# WildPipe Changelog — New Features, Improvements & Bug Fixes > Short updates on new features, improvements, and bug fixes across WildPipe. ## 2026-09-22 — Improved: More efficient history lookups Improved lookup support for operational history and bot analytics, and reduced redundant database maintenance work. [Permalink](https://wildpipe.com/developers/changelog#operational-history-lookup-efficiency) ## 2026-09-22 — Improved: More efficient data access Reduced repeated database work when loading and updating operational records and analytics. [Permalink](https://wildpipe.com/developers/changelog#operational-data-access-efficiency) ## 2026-09-22 — Improved: Improved account protection Strengthened account protection across office, field, training, and platform workflows. [Permalink](https://wildpipe.com/developers/changelog#signed-in-workflow-account-protection) ## 2026-09-22 — Fixed: More reliable field lead loading Corrected an issue that could prevent field lead records from loading. [Permalink](https://wildpipe.com/developers/changelog#field-lead-record-loading) ## 2026-09-22 — Improved: Improved account protection Strengthened account protection across booking and operational workflows. [Permalink](https://wildpipe.com/developers/changelog#account-protection-database-maintenance) ## 2026-09-22 — Improved: Improved account protection Improved account protection while preserving customer booking and published website access. [Permalink](https://wildpipe.com/developers/changelog#public-access-directory-account-protection) ## 2026-09-22 — Fixed: Clearer work queue connection status My Work and Needs Attention distinguish an unavailable refresh from an empty queue. Failed checks no longer create misleading missing-invoice or missing-quote alerts. [Permalink](https://wildpipe.com/developers/changelog#work-queue-refresh-error-states) ## 2026-09-22 — Fixed: Faster, more reliable setup progress Setup checks use smaller requests and share concurrent checks. Temporary connection failures preserve previously verified progress instead of resetting completed steps. [Permalink](https://wildpipe.com/developers/changelog#onboarding-bounded-recovery-checks) ## 2026-09-22 — Improved: Improved account protection and connection recovery Improved account protection and session recovery during temporary service interruptions. [Permalink](https://wildpipe.com/developers/changelog#session-recovery-account-protection) ## 2026-09-22 — Fixed: More reliable camera checks during interruptions Camera processing no longer treats failed image or health-data saves as completed work. Manual checks distinguish a changed deployment from a temporary verification problem. [Permalink](https://wildpipe.com/developers/changelog#camera-pipeline-durable-outage-checkpoints) ## 2026-09-22 — Fixed: Restored Digital keyword discovery Fixed a service-catalog lookup that could prevent Digital from discovering keyword opportunities. [Permalink](https://wildpipe.com/developers/changelog#digital-keyword-service-discovery-query) ## 2026-09-22 — Fixed: Clearer call routing history Call cards now label menu and queue history as Call Routing, so queue-routed calls are no longer misleadingly labeled IVR Path. [Permalink](https://wildpipe.com/developers/changelog#call-routing-history-heading) ## 2026-09-22 — Fixed: Preserved formatting in sent email previews Sent email previews retain the original message styling and layout in a larger reader. Remote images remain optional through Show images. [Permalink](https://wildpipe.com/developers/changelog#sent-email-formatted-preview) ## 2026-09-22 — New: Sent messages in All Emails View sent company emails and replies in the new Sent tab, with recipient search, brand filtering, and message details. [Permalink](https://wildpipe.com/developers/changelog#all-emails-sent-tab) ## 2026-09-22 — Improved: Reply directly from All Emails Reply to inbound messages from their company email address without leaving All Emails. The toolbar, filters, and message reader now fit smaller screens more comfortably. [Permalink](https://wildpipe.com/developers/changelog#all-emails-replies-mobile-layout) ## 2026-09-21 — Improved: Consistent WildPipe customer links New portal downloads, chat attachments, booking photos, and email unsubscribe links use the branded WildPipe API domain. Existing links continue to work. [Permalink](https://wildpipe.com/developers/changelog#branded-customer-download-links) ## 2026-09-21 — New: Send customer emails from integrations Integrations can submit company-branded customer emails and check their submission status while respecting existing email preferences. Reusing a request identity avoids sending the same request again, and uncertain outcomes remain available for review. [Permalink](https://wildpipe.com/developers/changelog#company-email-submission-api) ## 2026-09-21 — New: Track SMS requests from integrations Integrations can submit customer text messages and check their submission outcome with a reusable request identity. Company-specific access and existing communication preferences are respected, while uncertain sends are held for review rather than automatically repeated. [Permalink](https://wildpipe.com/developers/changelog#versioned-company-sms-submission-api) ## 2026-09-21 — Improved: A branded connection for WildPipe The app, public widgets, and developer API links now use api.wildpipe.com. Existing integration URLs and saved media links remain supported. [Permalink](https://wildpipe.com/developers/changelog#branded-api-domain) ## 2026-09-21 — Improved: Call and form summaries for integrations Webhook subscriptions can receive saved completed-call and customer-form summaries. Communication subscriptions can also be limited to a company, and booking-widget questions now appear in the matching company conversation. [Permalink](https://wildpipe.com/developers/changelog#transactional-call-form-company-webhooks) ## 2026-09-21 — Improved: Saved inbound SMS events for integrations Organization-wide webhook subscriptions can now receive summaries when inbound text messages are saved as received. Blocked messages and recognized consent-control replies are excluded, and message text and media links are not included. [Permalink](https://wildpipe.com/developers/changelog#transactional-inbound-sms-webhook-events) ## 2026-09-21 — Improved: Consistent recorded-payment webhooks Subscribed integrations now receive successful payment-record events across payment methods, including cash and check. Unchanged successful statuses do not send repeat events. [Permalink](https://wildpipe.com/developers/changelog#transactional-payment-webhook-events) ## 2026-09-21 — Improved: Consistent contact and lead webhooks Subscribed integrations now receive contact creation and identity changes, plus lead creation, status changes and won outcomes across workflows. Unchanged values do not generate repeat updates. [Permalink](https://wildpipe.com/developers/changelog#transactional-contact-lead-webhook-events) ## 2026-09-21 — Improved: More consistent job lifecycle webhooks Subscribed integrations receive saved job creation, core record changes, completion and cancellation events across job workflows. Unchanged values do not produce repeat updates. [Permalink](https://wildpipe.com/developers/changelog#transactional-job-webhook-events) ## 2026-09-21 — Improved: Reliable task lifecycle webhooks Subscribed integrations now receive saved task creation, completion and schedule changes. Pending approvals, unchanged schedules and routine route ETA updates do not produce misleading completion or rescheduling events. [Permalink](https://wildpipe.com/developers/changelog#transactional-task-webhook-events) ## 2026-09-21 — Improved: Quicker detail lookups and steadier unread badges Conversation details fetch independent information together instead of waiting on each lookup in turn. A temporary unread-count failure now preserves the last verified badge rather than incorrectly showing an empty inbox. [Permalink](https://wildpipe.com/developers/changelog#conversation-detail-lookups-and-count-recovery) ## 2026-09-21 — Improved: Less background work when returning to conversations Returning to the app refreshes only the active conversation badge. Rapid updates wait for an in-progress count to finish before reconciling, reducing redundant requests while keeping unread counts current. [Permalink](https://wildpipe.com/developers/changelog#conversation-badge-refresh-coalescing) ## 2026-09-21 — Improved: More reliable quote and invoice webhooks Subscribed integrations now receive quote and invoice creation events, quote acceptance or decline updates, and invoice-paid updates from the saved document changes. Re-saving an unchanged status does not produce another status event. [Permalink](https://wildpipe.com/developers/changelog#transactional-document-webhook-events) ## 2026-09-21 — New: Choose companies for supported integrations Administrators can choose specific companies when creating API keys and supported webhook destinations. Company-specific integrations can still read shared catalog items. [Permalink](https://wildpipe.com/developers/changelog#integration-company-access-selection) ## 2026-09-21 — Improved: Conversation details load as you need them Contact information appears before related history, and each detail tab now loads its own records with a Load more button. Background updates keep loaded history visible, while email and payment actions retain their complete document choices. [Permalink](https://wildpipe.com/developers/changelog#conversation-summary-first-detail-pages) ## 2026-09-21 — Improved: Faster conversation panes and steadier history Conversations load a smaller recent message page, reuse pending requests, and refresh cached details in the background. Switching customers clears outdated details, older loaded messages stay visible during updates, and attachments no longer delay the message list. [Permalink](https://wildpipe.com/developers/changelog#conversation-pane-loading-and-history) ## 2026-09-21 — Fixed: Daily stats open conversations outside Active Selecting a daily stats record that is not in the current list now switches to All and brings in the selected conversation, including older and already-read threads. [Permalink](https://wildpipe.com/developers/changelog#daily-stats-open-older-conversations) ## 2026-09-21 — Improved: Open conversations from daily stats Select a call or booking in a daily stats popup to open its customer conversation directly. The popup closes so you can continue working in the inbox. [Permalink](https://wildpipe.com/developers/changelog#daily-stat-popup-conversation-links) ## 2026-09-21 — Improved: All conversation tasks in one view Conversation task counts and lists now include internal tasks, callbacks, and follow-ups alongside field work. Filter by task type and open each task to view its details. [Permalink](https://wildpipe.com/developers/changelog#conversation-tasks-all-types-filter) ## 2026-09-21 — Fixed: More reliable conversation handoffs A newly answered call assigns the conversation to the agent who answered. Claim status stays more consistent across conversation views, and a manual release stays in effect for that call. [Permalink](https://wildpipe.com/developers/changelog#reliable-answering-agent-claim-handoffs) ## 2026-09-21 — Improved: More room for conversations Daily stat cards now use a compact single-line layout without an extra heading, leaving more space for your conversation list. [Permalink](https://wildpipe.com/developers/changelog#slimmer-daily-conversation-stat-cards) ## 2026-09-21 — Fixed: Clearer claim status on mobile and outbound calls Field conversation lists now display claim pills, and desktop status labels wrap within narrow lists. Outbound phone-bridge calls claim the conversation when the customer answers, not just when the agent answers. [Permalink](https://wildpipe.com/developers/changelog#mobile-claim-pills-outbound-answer-state) ## 2026-09-21 — New: Your daily results at a glance Compact cards above Conversations show your answered calls, unanswered offers, and booked jobs for today. Select a card to review its records without leaving your inbox. [Permalink](https://wildpipe.com/developers/changelog#personal-daily-conversation-stats) ## 2026-09-21 — Fixed: Claimed conversations stay visible in All Conversation lists retain claim indicators when duplicate contact threads are combined or phone-number formatting differs, so the All view shows who is handling the conversation. [Permalink](https://wildpipe.com/developers/changelog#conversation-all-list-claim-visibility) ## 2026-09-21 — Improved: One pill for call and claim status Conversation list call and claim indicators now share one pill, avoiding a repeated agent name. The claim remains visible after the call ends. [Permalink](https://wildpipe.com/developers/changelog#combined-conversation-call-claim-pill) ## 2026-09-21 — Fixed: More reliable job searches Reduced repeated work when counting job search results, helping searches finish without timing out while keeping exact result totals. [Permalink](https://wildpipe.com/developers/changelog#jobs-search-count-performance) ## 2026-09-21 — Fixed: Scheduled Digital suggestions save correctly Scheduled Digital runs can now save their generated suggestions without requiring a staff creator. Website and campaign changes still require approval. [Permalink](https://wildpipe.com/developers/changelog#digital-scheduled-suggestions-creator-fix) ## 2026-09-21 — Fixed: Clearer review of contact and camera context Conflicting transcript phone updates stay available for review without discarding other verified updates. Camera capture-time checks identify missing company assignments instead of making an invalid lookup. [Permalink](https://wildpipe.com/developers/changelog#transcript-contact-conflict-review-and-camera-context) ## 2026-09-21 — Improved: Call conversations stay claimed until released Connected customer calls automatically claim the conversation for the answering agent, and claims remain after hangup or marking read. Team members can intentionally release a claim from the same place they claim a conversation. [Permalink](https://wildpipe.com/developers/changelog#conversation-call-claims-manual-release) ## 2026-09-21 — Improved: Camera Watch coverage follows your task settings Choose which camera and trap issues each task type or stop reason covers. Existing work is matched to those settings, keeping separate battery and trap-reset needs visible and rechecking coverage when settings change. [Permalink](https://wildpipe.com/developers/changelog#camera-watch-configurable-task-coverage) ## 2026-09-21 — Fixed: Camera Watch hides animals already covered by a pickup Animal alerts with a matching open pickup no longer appear in the Animals queue or spill into Equipment. Evidence is retained, and unrelated tasks do not hide animal alerts. [Permalink](https://wildpipe.com/developers/changelog#camera-watch-hide-covered-animal-pickups) ## 2026-09-21 — Improved: Optional company column on Jobs Show or hide the serving company in the Jobs table using Toggle Columns. Your column preference is saved in your browser. [Permalink](https://wildpipe.com/developers/changelog#jobs-company-column-toggle) ## 2026-09-20 — Fixed: Verified delivery status for older follow-up texts Older follow-up texts stuck at queued now reflect delivery outcomes verified with the messaging provider. No messages were resent, and the follow-up page continues to count recorded texts as outreach. [Permalink](https://wildpipe.com/developers/changelog#followup-sms-provider-status-reconciliation) ## 2026-09-20 — Improved: Follow-up texts count as sent No Activity Follow-up now counts recorded check-in texts as sent for outreach totals and unanswered timing, regardless of delivery status. Delivery records elsewhere remain unchanged. [Permalink](https://wildpipe.com/developers/changelog#followup-texts-count-as-sent) ## 2026-09-20 — Improved: Clearer follow-up attempt counts Follow-up attempts now show clearly labeled total and sent/completed counts in a compact summary, making outreach progress easier to scan. [Permalink](https://wildpipe.com/developers/changelog#followup-attempt-count-display) ## 2026-09-20 — Fixed: Consistent follow-up responses and delivery tracking Follow-up filters and displayed answers now share the same current history, including automated-call answers and new outreach after earlier replies. Clearer delivery labels, restored text status updates, and live call refreshes help staff distinguish attempts from actual customer contact. [Permalink](https://wildpipe.com/developers/changelog#followup-current-responses-delivery-status) ## 2026-09-20 — Fixed: More accurate overdue follow-up filtering Unconnected inbound calls and AI greeting-only hangups no longer hide jobs from the two-day no-contact filter. Confirmed staff connections, caller responses to the AI, and inbound texts still count as contact. [Permalink](https://wildpipe.com/developers/changelog#no-activity-followup-connected-contact-filter) ## 2026-09-20 — Improved: Easier browsing of job activity history The job activity history header now stays visible while scrolling. A new activity-type dropdown lets you focus on specific kinds of updates and communications. [Permalink](https://wildpipe.com/developers/changelog#job-activity-history-fixed-header-type-filter) ## 2026-09-20 — Improved: More readable follow-up payment types Long payment types now wrap onto additional lines in the No Activity Follow-up table, like company names. [Permalink](https://wildpipe.com/developers/changelog#no-activity-payment-type-wrapping) ## 2026-09-20 — Fixed: Payment types load in no-activity follow-up Fixed the No Activity Follow-up payment column showing Unavailable instead of recorded invoice payment methods. [Permalink](https://wildpipe.com/developers/changelog#no-activity-invoice-payment-loading) ## 2026-09-20 — Fixed: Invoice payment types in no-activity follow-up The No Activity Follow-up table shows payment methods recorded against each job’s invoices rather than its expected payment method. Multiple recorded methods appear together. [Permalink](https://wildpipe.com/developers/changelog#no-activity-followup-payment-type) ## 2026-09-20 — Improved: AI dispute review for larger evidence packages Large dispute packages are now reviewed in batches with visible progress before findings are combined into one merchant response. An incomplete review leaves your existing response unchanged. [Permalink](https://wildpipe.com/developers/changelog#dispute-evidence-batch-review) ## 2026-09-20 — Fixed: More reliable contact details from calls Clearly stated caller names now update unconfirmed contact names. Address autocomplete can resolve minor transcription spelling differences while uncertain matches remain available for review. [Permalink](https://wildpipe.com/developers/changelog#transcript-contact-name-address-corrections) ## 2026-09-15 — Improved: Capture-time searches keep their progress Camera Watch now determines capture timing in the background without delaying animal alerts. Searches resume from saved progress and show verified evidence intervals or a clear needs-review state instead of guessing an entry time. [Permalink](https://wildpipe.com/developers/changelog#camera-capture-time-resumable-search) ## 2026-09-15 — Fixed: More reliable camera maintenance Improved background camera-image cleanup performance while preserving images referenced by existing records. [Permalink](https://wildpipe.com/developers/changelog#camera-maintenance-image-cleanup-performance) ## 2026-09-15 — Fixed: Camera analysis recovers from slow responses Slow image-analysis responses and historical capture-time searches now have bounded waits so one camera is less likely to delay the queue. Incomplete evidence is never treated as a successful analysis, and uncertain capture times remain unknown. [Permalink](https://wildpipe.com/developers/changelog#camera-analysis-bounded-response-waits) ## 2026-09-15 — Fixed: Reliable camera analysis progress updates Fixed repeated status-request errors on the Camera Analysis page so progress updates use the selected organization. [Permalink](https://wildpipe.com/developers/changelog#camera-analysis-status-selected-organization) ## 2026-09-15 — Improved: Camera analysis keeps processing slots busy Camera analysis starts the next camera as soon as capacity is available and supports more concurrent cameras. Capture clocks still require two agreeing readings, and capture verification remains in place. [Permalink](https://wildpipe.com/developers/changelog#camera-analysis-continuous-worker-pool) ## 2026-09-15 — Fixed: More reliable camera analysis responses Camera analysis now allows more room for complete results and retries responses cut short by the AI provider. Incomplete results are not used as camera evidence. [Permalink](https://wildpipe.com/developers/changelog#camera-analysis-truncated-response-recovery) ## 2026-09-15 — Fixed: Camera retrieval adapts to browser service changes Camera retrieval can recover when a browser service reinstall changes its supported browser route. Image verification and processing safeguards remain unchanged. [Permalink](https://wildpipe.com/developers/changelog#camera-browser-route-recovery) ## 2026-09-15 — Fixed: Interrupted camera images return to processing Eligible images interrupted during the recent camera-processing outage have been returned to the normal verification queue. Existing capture-time and active-job checks still apply before images can become current alert evidence. [Permalink](https://wildpipe.com/developers/changelog#camera-outage-backlog-recovery) ## 2026-09-15 — Fixed: Camera crawl retries preserve active retrievals Automatic camera connection retries no longer stop other active retrieval sessions. Temporary provider outages remain visible for troubleshooting. [Permalink](https://wildpipe.com/developers/changelog#camera-crawl-retry-session-isolation) ## 2026-09-14 — Fixed: More reliable camera processing recovery Camera processing retries temporary provider failures more consistently and reports incomplete retrievals instead of showing them as empty successes. Unreadable capture clocks still remain unknown and require review. [Permalink](https://wildpipe.com/developers/changelog#camera-processing-retry-and-failure-reporting) ## 2026-09-14 — Fixed: AI field requests use configured task classifications New AI pickup and trap-service tasks now use matching configured task types and stop reasons instead of a generic route-support fallback. General requests without a clear classification remain available for staff review. [Permalink](https://wildpipe.com/developers/changelog#ai-field-task-configured-classification) ## 2026-09-14 — Fixed: Camera analysis resumes past assignment checks Fixed an error that stopped camera image processing while checking when a camera was assigned to a job. Images still must fall within the recorded assignment period before they can be used as current evidence. [Permalink](https://wildpipe.com/developers/changelog#camera-analysis-assignment-window-query) ## 2026-09-14 — Fixed: Steadier incoming calls in Conversations Incoming call rows stay visible through brief refresh gaps during live status changes, rather than disappearing and reappearing. [Permalink](https://wildpipe.com/developers/changelog#incoming-call-row-transition-stability) ## 2026-09-14 — Fixed: Clearer pickup requests from AI phone calls AI phone agents now clarify whether an ambiguous pickup request concerns an animal in a trap or equipment collection before saving field work. Confirmed trapped-animal reports are kept distinct from general trapping service. [Permalink](https://wildpipe.com/developers/changelog#ai-phone-pickup-reason-clarification) ## 2026-09-14 — Fixed: Restored camera image timestamp processing Camera images use the previous timestamp-verification method again while the replacement integration is unavailable. Unreadable or conflicting capture times remain unverified, and existing evidence safeguards are preserved. [Permalink](https://wildpipe.com/developers/changelog#camera-clock-processing-restored) ## 2026-09-13 — Improved: Camera timestamp OCR integration — rollout paused A dedicated OCR integration was added for camera timestamp extraction, but deployment activation prevented its rollout. The previous timestamp-verification method was restored on September 14 while the deployment issue is investigated. [Permalink](https://wildpipe.com/developers/changelog#camera-clock-local-ocr) ## 2026-09-13 — Fixed: Trapping requests reach the field with fuller caller details AI phone agents can create or update field requests for ongoing trapping work while preserving earlier instructions. Additional service details given after a saved request are retained for staff review, without implying equipment approval or a promised visit. [Permalink](https://wildpipe.com/developers/changelog#ai-trapping-service-and-late-call-details) ## 2026-09-13 — Fixed: Consistent camera timestamps across the app Camera summaries now stay aligned with verified frame times, including after corrections or image removal. Unassigned-camera checks verify recent frames, and galleries keep images with unknown capture times in retrieval order without treating retrieval as capture evidence. [Permalink](https://wildpipe.com/developers/changelog#camera-summary-clock-consistency) ## 2026-09-13 — Fixed: Camera Watch separates capture and retrieval times Camera Watch verifies the clock printed on camera frames before comparing evidence with technician visits. Delayed uploads no longer stand in for new capture times, and uncertain capture times are clearly labeled. [Permalink](https://wildpipe.com/developers/changelog#camera-watch-verified-capture-clock) ## 2026-09-13 — Fixed: AI pickup requests use the job’s assigned equipment AI field requests now resolve a job’s uniquely assigned active camera and paired trap automatically. When multiple equipment sets could apply, the assistant requests clarification instead of guessing. [Permalink](https://wildpipe.com/developers/changelog#ai-pickup-assigned-equipment-resolution) ## 2026-09-13 — Fixed: More reliable AI pickup requests and call endings Eligible animal pickup requests can now enter dispatch without a linked camera. Improved instructions reduce repeated questions and unsupported arrival promises, while call recovery checks for a completed goodbye before connecting a human. [Permalink](https://wildpipe.com/developers/changelog#ai-pickup-requests-and-call-closing) ## 2026-09-13 — Fixed: AI dispatch recommendations carry their details forward Opening a field-task recommendation now carries its notes, urgency, available equipment context, and matching job into the task wizard. Animal-in-trap recommendations also preselect the pickup task type and stop reason. [Permalink](https://wildpipe.com/developers/changelog#ai-dispatch-recommendation-prefill) ## 2026-09-12 — Fixed: More reliable Digital audits and suggestions Fixed failures that prevented some website audit findings from saving and search-question suggestions from generating. [Permalink](https://wildpipe.com/developers/changelog#digital-audit-and-prompt-reliability) ## 2026-09-12 — Fixed: Smoother conversations, billing search, and route recovery Improved conversation updates and AI call activity loading, and made billing-contact searches more efficient for large customer lists. Route recovery now handles occupied stop positions without leaving displaced work behind. [Permalink](https://wildpipe.com/developers/changelog#conversation-billing-search-route-recovery) ## 2026-09-12 — Fixed: More reliable customer names from calls Clearly stated customer names can now replace unconfirmed caller placeholders. Reanalyzing a call preserves completed contact updates while allowing unresolved details to be retried. [Permalink](https://wildpipe.com/developers/changelog#transcript-placeholder-contact-name-recovery) ## 2026-09-12 — Improved: Less reminder noise in Conversations Overdue staff follow-ups no longer generate recurring conversation reminders or staff-follow-up digest alerts. Original tasks remain available, and pending AI-action reminders are unchanged. [Permalink](https://wildpipe.com/developers/changelog#remove-recurring-staff-followup-reminders) ## 2026-09-12 — Fixed: Fewer duplicate requests from trap-update texts The SMS assistant now recognizes customer phone-number formats consistently and checks existing open work for closed, empty-trap reports before suggesting another appointment. Matching work stays unchanged and the customer update remains in the conversation. [Permalink](https://wildpipe.com/developers/changelog#sms-empty-trap-existing-work-check) ## 2026-09-12 — Fixed: More reliable AI text conversations Fixed interrupted AI replies after information lookups and ordinary yes/no answers. AI processing failures now attempt a staff-review handoff and a clear customer response instead of silently stopping. [Permalink](https://wildpipe.com/developers/changelog#ai-sms-reply-continuation-recovery) ## 2026-09-12 — Improved: Clearer AI phone notes with less repetition AI phone notes now use plain-language guidance and remove exact repeated sentences. Saved office tasks no longer create a second redundant note, while customer reports and staff follow-up remain visible. [Permalink](https://wildpipe.com/developers/changelog#ai-phone-notes-clearer-less-repetition) ## 2026-09-12 — Fixed: Reliable service notes from AI calls Fixed saving customer service reports during AI phone calls. Improved guidance so agents wait for a confirmed save before saying a note was recorded and distinguish staff-review reports from task instruction updates. [Permalink](https://wildpipe.com/developers/changelog#ai-phone-service-report-saving) ## 2026-09-12 — Fixed: Better AI follow-up after bat removal AI phone guidance keeps bat-removal follow-up questions with your service team instead of referring customers to a health department. Medical safety guidance remains separate when a caller reports a bite or possible exposure. [Permalink](https://wildpipe.com/developers/changelog#ai-bat-removal-service-follow-up) ## 2026-09-12 — Fixed: More accurate addresses from calls Call analysis now looks up stated street addresses, including street-and-ZIP inputs, before using them in AI suggestions and automatic customer updates. Removed the separate Transcript Identity review interface while retaining protections for existing customer details. [Permalink](https://wildpipe.com/developers/changelog#transcript-address-lookup-and-contact-updates) ## 2026-09-12 — Fixed: Sign quotes after taking payment Taking payment before a quote is signed no longer incorrectly marks it as archived and blocks signing. Existing invoices and payment history are preserved. [Permalink](https://wildpipe.com/developers/changelog#unsigned-quote-signing-after-payment) ## 2026-09-12 — Improved: More room for technician routes Removed the read-only working-hours override card from the technician route page to keep the focus on stops. Office scheduling controls remain available. [Permalink](https://wildpipe.com/developers/changelog#field-route-remove-hours-card) ## 2026-09-10 — Fixed: Clearer cookie settings errors Cookie settings no longer show a loading message alongside a failed-load notice. Optional tracking stays off when settings are unavailable. [Permalink](https://wildpipe.com/developers/changelog#cookie-settings-error-message-clarity) ## 2026-09-10 — Fixed: Public status page access The uptime page now also opens from the app and preview without requiring sign-in, including for field users. [Permalink](https://wildpipe.com/developers/changelog#uptime-public-app-route) ## 2026-09-10 — Fixed: More reliable incident dialogs Incident details stay closed when dismissed, even while updates are still loading or saving. [Permalink](https://wildpipe.com/developers/changelog#security-incident-dialog-dismissal) ## 2026-09-10 — Fixed: Standard lead webhook submissions Lead webhooks now accept the documented standard data format without requiring a custom field mapping. [Permalink](https://wildpipe.com/developers/changelog#standard-lead-webhook-envelope) ## 2026-09-10 — New: System status and incident updates Check the website footer and Uptime & Status page for manually reported service interruptions, estimated resolution times, and recent resolved incidents. [Permalink](https://wildpipe.com/developers/changelog#public-system-status-incidents) ## 2026-09-10 — Improved: Find related records through the API Integrations can filter supported record lists by company, customer, job, or quote. Pagination keeps the selected filters consistent across pages. [Permalink](https://wildpipe.com/developers/changelog#integration-reference-filters) ## 2026-09-10 — New: Lead intake webhooks and rejection history Integrations can submit leads through configurable inbound webhooks and review rejected attempts with reasons and retry counts. Reviewed entries remain available, and repeated failures return to attention. [Permalink](https://wildpipe.com/developers/changelog#inbound-lead-intake-rejection-review) ## 2026-09-10 — Fixed: More reliable camera checking Fixed competing camera-check dialogs that could interrupt opening a check or moving to the next camera. Open checks also stay intact when resizing the screen. [Permalink](https://wildpipe.com/developers/changelog#camera-check-single-session-layout) ## 2026-09-10 — New: Reliable lead creation for integrations Integrations can create leads with duplicate-safe retries and check saved results for contact and lead requests after a lost response. Lead creation and subscribed webhook events are saved together. [Permalink](https://wildpipe.com/developers/changelog#integration-lead-creation-receipts) ## 2026-09-09 — Improved: More complete dispute response packages Select the disputed payment, review supporting communications and work history, and prepare a response package with clearer evidence warnings and a review step. [Permalink](https://wildpipe.com/developers/changelog#dispute-package-evidence-review) ## 2026-09-08 — Fixed: Clearer Digital work status Digital now distinguishes work still running from completed actions and makes it clearer when a manually completed item has not published website content. [Permalink](https://wildpipe.com/developers/changelog#digital-work-status-clarity) ## 2026-09-02 — New: Collections case management Manage overdue balances with contact history, promises to pay, installment plans, settlements, and escalation tracking. Recovery totals follow recorded invoice payments. [Permalink](https://wildpipe.com/developers/changelog#collections-case-management) ## 2026-09-02 — Improved: More context for reviewing Square disputes Look up the original payment and available customer details from Square to help review historical disputes and identify the associated customer. [Permalink](https://wildpipe.com/developers/changelog#square-dispute-customer-lookup) ## 2026-09-02 — Improved: Review possible duplicate charges The dispute ledger can flag possible duplicate charges for staff review, helping distinguish a disputed extra charge from an unpaid customer balance. [Permalink](https://wildpipe.com/developers/changelog#dispute-duplicate-charge-review) ## 2026-09-01 — Fixed: Consistent convenience-fee totals Payment screens and Square payment processing now apply configured convenience fees more consistently, with totals rounded to the cent. [Permalink](https://wildpipe.com/developers/changelog#consistent-convenience-fee-totals) ## 2026-09-01 — Improved: Digital report history and exports Create and revisit Digital reports with CSV and print exports. Reports distinguish collected revenue from bookings, invoiced work, and advertising spend. [Permalink](https://wildpipe.com/developers/changelog#digital-revenue-report-history) ## 2026-08-31 — New: Digital growth command center Bring search audits, local visibility, keyword opportunities, content recommendations, and growth reporting into one workspace. Review proposed changes before approving publication. [Permalink](https://wildpipe.com/developers/changelog#digital-growth-command-center) ## 2026-08-23 — Fixed: More accurate appointment availability Flexible route work and all-day recurring visits no longer take up customer appointment slots as if they were timed appointments. [Permalink](https://wildpipe.com/developers/changelog#appointment-availability-flexible-work) ## 2026-08-23 — Fixed: Consistent timing when moving appointments Calendar moves and rescheduling now keep appointment and all-day timing aligned, so office and customer views reflect the same schedule. [Permalink](https://wildpipe.com/developers/changelog#calendar-reschedule-timing) ## 2026-08-16 — Improved: Better wildlife service recommendations AI phone agents ask more focused questions about unknown animal activity before recommending a service and quoting its current catalog price. [Permalink](https://wildpipe.com/developers/changelog#ai-wildlife-service-qualification) ## 2026-08-16 — Fixed: Clearer AI service guidance AI phone agents keep callers in your service workflow for work your company offers, rather than suggesting another contractor. Dead-animal inquiries receive clearer property-location questions. [Permalink](https://wildpipe.com/developers/changelog#ai-in-scope-service-guidance) ## 2026-08-15 — Fixed: Accurate technician completion history When office staff complete a task on behalf of an assigned technician, the work stays attributed to that technician while the office action remains recorded. [Permalink](https://wildpipe.com/developers/changelog#office-completion-technician-attribution) ## 2026-08-15 — Fixed: More complete warranty information in the portal Customers can now see warranties linked directly to their customer record, as well as warranties associated with their jobs. [Permalink](https://wildpipe.com/developers/changelog#portal-contact-warranties) ## 2026-08-15 — Improved: Manage warranty claims from the field Field technicians can create and update warranty claims while handling customer service work. [Permalink](https://wildpipe.com/developers/changelog#field-warranty-claim-editing) ## 2026-08-15 — Improved: More precise customer signoff settings Choose whether a stop reason requires final customer signoff or inherits the task type setting, giving each kind of project work the right completion flow. [Permalink](https://wildpipe.com/developers/changelog#stop-reason-signoff-controls) ## 2026-08-15 — Improved: Clearer warranty claims and history Claims can identify the specific covered work item. Signed scope and warranty history remain available when a linked invoice is removed. [Permalink](https://wildpipe.com/developers/changelog#scoped-warranty-claim-history) ## 2026-08-15 — New: Task instruction revision history Review who changed task instructions, schedules, and assignments, and see which version was used when the work was completed. [Permalink](https://wildpipe.com/developers/changelog#task-instruction-revision-history) ## 2026-08-14 — New: Project work signoff and item-level warranties Complete project work with purchased-scope review, evidence photos, technician certification, and customer signoff. Warranty coverage follows the completed eligible items. [Permalink](https://wildpipe.com/developers/changelog#project-work-signoff) ## 2026-08-02 — Improved: Training management on smaller screens Improved layouts across training courses, learning paths, skills, continuing-education compliance, badges, and reports for easier use on smaller screens. [Permalink](https://wildpipe.com/developers/changelog#training-mobile-management) ## 2026-08-02 — Fixed: Preserve earned training credit history Continuing-education reporting now uses the credits recorded at completion time, with more complete loading of training evidence and skills history. [Permalink](https://wildpipe.com/developers/changelog#training-completion-credit-history) ## 2026-08-02 — Fixed: Training assignments load reliably Corrected a loading error in the training assignment list so managers can review assigned learners and their training. [Permalink](https://wildpipe.com/developers/changelog#training-assignment-list-loading) ## 2026-07-31 — Fixed: More accurate animal capture times Camera analysis uses source-photo times and a chronological review of capture evidence to identify when an animal was first contained. [Permalink](https://wildpipe.com/developers/changelog#camera-capture-time-evidence) ## 2026-07-31 — Improved: Review camera-driven task changes before saving Compare existing task instructions with proposed camera-alert updates side by side, then adjust the title, instructions, and stop type before saving. [Permalink](https://wildpipe.com/developers/changelog#camera-alert-task-review) ## 2026-07-30 — New: A shared Document Center Organize, search, preview, and download files from office and field workflows. Link documents to customer and job records and choose which files customers can see. [Permalink](https://wildpipe.com/developers/changelog#unified-document-center) ## 2026-07-26 — Fixed: More reliable voicemail playback Voicemails with recoverable recording information now open from the conversation history instead of appearing without playable audio. [Permalink](https://wildpipe.com/developers/changelog#voicemail-playback-recovery) ## 2026-07-12 — Improved: Search the catalog while creating a job Find services, products, bundles, and variants through the shared catalog picker, with categories, recent selections, and product configuration. Rich-text descriptions display as readable text. [Permalink](https://wildpipe.com/developers/changelog#job-wizard-catalog-picker) ## 2026-07-12 — Fixed: Select today without a workaround The job and appointment date pickers now default to the correct local day and respond correctly when selecting today. [Permalink](https://wildpipe.com/developers/changelog#same-day-booking-date-picker) ## 2026-06-14 — New: Customize everyday option lists Customize target species, trap types, sales decline reasons, credit-memo reasons, and route-pause messages from a shared settings page, with platform defaults available to inherit. [Permalink](https://wildpipe.com/developers/changelog#configurable-managed-option-lists) ## 2026-06-13 — New: Structured employee training and quizzes Build courses with ordered lessons and automatically graded quizzes. Employees can take assigned training from office or field mode and track their completion. [Permalink](https://wildpipe.com/developers/changelog#employee-training-courses-quizzes) ## 2026-06-13 — Improved: Learning paths and training renewals Organize courses into learning paths with visible progress and optional sequential steps. Track certificates, continuing-education credits, and recurring training reminders. [Permalink](https://wildpipe.com/developers/changelog#training-learning-paths-renewals) ## 2026-06-13 — New: Company Brand Studio Manage company logos, colors, fonts, and visual templates with a live preview. Apply a consistent identity to proposals and customer-facing pages. [Permalink](https://wildpipe.com/developers/changelog#company-brand-studio) ## 2026-06-04 — Fixed: Keep route actions available after the last stop Technicians can still add pickup or dropoff stops and access route actions after all current tasks are finished. [Permalink](https://wildpipe.com/developers/changelog#finished-route-actions-menu) ## 2026-05-30 — New: Connected notes across customer and work records Add and review notes on customer, quote, invoice, task, lead, equipment, report, and warranty details in office and field views. A Recent Activity widget brings recent notes together. [Permalink](https://wildpipe.com/developers/changelog#unified-record-notes) ## 2026-05-30 — Improved: More context when answering browser calls The incoming-call screen organizes customer context into tabs, including related jobs, leads, and tasks, so staff can prepare before answering. [Permalink](https://wildpipe.com/developers/changelog#softphone-incoming-customer-context) ## 2026-05-21 — New: Track equipment on technician trucks Office and field teams can see equipment loaded on a truck, manage loading and unloading, and follow equipment through deployment and recovery. [Permalink](https://wildpipe.com/developers/changelog#technician-truck-inventory) ## 2026-05-06 — Fixed: Quieter, more reliable route ETA updates Corrected repeated automatic ETA recalculation so stale route data no longer keeps retriggering the same refresh. [Permalink](https://wildpipe.com/developers/changelog#route-eta-refresh-loop) ## 2026-04-19 — Fixed: Improved camera evidence accuracy Camera image views and analysis now use more accurate photo history and latest-image information. [Permalink](https://wildpipe.com/developers/changelog#camera-evidence-accuracy) ## 2026-03-22 — New: Dedicated platform administration workspace Platform staff have a dedicated dashboard with searchable organization and user lists and organization detail views for account administration. [Permalink](https://wildpipe.com/developers/changelog#saas-administration-workspace) ## 2026-03-05 — Improved: More consistent Kentucky wildlife reports Improved species recognition and aligned the Kentucky report display, PDF, and CSV outputs, including bat release reporting. [Permalink](https://wildpipe.com/developers/changelog#kentucky-wildlife-report-exports) ## 2026-02-07 — Fixed: Forwarded-call recordings in conversation history Recordings from calls forwarded through an IVR now attach to the matching conversation call record. [Permalink](https://wildpipe.com/developers/changelog#forwarded-call-recording-history) ## 2026-01-31 — Fixed: Chat widgets honor saved settings from first display Embedded chat widgets now apply configured triggers, starter questions, and appearance settings, without briefly showing the default design first. [Permalink](https://wildpipe.com/developers/changelog#embedded-chat-saved-settings) ## 2026-01-30 — New: Separate recurring billing from service visits Set independent billing and service frequencies for recurring plans, generate recurring invoices, and monitor active plans and billing activity in one dashboard. [Permalink](https://wildpipe.com/developers/changelog#independent-recurring-billing-service) ## 2025-12-15 — Fixed: Fewer duplicate customer records Improved matching of existing contacts across calls, texts, and forms so formatting differences in phone numbers are less likely to create duplicate records. [Permalink](https://wildpipe.com/developers/changelog#contact-deduplication-communications) ## 2025-12-13 — New: AI bot management and testing Configure and clone AI bots, test conversations, and review bot activity from the management workspace. [Permalink](https://wildpipe.com/developers/changelog#ai-bot-management-tools) ## 2025-12-13 — New: Website chat in Conversations Website chat sessions and messages appear alongside other customer conversations, with staff replies and live updates from the conversation workspace. [Permalink](https://wildpipe.com/developers/changelog#website-chat-conversations) ## 2025-11-23 — Fixed: Complete quote and invoice views in the portal Customers can open quote and invoice details from the portal with the supporting information and cards rendered correctly. [Permalink](https://wildpipe.com/developers/changelog#portal-quote-invoice-details) ## 2025-11-22 — New: Personal notification preferences Choose notification categories from office and field profile settings, including customer messages, task updates, and team alerts. [Permalink](https://wildpipe.com/developers/changelog#mobile-notification-preferences) ## 2025-11-16 — Fixed: Open the conversation you select Corrected duplicate conversation rows and clicks that jumped to a different thread, making conversation navigation more reliable. [Permalink](https://wildpipe.com/developers/changelog#conversation-row-selection) ## 2025-11-12 — New: Inbound call and text controls Staff can manage inbound call and SMS blocking from contact and conversation controls, with visible indicators for the selected preferences. [Permalink](https://wildpipe.com/developers/changelog#inbound-communication-controls) ## 2025-10-26 — Fixed: Preserve finished task history when closing a job Completing a job now preserves tasks that were already completed or cancelled rather than changing their recorded outcome. [Permalink](https://wildpipe.com/developers/changelog#preserve-finished-task-status) ## 2025-09-22 — Fixed: Unread texts appear in the unread list Corrected conversation filtering so new SMS messages appear in the unread view as well as the full conversation list. [Permalink](https://wildpipe.com/developers/changelog#unread-sms-conversation-filter) ## 2025-09-22 — Fixed: Reply controls restored in Conversations Restored the note, text-message, and email composer at the bottom of the conversation pane. [Permalink](https://wildpipe.com/developers/changelog#conversation-reply-composer-restored) ## 2025-09-12 — Improved: See when a teammate is checking a camera Camera lists show when another teammate is reviewing images and update when that camera becomes available again. [Permalink](https://wildpipe.com/developers/changelog#camera-check-team-status)