# Rosie the Raccoon: WildPipe's AI Receptionist > "I pick up every call, text and chat, day or night." Rosie answers the phone, the texts and the website chat for your business, day and night. She knows your services and prices, books real visits, and hands the conversation to your team when a person should take it. ## What Rosie does - Answers phone calls in a natural voice, any hour, in English or Spanish - Answers customer texts and website chat - Explains your services and prices from your own price list - Books visits into times your techs actually have open - Checks your hours and whether an address is in your service area - Calls or texts back voicemails and hang-ups - Texts a code to confirm who a customer is before sharing account details - Hands the call to a person, and tells them why, when it should ## A day with Rosie ### 9:12 PM: A raccoon wakes a homeowner up The office is closed. Rosie answers in your company’s name, asks what they are hearing, explains the service from your price list and offers a real open time. ### 9:16 PM: The visit is booked or saved If your settings allow it, she books the visit. If not, she saves the request for your office to review. The call, a written summary and the request sit in the customer’s conversation. ### 10:40 PM: A voicemail gets a reply When you turn on follow-ups, Rosie texts or calls back customers who left a voicemail, and stops the moment your team reaches them. ### Next morning: Your team picks up where she left off Bea already has the new visit for dispatch, and anything Rosie could not finish is waiting as a task for your office. ## Where Rosie works in WildPipe - [AI Phone & Text Assistants](https://wildpipe.com/features/ai-voice-agents): Answers calls, texts and chat in your company’s name and books real visits. - [Customer Messages](https://wildpipe.com/features/conversations): Every call, text and chat she handles is saved in that customer’s conversation. - [Business Phones](https://wildpipe.com/features/phone-system): Answers on your business numbers and passes calls to your team when a person should take over. - [Website Forms & Chat](https://wildpipe.com/features/forms-widgets): Answers the chat on your website. - [Online Booking](https://wildpipe.com/features/booking-widget): Offers the same open times your online booking shows, from your techs’ real schedules. - [Leads & Follow-Up](https://wildpipe.com/features/leads): Saves callers who don’t book yet so your team can follow up. - [Human Answering Support](https://wildpipe.com/features/contact-center): Passes callers to WildPipe’s human answering team when you use it. ## You stay in charge You choose which companies it answers for, which services it can book, and whether bookings wait for office review. ## Works with - [Bea the Honeybee, Dispatcher](https://wildpipe.com/ai-team/dispatcher): Visits Rosie books go to Bea, who places them on the right route. - [Lucy the Ladybug, Account Manager](https://wildpipe.com/ai-team/account-manager): Lucy sees every call and text Rosie handled when she follows up later. ## Frequently asked questions ### Can callers still reach a person? Yes. Rosie hands the call to your team, and tells them why, when a customer asks or when she should. Emergencies always go to a person. ### Does Rosie make up prices? No. She only quotes prices from your own price list and books only times your techs actually have open. ### Does she speak Spanish? Yes. On the phone she switches to Spanish when the caller speaks or asks for it. ## Learn more - [Meet the whole AI team](https://wildpipe.com/ai-team) - [All features](https://wildpipe.com/features) - [Pricing](https://wildpipe.com/pricing) - [Book a demo](https://wildpipe.com/contact)