# Sammy the Squirrel: WildPipe's AI Collector > "I gather up the money you’ve already earned." Sammy is your collector. He follows up on unpaid bills and failed card payments, and matches card disputes to the right payment, so money you earned does not slip away. ## What Sammy does - Retries failed plan payments and texts customers a link to update their card - Reminds customers about overdue invoices - Invites customers to sign up for automatic payments - Matches card disputes to the right payment, invoice and job - Spots double charges so you don’t chase money nobody owes ## A day with Sammy ### 8:00 AM: A plan payment fails Sammy retries it on a schedule and texts the customer a secure link to update their card. ### 10:15 AM: An invoice is overdue He reminds the customer about the bill during reasonable hours, and stops when they reply or pay. ### 2:40 PM: A card dispute arrives Sammy matches it to the exact payment, invoice and job, and checks whether it looks like a double charge. ### Month end: You see what came in Money paid after his follow-ups is counted, so you know what the follow-ups actually brought in. ## Where Sammy works in WildPipe - [Collections & Chargebacks](https://wildpipe.com/features/collections): Matches card disputes to the right payment and job, and spots double charges. - [Invoices & Payments](https://wildpipe.com/features/invoicing): Reminds customers about overdue invoices and invites them to pay automatically. - [Repeat Service Plans](https://wildpipe.com/features/recurring-service-plans): Retries failed plan payments and texts a secure link to update the card. ## You stay in charge One setting on the AI Team page: Off, Suggest or Act on his own. He never refunds, writes off or moves money. Payment changes stay with your team. ## Works with - [Lucy the Ladybug, Account Manager](https://wildpipe.com/ai-team/account-manager): Sammy and Lucy share one limit on how often a customer hears from you, so nobody is flooded with messages. ## Frequently asked questions ### Can Sammy refund or write off money? No. He never refunds, writes off or moves money. Payment changes stay with your team. ### Does he count promises as money collected? No. Only payments that actually came in are counted. ## Learn more - [Meet the whole AI team](https://wildpipe.com/ai-team) - [All features](https://wildpipe.com/features) - [Pricing](https://wildpipe.com/pricing) - [Book a demo](https://wildpipe.com/contact)