One place to look
Stop checking a cell phone, an inbox, and a chat tool for the same customer.
Communication & Sales
Unified Conversations
Every call, text, email, and chat in one thread per customer
The photo she texted is on a personal phone, her question is in someone’s inbox, and her call is in a log. Nobody can see the whole conversation, so somebody answers half of it.
One thread per customer with every call, text, email, web chat, form, and booking — so the raccoon call, the photo she texted, and her email about the invoice are all in one place.
One connected part of the complete WildPipe operating system. Included on every account with unlimited users and no per-feature charges. See pricing
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WildPipe/ Evergreen Wildlife & PestInteractive demo
EWLive product view
Unified Conversations
Bring calls, SMS, email, web chat, forms, bookings, leads, and customer events into one actionable thread.
Cross-channel customer threadsRead state and assignmentRich quote, payment, and booking actions
Sarah Mitchell
Active customer · Viewing pricing
Hi! I’m following up about cross-channel customer threads.
Cross-channel customer threads
Top tools
Top tools to help you handle every message from one screen
Whoever answers the "there’s something in my attic" call uses this to turn it into a booked, paid job.
Nothing sits unanswered
Unread messages and missed calls stay visible until someone handles them.
Act from the message
Send the quote, take the payment, or book the trap check right there.
Full history while you reply
Past jobs and balances on the same screen.
Real-world scenarios
How this plays out in the field
Three jobs you have already run this month, and what WildPipe does with them.
1Real-world scenario
A homeowner texts an attic photo Saturday morning. Monday it’s in her thread with her call from Friday, not lost on someone’s personal phone.
2Real-world scenario
A customer emails about the invoice and texts about rescheduling. Both land in the same thread, so nobody answers half of it.
3Real-world scenario
A CSR replies to a "do you handle snakes?" chat and books the inspection without leaving the conversation.
The takeaway
Let the team respond with context and stop losing messages between channel-specific inboxes.
How it works
The day-to-day flow
Your crew works the way they already do. WildPipe keeps the property, the paperwork, and the money attached to it.
- 1
They reach out
Any channel lands in one thread.
- 2
You reply
Everything from one screen.
- 3
It’s on the record
The conversation attaches to the customer and property.
What's included
All 8 pieces of Unified Conversations
Nothing here is an upgrade or an add-on. Some of it gets specific — that is on purpose, because this work is specific. Our team turns on what you need during setup.
- Cross-channel customer threads
- Read state and assignment
- Rich quote, payment, and booking actions
- AI suggestions and live website activity
- Trigger-maintained thread index for fast unread and recency views
- Optimistic live call, SMS, claim, and agent-status updates
- Customer-native quote, invoice, payment, booking, tracking, and portal cards
- Live website activity, visitor timelines, and conversation assignments
The result for your company
Let the team respond with context and stop losing messages between channel-specific inboxes.
We've got your back
You will not be setting this up alone
A specialist configures your services, prices, and workflow with you on a call, then trains your office and your techs before you go live.
Talk with our team
Tell us how your operation runs and we will show you exactly how this fits it — no pressure, no jargon.
Contact usSee what it costs
A flat 5% of the revenue you record. Every feature, unlimited users, and the 24/7 contact center included.
View pricingBrowse all 54 modules
This is one piece of the platform. The rest of your office, field, phone, and billing work lives here too.
All featuresFAQ
Still have questions? We've got answers.
What does Unified Conversations actually do?
One thread per customer with every call, text, email, web chat, form, and booking — so the raccoon call, the photo she texted, and her email about the invoice are all in one place.
Who on my team would use it?
Whoever answers the "there’s something in my attic" call uses this to turn it into a booked, paid job.
Is Unified Conversations included with WildPipe?
Yes. Every feature is included. There are no upgrade tiers and no per-feature charges.
Can my whole team use it?
Yes. You get unlimited users, and each person sees the tools that fit their job.
Does it work on a phone in the field?
Yes. Techs get the same customer information and tools from the field app.
Ready to put Unified Conversations to work?
Let the team respond with context and stop losing messages between channel-specific inboxes.