# Customer Messaging for Pest & Wildlife Control > Every text, email, chat, and note in one conversation per customer. Texts, calls, emails, website chats, forms, and notes are grouped by customer and company in one inbox. Customers handle simple things themselves on their account page, and your team gets alerts and chat in the same system. **Part of the operating system:** Answer Every Customer ## What it replaces - A separate texting app - A shared email inbox - Website chat software - A team messaging app - Calling customers back just to resend a document ## What changes for you - **One place to reply**: Answer by text, email, or chat from the same conversation. - **Nothing slips**: Unread conversations stay unread until someone handles them. - **Fewer “can you resend that” calls**: Customers open their invoices, documents, and visits on their own account page. - **Your team in sync**: Team chat and alerts keep the office and the field talking. ## How work comes in - **Phones & AI** — Calls, voicemails, and AI assistant requests land in the same conversation. (https://wildpipe.com/features/phones-answering) - **Website** — Forms, chats, and bookings from your website arrive as conversations. (https://wildpipe.com/features/website-marketing) ## Where work goes next - **Quotes & bookings** — Send a quote, invoice, or booking link from the conversation. (https://wildpipe.com/features/sales-quotes) - **Customer records** — Every message stays on the customer’s history. (https://wildpipe.com/features/customers-jobs) ## Inside Customer Messaging ### [Customer Messages](https://wildpipe.com/features/conversations) Stop checking a pile of inboxes. Keep calls, texts, emails, and web chats in the customer’s conversation. See what was said and what still needs an answer. - **Explore inside**: One customer thread across channels; Live work & follow-up signals; Replies & customer actions ### [Business Email](https://wildpipe.com/features/email) Keep business email with the work. Use email addresses with your company’s domain. Keep customer email close to their record while staff keep their own inboxes. - **Explore inside**: Company & personal addresses; Customer threads & inbox review; Safe reading & forwarding ### [Customer Account Page](https://wildpipe.com/features/customer-portal) Let customers handle the simple things. Give customers a place to see visits, bills, shared files, and warranties. They can pay and check their details without calling your office. - **Explore inside**: Visits, history & documents; Quotes, invoices & payment methods; Plans, warranties & your brand ### [Alerts & Reminders](https://wildpipe.com/features/notifications) Find out what needs you. Get updates about work that needs attention. Open the linked job, message, or task from the alert. - **Explore inside**: Work alerts & linked records; Sound & channel preferences; Useful route updates ### [Team Chat](https://wildpipe.com/features/team-chat) Keep your team in touch. Send a direct message or talk in a team room. Keep work conversations in the same app as your jobs. - **Explore inside**: Direct messages & team rooms; Office & field access; Unread messages & coordination ## Frequently asked questions ### Do texts come from my business number? Yes. Texts are sent from your company’s own numbers. ### Can I keep each brand separate? Yes. Conversations are grouped by customer and by company, so your brands stay separate. ## Learn more - [All features](https://wildpipe.com/features) - [Pricing](https://wildpipe.com/pricing) - [Contact](https://wildpipe.com/contact)