We would charge you $2,300.

Money-Saver: If you don’t use the follow-up interactions they do not rollover to the next month. If you find your usage to be higher we recommend changing your plan.

• A follow-up interaction is any conversation that didn’t result in a booking. It may be in a web chat form, lead submission form on your website, phone call, or text message conversation. And could be a call from an existing customer requesting information or making a payment.
• Examples:
• Web Chat: A conversation would be a back-and-forth conversation between a customer and our staff. Not per message, a natural conversation that naturally concludes.
• Phone Call: A phone call consists of an inbound or outbound phone call.
• Text Message: A conversation would be a customer texting WildPipe and WildPipe responding. Once the interaction has naturally concluded it is deemed ended. Any new interaction (e.g., the customer messages back the next day) will be counted as a new follow-up interaction.

• A booked job has been sold by our staff and/or a lead generated by our staff on an inbound or follow-up interaction that converted to a booking. Our team has several options that result in a charged booking: we can complete the entire sale, schedule an on-site quote, or qualify the lead and book it with an appointment. These are all counted as a booked job. A new booking interaction does not count toward the follow-up interaction limit of your plan.
• What about a cancelled booking? If the booking cancels before you attend the appointment you will be charged for a follow-up interaction. If a booking cancels or doesn’t complete the job after you have already attended the booking you will still be charged for a booked job.

• • For example: You started service on January 15th. You cancel service on July 16th. Your last day of service would end on August 15th at 11:59:59PM. You will still be liable for any fees incurred in the month of July and August that are above the minimum charge per month that you were already charged.

When you cancel, your data will be lost after your plan expires. Requests for data exports must be received at least 7 business days prior to the last day of your billing cycle.

To cancel your service send an e-mail to cancel@wildpipe.com.