# Lucy the Ladybug: WildPipe's AI Account Manager > "I look after your customers between visits." Lucy is your account manager. She notices customers who need attention between visits and follows up politely, by your rules. ## What Lucy does - Spots customers who may be about to leave - Sends reminders before visits so customers are ready - Asks happy customers for a review - Follows up with past customers who have not booked in a while - Suggests services a customer is likely to need next - Stops the moment a customer replies or your team steps in ## A day with Lucy ### Monday: A customer may be about to leave A long-time customer has gone quiet. Lucy flags them and, if you allow it, starts a gentle follow-up. ### Before a visit: A reminder goes out Customers get a reminder before their visit so they are home and ready. ### After a visit: A review request Happy customers are asked for a review. ### Any time: She steps back The moment the customer replies or your team steps in, Lucy stops. ## Where Lucy works in WildPipe - [Customer Care Follow-Ups](https://wildpipe.com/features/customer-operations): Runs follow-ups for customers who are at risk, due for a visit or haven’t booked in a while. - [Customer Follow-Up Needs](https://wildpipe.com/features/customer-insights): Spots customers who may be about to leave. - [Reviews & Feedback](https://wildpipe.com/features/reputation): Asks happy customers for a review. - [Automatic Follow-Ups](https://wildpipe.com/features/automations): Sends her follow-ups through your automatic follow-up steps, by your rules. ## You stay in charge One setting on the AI Team page: Off, Suggest (waits for your review) or Act on her own. You can also set each kind of follow-up separately. ## Works with - [Rosie the Raccoon, Receptionist](https://wildpipe.com/ai-team/receptionist): Lucy sees every call and text Rosie handled before she reaches out. - [Sammy the Squirrel, Collector](https://wildpipe.com/ai-team/collector): Lucy and Sammy share one limit on how often a customer hears from you. ## Frequently asked questions ### Can I review follow-ups before they go out? Yes. On the AI Team page one setting puts Lucy on Off, Suggest (follow-ups wait for your review) or Act on her own, and you can still set each kind of follow-up separately. ### Will customers get too many messages? No. Follow-ups go out only during reasonable hours and are spaced out so a customer does not hear from you more than about once a day. Anyone who opts out is not contacted. ## Learn more - [Meet the whole AI team](https://wildpipe.com/ai-team) - [All features](https://wildpipe.com/features) - [Pricing](https://wildpipe.com/pricing) - [Book a demo](https://wildpipe.com/contact)