Everyone knows whose turn it is
A published rotation instead of an argument.
Intelligence & Platform
On-Call Management
Settle whose weekend it is, and route the calls there
After-hours calls are some of your most profitable work and your most common argument. Both problems are a schedule problem.
Plan who covers nights and weekends when the skunk-under-the-deck calls come in, and route those calls to the right tech.
One connected part of the complete WildPipe operating system. Included on every account with unlimited users and no per-feature charges. See pricing
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WildPipe/ Evergreen Wildlife & PestInteractive demo
EWLive product view
On-Call Management
Plan rotations, route after-hours calls, configure pay, and report on on-call activity.
Rotation calendarPhone-routing integrationOn-call pay rules
8 AM
10 AM
12 PM
2 PM
4 PM
Top tools
Top tools to help you cover nights and weekends properly
Owners and managers use this to see what is actually making money, while the crew gets the reminders and records they need.
Calls reach the person on call
The phones follow the schedule.
On-call pay tracked
Rules applied consistently.
See the load
How much after-hours volume you’re really getting.
Real-world scenarios
How this plays out in the field
Three jobs you have already run this month, and what WildPipe does with them.
1Real-world scenario
An 8:30 p.m. animal-in-trap call routes straight to the tech on call instead of going to voicemail.
2Real-world scenario
Two techs both think it’s the other’s weekend. The published rotation ends it.
3Real-world scenario
You see 40% of after-hours calls are one type of call, and price it accordingly.
The takeaway
Make after-hours coverage predictable for customers and employees.
How it works
The day-to-day flow
Your crew works the way they already do. WildPipe keeps the property, the paperwork, and the money attached to it.
- 1
Build the rotation
Who covers when.
- 2
Phones follow it
After-hours calls route automatically.
- 3
Review it
Activity and pay recorded.
What's included
All 8 pieces of On-Call Management
Nothing here is an upgrade or an add-on. Some of it gets specific — that is on purpose, because this work is specific. Our team turns on what you need during setup.
- Rotation calendar
- Phone-routing integration
- On-call pay rules
- Activity reporting
- Company phone routing driven by the active rotation
- Employee schedules and after-hours availability
- On-call activity, reporting, and payroll rules
- Escalation and notification history
The result for your company
Make after-hours coverage predictable for customers and employees.
We've got your back
You will not be setting this up alone
A specialist configures your services, prices, and workflow with you on a call, then trains your office and your techs before you go live.
Talk with our team
Tell us how your operation runs and we will show you exactly how this fits it — no pressure, no jargon.
Contact usSee what it costs
A flat 5% of the revenue you record. Every feature, unlimited users, and the 24/7 contact center included.
View pricingBrowse all 54 modules
This is one piece of the platform. The rest of your office, field, phone, and billing work lives here too.
All featuresFAQ
Still have questions? We've got answers.
What does On-Call Management actually do?
Plan who covers nights and weekends when the skunk-under-the-deck calls come in, and route those calls to the right tech.
Who on my team would use it?
Owners and managers use this to see what is actually making money, while the crew gets the reminders and records they need.
Is On-Call Management included with WildPipe?
Yes. Every feature is included. There are no upgrade tiers and no per-feature charges.
Can my whole team use it?
Yes. You get unlimited users, and each person sees the tools that fit their job.
Does it work on a phone in the field?
Yes. Techs get the same customer information and tools from the field app.
Ready to put On-Call Management to work?
Make after-hours coverage predictable for customers and employees.