# Collections & Chargebacks for Pest & Wildlife Control > Track every customer who still owes you money, from unpaid invoices to lost card chargebacks. Record calls, promises, payment plans, and settlements in one case. ## Overview Track every customer who still owes you money, from unpaid invoices to lost card chargebacks. Record calls, promises, payment plans, and settlements in one case. ## Key outcome Get paid for the work you already did. ## What you can do - Work unpaid bills as collection cases - Match card chargebacks to the right customer - Set up promises, payment plans, and settlements ## Explore the capabilities ### Collection cases - Open a case for an overdue invoice or a lost card chargeback. - Keep a contact log of every call, text, email, and letter on the case. - See what is outstanding, recovered, and written off at a glance. ### Promises, plans & settlements - Record a customer’s promise to pay by a date. - Set up a payment plan with a schedule that adds up to the exact balance. - Offer a settlement and record the forgiven difference as written off, not as money collected. ### Chargeback ledger - Import or sync card disputes from your payment processor. - Match a dispute to a payment only by the processor’s exact payment ID, with suggestions for a person to confirm. - Flag a likely double charge so you do not chase money the customer never owed. ## Settings and choices - Open cases yourself, or let the daily check open them for invoices that are well past due. - Decide whether a lost chargeback opens a case, and when to escalate to an agency or legal. ## From start to finish 1. A bill goes unpaid or a card dispute is lost. 2. Work the case: log contact, record a promise, or set up a plan. 3. Close it as recovered, settled, or written off with the history kept. ## More ways to use it - A customer agrees to pay $600 over three months. Set the plan and watch each installment. - A dispute shows the customer was charged twice for one invoice. Leave it as a refund question instead of opening a debt. ## Feature questions ### Is money recovered entered by hand? No. Recovery is counted from payments actually applied to the invoice after the case opened. ### Does WildPipe guess which payment a chargeback belongs to? No. Automatic links need an exact processor payment ID or a strong customer match. Anything less stays a suggestion for a person to confirm. ## Here’s an example A customer disputes a card charge months after the job. Match the chargeback to the job, see whether it was a double charge, and open a case only if money is really owed. ## Learn more - [All capabilities](https://wildpipe.com/features) - [Pricing](https://wildpipe.com/pricing) - [Contact](https://wildpipe.com/contact)