# Bea the Honeybee: WildPipe's AI Dispatcher > "I keep every route full, fair and on time." Bea is your dispatcher. She assigns new visits to the right tech, plans the driving order of every route and keeps routes inside working hours, while your own moves always win. ## What Bea does - Assigns new visits to the best tech, by skills, distance and open time - Plans the driving order of each route and keeps it updated - Keeps routes inside each tech’s working hours - Spreads work fairly so no one tech is buried - Watches for late route starts and appointments at risk - Puts trapped-animal pickups first so no animal waits too long ## A day with Bea ### 6:30 AM: Routes in order before the trucks roll Each tech’s day is planned around promised arrival windows, property access hours and their working hours. ### 9:05 AM: A new visit comes in Bea picks the tech by skills, distance and open time and slots the visit into the route without reshuffling the whole day. ### 11:20 AM: A route starts running long She moves lower-priority work off the route first. Pinned visits, appointments, work in progress and work you placed yourself stay put. ### 2:10 PM: An animal is in a trap A confirmed pickup goes to the front of the line so no animal waits too long. ## Where Bea works in WildPipe - [Dispatch Board](https://wildpipe.com/features/dispatch): Assigns new visits to the best tech on the dispatch board. - [Route Planning](https://wildpipe.com/features/routing): Plans the driving order of each route and re-plans it as the day changes. - [Scheduling & Calendar](https://wildpipe.com/features/scheduling): Plans around each tech’s working hours and the arrival times promised to customers. - [Field App](https://wildpipe.com/features/field-app): Gathers route changes into one alert on the tech’s phone instead of a stream of them. ## You stay in charge Automatic dispatch is a setting you control. Pinned visits, appointments and your own moves always win. ## Works with - [Rosie the Raccoon, Receptionist](https://wildpipe.com/ai-team/receptionist): Visits Rosie books land with Bea, ready to place on a route. - [Ollie the Owl, Wildlife Watch](https://wildpipe.com/ai-team/wildlife-watch): When you confirm a capture Ollie found, the pickup goes to Bea. ## Frequently asked questions ### Can I still move visits myself? Yes. You can drag, pin and reassign any visit. Pinned visits and your own moves always win, and automatic dispatch is a setting you can turn off. ### Will my techs get a text every time a route changes? No. Changes are gathered into one alert on the tech’s phone, and nothing is sent about a visit they no longer have. ## Learn more - [Meet the whole AI team](https://wildpipe.com/ai-team) - [All features](https://wildpipe.com/features) - [Pricing](https://wildpipe.com/pricing) - [Book a demo](https://wildpipe.com/contact)