# Meet your AI team. > Seven AI teammates that do real work inside WildPipe. They answer, dispatch, watch, collect, follow up, coach and market, and they all work from the same customers, jobs and money as your people. ## How the AI team works - **One shared memory**: When Rosie takes a call, Sammy, Lucy and the rest already know about it. Every teammate reads and writes the same customer record your office sees, so nothing is lost in a hand-off. - **Real work, not just answers**: They book visits into real open times, plan real routes, review real camera photos and send real follow-ups. Then they record what they did on the job. - **You stay in charge**: You choose what each teammate may do on its own. Captures are confirmed by a person, website and ad changes wait for your approval, and no teammate moves money. ## Rosie the Raccoon: Receptionist "I pick up every call, text and chat, day or night." Answers your phones, texts and website chat, and books real appointments into open times. **What Rosie does:** - Answers phone calls in a natural voice, any hour, in English or Spanish - Answers customer texts and website chat - Explains your services and prices from your own price list - Books visits into times your techs actually have open - Checks your hours and whether an address is in your service area - Calls or texts back voicemails and hang-ups - Texts a code to confirm who a customer is before sharing account details - Hands the call to a person, and tells them why, when it should **You stay in charge:** You choose which companies it answers for, which services it can book, and whether bookings wait for office review. [More about this](https://wildpipe.com/features/ai-voice-agents) ## Bea the Honeybee: Dispatcher "I keep every route full, fair and on time." Assigns new visits to the right tech and keeps every route inside shift hours. **What Bea does:** - Assigns new visits to the best tech, by skills, distance and open time - Plans the driving order of each route and keeps it updated - Keeps routes inside each tech’s working hours - Spreads work fairly so no one tech is buried - Watches for late route starts and appointments at risk - Puts trapped-animal pickups first so no animal waits too long **You stay in charge:** Automatic dispatch is a setting you control. Pinned visits, appointments and your own moves always win. [More about this](https://wildpipe.com/features/dispatch) ## Ollie the Owl: Wildlife Watch "I watch every trail-camera photo so you don’t have to." Reviews trail-camera photos for trapped animals, equipment problems and tampering. **What Ollie does:** - Looks at every new trail-camera photo on your jobs - Spots a possible trapped animal and asks you to confirm with one tap - Knows when a small animal can slip out of a large trap - Flags traps that need resetting or rebaiting, and cameras knocked over or blocked - Watches camera batteries and cameras that stop sending photos - Checks in with customers when a job goes quiet **You stay in charge:** A person confirms every capture before a pickup is sent. It never dispatches on a guess. [More about this](https://wildpipe.com/features/cameras-traps) ## Sammy the Squirrel: Collector "I gather up the money you’ve already earned." Follows up on unpaid bills and failed card payments so money does not slip away. **What Sammy does:** - Retries failed plan payments and texts customers a link to update their card - Reminds customers about overdue invoices - Invites customers to sign up for automatic payments - Matches card disputes to the right payment, invoice and job - Spots double charges so you don’t chase money nobody owes **You stay in charge:** It never refunds, writes off or moves money. Payment changes stay with your team. [More about this](https://wildpipe.com/features/collections) ## Lucy the Ladybug: Account Manager "I look after your customers between visits." Keeps customers happy and coming back with timely, polite follow-ups. **What Lucy does:** - Spots customers who may be about to leave - Sends reminders before visits so customers are ready - Asks happy customers for a review - Follows up with past customers who have not booked in a while - Suggests services a customer is likely to need next - Stops the moment a customer replies or your team steps in **You stay in charge:** Each follow-up can be off, waiting for your review, or automatic. You decide. [More about this](https://wildpipe.com/features/customer-operations) ## Felix the Fox: Sales Coach "I help your team say the right thing on every call." Guides your team through sales calls and helps them get better every week. **What Felix does:** - Shows a step-by-step script on screen while you are on a call - Builds those scripts from your own calls that turned into jobs - Uses your real prices, never made-up numbers - Scores recorded calls and gives coaching tips - Warns you before calling back a lead who already booked - Collects the questions your team could not answer **You stay in charge:** Scripts are drafts until you publish them. [More about this](https://wildpipe.com/features/live-call-assist) ## Flick the Firefly: Marketer "I help customers find you, and show what it earned." Helps you show up on Google and in AI search, and shows which marketing brought paying customers. **What Flick does:** - Checks your website for search problems and suggests fixes - Tracks where you rank in your service area - Drafts Google Business Profile posts and review replies - Checks how AI search tools describe your business - Shows which marketing brought in jobs and collected money **You stay in charge:** Nothing goes live on your website, profile or ads until you approve it. [More about this](https://wildpipe.com/features/digital-growth) ## Frequently asked questions ### Are these real AI, or chatbots with a mascot? Real. Rosie holds natural phone conversations and books into times your technicians actually have open. Ollie looks at the actual trail-camera photos on your jobs. Bea plans the actual routes. Each teammate does its work inside WildPipe and records it on the same customer record your team uses. ### Will the AI team do things without asking me? Only what you allow. A person confirms every trapped animal before a pickup is sent, nothing goes live on your website, profile or ads until you approve it, no teammate moves or refunds money, and customer follow-ups can be off, waiting for your review, or automatic. ### Do the teammates work together? Yes. They share one memory: the customer, property, job, conversation and payment records in WildPipe. A call Rosie answers is visible to Sammy when he follows up on a bill and to Lucy when she checks in after the visit. ### Can my customers still reach a person? Yes. Rosie hands the call to your team, and tells them why, when a customer asks or when she should. WildPipe’s human answering team can also cover your phones. ### Do I have to use all seven? No. Turn on the teammates that help your business today and add the rest when you are ready. ## Learn more - [How WildPipe works](https://wildpipe.com/software) - [All features](https://wildpipe.com/features) - [Pricing](https://wildpipe.com/pricing) - [Book a demo](https://wildpipe.com/contact)