New CSRs sound experienced
The questions a veteran would ask about scratching, smells, and timing appear as the call happens.
Communication & Sales
Live Call Assist
Put your best CSR’s brain on every screen
Your newest hire is one bat call away from quoting the wrong price or losing the job. Training takes months; the phone rings today.
On-screen help while the phone is in your hand: what to ask about the noises in the attic, what your removal price actually is, and how to answer "why so much?"
One connected part of the complete WildPipe operating system. Included on every account with unlimited users and no per-feature charges. See pricing
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WildPipe/ Evergreen Wildlife & PestInteractive demo
EWLive product view
Live Call Assist
Give office and field agents a live teleprompter with customer context, service playbooks, discovery prompts, current pricing, objections, and booking guidance.
Customer journey, open quote, and quick-lead contextMicrophone-based live transcript for softphone or speakerphone callsPublished per-service playbooks with staged talk tracks
Sarah Mitchell
Active customer · Viewing pricing
Hi! I’m following up about customer journey, open quote, and q….
Customer journey, open quote, and qui…
Top tools
Top tools to help you turn phone calls into booked jobs
Whoever answers the "there’s something in my attic" call uses this to turn it into a booked, paid job.
Your real prices, not a guess
Pricing comes from your price list instead of memory.
Handles the pushback
Suggested answers for "the other guy is cheaper" and "can’t I just do it myself?"
Fewer calls that go nowhere
The next step is always on the screen.
Real-world scenarios
How this plays out in the field
Three jobs you have already run this month, and what WildPipe does with them.
1Real-world scenario
A brand-new CSR takes a bat call on day two and asks about the number of bats, the time of day, and roosting location — because the prompts told her to.
2Real-world scenario
A caller asks what an attic exclusion runs. The current price appears instead of an old sticky note number.
3Real-world scenario
A caller balks at the inspection fee. The suggested response is right there, and the appointment gets booked.
The takeaway
Help a new or experienced agent run a consistent sales conversation without memorizing every service.
How it works
The day-to-day flow
Your crew works the way they already do. WildPipe keeps the property, the paperwork, and the money attached to it.
- 1
Call comes in
The property and history load.
- 2
Follow the prompts
Questions, talking points, and pricing.
- 3
Book or follow up
The outcome is recorded before hanging up.
What's included
All 8 pieces of Live Call Assist
Nothing here is an upgrade or an add-on. Some of it gets specific — that is on purpose, because this work is specific. Our team turns on what you need during setup.
- Customer journey, open quote, and quick-lead context
- Microphone-based live transcript for softphone or speakerphone calls
- Published per-service playbooks with staged talk tracks
- Current service pricing substituted into scripts at render time
- AI classification that can select but never invent scripts or prices
- Discovery checklist, objection guidance, and compliance notes
- Agent-logged knowledge gaps that feed later playbook generation
- Assisted-call outcomes and 30-day playbook analytics
The result for your company
Help a new or experienced agent run a consistent sales conversation without memorizing every service.
We've got your back
You will not be setting this up alone
A specialist configures your services, prices, and workflow with you on a call, then trains your office and your techs before you go live.
Talk with our team
Tell us how your operation runs and we will show you exactly how this fits it — no pressure, no jargon.
Contact usSee what it costs
A flat 5% of the revenue you record. Every feature, unlimited users, and the 24/7 contact center included.
View pricingBrowse all 54 modules
This is one piece of the platform. The rest of your office, field, phone, and billing work lives here too.
All featuresFAQ
Still have questions? We've got answers.
What does Live Call Assist actually do?
On-screen help while the phone is in your hand: what to ask about the noises in the attic, what your removal price actually is, and how to answer "why so much?"
Who on my team would use it?
Whoever answers the "there’s something in my attic" call uses this to turn it into a booked, paid job.
Is Live Call Assist included with WildPipe?
Yes. Every feature is included. There are no upgrade tiers and no per-feature charges.
Can my whole team use it?
Yes. You get unlimited users, and each person sees the tools that fit their job.
Does it work on a phone in the field?
Yes. Techs get the same customer information and tools from the field app.
Ready to put Live Call Assist to work?
Help a new or experienced agent run a consistent sales conversation without memorizing every service.