# Dispatch & Routing for Pest & Wildlife Control > Put the right work on the right truck, and keep the day on track when it changes. Booked calls, online bookings, recurring visits, and trap pickups land in one live plan. Assign them yourself or let WildPipe do it by your rules, build a sensible driving order, and keep customers and technicians updated without extra phone calls. **Part of the operating system:** Dispatch & Serve ## What it replaces - A whiteboard or spreadsheet of who goes where - A separate route-planning app - A truck tracking app with its own logins - Texting customers “on my way” by hand - Calling technicians every time the plan changes ## What changes for you - **Urgent work goes first**: Your priority order decides what gets a slot when the day is full, so a trapped animal does not wait behind a routine bait refill. - **Fewer wasted drives**: Stops at the same property stay together, and new work slots into the route instead of reshuffling everyone’s day. - **Fewer “where is he?” calls**: Customers get on-the-way updates and a branded tracking link tied to their own visit. - **One update, not twenty**: When stops are added to a route, the technician gets one combined notice instead of a stream of alerts. ## How work comes in - **Calls & AI agents** — A call booked by your team or the AI assistant arrives as a waiting stop with the address, arrival window, and notes already filled in. (https://wildpipe.com/features/ai-automation) - **Online booking** — Customers can only pick real openings, and their booking lands in dispatch ready to assign. (https://wildpipe.com/features/booking-widget) - **Recurring plans** — Upcoming plan visits come into dispatch ahead of their due date, with the usual technician when you want one. (https://wildpipe.com/features/recurring-service-plans) - **Cameras & traps** — When your team confirms a captured animal on camera, the pickup goes straight into dispatch. (https://wildpipe.com/features/cameras-traps) ## Where work goes next - **Field app** — Technicians see their route, stop order, instructions, and changes on their phone, even with a weak signal. (https://wildpipe.com/features/field-work) - **Customer updates** — On-the-way texts and a tracking link show your logo and colors, without exposing anyone else’s stops. (https://wildpipe.com/features/live-tracking) - **Invoicing** — Completed stops carry their notes, photos, and charges into billing, so nothing is re-typed. (https://wildpipe.com/features/billing-payments) ## Inside Dispatch & Routing ### [Dispatch Board](https://wildpipe.com/features/dispatch) Know who is going where. See your team and waiting work on one map. Assign stops and check how the day is going. - **Explore inside**: One map, one work list; Manual assignment & route control; Automatic dispatch & priorities ### [Route Planning](https://wildpipe.com/features/routing) Spend less of the day figuring out the route. Put the day’s stops in a useful driving order. Keep customer arrival windows, access hours, and locked stops in mind. - **Explore inside**: Stop order & driving plan; Appointments & work constraints; Pins, changes & live estimates ### [Scheduling & Calendar](https://wildpipe.com/features/scheduling) Make a plan your team can follow. Plan visits around your team’s hours and the time promised to the customer. Keep repeat visits on the calendar too. - **Explore inside**: Appointments & arrival windows; Availability & repeat visits; Changes & crew coordination ### [Live Technician Tracking](https://wildpipe.com/features/live-tracking) Answer “Where is my technician?” with a link. See route progress and share a job’s tracking link with its customer. Help them know when your technician is on the way. - **Explore inside**: Live route progress; Customer tracking links; Location choices & staff control ### [Vehicles & Maintenance](https://wildpipe.com/features/fleet) Keep your trucks ready for work. Keep vehicle details, inspections, mileage, and repair costs together. See what needs attention before you plan the day. - **Explore inside**: Vehicle records & assignments; Maintenance history & costs; Mileage & purpose ## Frequently asked questions ### Do I have to use automatic dispatch? No. Many companies start by assigning work themselves on the board and turn on automatic dispatch later. ### Does this work for both pest and wildlife work? Yes. Recurring pest routes, trap checks, and wildlife appointments share the same board and routes. ### Do my technicians need a separate app? No. Their route, stops, and changes appear in the WildPipe field app they already use for the job. ## Learn more - [All features](https://wildpipe.com/features) - [Pricing](https://wildpipe.com/pricing) - [Contact](https://wildpipe.com/contact)